Taco Bell in Texas City

Food was terrible. Couldn’t manage to get the ingredients right on a single one of the items. And when they did it was terrible proportioning, get a potato taco. That’s all they could do correctly.

I stopped by here and ordered nacho bell grande and got a nacho bell NOTHING. It’s was chips chicken and two dots of nacho cheese. Then the pocket size manager ROLANDO tried to get snappy with me and had to put him back in his tiny box . This place is ridiculous.They move in such a fast pace but aren’t doing what they need to do and give good customer service. Rolando you need to go to customer service classes and portion classes because clearly you don’t know you’re job.Will not return ti this place and I will warn everyone else about this place .

Men’s restroom had no hand soap so that leads me to believe that all the men that work there don’t wash their hands with soap after touching themselves

This was my first time at this location and got the new promotional item. The Chalupa almost had nothing inside but some meat and sauce. Ive never seen something this ridiculous at any other Taco Bell. Hopefully its just a one time thing but worried to go back again. At least the order was correct and I got the sauce.

The Mango Whip is the 💣! Needs a little sauce to upgrade to an adult beverage.

Love it the staff was so much nicer than Galveston tx.

We arrived home after going through the drive through only to discover we were missing six tacos. I tried to no avail to get someone to answer the phone to see what could be done to rectify the problem. No one answered the phone for over an hour.

The tacos were cold, soggy and tasted horrible!

Arrived around 5 pm and ordered food and drink combo.This taco bell had great tasting food and fast. Will return.

My wife ordered me a quesorito and this is what they gave us. This is honestly just disrespectful and its not the first time. I always give a place 3 chances and this was yalls last one.

Taco Bell is one of my go-to fast food places. Ive been to this location several times. Ive never had a reason to complain until now.I had recently had ankle surgery and obtained a handicap tag because its very difficult for me to walk. Both handicap spots were taken, so I parked in a non-handicap spot farther from the door and went inside.I noticed neither vehicle appeared to be authorized to park in a handicap spot.One vehicle was sitting there with the engine running and both front seats occupied. Eventually, the passenger door opened. A person in a Taco Bell uniform got out and went inside. The vehicle left.The other vehicle was also running with only a driver. Eventually, a person wearing a Taco Bell uniform exited a vehicle from across the parking lot, walked to the vehicle in the handicap spot, and got in. That vehicle drove away.So it seems the handicap spots at this Taco Bell location are reserved for the emoyees personal use out of convenience.Everything else is as expected.

Placed my order, cashier asked if I wanted any sauce to which I replied "fire sauce". Get to the window and pay, he asked again about sauce and then remembered that I asked for fire sauce and then gives me my order. Without fire sauce..... like really? Why ask me twice if I wanted sauce just to not give me any?

On top of the bad attitude, half my order wasn’t even in the bag.

Very clean and staff was very nice and repeated everything back and spoke clearly. Nicer than the Taco Bell where I live in Iowa Park, Texas.

Quick service and they always get my order right!

Excellent service. The app messed up my order but these folks immediately fixed the issue and did it in less than 2 minutes.

First off they need to bring what was called the enchirito back. That that was a dish that I could eat over and over and over. But for now bean burritos burrito Supremes the crunchwrap all hit high notes for me and their service at this particular Taco Bell is excellent

How do you send out an order and dont make sure to check the receipt and when told things are missing you argue

Good other than one item was missing that was paid for in the drive thru. Didnt realize it until we were already home and didnt feel like going back. The food is getting expensive.

They got one thing wrong. Overall they made our food pretty fast

They are very quick and food is always hot, however, they always forget something, or this time I forgot to order enough tacos so, at the window I asked, "how much trouble would it be to add 2 more crunchy tacos just meat and cheese?" The response was "you cant add anything," considering every time Ive arrived home to find I am missing something or its made incorrectly I dont make a fuss by calling and complaining. This just really rubbed me the wrong way at the time and I wanted to let them know.

