The Champlain Waterfront Hotel, an Ascend Hotel Collection in Orillia

This is a hidden gem. Fantastic location downtown close to great restaurants.Close to the lake.Rooms are very clean and updated. Staff are pleasant. Room comes with a self serve breakfast which is nicely stocked and kept very clean!

Stayed here August 4-5, 2022. Inattentive front desk staff upon check in, stairwells smelled like a toilet. When we got to our room the door was open, there was no toilet paper in the room and the room was filthy.Hair all over the bathroom floor and shower and an unflushed toilet was a bad start but when we turned the bed down to sleep, there was hair and stains all over the sheets. They were not new/clean sheets. When I called the front desk they initially said there was nothing they could do because they had no housekeeping staff “due to COVID”. I insisted I needed clean sheets and I will change them myself. Was finally brought one flat sheet. No pillowcases, no fitted sheet. They claimed there was no other clean sheets anywhere in the hotel. We used the flat sheet to protect us on the bottom but I slept with my tshirt on the pillow and felt disgusting the whole night. For the price you pay for these tiny rooms, this is unacceptable.

I really liked this little hotel, touch of class & cozy. Location is excellent. Loses one star for charging a DAILY pet fee of $25! I’ve been travelling with a pet for more than a decade & I’ve never had to pay more than a ONE TIME pet fee of $50 max. They didn’t come in & clean our room each day so I don’t understand the reason behind that other than it’s an excuse for cash grab. Other than that it was wonderful but I honestly won’t be back for that one reason, and for the fact that parking is a challenge.

The room is a bit small but clean. Parking is an issue. There are plenty of parking spots but a little farther away. Short walk to waterfront and beach. Nice experience overall.

Great location, decent price. The room could have been cleaner as there were miscellaneous hairs in the room and beers left in the fridge from the previous person. 10% off at Fionns restaurant if you stay at the hotel - great!We wanted to call the hotel to ask if there was a fridge in the room and it goes to a IHG general phone line. The person on the phone said we did not have a booking and they didnt know if the room had a fridge. It would be nice to be able to talk to the hotel directly - this would take the front desk 5 seconds to answer!

We didnt end up staying. Booked a room based on the pictures provided on the site. Advertised as a dog friendly hotel. My dogs have stayed at many hotels and are always welcomed back. The dog rooms are in the basement with no carpet. I am not paying good money to sleep in a basement! Parking is an issue. There was no parking available when we tried to check in. There should be proper pictures of the rooms posted and it should be made clear if you have a pet you are staying in a sub par room in a basement! Thats really not acceptable.

We had booked for two queen beds. When we reached they said they only have a basement room with No windows available, the room size is very small they dont have enough parking space, the front desk staff is rude and behaves as if they are doing us a favor in proving accomadation that we are paying for. Overpriced, not kept well. We were traveling with 2 kids, it was a horrible start for our vacation.

Rooms and location were nice. They didnt upkeep the room for safety reasons. They could have emptied the trash or offer lower discounts if you made your own bed

Room was extremely small, window small and facing a wall, not what you expect at Waterfront hotel. Overpriced, paid 265 per night. Housekeeping not offered, do no one cleans the room during your stay.Fresh towels only every 3 days and were given just 2 big towels.Didnt find hair dryer, tried to call front desk and phone was not working, called from my cell and no one picked it up. So, had to go down to ask for hair dryer.

This hotel is way overpriced and the service is very unprofessional and slow. The rooms are tiny and face a busy road and because its an old hotel be prepared for a lot of noise from the road. The day I checked out it took 3 days for a manager to respond to my complaints. My other complaint is that the windows had small blinds so I was woken up at 7 am with sun in the room.

We started of with a tiny closet room for 3 people, when I saw it, I was close to a heart attack.The young lady at the desk was considered enough to give us a larger room, which was delightful, spacious and very clean, stocked with fragranced toiletries and a crisp cold fridge👍The drink availability is comforting and the to go breakfast is perfect for the times.After a stressful start, we enjoyed a lovely stay at this charming modern historic establishment. Thank you

My spouse and I stayed in an accessible room on the first floor. The room was very spacious and the bathroom / shower met our needs beautifully. We enjoyed the breakfast bag. We were both very comfortable during our stay. We highly recommend this hotel for your next vacation.

I asked for a king size bed and I pretty can say it took up 90% of the room, it’s not a hotel that looks over the water, terrible view. The location appears to be on the shady part of town. I asked well in advanced when I booked the hotel if the room was spacious for my wife, child and dog, and it was absolutely NOT. We had to put the stroller in the washroom just to get around. There was about 2 feet from the wall to the bed, The room had a desk which we had no use for and it took up a wall. The parking was sketchy, I felt like I had to run from the truck to the back door of the hotel. And the breakfast, well that was a joke , a paper bag?? Really? Never going there again,