Taco Bell in Prunedale

The hours say 8am every day. More times than not I have showed up at 8am or even 10 minutes after and no one answers the drive-thru intercom so I have to pull up to the window and wait to get someones attention to order. Today, 8:05am, myself and 3 other cars were waiting in the drive-thru and no one ever answered the intercom or window so we all left. I work 12 hour nights and this and McDonalds are the closest quick thing to my house so thats why I have continued to put up with the untimely manner of when they actually open. Waiting 15 minutes for them to open at 8am and then waiting 5 minutes to find out no one taking our orders was the last of my patients so McDonalds it is from now on! ✌🏼🍔🍟

Dont come here. Manager brings her kid and is calling mom being disruptive. Her daughter is rude with the employees. They must be tired of her too. She demands them food and tells them mom is gonna write them up.

Love love love - employees and food are awesome

Horrible food. It was cold and the burrito was the size of a taco. The Mexican pizza hardly had nothing in it. Someone needs to show these employees to make items right!! Not only that to here customers and employees talking and cussing!! Talking about other employees and complaining about them in front of customers is so wrong!!! Last time Ill ever come here. FOOD IS HORRIBLE!!!!

We are locals and occasionally find our selves in need of a warm meal in the evening. I genuinely wish that I could give this location a good review. But they fail more often then they succeed. First, this parking lot is challenging enough as it is. That is not the fault of this restaurant. But, the front parking slots are nearly always taken by employees. (or perhaps employees of the Starbucks next door). The most convenient parking spaces should always be reserved for the paying customers. Second, the owner of this franchise is a nutty little tyrant. I have personally witnessed him berate his employees and ME the customer when the order was made incorrectly. He darn near came close to accusing us of trying to cheat him. It was so shocking and egregious that I even had to report this incident to corporate. 3rd: Without fail, at least 50% of our orders have some item that is incorrect. There is little to no apology, let alone compensation for the screw up. Like everything in the last 2.5 years the prices have rocketed. Sadly, the service has taken a dive. For a place that advertises $15-18/hr to START working there, the customer deserves much better service.

Taco Bell is Taco Bell you get your tacos how you get them sometimes theyre broken sometimes theyre watery sometimes theyre so delicious you cant eat just one.

When u say u closed at midnight, I get there at 1130 pm and have 1 workers inside and ignore you is totally unexceptional. Workers could have come drive through to inform me they closed early in prunedale taco bell

You guys need to know Starbucks is having their employees park right in from of your restaurant. Not cool!

My favorite TBell is in Prunedale,the service goes above and beyond to make sure your order is correct,thank you😎

Well TV commercials make it look so good but reality is it isnt!

Dine in food was warm not hot. Service was poor even when ordered at the self service station?

I pull up there 3 people in drive thru I go in to dine and carry out but they just look at me for 8 mins and help all the drive thru people and leave me and one other guy just standing there waiting for them to do all the drive even tho we were there before they just keep taking order after order just look at us and saying nothing nice sevice the manager here should be fired terrible management. I would recommend anyone to eat here.

Door dash order was WRONG. If it wasn’t for us checking we would’ve had a bad review. Bag was not even closed and they acted like we were and inconvenience.

One of the crappier Taco Bells. We are roadripping and thought wed stop by for a quick bite. Weve been out of the country for some time now and it looks like most ordering in fast food joints are done via touchscreen now. Still, that shouldnt mean that the employees can ignore your presence. Literally, no customers were in the restaurant when we entered but all the tables were covered in food and garbage. My burrito was cold and the fries looked like they had been stepped on 🤔 We didnt finish our food. There are other places to eat.

This has been by far my worst experience at Taco Bell! We get there no one is at the front counter, so, we order on the portal thing. 30 mins later and no one on drive-thru 2 people in the lobby that got there after us, we got our order and it was wrong. I ordered nacho fries, 3 taco combo n a drink, also 5-layer combo and drink. We never got our drinks or the nacho fries, they just left the order on the counter and did not call it out so I don’t know how long the order had been sitting there. I tell them we are missing the nacho fries, one lady looks at the tray and walks away, tells a guy about it. A girl who is taking orders on drive-thru comes and asks to take my order, I said we already order and I wasn’t even finished when she said “ah okay and started to walk away.” I said hey I’m trying to tell you something, she points at me and says “wait give me a minute,” I said excu, and she cut me off again saying “give me a minute, while she pointed at me. Then she had the audacity to go to her coworkers and tell them that I was being rude, all of this in Spanish. Little did she know that I am Mexican and I understood every word! Never again will I go to this Taco. Bell on Vierra Canyon Rd. Prunedale. And these nasty looking fries were thrown in a small bag and all sideways that’s why they look so nasty!