There’s a hair in the first taco I started eating out of three, after getting all the way home and finding out there none of the sauce I asked for and no napkins. I’ve been calling them for 10 minutes and somebody finally answered, but when I said there was a hair in my taco they stopped talking and I never even got another response. I’m still trying to call them.

Great service ! My company usually has large orders and they always make sure everything is perfect ! Thank yall so much !From Mainland Cycle Center

The manager for the second time Ive gone there said I wouldnt go back again this attitude is for not ever willing to please the customer thats my opinion. The chalupa was cold and the taco was barely anything in it.

I stopped to this Taco bell today in the afternoon 2:30PM approximately on my way back to Houston. One of my items was missing. I decided to call the restaurant to speak to the manager, not to complain about my missing items. I understand things happen, plus it was an item that I wanted to try, no big deal. So I was just looking for a refund of my missing item. The manager came on the line already with a very nasty attitude. No greeting or nothing, a plain "How can I help you?". I explained to him that I had an item missing and I just would like a refund on the item. He immediately said that I had to come back to the restaurant, that he could only give me the item. Never at any moment did he apologize for the missing item or anything. By the looks of the comments, the manager in this location is use to talking to patrons this way and the worse part about it, he is getting away with it. I know Taco Bell cares about their customer, but this manager does not deserve to be managing one of the largest fast food chains. Or he needs a good training on how to talk to patrons. *****AVOID THIS RESTAUNRANT IS POSSIBLE AND READ THE OTHER REVIEWS!!!*****

Cashier didnt know how to count change. While using greasey gloves that had a hole in them. Then made 2 of my 3 burritos with almost no filling. When I asked them to remake them they used the same amount of filling and mad them long and skinny to be disrespectful.

Food is consistently good, people are usually nice, they usually get my orders correct and the prices make it all that much better. Still miss the Frito burritos, tostadas and Mexican pizzas!

We pulled up and the the lady said they’re closed 20 minutes till closing and like I understand since the pandemic the hours been different but there’s no reason to act like that bruh we in la Marque everything closes early now the two thing that stay open late is taco hell and whataburger:/

It was another taco bell. This one was as good as the other 20 I reviewed. Clean, food was hot. In a bag. Out the window and i drove off

2 very rude girls at the window. And I will say again very rude. They got my order wrong. When I tried to get them to fix it. They told me to drive back around. I asked the one if they was going to fix it and she said something to the other and told me. She says no. Never wlll back there again

This place is going down hill. They get orders wrong inside and drive thru. Manager in the evenings acts like he dont care and gets attitude and walks away when you ask for his main managers name and number.

Drive thru cashier was very rude. Refused to give receipt even after asking twice. Drink sizes were wrong.. A main item was missing from the order so we had to go back, then my friend bit into their burrito & it had a long strip of plastic in it. When she called, the person who answered acted like she was making it up.

Pick my own foods from screen best friendly for deaf people who can order without show point or writing . they have screen u can order on. U need add that outside in drive thur for deaf people want drive thur if door locked closed force us go drive thur them add them outside.. Need make easy and friendly for deaf people. Thank you

I went through the drive through and ordered a chicken bowl and received it not in a bowl but just thrown in a cardboard box which was soggy when pulled out of the bag. When I went in to show the manager he said yeah we don’t have any bowls. I asked for a refund and he had an attitude as if I was a problem. When in all actuality him throwing my food in a box and me not being notified at the window that they didn’t have boxes was the problem. This is totally disrespectful and he shouldn’t be working with people food at all. I wouldn’t even feed my dog like this. I’m a paying customer get it together and get new management PLEASE!!!

I enjoy Taco Bell every so often it’s a running late to work kinda place to me. The line is short and they are pretty quick to get you some food. Haven’t had any bad experience.

I’ve had issues in the past with this location but this is the final straw. I asked for extra Diablo and fire sauce and I got 4 of each, they forgot one of my tacos and the ones we did get had little to no lettuce on them. What made me the angriest was my chalupa. It had about 1 tablespoon of meat on it, a pinch of lettuce and almost no cheese. It was like eating just the chalupa shell almost. Sick of the ongoing issues, so I’ll probably go to another location from now on.

