Wendy's in Nanuet

The cashier tried to hand me two cups after rubbing under his nose profusely while taking my order. I refused to take them and ask somebody else to give me two cups. I should have just turned around and went home because when I took a bite of the salad there was a long hair in it. Truly disgusting will never come back here again. Awful experience

Nothing special. Dont park by the doors or near the drive through traffic because it is hard to leave those spots when customers are waiting in the drive through line.

I go to many wendys through my work travel..You never know how fresh it will be...Most often it is stale and dry..Rarely the way the commercial promises

One of the few fast food places in Nanuet. Convenient location and open till late. The line at the drive thru can be long so I would suggest parking your ride and going in which is usually faster. Efficient and quick.

so far only place got my $50 plus orders correct thru drivethru. just moved so only ordered here 4 times only but all orders are correct and any sauce or utensils came with appropriate items.

My only problem is the line 45 minutes waiting online for two order of 10 piece spicy chicken two double stackers and some fries and a drink. That is ridiculous they need to do something fast cuz I did notice a lot of cars are getting of line to go somewhere else... good luck with the service you guys going to need it

Its another week and Im purchasing dinner at Wendys I love the freshness of the fries crispness and theyre always hot and the chicken nuggets with your delicious no one makes chicken nuggets like Wendys absolutely nobody and I love that strawberry lemonade my favorite drink on the menu anyone who wants us Friday night dinner with the family this is a place you should go Wendys

Im kind of peeved that you can no longer get a small combo meal. If I wanted extra fries and a larger drink, Id order it. I dont think Dave Thomas would think very highly of the management team for foisting higher priced products on its customers. Guess Ill be spending a lot less money in the future...

They somehow manage to ruin every order i make at this location. Also can someone fix the frosty machine? vanilla is my favorite, flavor out of the 3 you provide.

This location was better a couple years ago, but for whatever reason they keep forgetting products in orders or just have food quality issues in recent orders. I get sick now thinking of a Wendys meal.They could control the kids hanging out there trying to grab stuff, stop door dash people pawing through orders and have better quality control, but theyre not whether due to new owner/manager just not caring or new policies from corporate, but when prices are higher than ever, you could try to be consistent.

Usually a line but still quick service considering. Will continue going here

Recently went to pick up food for my family. The person behind the register tried to upcharge me double for the food. I pointed that out before paying and it oddly took them a long time to fix. She pretended she had no idea what I was talking about. As soon as she fixes it, I hear her mocking me to her co-workers within an earshot. Im not coming back nor will my family I bought the food for.

Worst service. Employees are slow - causing huge delays at drivethru and inside waiting for food (currently 10+ at both). Plenty of employees - just slowww

I was in line for 30 minutes the drive-thru hispanic girl has a nasty attitude, my burger wasn’t cook and i got old fries.I had food poisonI had a recording of rude your staff are

Mexican lady shouting at me when she has my order wrong night shift crew this happen at 1:05 am exam she has on a pink shirt Elizabeth manager

They prioritize drive thru over eat in

Order was correct and ready when I got there. So much faster to order ahead and pick up inside

The best fast food chain around.

Big new location. Food is the same which is good.

There is always a line for the drive thru window, so I decided to dine in. Food came fresh, quickly and affordable.

We always miss something in our order. The workers here are very rude specially the drive thru order taker. This lady name is Jesumene she doesnt have customer service at all. The new manager in training always give us a rude attitude when you ask for condiments or for something you may need. They miss items in my order all the time. They should not considered this guy as a manager. Unbelievable how this location always has a long line, your estimate time to get you order is minimum 30 to 45 minutes all for you to get home with some items missing from your order. They need to be more focused on what they are doing.Update: unfortunately this is the only wendys around in the area so i still coming to this location nothing new still the same, Bad Customer Service

This Wendy’s is not bad but one of the staff members is. Her name is Jesumene. She works the drive thru often in Nanuet and is rude. She is always rude in her own little way however, on June 30th particularly ruder than usual. I normally wouldn’t post but I work in guest services so I make it a point to treat customer service workers well when I go to a business. Jesumene is rude even to customers who are nice. Get another job ma’am…nobody wants to deal with your attitude.

Food is fine, but theres always a line whether in store or the drive thru. Once you order though, you do get your order fairly quickly.

This restaurant is a five-star fast food place they have the best recipes because I want to work here because they have the best burgers better than McDonalds nobody likes that restaurant McDonalds everybody loves Wendys!

Not sure what superhumans they had working there that day but my order was taken with such speed and accuracy I was POSITIVE it would be incorrect, almost like he heard what I wanted before I was able to speak the words . To my pleasant surprise not only was my order 100% perfect, it was the most fresh it has ever been! Great job guys

Busy all the time but for a good reason. Just like any other Wendys out there, good food ( best fast food joint , and good cheaper options. Patience recommended. Use the app, Im not sponsored though.

Loved it! My order was prepared fresh & quick. The fries were just as advertised "Hot & Crispy". They stay hot & crispy for quite a while, as I like to eat them after my burger.

Im 57 years old I go to Wendys at least once a week for as many years as I can remember, this particular Wendys was completely amazing everything was hot and fresh!! And the employees were very nice! Highly recommend this Wendys!

Got food pretty fast. Great presentation on the food. Most places send out food not looking like ADVERTISEMENT. This was presentable and delicious. Thank you.

Obviously my favorite fast food in Nanuet period!!! Crispy chicken sandwich, spicy nuggets dipped in sweet and sour killer sauce 👌Also more importantly dont be rude to workers, gotta remember they are human beings like us!? Always be respectful and be patience too!!!

The food always to order but theyre slow.I only rate 4 instead of 5 because its a bad location. Too small and congested of an area for the amount of customers they attract and the drive thru line is always long.

