Sugar Factory in Miami Beach

Good was average. Service was terrible. Low lighting over not something I would do again

The experience was awesome and vibe was lit. Its a spot to say you went to due to the celebrity status that it has gained. Food and drinks was mediocre. They take out a lump sum of gratuity and other things no matter what. Its called a "mandatory service charge" and its 20 percent. If you dont have the money to really eat out, this is not the place to try and budget at.

The sugar factory is a place thats on South Beach main strip which is very different from the other other dining Businesses. Its beautifully decored bright delicious candy lively pictures of all the famous people whove been there to eat. World famous homemade Specialized drinks with and without alcohol. Plenty of different things to choose from to satisfy your taste. The price was amazingly reasonable for such a lovely little spot that a lot of famous people visit. The food was fresh the drinks were delicious the price was on point the manager was amazing. Despite the drinks are a little pricey because theyre kind of fancy and throw smoke out and are over the top. Still was an awesome place to visit. We did get a free drink on the house from the manager. Which was really nice he went out of his way to make us feel comfortable on 1st visit for my daughters birthday. Highly recommend you wont be disappointed

Over Priced to the max but food was good.My bill was like $200 for me and my lil sis which included tax and mandatory services fee/charges. The drinks were $45+ each but majority of it is Ice. They were okay.It wasnt a bad time but ....once was enough for us.

First time visiting A Sugar Factory. And I regret this location was the one to try out first. Nice when you first walk in, sitting was nice, waiter was great, but the food was so disappointing. Very dry and tasted old. It was a party of 8 and trust me, we all ordered something different and everyone had negative reviews. We had dinner at 7, food was delivered cold and tasted like it sat under a heat lamp. The drinks were too sweet and just over priced. Not worth the price! Cool but not worth it for a second one.The upstairs was very average, the bathrooms had no real character feel to it. I know it’s a restroom but paying those prices, and the beautiful “Wow” factors we see all over social media…it did not meet the standard. I suggest trying another location out for the first time. Personally I wouldn’t go back and visit. Maybe not ever to any locations. I wanted to love it.

drinks are a full fake, i had to do a reclamation just from beginning. the waitress was super nice so not her fault at all. is a management problem.

I would like to say i made a reservation from 2 weeks in advance the reservation did not pop up and they ignored us for 45 minutes until i spoke to the manager on Sunday at 6:30 pm i will say he is wonderful and very professional unlike the front staff blond gentleman with muscles. now the food very good yet the shakes came after we finished dinner the service very slow and i was thirsty no water for 30 minutes. now my daughters want to go back with another shot at it. I expect we are treated better and the service is better the second time around. DO NOT SIT OUTSIDE they will forget about you.

Beautiful decor, excellent service and amazing food but the most amazing thing about this place is their signature drinks, milkshakes & colored burgers!!! Online reservation is recommended if not required as this place gets crowded! Highly recommended!

The wait staffs service was below satisfactory but the drinks are Amazing! Im frugal so its expensive for me and worth the ocean/parkside view.I sat outside in the covered area but inside was a different atmosphere, sort of a house party vibe. Cool air, good music, dimmed lights and hot beach goers.

WOW! I loved the place! I ordered a platter of rainbow burgers and I shared them with my family and we were really full. I love the creativity of this place! I do not know why it has an average of 3.8 stars, It should have more. The price was not bad considering that we also ordered a heavy milkshake called a Cookie Monster Milkshake". It was amazing! (picture below).So, in sum... Great place!

Expensive, but definitely an experience! We all enjoyed ourselves. Staff was friendly and on top of their game. Food was quick.

I took my family Sunday morning, we had and omelet with hash browns, milkshake, and hit cocoa. The ambience of the restaurant is awesome, the waitress was awesome and the food was done right.Just wish it was a little less expensive.

Joanna N was my server. She was super nice and very helpfulI definitely will returnI will say this is a place to bring friends share drinks

I had the strawberry lemonade drink created by snoop dogg! It was so good!! My cousin and I shared it was so huge. The Cajun chicken pasta was delicious and I added grilled shrimp to it. I’m getting this pasta again when I return!! Thanks for such a great time and great service!

Very fast service. Outstanding food. It was a hot day and the waitstaff kept our waters constantly full. My husband and I shared the MacnCheese Burger and Snickers shake. Both were insanely good. We enjoyed sitting outside and all of the fun people watching to be had.

This is an amazing place; beautiful decor, clean indoor seating, great food, and the best part of this place is the drinks. Ashley is the best; she comes highly recommended.

I dont get why the reviews are so bad. Its a fun and nice place. The food is good, I usually take the mini burgers and the Caesar salad and I have nothing bad to say about it. The cocktails and desserts are very nicely presented and very good too. Also, its not super pricy compared to other place on south beach. The staff is super nice, they always have a smile and they def dont rush you.

