Whataburger in Beaumont

Texas best hamburger always the same great taste.I alway go to the one in Katy pin oakTry the melt excellant

foos is really fresh. clean inside and the manager manage his people really well everybody is working and at peace!

Lady taking orders have a nasty attitude when I was placing my order. She then escalated her tone very high pitch when asking what type of drinks they had, there was no list of drinks in their drive thru menu. Do not recommend. Very ghetto. I called the manager and she also hung the phone up in my face.

Virtually impossible toget a call back from customer service, then she was rude and never rectified my complaint

Excellent food at a great price 👌

9/27/99 New Review.Ok, went again tonight, botched order again...ordered mayo, no mustard. Had them repeat order to me, and it was right. Got the order, and it was slathered with mustard...Im done with this location, forever.Dowlen is always right. This will be my new whataburger from now on. Its a little farther away, but its worth it. Lucas sux. My earlier review below still stands.Earlier review....Hard for me to believe this location has a 4 star rating. I have been coming here since this store opened nearly 40 years ago, and it used to be great, but no longer. Recently my order is wrong 50% of the time, fries are barely warm, limp and greasy. 50% of the time they are out of unsweet tea. 100% of the time I have to repeat my drive thru order because they cannot repeat it back to me as I ordered. I just came from the college and 11th store, and it was flawless. Dont have to repeat my order, and they got it right, fries were just right, and I got what I ordered. I will drive the extra 10 miles round trip from now on, its that much better.

Not impressed. Waited in drive thru for 40 minutes. They majorly screwed up our order. Asked for onion rings over fries. Got the wrong burger. Food tasted “okay”. Wouldn’t come here again.

Good breakfast taquitos. Everything else is just ok.

Horrible food! Went for breakfast at 9 am on a Sunday. No gravy for biscuits, taquito smelled like rotten eggs, hash browns missing from the order, and had to wait 10 minutes for our order.

Made my order and sat for over 30 minutes and no food, then customers that came in after me received there food before me. I had to go to a manager to get my food and she had an extremely bad attitude as well as all the other worker. This location is a horrible excuse for a Whataburger.

Whataburger usually has nice employees & managers but wow this manager Mary has a serious attitude, not even apologized for making come in the store since curbside never came to me.. my burger was sitting cold & soggy.

P it is a very good restaurant and it they cook great I had no problems getting what I wanted, my nephew and I enjoyed the food,

My all time favorite burger place. Thankfully there are ow some being built near me.

We were passing through Beaumont and decided to stop here.. first of all, it took them a minute to answer at the drive thru then once we placed the order, the young lady took my payment then we sat for 15 minutes before we got our order. We checked that everything was in the bag. However once we got on the road and started eating I turned the car light because my chicken strip tasted funny. It was COMPLETELY UNCOOKED inside! I thought maybe 1 strip but no all 3 were that way! My sons burger was not cooked the way we requested either.. it was horrible and the service wasnt great either! Never stopping there again!!

Our work team came in a few days in a row to use the restroom and grab a snack. The restrooms were always clean and Billy was the single most friendly human being I have ever met in my life.

Whataburger is always good for me but this time they gave me cold fries I cant go for that

Great place to eat but customer service is trash

Definitely worth the drive from west end (Phelan and Dowlen). These people know how to operate a Whataburger even at 2am. Get the orders right and keep the line moving. Hats off to you guys! Keep up the good work!

so im wondering what fast food service place hires terrible people ? My cashier was amazing she was nice, sweet, and easily fixed my drink with no problem. The manager that was on duty was rude , inconsiderate, and had the worst attitude. I will not be coming back here again. Thank you

My family and I came to this Whataburger today through the drive through and waited at least 10 minutes, they ask us to pull forward and we waited another at least 10 minutes. We got our food and it was so terrible, everything was covered in grease and my son and I have had upset stomachs ever since.

They were shirt handed and the the lady that took order was trying discourage us from ordering. At the beginning of her taking the order she said it would be 10 minutes . We said well wait . Soon as she took order she said it would be 20 Minutes and would we want to go forward with the order. And after all the time we waited the fries and burger was cold . And cup was filled more with ice than soda . It was a horrible experience.

Food was good, drive thru need to be faster!!!

The grilled chicken sandwich with cole slaw was really good. I wish it was less spicy.

Ordered my meal and waited for 40 minutes for my food. There were several people that came inside and drive thru. So I ask for money back.

Nothing but a bunch of rude disrespectful kids working here. Waiting 45 minutes with my 1 year old son for my online order to find out it had been ready the whole time and they never checked. Horrible attitudes at this location. Definitely will not be back.

Worst crew ever...I just sat in the parking lot waiting for my order for over 30 minutes and they never even made a few items I ordered...then proceeded to tell me I will have to wait longer...all they do inside is stand around and bs take my advice and go to the whataburger on dowlen rd I will never go here again .....

The soda machine was down, no ketchup was given when food brought. The food was ok thats why 2 stars customer support needs work. No soap in womens room.

Never go here!!!! Ive been to this location serveral times get worse each visit. In the morning Ive got under cooked cheddar jalapeno biscuits and when Ive order extra bacon you would think I had asked them to remove it. The last time tonight I got a salad with no salad dressing utensils or napkins. The employees are right rude lazy and above all unprofessional. I spoke to Alize on my way out of the drive thru who said she was the manager on duty I explained my issues she hung up on me. Can we hirer a staff who wants to do the job they are getting paid for please. With a recession and prices on the rise they should count their self lucky to have a job with their attitudes. Order number 599715 3/20/23 7:58 pm cashier Precious H

Ive been using the Whataburger app for about a month now. I can never go back to ordering with drive-thru or in the restaurant again. Its so easy, and the rewards are awesome. This will always be my favorite burger spot.

