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Tropical Smoothie Cafe in Fayetteville

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Tropical Smoothie Cafe in Fayetteville
4.5
50
Direction

1391 Walter Reed Rd, Fayetteville, NC 28304, United States, Fayetteville

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Description

Casual, health-conscious chain cafe featuring custom smoothies, sandwiches & wraps.

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Tropical Smoothie Cafe
Annabelle
09.30.2022
1

One of the employees Mauryannia and the MOD was very rude to another one of the employees and fired her for having a panic attack. She left the store crying and they didnt care. I have never seen such terrible people treat someone like that. I will not be going here again. Someone needs to do something or this will be reported to the labor board.

Tropical Smoothie Cafe
IC
Its Cheyenne
09.29.2022
1

Worked here for 2 days and they fired me bc of a PANIC ATTACK. Some of the employees and the assistant manager were rude and didnt care. Would not recommend.

Tropical Smoothie Cafe
CE
Carla E
09.15.2022
4

Great menu and smoothies but the servings are not consistent. Depending on who makes them, the wraps and flat bread ingredients need to spread evenly with a generous amount and the smoothies too chunky and at times very smooth and good. I suggest more training would be helpful.

Tropical Smoothie Cafe
BB
Brandon Bonds
09.06.2022
2

My peanut paradise drink was pretty watered down and had a faint taste of peanut butter. Im not sure if the drink was messed up or if Im used to smoothie kings drinks...but the drinks could ne better. However, the restaurant was clean and staff was nice.

Tropical Smoothie Cafe
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Valerie Soto
08.31.2022
5

Really good Smoothies.Ordered online and picked up without any issues.

Tropical Smoothie Cafe
AZ
Aurora Zanikos
07.31.2022
1

This place was a joke. They close at 9pm. We show up at 8:30 driving well out of our way to get there, havent eaten in hours because we looked forward to this place and they have already shut down so we cant even order what we came for. How lazy!! Extremely unsatisfied. Wish I could give 0 stars. Waist of time.

Tropical Smoothie Cafe
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starr mcclintick
07.28.2022
1

This is the worst tropical smoothie. Took over 5 minutes for someone to take my order for 1 smoothie. And over 15 mins to make 1 smoothie. I was only the 3rd person inside.

Tropical Smoothie Cafe
Nickie
07.21.2022
4

I’ve been here a few times now and it’s okay. One girl always burst out the minute you walk in and says, are you ready to order. Mostly we do the online order and they’re working on it. The smoothie’s are really good.

Tropical Smoothie Cafe
Sa
Sharpedge a
07.19.2022
3

Tried the island detox green with a hummus wrap. Give them 6 out of 10. Smoothie tasted a little off and color was really light. Would love if they had a brown or wild rice option on the wraps.

Tropical Smoothie Cafe
DF
David Farkas
07.18.2022
1

First time here came with my girl, didnt really know what to order, girl at the register leaned on the register lazily didnt offer any input.Had no idea they just leave your order on the counter opposite of your order so Im looking at the entire group of employees who all looked miserable to be there while my drink just sat.We both got the same smoothie, hers tasted okay but mine was awful and just tasted like blender.Needless to say we got better service and much better smoothies at another place, never stopping here again

Tropical Smoothie Cafe
TW
Tee Wil
06.11.2022
1

A couple of weeks ago, I placed an order at the Walter Reed Rd location. I ordered a flatbread with chicken and another with a plant based substitute for chicken for someone who doesnt eat meat. Upon arriving at home I realized that the sandwiches werent labeled, and the apple kale slaw was less than half full. I also ordered two smoothies. I called the store and spoke with the shift manager and she was really nice and agreed to replace the entire order at my convenience. I called the restaurant on yesterday and spoke with "Mike". I explained the situation and she asked what was wrong with the order. I asked if she was able to see the order in the book which was written by the shift manager. She stated "yes, but Im the store manager and I need to know what was wrong with the order." I explained and she began to make excuses for the lack of apple kale slaw. I explained that there was barely enough to cover the bottom of the container and that was unacceptable. She asked what was wrong with the smoothies and I stated the shift manager agreed to replace the entire order for my inconvenience. "Mike" stated "Ill talk to the manager and teach her how to document in the book correctly." Note to "Mike". When youre attempting to correct an error, its very much unbecoming , its rude and unprofessional to keep reminding the customer that you are the manager and to demean the shift manager by questioning her ability to document the mistake correctly. You did not represent as a person who was taking responsibility for the mistakes of your restaurant. Your behavior was of a person who only cares about money and not quality of product or service. To the shift manager. Thanks for accepting responsibility and hopefully one day youll have Mikes job. By the way "Mike" the order you filled was also incorrect. I didnt order the chicken pesto with bbq sauce. Hopefully, one day you will learn how to take an order correctly.VW