Soooo, we made reservations to celebrate my daughter turning 17. The restaurant looked nice but to actually get to the restaurant was a challenge because they dont have valet and the streets are blocked off. My hubby had to drop us off a couple blocks away and try to find parking.When we checked in, they took us to a nice area but it was FREEZING! So we asked to eat outdoors so we didnt have to shiver the whole night.The food was not the hype its been made out to be. Everything was pricey and not flavorful, it was average at best except the desert. The strawberry cheesecake sundae was really good! The server was really nice though and they did sing Happy Birthday with sprinkler candles which was nice.The decor was pretty but unfortunately we had wafts of urine towards the end of our meal which was a turn off. We made the best of it but We wont be back.

We’ll decorated interior and you can tell it’s been visited by many celebrities in the past. I really enjoyed the Mac burger and fries. Super delicious Mac n cheese and the burger was cooked perfectly.

Most amazing experience!! I got a pink drink in the fish bowl and it was delicuous. Then I had the salmon and aspargus and it was literally to die for. Melt in your mouth...The carmel macchito martini was the best! 10/10. Definitely a must see stop while in Miami.

I dragged my family here because I want to try their drinks. The food was good, I loved my waiter Nathan. He took my order right but someone in the kitchen wasnt paying attention. He was about to take my food back but I stopped him because I didnt want to hold up everyone when it was time to go. He waited while I tasted the food and still offer to take it back. It worked out because I ended up liking the sauce that I originally didnt want on my food. So all is well that ends well. The food was amazing everyone liked what they got. And the Drinks where very very good and every bit worth or the price. I would come back again and would recommend this place to anyone visiting the area. If you are look for good food and drinks and dont mind paying for it this is the place.

First time ever to an establishment like this one and have to admit enjoyed every bit of it!!! Will definitely be visiting their many more locations in TX as I was pleased. I had the meatballs, wife had the Philly steak sandwich and a tropical fruit drink. Everything was amazing!!! Highly recommend this place for their drinks! Family of 7 approve!!!!

I came here with a group of 10 durning the Thanksgiving weekend and the host/servers were extremely accommodating! We were able to get seating within seconds of arriving. The drinks are amazing the food we great! I would definitely recommend this spot for anyone who is thinking about stopping by with some friends and family.Check out the review on YT: Browns R Us

Really not worth it. The pricing is crazy for the quality. The milkshake tasted like frothy milk with 2 pounds of food stuck to the cup. Theyd be good if you plan on eating all the decorations. Service was incredibly slow.

My server wasnt very attentive. He never really came around... I had to ask the greeter several times to grab him or grab something for me. He didnt even bring my shake out with everyone elses drinks. I had to tell my server that he never brought my shake. Other than that my scores shake was really good. I will definitely go back, preferably get a different server and try other items on their menu.

Had a wonderful time at Sugar Factory today. The food was good, & the drinks were fun & tasty. What really made the visit was the service from our waiter, Charles. He provided A1 service & was very attentive. After having a horrible experience last night at an upscale steak restaurant, it was refreshing to have someone to take a correct order, provide explanations where needed, and split the checks. Charles even took time to take our group picture. Ill be sure to ask for Charles when Im back in Miami.

Food and drinks was great. Waiter wasnt the friendliest but had a good time. The drinks was large enough for my husband and I to share

Finally I visit a Sugar Factory! Celebrating my wedding anniversary! Love the area, first time in Miami also. Great place and customer service. The drink was awesome.

The drinks were trash. Not worth the price AT ALL. The food also wasnt all that. My friend got the pasta I ordered the meatballs and fries (the didnt have what I wanted available). We just didnt enjoy it.

Come for dessert only. Food isn’t great. Service sucks. There’s not anywhere near enough alcohol in the drinks to make them worth the price. However, the desserts are fantastic and 100% worth the time and cost.

When I visited Miami there were so many places I wanted to go and the Sugar Factory was one. The food was good. The highlight was the dessert.The chicken and waffles were good too. And yes gratuity is 20% but its a vacation spot so its expected 😉

The drinks are good and festive $45 for the big drinks. We did order salmon over garlic mashed potatoes and asparagus. The salmon wasnt cooked all the way through to the middle because that part was bigger. I will say everything had flavor which was a surprise to me because nowhere on south beach has good food or with flavor. I will go back to this place and recommend it if you havent been there before.