The food is fine and usually warm. Some of the employees that work there do need improvement. They aren’t as friendly and welcoming.

I have been coming to this Wendys for years and they always satisfy. Very consistent food, and fast service. Even when the drive through line is around the corner, it move quickly. Hot food, consistent, and hits the spot every time. Spicy Chicken sandwich forever. Dont forget to get a Chili with cheese and spicy chicken nuggets!

Fast service and hot food. My only complaint is the soda machine. Why isnt plain seltzer an option? The only thing without artificial sweeteners or sugar is iced tea and that was difficult to find.

Drive Thru line takes 30+minutes. Employees are rude. Food was sitting at the window, tried talking to employee and they shut the window. Did not open for a good 5min. Finally opened as I tried to tell them they forgot part of my order and employee just glared. Go to McDonald’s across the street or anywhere else.

The food is good, but the line is routinely 20+ minutes every time. Today it took me 30 minutes to get my food even though I did a mobile order. Dont come here for drive thru unless you are fine with a crazy wait. Not worth it.

The please is clean and the service was good but the guy got my order round. Thx God I checked before I left. Manager was nice to help on correcting the mistake. Would go back but will have to make sure of checking before I leave....

This has got to be among the busiest Wendy’s in the country — the drive-thru line is always, always super long, snakes around the parking lot up toward the road and can take forever to finally place an order, no matter what time of day, even late night. I’ve gotten here and turned around and left when seeing how long the line/wait is. This location almost always forgets some little part in the order, too — a dipping sauce or fork or straw or whatever. Going inside for your order is always faster and I appreciate that Wendy’s (generallyoffers a variety of salads beyond the burgers and fries. This inside is usually well-maintained with TVs and a faux fireplace in the winter. There’s also three tables outside with umbrellas. This location is just always disproportionately swamped with drive-thru customers though. Use the Wendy’s app and order ahead of time.

If I could give less than a 1 I would! Waited on the drive thru line for 1 hour. The person who took my order had no idea what she was doing. By the time I got off the line I realized they gave me plain nuggets instead of spicy. So now after getting aggravated for an hour I have to cook because no one will eat the plain nuggets. A big FU to Wendys!

I’ve ordered about 3 times from this location but twice the food hast been ready even when the order was placed online. The first time they messed up the order was completely wrong, they didn’t give us the right sandwiches. Now the second time they told us to go back in line because my online order wasn’t ready, again!We got so much attitude from some of the workers and they just took absolutely the longest time to give us the food. The app is useless when the workers can’t handle that many people on line, absolutely ridiculous.I’m not one to post reviews but this to me was just very annoying. Had to wait over 2 hours to get the order. Not going to this location again.

Longest line ever at a Wendys. Unfortunately they did not know how to handle a Chick Fil a sized line, waited in line for 10 min and then had to pull up because my order wasnt ready. Food was nice and hot though

The quality of the food is great but the drive thru staff who takes orders are always trying to rush the order taking instead of listening and that causes the order to often be wrong. This is why customers want fast food workers to be replaced by computers. Why are they always rushing when the cars are going to be held up by the car picking up and/or the car paying? If they did their job and listen then we wouldnt need computers to do their job for them. The drive thru lines are frequently too long causing parking spaces to be blocked. Whats being held up is not the order taking. That goes by too quick.Update: Since the remodel I haven’t updated the review. The drive thru is still terribly long all of the time. You still need to set aside 15-20 minutes just to wait in line for fast food, and that’s if it’s slow. Typically around the usual rush times you could easily wait 30 minutes before your order is taken. That’s the only complaint here. The food is great for what you expect of a Wendy’s and now online ordering makes it easier to process but the drive thru has gotten worse.

Food is always fresh and hot. Very tasty and the people who work there are sweethearts, i love this location ❤ The strawberry n peach lemonades r the bomb! Wendys should be 24hrs cuz this location is the best! Even busy times, the drivethru line moves quick an the workers r great, i love them! Thank you!

Late at night, there is a massive drive thru line but the service is surprisingly fast! Employees are friendly and dont waste time. Fast service and pretty good order accuracy makes this place great for an anytime meal!

What can I say I was hungry and I was close to Wendys and you can never go wrong with Wendys food. I ordered a hamburger and fry as I usually do lol and the drink I usually get lemonade because I dont drink carbonated sodas. the staff was friendly and the service was quick so I had no complaints on that day. The store was also nice and clean and somebody actually came out to clean it while I was there so kudos to Wendys.

The food always tastes fresh, it never tastes like it’s old, fried in old oil or given to you cold. The drive-thru lines are always long but for good reason, the food is delicious. Seldom ever gets order wrong. Customer service could use some improvement and be more friendly.

The staff is professional. They couldve been a little more friendly, but it was lunch hour and they were swamped. You can tell that they were focused on getting as many people served as possible. The food quality was as good as fast food can be. All the food was hot, fresh and served quickly.

This Wendys does it right. Ordered chili and a baked potato. Was surprised at how quick it was ready. Unlike some Wendys, the "Freestyle" drink machine was stocked and not out of what I wanted. Some Wendys will skimp on the chili, giving you less than the full amount. Not this one. Everything was great. The place is clean, and the young lady who waited on us greeted us with a big smile and was very efficient. I recommend this place.

Great Wendys with great staff. 80% of the time I go there, I go through the drive-through. The staff is accommodating if you want to add to your order directly at the window. Havent had any problems with my orders. Inside is often clean and lines move quickly.

One of the best Wendy’s I’ve visited. We go here often, never had cold fries, never had a messed up order. They’re fast inside and fast at the drive through, even when there is a long line. The restaurant is usually pretty clean as well, customers make messes at the soda machines and someone comes out regularly to clean up. Good place.