Sushi King Jb City Square in Johor Bahru

Severely understaffed. Food does not look appealing. Sushi is not that fresh. Many toppings of sushi on the conveyor belt are seen fallen off from the rice.

Bad service. There is a notice that states to wait till their staff come out to show you your seats, but staffs just look at you and walked away despite only having 2 customers in the store at that moment.Limited choice of food available. Better luck going to Sushi House at City Square.

The restaurant lacks variety of sushi and the sashimi was very small. Ramen noodle taste bland and the soup was bland as well. Sushi isnt well presented on the conveyor as well. Definitely a overpriced sushi restaurant. It was also very warm, air-conditioning wasnt working that well. The dipping dish was dirty. Dont recommend going hete.

The taste is really a disappointment.Salmon sushi 🍣 but the salmon is small and doesn’t taste good with smell.

We saw a lots of tables there but not open to sit. As long que. We wait patiently but when we came in, menu only ala-cart & very limited. What a waste of time! Nobody entertain us to tell the waiting time, also nobody entertain to tell that a lots of menu wasn’t unavailable. Better closed down the shop if they cant handle this situation. Thanks

Poor staff service and got cockroach 🪳 near conveyor belt

No service at all but need to pay 10% service charge. Staff couldnt even explain how to order properly. At 7pm the sushi belt had probably 5 options to choose from and salmon all sold out. Was told can order from menu but takes 45mins even though restaurant half empty. Isnt it dinner time?? Sushi on belt wasnt fresh at all either, taste like its been there since morning. Waste of money. DONT COME AH SAVE YOUR MONEY AND ANGER

Bad food and wasn’t really fresh. Unhygienic the sauce plate and sushi plastic cover wasn’t really washed! Bad experience with the food also

Worst experience dining. Very less food availability

Just okay.

Couldnt claim Smile Points because the cashier did not ask for my membership before payment. Asked after I made payment but cannot claim.Can someone get back to me on how to claim the points?

Most items arent available in menu.Slow serviceBad freshness for food

Not happy with the service at City Square Johor Bahru staff because when we came for the first time somewhere aroune June, the staff did not guide us about the restaurant being full although there were empty seats.And then today, 26 July 2022, we came again to try our luck. This time round, the staff told us that they were on 1 hour lunch break and told us to come back at 4.30pm. So we waited and walked around the mall first and came back at 4.30pm only to be told to come at 4.45pm cause they are still on break. We just felt frustrates because we were so hungry. If we know things were gonna happen this way, we would not have waited and ate somewhere else. The staff should have just told us to come back at 4.45pm. Please enlighten us.

Disgustingly bad. Bad service, bad sanitary, unpalatable food.

The food is good. However, the service is a bit slow and they may be short handed.

Closed for 1hour in the middle of the day??? What a joke

Worst experience dining. Very less food availability.

Limited selection of sushi and sashimi. And not fresh at all.

Cheap and good :D

Bad service - extremely slow.First we waited outside but no one came to attend to us. After 15mins we went in. Ordered food and drinks. Absolutely unreasonable to wait 15mins for the drinks. After 30mins, only one dish is served.. so great.

Air conditioning wasnt really working. Raw food wasnt fresh and the sushi rice texture was almost like glutinous rice. The best dish that we had of all that we ordered was the yakiniku beef

Worst Sushi King branch Ive ever been to. Most food were sold out, not fresh, and unfriendly staff. When we requested to check out, we were ignored (the restaurant not even half full). The restaurant manager is irresponsive to customer’s s request and slow. Please, Sushi King HQ. Do somethg about Yr service.

Being told off by a not friendly and racist attitude staff that I need to wait for sitting. Left after 15mins of waiting as staff here give me the racist look. The restaurant only about half full.

Limited options. Cucumber inside sushi roll is yellowish.

Sushi not able to order from menu, you eat what ever at the sushi escalator.

Worst sushi king experience EVER. Never thought that i would be waiting for about 30mins for my whole order to arrive, + Most of their menu were labelled as ‘out of stock’.

Was craving sushi king for two years so the first thing I came to Malaysia is to enjoy sushi king but what I get disappointed the food wasn’t fresh and not even hot and all the rice and noodles is not available in the menu so ya we only able to eat what they have terrible service too….