Tropical Smoothie Cafe
SD
Stephen DeWalt Sr
06.04.2022
1

I wish I could give them no stars!!! Honestly. They say the close at 9pm and it 8:38pm and the stores locked with a sign on the door cash only!! The sad thing is the workers are just sitting in there looking at people pull up too. Not professional at all! 6-3-22

Tropical Smoothie Cafe
RG
Robert Gendron
06.03.2022
1

They like to close early. 9pm means they’re locking up, not still serving food. I was there at 8:45 and was told the kitchen was closed.

Tropical Smoothie Cafe
CC
Cerayma Claudio
05.11.2022
1

Says they close at 9pm walked in at 8:45pm they say register is closed and basically sent me and my family on our way . But my question is How are registers closed before closing time ? , if yall close at 9pm?

Tropical Smoothie Cafe
MM
Madison Masterson
05.01.2022
1

normally have nothing but great things to say about this establishment in particular, but this morning was just horrible and has made me never want to order from here again. I placed an online order to pick up before my mom and I headed to work, and we got there a bit early. Our smoothies were already made, so we just had to wait for my sandwich which was perfectly fine since we were a few minutes early. A few moments later as Im sitting down waiting for my sandwich, we see a whole cockroach crawl along the counter to the otherside of the counter... Disgusting and made me concerned to even continue to drink my smoothie and eat my sandwich. Then a few moments later an employee had to ask me what I ordered again and the staff kept looking as us weird because I was still waiting on the rest of my order, and they forgot about it. Completely unprofessional and unsanitary, and the staffs attitude ruined the whole experience. Not to mention there was a spill behind the counter and they all just let it sit there for a while instead of cleaning it up. I feel very disgusted by this establishment and will be going to another location from now on.

Tropical Smoothie Cafe
EC
Erin Campbell
04.29.2022
1

I had a long day at work so I pick up smoothies otw home.....get home and have to hear the kids fight about who’s getting the PB Cup smoothie with the lesser amount!!! Come on!!! Aren’t they all supposed to be the same size? I paid $25 for smoothies....they should all be full when I pick them up!! Won’t be coming back to this location!!! Thanks!

Tropical Smoothie Cafe
DD
Dan DiFilippo
04.10.2022
2

Whether theyre busy, not busy, whatever, they get my smoothie order wrong about 60% of the time. I dont know what Im supposed to think about that. I have putting off writing this review because I dont like writing bad reviews. Thankfully the smoothies are all pretty delicious so it kind of doesnt matter. But the carelessness needs to be addressed. The staff always seem lazy and distracted.

Tropical Smoothie Cafe
TM
Travis Miller
04.08.2022
1

I normally have nothing but positive things to say, but this time I seen nothing but attitude and one of the worker talking to a group as none of them were helping. As explained she didnt care how a customer walked out upset with a refund.

Tropical Smoothie Cafe
KT
Kenneth Timms
04.02.2022
5

Smoothies were great! The 2 young women working there were very polite and fast gave service!

Tropical Smoothie Cafe
MM
Malinda McLean Jones
03.30.2022
5

My husband had never been here before. The smoothies were great.

Tropical Smoothie Cafe
TM
Ty Maggard
03.18.2022
1

This location used to be phenomenal however it has declined quickly. I went in the other night and ordered a smoothie and quesadilla. Not only were there small roaches crawling on the counters but yes there was a roach in my quesadilla. I highly recommend a change in staff and the health department come into this location.

