Tradewinds Apartment Hotel in Miami Beach

The idea of the hotel is nice, its in a beautiful area and the outside is very pretty. But looks can be deceiving, once we stepped foot into our room it was nice at first. Until housekeeping stopped coming. They came only once throughout our whole stay. We stayed for around 3-4 days. Not to mention we found a few cockroaches outside, we didnt leave any windows open yet we found a cockroach in our room. It was pretty big in size & disgusting. This lady from the front desk was very disrespectful and rude as well.

We traveled 3 1/2 hours to discover the reception had no record of our reservation. We showed the manager our confirmation email, but even then he made us call the reservation number so he could talk to them, using my phone, in order to confirm our reservation. The confirmation email was not enough, even with all the details in it. Long story short, the reception ended up arguing with the reservation specialist over who needed to fix it. Finally, all they were able to do was cancel our reservation and promise to send us an email with instructions on how to request a refund. We still have not received the email. We did not get an apology from anyone. We ended up having to drive 3 1/2 hours north to Melbourne where we found an available room as near to the beach as what we had intended when we booked with Tradewinds in the first place. Customer service is nonexistent. The whole experience felt like a bad dream. We just couldn’t believe there was such a break in communication and the process.

We had a 2-night stay at Tradewinds Apartment Hotel.We found multiple cockroaches in the bathroom as well as the kitchen and living area. We also noticed them on the bedsheets and had to move to a different room in the middle of the night. I advise to avoid this hotel at all costs!The bathroom shower head was very weak as the faucet is broken and most of the water is running out of the faucet. The water is quite cold and does not heat properly.As the faucet was leaking, we heard the water dripping all night and could thus not sleep.Moreover, the kitchen cabinets are dirty and it is very noisy outside. It is hard to sleep.

We booked on the fly after missing a connection flight. We loved our stay, the water is very hot and the apartment style was great for our family of four. Close to the beach! Lots of iguanas and other lizards my kids loved. We saw cockroaches outside, but it’s Miami and it’s moist, where else would they be? We never opened any windows, so nothing came inside. Very cozy, old school. Great price. Front office has strong perfume smell but you won’t be there long. Didn’t hear any noise from the neighbors but we chose to stay upstairs to avoid any noise. I would stay again.