Very clean and friendly staff, very quick service and hot food. Fast drive thru.

2 months ago we were shorted food, rather than make it right the manager on duty questioned our integrity then made us wait 25 minutes to remake what was shorted (no one else was there getting food). I submitted a complaint to TB and they sent me 2 $5 coupons. We revisited tonight and the second we pulled out a coupon they shook their heads that they don’t accept them here. I told the manager “esme” how we got them then she said…we were just really busy so we couldn’t take it. This location is a joke. I could care less about the $5 but the principal of the matter is they have horrible customer service. We won’t be back!

I don’t know how it’s possible to get every single item in an order wrong but man was I wrong.Ordered:Nacho bell grande2 spicy potato tacosChipotle crispy chicken tacoSide of rice2 cinnamon twistsMedium drink2 beefy melt burritosI got:Nacho bell grandeSide of rice WITH beans2 spicy potato tacos with 5 potatoes on each2 beefy melts that looked like they had been thrown across the roomNo cinnamon twistsNo drinkAll the tables in the lobby were filthy. There is a swastika on the bathroom ceiling and the sink was covered in something black. But hey at least they were having a good time listening to music in the kitchen 🤷🏼‍♀️

Typical Taco Bell tastes (which is great! However we had Relatively poor customer service, so we had a better experience using the Kiosk than the person!

Check your order!! This place is notorious for forgetting items. I have not gotten my cinnamon 12 pack 3 times and today they for got grilled cheese burrito

Horrible, was hoping it got better, but alas it has not. Looks like employees no longer take orders, or even acknowledge customer sin the store. I placed an order on the kiosk for almost $50.00, as I saw many cars in the drive thru. And they messed up my last order when I went thru it. All you can hear in dining room was employees complaining of the large orders, even the order with 20 bean burritos, I hope they got that right, since some people don’t eat meat. I had to ask for my drink cups, since they just called a number out (when the kiosk says they will call your nameMy order was of course not completed correctly. By the time I got home, an entire 2 minute drive, we discovered 2 the 2 burrito supremes we actually bean burritos, and they felt like they were taken from the fridge not actually just made. 1 don’t expect to pay $8.00 for 2 bean burritos. When I had paid $4 for the other 2 actual bean burritos. No meat on my protein bowl, why would any one want to spend so much money, on the wrong order, and COLD food. No customer service. Won’t be returning EVER

The food order was wrong. The food was not warm. There was no manager to handle the situation. There was no one working that knew how to do a refund for the food we never recieved. Not recommended

Quick service went in and out for my order fast havent been to tacobelll in almost 3 years

Its refreshing when you actually see good service come from a fast food joint....It was late, I was tired and hungry... stopped at this taco bell for food before heading to my house not far from there. After ordering I paid at the window with cash. Jackie, the employee I assume who took my order at the speaker, took my cash and closed the window. Without my recognition, she quickly reopened the window to hand me a $20 bill. See, I actually overpayed by an extra $20 and didnt even realize it. Jackie could have easily pocketed the cash without my knowledge but instead being the solid employee she is, had no second thought to doing what is rite. The food was as you expect, but Jackie did an excellent job at being an honest and valuable employee and definitely deserves a raise, promotion and whatever else management can throw at her because she is obviously a great person that can be trusted. Overall Im very impressed with taco bell because of this employee so I hope management sees this and gives credit where its due. Thanks Jackie, I really appreciate people like you that keep businesses like taco bell making money because of your due diligence. Keep up the good work! :)

Place has gone down hill over the years. They rarely get my order correct.

Clean Restaurant and Friendly Service.. Easy Freeway Access...Located in a Full Service Shopping Center with Fuel Nearby. Drive thru can get busy at PEAK HOURS so plan to have a little patience with your Meal. These people work very hard at a surprisingly difficult job...Thank You Taco Bell

After waiting in line for about 3 minutes (mind you I was the only customer in thereand no one came to the register to take my order, I went into the kiosk and ordered my own food on there. Food was good and the place was clean, but it bothered me that they kept looking at me as I waited and never bothered to get my order or tell me to use the kiosk to order. Communication is key.

Bad service. The manager and the ladies working tonight were very rude and talking bad about customers. They really need to watch what they say about people. Very rude honestly and constantly complaining about people coming in the restaurant.

The manager was very rude complaining about customers. She refused to make another customer what he ordered just because she didnt want to make more of what he ordered and told him to pick something else. She was very loud and didnt let me enjoy my meal with her complaining the whole time i was there. She also was saying that why didnt we go McDonalds that McDonalds was open too. They also took over 10 min for my food and for other people there as well. I hope their attitude changes because all of us customers were beeing very nice and they were complaining and giving everyone attitude the whole time.