This was the worst whataburger we have ever been to. Our food was cold when we received it. And we ordered inside and our food was brought out to us, no reason for it to be cold. Then we paid more than we should because we were charged for the wrong meals. Thankfully my kids ate it anyway. But we will not be going back to this location.

My husbands favorite burger place, besides Fuddruckers. They are made fresh and the meat actually tastes good. They sometimes go heavy on the mustard, so he just adds his own. He & our sons like the spicy ketchup with their fries. I get the jr. Burger and it is just the right size for me. Seniors get a small drink for free, but you have to ask for it.

If i could rate this place at 0 stars i would. I had the worst experience... They didnt want to make my order the way i wanted it. Which was simple, i just wanted cheese, avocado, and jalapenos on my eggs. They kept putting different people on the speaker to take my order. I wanted a breakfast platter with no potatoes and instead of a biscuit, i wanted extra eggs. They said that they could not replace my biscuit with extra eggs. So i had to order a "side" of eggs, which is weird because every other whataburger has done it with no hesitation. So after i get to the window and they give me my food. I pay 15.00. I get up the freeway, heading to work, only to find out that i had received potatoes and a biscuit and my side of eggs were in a smaaaaaall styrofoam container. Wouldnt it just have been easier to put extra eggs and sausage all in one plate? 👀 They overcharged me and gave me NOTHING that i asked for... No avocado, no cheese, no jalapenos!!! Never again.

Been sitting here for over 10 minutes now watching others enjoy their meals still waiting on a burger and fries. Slow seems to be thrend at the "fast food" restaurants around here.

Its a hit or miss. This time it was a miss.I ordered a double whataburger w cheeseI received lukewarm -cold meat patty. I was disappointed coming from our of town, i made a special trip to that particular location, but it wasnt that great as part experiences.Maybe next time, maybe!

Explained how I wanted my burger and after the cashier repeated it to me and she started putting it in on the register she had it wrong. Took it back and told her again how I wanted it and it was wrong again. After all the waiting I couldnt afford to wait for another remake (lunch break). I just picked it. To say it was busy the fries werent fresh either.

Decided to go inside and order since the drive-thru has been taking longer than usual. This place needs to be deep cleaned something bad. The drink station was filthy. Sweet and kind manager though trying to rush to get my order out

After waiting in a line of 6 vehicles at 4:00am. I was very disappointed to receive cold, old, and burnt fries, just the wait alone should have secured quality food and service.

I have been sitting in the drive thru for 20 minutes and no one has taken our order. We decide to leave and you have to stay in line. Now sitting beside a vehicle the hand them the food and 10 minutes later still sitting here. Do not come to this whataburger if you want to eat. If you just want a place to sit and wait....

Ordered to curbside pickup but noone every brought it out. Had to go in to pick it up after waiting about 15 minutes. It apparently had been sitting out the whole time because the burger was luke warm and the buns were stale.

Sat in the drive thru waiting to order at the speaker for 15 minutes. Was already an additional 15 minute wait to get to the speaker! Finally took my order. Ran out of onion rings! Left! Not going to give my hard earned money to a place like this!

We decided to visit what burger and had a bad experience. The whataburger had no cheese, as requested. Plus it also came with a piece of plastic in it. My wifes 3 piece chicken strip combo did not come with the country gravy requested. This whole experience was a nightmare. They need better workers. Who care and love their job.

Those cooking and the apparent manager were hard working and kept things rolling quickly. The ones taking the orders, were taking their own sweet time, not friendly and gave the impression that they would rather be somewhere else other than there working. Wont go again... Too many other lunch options.

The young man in charge of this store apparently was the only one or the clue about to get everyones job done. The others at the counter and drive-thru seemed untrained. The food in my bag was not exactly what I ordered, but it was Whataburger delicious. Please management get this young man some help.

waited for 35 mins for our meal. got it wrong the first time and said it was our fault. and we werent the only ones. idk why they have 4 stars. the workers here make whataburger look bad. we called and the man tried arguing with us on the phone when we called. telling us it was our fault our order was wrong bc we had to add food at the window, even tho what we added was the first thing we said. worst customer service ever.

I go to this Whataburger often. I think its the best in my area. Theyre fast and friendly with orders. Theyve never gotten my order wrong if they ever did then it didnt make an impact because I dont recall. Ive used them for breakfast and lunch time even with a long line, service does move pretty quickly.

I have been eating at this WAB since moving to Texas. I have never been presented cold food or half an order of anything. I understand due to the corona pandemic the drive-through line is usually a long wait, but I still want my order hot and prepared to size specifications when I receive it at the window.

Want to know the average time for a honey butter chicken biscuit when you’re first in the drive through. 20 minutes. Every. Single. Time. I almost never review on stuff, but this place was getting annoying.

First time eating at this place, and first time loving it! I already cannot wait to return. One of my colleagues suggested this place, and since we were in the area doing community site visits this was the perfect place. Our waitress was really kind and ensured that we had what we needed. She told us about the lunch special which was either 10 or 11 dollars and included a burger, salad, and your choice of fries. You could also try different types of fries.

Worst whataburger ever. Never coming back. Took AGES to get our food (we were the only ones in the drive thru...and then they couldnt even get the order right. Asked for a medium onion ring, put in correctly by the cashier, but ended up with a large fry. The cashier was clearly new, but even she got it right!Also, got a USED cup from someone who loves lipstick.

I received about 5 shriveled up (falling apartonion rings with only 1 decent ring in the package. When I reached in the bag to pull out the pack the onion rings were dumped in the bottom of the bag! Food Presentation, pride and dignity in your work is EVERYTHING!