Tropical Smoothie Cafe
cb
cel b
03.13.2022
4

I love tripical smoothie cafe. The smoothies are the best. In my opinion i think they should add a giant size to theyre menu for the thirsty thirsty folks. No bad words about this place tho. Satisfying as usual when i visit.

Tropical Smoothie Cafe
OG
Ozgul G.
02.28.2022
1

Clear instructions, right, two different types of smoothies im trying to order with this half baked Lady here, I say half baked because I dont know how else you could possibly mess up an order? She puts the two different orders into one smoothie and after confronting her she gets irritated and goes on to complicate the process to even out the mistake and calls the Manager which is also on the same level as her, rude and unprofessional. Gas lighting the costumer into making them think that they made a mistake is not a good idea, especially when your behavior in such situations shows why there was a mistake done in the first place. I wont ever go back to this place or any tropical cafe again. I dont support such behavior sorry, not sorry.

Tropical Smoothie Cafe
VT
Vincent Taylor
02.27.2022
1

Definitely on the decline. Store opened an hour late. I had my son in the car with me, and he fell asleep while we waited on them to open the store, so I called in my order from the parking lot. Manager told me I must come inside to place the order, they dont take orders over the phone. I have always called in my order, just have to pay immediately on the phone. So I go in to place the order and I hear the manager talking about me to the employees in the back. The person taking my order didnt know how to use the computer, and ended up calling someone else over to finish it. On top of all of this, the food was horrible, looked like it made with a blindfold on, and tasted even worse. Definitely not returning to this location. This new manager is going to get this store shutdown, get someone else in there!

Tropical Smoothie Cafe
Tabitha
02.13.2022
4

Love tropical smoothie! So many ways to make a healthy smoothie. Peanut paradise with pea protein and stevia is awesome!! I will say this specific tropical smoothie, customer service is lacking, behind the counter people were standing around talking, looking confused and not at all in a rush with the amount of people inside the establishment.

Tropical Smoothie Cafe
KK
Kelly Kuzdal
02.01.2022
3

Smoothies are delicious but very inconsistent lately. My last 3 were not drinkable. Not smooth at all. It was like drinking spinach & kale mush. Then went the next day to get a replacement & they said "Im sorry the manager didnt put your name on the list. We cant replace your order" They used to be so amazing. Customer service & drinks were awesome. Theyd give you the leftovers from the blender which you usually have when you customize. They say theyre not allowed anymore. I paid to add more fruit, I should get the extra! After all they just throw it away!! Very Disappointed the last few months.

Tropical Smoothie Cafe
AR
Anna Rodriguez
01.02.2022
1

Had a pickup order from this place, went inside and the guy making the drink was not wearing his mask properly and continuously touching his pants and shirt.. I informed the manager on duty Ashlyn about the nc health standards and asked for her to wait to mention to the employee until i leave from the restaurant to say anything and she rudely told the employee immediately what I said and bantering shrugged it off and said she didnt hear me... I will not be going back here..

Tropical Smoothie Cafe
ST
SunShine Tucker
11.11.2021
1

I wish I could give this location 0 stars. My son ordered a smoothie using their app. The smoothie was not made according to what my son ordered. My son called about the issue and they basically told him he would have to order and pay for another smoothie. He was told that he physically removed items from the smoothie to make add ons. He’s telling them that he did not remove anything and was basically told no, he did and would still have to purchase another smoothie. I’m so over a lot of these fast food spots with poor customer service skills.

Tropical Smoothie Cafe
Vplan0019
10.10.2021
4

Delicious, clean and flavorful. The restaurant may looks like a small fast food dining, but it is not, it provide high quality African food with friendly service. Just make sure you understand what you order because there are lots of choices in their manue.

Tropical Smoothie Cafe
BG
B G
10.06.2021
1

The past 4 times have been horrible. Employees always on their phones. Had to literally ask one employee to wash his hands before fixing our food. He literally just put his phone in his pocket and was about to put on gloves. Hanging out in the break area when customers walk in they seem so bothered like we’re disturbing them. Last straw was this little boy walking around behind the counter definitely not sanitary at all. Place was so dirty. Something definitely has to be done.