The manager was very rude and talking about there personal life and messed up my order and the talk more and than working and other customers were complaining to each other that they were talking about there personal life and I didn’t enjoy my meal I hope next time everything good and I don’t get treated that way

This location is clean and the employees are pleasant and efficient. My food was prepared quickly and tasted just like it should. I will visit this Taco Bell again whenever I am in the area. It is conveniently located near the freeway, which made finding the location easy.

By taco bell standards, 2 stars. My burrito supreme.

Went in the drive thru today. Got my order totally messed up. Didnt get my drink, I should of got that. I was listening to the two girls at the window talking about their personal lives to pay attention to what their doing, first clue. Got home and unwrapped everything to find out I was missing two additional items I ordered.

Located in a very nice center at a major interchange of the 101 freeway. Great center to take a pit stop. This Taco Bell is smaller than most, has drive-thru and modern look inside.

I Went to taco bell in prunedale ordered a #5 watched everyone else get there order first when i was there before anybody they attended to the drive through orders and forgot mine and i got my refund and left. Very bad customer service never going back here again amd went to Macdonalds got way better service.

We ordered sat down waiting on our order. 2 other families came and they got theirs before we did. In 2 different occasions we asked about our order they said it was on its way. At least 5 different cars went through drive thru still no order. All we ordered was a taco and nachos. They never came so we asked for our money back then went to McDonalds where we got prompt service. Your better off using drive thru at taco bell other wise expect to Never get your order or wait over an hour to get it if they make your order.

Worst place ever, I wish they had given me my order correctly, they gave me the wrong drink, they aren’t answering my call to report my problem. I ordered triple layered nachos, and they were very unsatisfying it’s more like a one layered nachos with just sauce on ONE CORNER!!!! I also ordered a five dollar crunch box or whatever and it was not warm, the soft taco felt raw and tasted horrible it did not come with what it was advertised with..all in all I’m never going back for a while

Taco bell is taco bell. Nothing fancy. Clean bathrooms in this location and that gives it for me the 5 stars. Nothing worse than filthy bathrooms.It speaks volumes about good management. Customer service was pleasant and friendly.

Love chalupa.. Their value menus are really value menus.. For $5 u will get chalupa, burrito taco, chips and guac and drink.. Love their menus.. Lots of Stuff for very few bucks.. Friendly staff too, what I dont like is they took donation for taco bell foundation or charity. Atleast they couldve asked us whether we interested or not.. Thats what 4 stars.. Otherwise everything is very good..

Good, friendly service here. The workers do their job well and are nice. The food is good too and orders are accurate. The place is also clean too, which is a big plus. The drive through does get busy though, so be aware of that when you plan to visit.

Love Taco Bell... gotta have it. Prunedale has a fantastic crew working there. The drive thru is too slow. I get faster service inside.

The NachoFry Box for 5$ is an absolute steal. This location always gets my order right and my food is always hot and freshly prepared. Thank You.

I was in the mood for some chalupas, so swung by here because Website says they close at midnight. Took a detour from the freeway only to find out they were all closed up by 11:20pm. Wish the updated their website and hours on google.If its past 10pm, probably dont risk a detour to come here. Its probably closed.

I find it very strange that the choice of having toilet seat covers available for customer use while in the restroom Lays solely upon the managers discretion. First of all that should be mandatory. Second of all the manager at Taco Bell needs to factor the cost of the toilet seat covers into the budget and make it happen. Its not like they get to walk away with that extra money right? Then go ahead and spend the corporate money and get the basics. You got so bright? You got water right? Then get some gosh darn toilet seat covers.

Restaurants clean, bathrooms clean, counter help was nice, service was good.. The food came hot. The only complaint is for the drive through, wait is longer, and they get my order wrong sometimes..

Well I have to say this is probably the cleanest Taco Bell I have been in. Bathrooms were clean and the restaurant was spotless. Food was good and the service was quick. 5 stars today.

So just a shout out to Monay (not sure if the spelling is rightbut shes literally the nicest person Ive encountered at a fast food place. Super nice and friendly. I never leave reviews on anywhere i go. But this girl is worth it! 😊 thanks for being awesome.

Place was clean and quiet. Service, was okay except this employee was having a bad day and she would show it. Lady infront of me even confronted her about it. I walked up with a smile hoping Id get a better response but I got the same cold shoulder.Food, doritos Loco taco shell tasted very old but rest of the food was good.

Horrible customer service and the. manger doesnt know anything I literally told what I WhAt 5 times and she got it wrong then my vegetarian mom ate a chicken burrito but said she wanted a vegetarian burrito. Horrible do not recommend.

Im from the South and used to Southern Hospitality, so its saying a lot that I had best service here! Everyone was so sweet, smiley, and during a slower time, they even came and gave us and an older patron the food to our tables.