Terrible food and service. Food wasnt warm or hot. Sushi doesnt look fresh

Nice food.

ok. after some time they closed down due to mco now they opened. food is fine. i ordered salmon skin the portion seems a bit lesser than other SK restoran. and the sv seems depressed.

I love sushi I love sashimi the staff very kindGood service I miss to go eat in here thanks chef n all staff for the service ,food n drink everything is so wonderful , delicious

Quite bad and unhygienic

Situated inside Johor Bahru City Square shopping mall. Air conditioned. Clean and comfortable. Waiters and waitresses are friendly and nice. Price is reasonable and the food is nice. Worth a try.

The food is good. The staffs are friendly and welcoming.

after a number of years we were excited to be returning to what had been one of our favourite haunts. we used to eat here on a weekly basis.What a huge disappointment!Initial greeting was friendly enough, but thats all that was good. Staff was inattentive.sushi was not fresh. Our prawn tempura came out cold.....so we sent it back. I reckon they just whacked it into the microwave because when it came back it was dry and chewy.My suki yaki was only like warm, but I didnt dare to complain in case it came back compromised. On top of this, the beef was tough and chewy.A very definite "never again"....please steer well clear of this place, there are lots of other sushi joints that will be heaps better.

Less people and not crowded at all. Dear sushi king HQ, please help to monitor this outlet. Poor service, poor quality. Long waiting time. We came here at 820pm, the belt is almost empty and instead of making more sushi, your staff already started to pack and cleaning. Like seriously?

Refill green tea 20min no come and call the waiter no one response suck service

Ordered food but never arrived, they told that if never arrived means dont have stock yet did not even notify us. We waited for so long and only informed us when we asked about it before we leave. Awful service.

Great good. Must try the spicy foods.

We were turned away (as paying customers, mind youTWICE. They have made up opening hours. We came ONE HOUR after opening time (10am;which their own sign outside their door stated as such), but they said they were not yet open. we came a second time , half an hour later and they said their sushi isn’t yet cooked, and to come 2 hours after their supposed “opening”.Very Unprofessional. Did not even have a sign put up on the door if their reasons for opening late was legitimate.I ate here before in the past and the food is very subpar. sushi isn’t fresh.to summise, this shop isn’t worth it. they don’t even care people even want to eat there. they don’t deserve that shop space, and it’s a wonder they’re not yet bankrupt.

Good Japanese foods in reasonable price. Definitely worth going.

Not worth it …expensive but small portion food. And the food taste bad,even the rice. Fish are not really fresh, and no wasabi because not enough. The only thing taste good is the mayonnaise.

sushi that i take away super delicious now i know why the restaurant always crowded

Horrible! Ten don and grilled salmon set were all cold hard and soggy. Like they were prepared hours ago. So then I also cannot understand why it took so long to get to the table.

Pressed the bell to call for the waiters over 6 times. Nothing. Physically called waiter over and asked for sauce dish because our table did not have any. No sauce dish. By the time we had our sauce dish, at least 15 minutes had gone by. Almost walked out of this place because of how impossible it was to get any of the staff for assistance. 10/10 will never eat here again. Food was average and price was about the same as Singapore. No redeeming factor for me.

Served me fried salmon skin. Was cold, asked the staff why it was cold. Staff looked me in the eye and said cos it has been left in the open whole day. LEL! I love honesty.

Sushi and ramen taste so-so, not the best place for Japanese food

Lousy! Hygiene levels are so bad, they never wash the dishes. Plates come to you oily. Even a cockroach was spotted running across the floor. The only good thing about this restaurant is its price. But since you are paying peanuts, you get monkeys. Oh well.Tl;dr there are better restaurants in malaysia if you have the money. Dont be a beggar.

1. There is a reasonable number of people working there. However it takes ages for someone to attend to customers. Why do you even need 2 people at the counter???2. Rang bell 3 times to notify them an item has not been served. Item did not come at all.3. On a scale of 10, food is at best a 4/10. Dont ever eat their ramen; salt levels were off the charts.4. This experience + the insane waiting time at the checkpoints (if you come from SG= tilted.

Food is good but service is bad. It took 10mins before we were attend to and the restaurant wasnt full. And waited another 15mins after service bell was pressed for bill. And staff were seen idling at the kitchen entrance