Tropical Smoothie Cafe
AM
Ashley Matthews
10.05.2021
1

After finding hair in my food i called to let the know the GM sounded like she was brushing it off and told me to just come back in and they will remake my food. I was going to but i changed my mind due to her being nonchalant and there was no concern or apology. I will just not be returning to this location.Update: i went to the website and put a complaint in. I have yet to get a phone call or email about the hair in my food and the fact they did not care. I have not visited another location and dont plan to due to this business not caring about safety and sanitation. This was a very long piece of hair the employee had to be messing with their hair around the food for this to happen. This company does not care and you have lost a frequent customer as i use to go just about every morning!

Tropical Smoothie Cafe
PG
Pedro Garcia
09.23.2021
1

Customer service here has gone downhill. Employees don’t acknowledge customers and act like a paying customer is an inconvenience to them. I stood at the cash register for 5 minutes with no acknowledgement or no, “we’ll be right with you”. The workers mumble when talking to customers and just lack basic work ethic and service skills

Tropical Smoothie Cafe
AR
Aniyah ReNae
09.13.2021
1

Paid almost $10 for my smoothie adding extras and then was told that I couldn’t get the extras after they poured it in my cup. I won’t waste my money like that no more. I didn’t get my receipt either so I don’t know if the price I paid was accurate. The staff seemed irritated because they were the only two working. I won’t be going back.

Tropical Smoothie Cafe
BG
Brittany Gomez
07.23.2021
4

I come here at least 3x a week after the gym. Their smoothie makers are always super fast but there is a guy who makes the food and is so slow. I order ahead and always end up waiting for whatever food I order. Several times, my food order has been wrong as well.

Tropical Smoothie Cafe
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charlotte lopez
07.22.2021
1

Went to the Walter rd location at 11:20 am and was not greeted with a hello was immediately asked if I was there to pick up and order I said no I want to place one and the worker said “well it is going to be a really really long wait I have back up orders and proceeded to mix her drinks never asking me what would I like or do I want to wait… so rude I would of place an order online but misplaced my debit card not everyone is going to order online for tropical smoothie convenience. I did not have a problem waiting I expect that but you could of at least given me the chance to wait !

Tropical Smoothie Cafe
HW
H W
07.06.2021
5

Huge thank you to Iyannah and her manager for going above and beyond to help me with a unique request for a special meeting last week! It’s easy for any of us to have the “it’s just a job” mindset, but it takes a special person to WANT to go the extra mile for customers. Thanks, Iyannah! Keep spreading kindness!

Tropical Smoothie Cafe
MH
Maria Hall
07.04.2021
5

I was craving a smoothie. I did a map search for "real fruit smoothie" and this place came up in the results. I had a "Sunrise Sunset" mango🥭 , peach🍑 , strawberry 🍓 and pineapple 🍍 A wonderfully refreshing summer drink. Makes me wanna break out my Ninja Blender and make some creations of my own😁

Tropical Smoothie Cafe
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sorandom nc
06.10.2021
3

Order ahead if you are pressed for time. I thought I was going to be able to quickly run in and out in just about 5 minutes before work. It took 10-15 minutes. It took 5 minute before the people in front if me even had their order taken. They moved too slow for my liking but my smoothie was good. I will order ahead next time.

Tropical Smoothie Cafe
EN
Edith Newby
06.06.2021
5

This visit was on Saturday evening early June. It was not crowded at all. Enough space to social distance. Employees are still wearing mask! They were very friendly and able to answer questions about items on the menu. Service was great. The food was hot and delicious. Plenty of parking and easily accessible for handicap visitors. Try it you might like it.

Tropical Smoothie Cafe
PS
Patricia Scearce
06.03.2021
5

Great place to have a tropical smoothie! The staff was so sweet and inviting! Me and my fiance visited tonight, and we will definitely be going back. I got the Sunrise Sunset and he got the Bahama Mama! Yum!

Tropical Smoothie Cafe
AB
Ashley Brunner
05.13.2021
5

They offer excellent food and great service despite that they were busy at the time that I came. The store was clean and the employees were all working efficiently together.