I love TB but Im highly disappointed they no longer offer the Mexican pizza. That was my ultimate go-to. I dont know if this is temporary due to the Covid pandemic or what. Either way, I still love TB! Please dont ban the gordita cheesy crunch!!!

Most of restaurants are open inside with limited seating. This franchise location is not. My cheese fries were not even warm.when I went back cashier was rude and looked at me as if I was the problem. When she handed me back my change some of the coins fell on the ground. She made me move my car up get out and get my change. I know she saw my legs bandged..😡

Had a big mix up on a door dash order. Set for us to pick up but store gave our food to another driver for delivery, which of course did not get delivered. After much discussion the manager did remake our order and the food was really good and fresh.

Night staff are quick and soild. Visited at 2:10am and food was out fast and hot, asked for no ice in drink and got ice anyway, instantly gave us another drink without the ice without being asked to fix it. Was also wear ppe properly so plus there as well.

So disappointed at this point. I waited in the line over fifteen minutes to get to the speaker box to be told they don’t make a veggie power bowl after 11pm. Granted it was ten minutes after ten. Never had I been told that before. In fact I was there a few days prior and ordered the same thing after 11pm. I asked was there anything remotely close to a salad without meat they could make and the order taker says yes we have a burrito. Come y’all have got to do better

During COVID I understand dine in for take out only being closed but to say you can’t order more than 2 orders in a drive thru window is ridiculous. The window guy said we had to order the orders and the drive around in a circle and the order the other orders, and there were zero people in line..... definitely poor customer service a extremely rude.

Taco Bell is Taco Bell... you would think. Wrong. We went through the drive thru today and ordered 2 burritos and 3 tacos. We received no sauce and had to ask for napkins. And everything was cold!! How is that possible? And we simply parked in the parking lot to eat. Its not like we drove 10 miles...we literally never left the lot!!Not sure they could claim an "off day" especially since there was no one in the drive thru in front of us... its not like we were there during a lunch rush. It was around 2:30 pm when we visited.

I dont usually post reviews. But I always go here late nights after work. They always mess up my food, last night I went and as always lettuce on all my wifes stuff . So spent 39$ on my families food, yesterday. Today so much was wrong , I cant even begin to start . They wouldnt tell me theyre names, after I made them re make it while at the window. It was still wrong. What really got me was at the end the manager said i should have made sure when they asked u if everything was correct on your screen!! It was all correct on my receipt. So obviously the screen was the same. Showed every detail. Ridiculous.

The drive thru guy was creepy at first then impatient. While we checked the order. So i had to pull up and my order was wrong. So i had to go back in the line instead of having the pressurs and finishing at the window the first time.The meat was not soggy like other places so we did appreciate that

Every Taco Bell is pretty similar, and this one is no exception. The drive through was convenient and easy to use, and the location is easy enough to find. Food was basically the same as any other taco bell, with a value menu that is actually dollar priced, as compared to taco bells in some larger cities

Place had a computer down and service was very slow. Understandable if this had been the first time. We left the drive-thru quickly as traffic was backed up. Then found they didnt put in forks (againand we had to go back. The drive-thru orders here have be checked closely as they often screw up.

Love the food. Sometimes they dont get the order right. The last time I went I had ordered soft tacos and chips and cheese as substitutes and recieved cheese with no chips and the standard hard shell tacos. So that was a downside. But overall the staff is usually polite and helpful and the food I receive is above average for the chain.

The food was well prepared and of great quality. Service was great. They brought the food to our table. It was a pit stop on the way to Galveston. We will definitely stop again. I was not disappointed as I often am at fast food places.

Typically not one to rate a restaurant but I Figure I’d save people a heartache. If you want everything as it is go here. Staff is nice and store is clean. If you want anything remotely modified you’re better off going two exits up to Dickinson. Had to return twice to fix a meal. Entire staff looked offended that I came back twice.