Travel Agency Lumaale in Cancun

Called in the night in advance to make sure they were coming at a specific time and again in the morning. They assured that a chofer was coming at 12:15 pm, around 12:30 we called to find out what was happening and they said they messed up and couldn’t get someone to pick us up for another 30 to 45 minutes. We couldn’t wait that much and ended up having to take a taxi. They said they would fully refund us for the booking and now they won’t. Don’t book with them. Additionally the driver that picked us up at the airport was rude.

This by far is the worst experience I have had in the 15 years Ive been coming to the area. We waited for over an hour without any clear communication on what was happening with our transportation. When we asked about how long, we were told repeatedly "dont know" and the representative person would walk away. This has been a stressful start to what was supposed to be a relaxing holiday weekend. Please save yourself the difficulty and book with the PLENTY of other RESPONSIVE, COURTEOUS and PROMPT transportation services.

Has a good service with decent prices, we were able to visit 2 parks that we wanted to do the activities they had. And here we were able to book our tickets.

I booked my tour at a very low price online! There are a lot of tours in here, a lot of adventures at a cheap price.

They offer great prices for their services, all the parks were awesome. And the service that the staff gave us was very kind.

I booked my tour at a fair price online, amazing service I recommend this travel agency to book a tour online.

We got nice discounts with this company, my mother recommended them much so my partner and me decided to reserve 2 tickets for the ecological parks around the riviera.

They were very nice with us, the prices were affordable for 5 pax. We would love to come back again and visit more places.

They gave good park prices so we decided reserve with them, very kind staff and a really good service.

It is an agency where you can reserve entries at good prices for the most recognized ecological parks in the area.

Its our 3rd time in cancun and we reserved with them some tours to go visit, we got a nice price and a pretty good service.

We had a nice service and nice prices from this company, 2 tours on eco parks. It was a nice experience.

Very nice tours, a lot of very nice prices and very easy book a tour in their website, good and recommendable travel agency.

They attended us very nice and the service in general was pretty well. Prices are affordable and the tours were so fun.

Wonderful tour company, were very attentive and kind to us, my dad was offered transportation and everything at a good price, without a doubt were an excellent company.

I booked my tour in an easy and simple way, they have very good prices, I enjoyed the service you guys give me.

We had a setback with the schedules of the tickets we booked and the company was able to solve our inconvenience without any problems. I highly recommend it.

I book my tour very easy and safely, good travel agency, reliable company. They have very good prices for every tour.

Wonderful prices, plus they gave me transportation with my tulum tour, they were really great.

They always attended us very kind and nicely, we like visit cancun too much and his company is always our first options-

A friend recommended us this service and we decided to buy tickets for 2 parks that we thought to visit, the day we arrived we were a little nervous but everything was perfect. A company that deserves to be valued with all stars.

I book my tour at an excellent price online, Xcaret was a great tour, and I booked at a fair price online.

The service was excellent and the prices are very affordable. They have a great variety of tours to visit all along the Mayan Riviera.

We got here our tickets for the ecological park we wanted to visit, and the truth is that we got a very good impression of the company.

We were thinking about visiting some parks and we found good prices in this company, we decided to reserve and the truth is that we liked both the service they gave us and the park we visited.

Their prices were excellent, I was very satisfied with the service they gave me, they included transportation, they were excellent.

the prices of the tours could not find them cheaper than this place, we could make our reservation quickly and the truth is that we did not have any inconvenience with the tickets.

I booked my tour at excellent price, I recommend this travel agendy, very easy book a tour in here.

Good prices, and even better service, we had a lot of fun in the parks and tours we visit. And all for a very affordable price.

Excellent company with very competitive prices, we have been satisfied with the visits we made to the parks. We will certainly recommend it to all our contacts.

Great tours you can find in here at the best price by the way when I called them they helped me and clear every doubts that I have.

We were able to easily process our reservations to the different parks and we didnt have any problems when we got there physically. Sincerely, it is a service that i highly recommend.

Their service was great, their prices were quite good and very complete, undoubtedly it was excellent.

Great tours at great prices, Xel-ha tour was the chosen and It was a very fun tour and full of adventures.

They kept excellent prices, everything was excellent, they were too kind and attentive when I contacted, everything was great.

I booked my tour at very good price, actually, it was very easy to book my Xcaret tour.

My family and I were greeted very nicely. Very nice people and are very helpful, they explain to you what to do and what is important to know in Mexico, which was very helpful information. I liked Lumaale...

Wonderful prices, its staff was the best and very attentive with us, wonderful company, the price of my tour to Xplor was excellent and I requested transportation, all this at an affordable price.

Excellent travel agent, I was very comfortable with this company, the prices of the Tours to Chichen-Itza, Xel-ha and Xcaret, were really good, also they offer you transportation to facilitate all your trip.

I was very pleased with this company, my parents contacted Travel Agency Lumaale, their staff was friendly, they offered excellent prices and offered us transportation, very complete this company.

I was looking for tours to Chichen but also offered transportation and I found it with you, you were very attentive and too kind to us, in general I have no problems with them.

I was looking for an agent of a travel agent in Cancun, they gave me too much attention, the prices were too good, I liked this company very much.

With you I found my perfect destination and a safe and reliable transport, your prices are high, however we did not have any problem, I was very happy with your service.

My family and I were greeted very nicely. Very nice people and are very helpful, they explain to you what to do and what is important to know in Mexico, which was very helpful information. I liked Travel Agency Lumaale.

I must admit that at first I felt a little doubtful with this travel agency, however as soon as I contacted them, it was too kind, attentive and pleasant, the price of my tour to Xplor was excellent and more apart from that they gave me transportation to my tour, really excellent.

They were really excellent, their staff was too attentive and friendly, I requested a tour of Cancun to Tulum and there I was offered transportation, I was very pleased with this travel agency, I liked it too much.

Wonderful travel agency, their prices and the order they handle are pretty good otherwise I like too much is that on their page you can find the attraction you want more transportation service.

Our travel agent booked our transportation to and from our hotel through Lumaale Turs. We had an agent at our hotel that we could book excursions with, which was really nice.

We had a great transfer from the airport to the Ultramar. On the return trip the shuttle was at least 25 minutes late. While we were waiting we called the office and dispatch insisted we needed an identification number. We were able to locate the number and provide it, but he continued to insist for an identification number and then said he couldnt help us. We thought this might be a language-barrier issue. However, just as we were waving down a cab to take us to the airport, our driver arrived. He immediately let dispatch know that he had picked us up from the Ultramar and gave excuses for his lateness without providing identification other than the "two from Ultramar". This revealed that dispatch knew who we were and were delaying us. The driver was great and personable, but use this service at your own risk and maybe build in a 30 minute window if youre relying on this company for an international flight. It was hot and it was frustrating to make the decision to eat the cost of a cab ride or wait with no reassurance from customer service.

They were too friendly with us... As soon as I got in contact with from the page, his staff speak with me and we came to request a Tour Xplor.Then they helped offered a shuttle service from my Hotel to Xplor, a supplier of transportation, called Cancun Transfers. The two companies were sensational, no doubt Lumaale is very good at Tours.