Tropical Smoothie Cafe
PG
Paige Goodwin
05.07.2021
2

The only reason I gave this place 2 stars is because the girl up front was working so hard while the other employees were fooling around in the back talking about their drama. My smoothie was mostly ice not blended very well and I ordered the chicken pesto flatbread but they forgot to put chicken in it? So it was just bread, cheese, and pesto. The one at traemoor is so much better.

Tropical Smoothie Cafe
JI
Just Inked & Cruisin
04.15.2021
5

Nothing like a quick liquid healthy meal. Even their food wraps are delicious. Probably one of my favorite wraps would be the one with bananas and peanut butter in it with honey. Definitely one of the best. If you are a peanut butter lover like I know try The Peanut Paradise and add blueberries to it itll almost taste like a peanut butter and jelly.

Tropical Smoothie Cafe
JC
Jared Campbell
04.06.2021
3

I have been coming here for every week for almost 3 years. And it just keeps getting worse. The chain is great but the workers here are terrible. The place is a mess. In front of and behind the counter. The workers always have an earpiece in. They consistently mess up my order. Today the had the back door open and there were flies all over the place. Behind the counter looks like it hasnt been cleaned in weeks. When this places first opened it was always happened. and the workers cared. Idk what happened..

Tropical Smoothie Cafe
chevysandairmaxes
03.30.2021
1

Customer service at this location is not good at all. I can tell it wasn’t anyone managing there at the moment at all a customer standing in front of the register for minutes waiting to be serviced. Workers just walking back in forth not paying any attention. 2 of them had air pods in their ears with out a care in the world smh. Not a good look especially for someone operating a business. This will have a customer not coming back to spend money wit the business and word of mouth is everything when it comes to bad business. Management needs to tighten up on there employees. It’s understandable to be busy with orders including online pick up orders all you have to do is address it to the customer waiting no problem at all. But to not say anything is bad service you must want the customer to leave. Needs more professionalism. Smoothie was good though that was the only positive.

Tropical Smoothie Cafe
JW
Jessica Wilson
01.07.2021
1

I used to enjoy this place but quality has gone down hill. The last few times Ive ordered the food was made wrong and my smoothie tasted like it had soured fruit. I had to come back on lunch to get it corrected.I attempted to order today. Theyre busy but usually the staff is quick and efficient. Today I stood in line for 45 minutes of my lunch waiting to be acknowledged to order. 5 people left that line during my wait.When asked if we would be able to order the employee was short and snippy.Its just not worth it anymore.

Tropical Smoothie Cafe
LB
Lia B
10.11.2020
2

Always had a great experience at this location. But the last month or so has turned me away. Went to get a peanut butter flatbread and watched as the young man grab a brown banana, laid it on the same counter they cut everything else up on and tried to put it on my flatbread. Not to mention My smoothie taste light water with a little bit of flavor. Ughhh where did the other employees go.

Tropical Smoothie Cafe
HK
Hello Kitty Gang
05.18.2020
1

• Came to this location today. Was excited to know they were giving discounts to essential workers. I informed the manger that I was an essworker...he asked my position. I told him I was a nurse and showed my bag. He stated it was only for fire and police.

Tropical Smoothie Cafe
DJ
Disa Javon
08.26.2019
1

UPDATE: My visit was August 22nd around 10:45 am.This was absolutely the worst smoothie Ive had from this franchise. Not only did it taste horrible the presentation was less than stellar. I felt like the person making this was brand-new and did not have the proper support around her and I will watch carefully and if she is making my drink I will ask for someone else in the future. I wish I could have drank it in the store so I could have gotten my money back.

Tropical Smoothie Cafe
BY
B. Y.
11.28.2018
4

Good smoothies. They have a good selection and they can customize to what you like. Have not tried any food so cant comment on that. Service was fast, friendly and professional. Associate Ashleigh did a great job with our orders. Reasturant was clean.

Phone
View number phone +1 910-321-0196
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4.5
50
Open
Tropical Smoothie Cafe in Fayetteville

1391 Walter Reed Rd, Fayetteville, NC 28304, United States, Fayetteville

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