I got the classic watermelon pina colada, this was absolutely the best drink I’ve ever had. Not only because of the flavor but because it was designed by Bruno Mars and it was a large amount (that’s what I like)

A busy restaurant in the South Beach area.This place has lots of hype and buzz.We came here with some friends.Service was ok.The majority of the food is just ok.App platter was frozen from a box.The shrimp was also over fried and frozen from a boxBurgers were good.Salads were ok. Chicken was poor.Pasta was good.The milkshakes were incredible.And the rest of the sweets were out of the park.Lesson here. Only come for dessert only. The also moved a block down the street.

Didn’t understand why there was a 30 minute waiting time when so many tables were available inside at 5:30pm. The prices were reasonable but what I wanted couldn’t have been broiled. The fried seafood plater was a little over cooked. I thought my shrimp were going to b larger but they were popcorn. The guys enjoyed their amazing burgers and sugar daddy desserts. Service was great!

10 stars for our server Charles! Let me start of by saying my wife and I had an exceptional experience at Sugar Factory and that was all due to your server Charles. That dude definitely set the bar high for servers, we NEVER had to ask for anything and I mean anything. He constantly checked on us asking if we needed anything, was the food ok, are we good, etc. He should be the lead server and should be in charge of training ALL servers new or old to the company. He is the true definition of an EXCELLENT server and should be recognized by management immediately!Now onto the food and drinks. We both ordered a drink, my wife got the Big Cloud and I got the Henny moon, both drinks were delicious. Prices looked to have gone up because the drinks were $45 a piece and I know that can be a deal breaker to some and I honestly don’t believe these drinks are worth no where near $45 for the amount of alcohol that’s in them. You are basically paying for the hype/experience. Overall the food was pretty good, but pricey for the “basics”. Sugar Factory isn’t a place you go to on a regular basis, it’s a place to visit once in awhile!

This place is a total vibe! I recommend making reservations in advance. This place is very busy. We arrived a little early and was surprised to get a table earlier. I loved the whole experience. Our server Carlos was really personable and attentive. The drink menu is massive. It really is an experience watching the drink be poured. Nice touch with the gummies in the drink. So many great choices. The food was delicious and you get a nice portion size. The restaurant lends great spaces to capture selfies in the front waiting area. I loved the music. You must give this place a try.

Good vibes! Service was okay, they weren’t that packed but service was a little slow. I’ve been here before and to the Vegas location and for some reason the drinks here started to freeze on the ice like a slush so I wasn’t able to enjoy it like I had liked. Our pics turned out great especially by the pretty glow sign on the wall..

We went for my daughters 11 birthday while in Miami. She had a great time. The drinks are cool but pricey.The food was good , we had the veggie burger, the cheesy burger and fries. It was worth it for the endless smiles from my little one.

Ice Ceam and the shakes/desserts are definitely 5/5. A little bit of looking good vs tasting good, but they are all good regardless. The food isnt their draw but good regardless. The atmosphere is good, feels like a Miami club. I want to give it a 5/5 but our waiter was stretched thin covering other tables. He did as well as he could but thats more on the management to get more waiters to help the understaffing. Id go again regardless

We visited the Sugar Factory (Miami Beachon 11/4, and were very well pleased. Since they have all of Ocean Drive blocked off to traffic, all the restaurants have tables under tents in the streets, beautiful and nicely lit at night.We went early before the dinner rush, coming across the street from the beach to dine. No wait and quick service. If you have never experienced Sugar Factory, it’s pricey (sliders $25, soda $7 per drink), signature big bowl drinks start at about $45 ($5 less without alcohol). But hey, your in Miami Beach eating on Ocean Drive watching the sun set.The only reason why I took a star off, is because when they brought our food, one of the buns (multi-colored slidersfell on the ground and the waiter contemplated putting it back on the plate until he saw our faces..you not about to do that. He brought another bun out.Gratuity (20%is automatically included as well as a Miami Beach Resort Tax (2%).

Our waitress was awesome she made the experience. We sat outside after about an hour + wait. And honestly it wasn’t worth it. Everything looked better than it tasted. Only thing was good was my fries and the spinach dip and it ended up being a hair on the plate..... It was Easter weekend, mid Spring Break which is probably why they were out of soo much. It was my first time and it was just ok.....

We came for the chicken and waffles and they were out of both at 10:15am. That was very disappointing. Service was great and there were many places to take cool pictures. It was not crowded in all the servers wore masks. We were socially distanced and able to sit outdoors but in an area where we werent in direct sunlight. The beans, rice and plantains were amazing and the pancakes were pretty good as well. We all enjoyed our food even though we were unable to order what we came for.

Love this place! I had dinner here for Birthday while visiting Miami. Made a reservation and was promptly seated when we arrived. The food and drink was delicious! I had the shrimp alfredo and my husband had shrimp & chicken alfredo. Tried the Strawberry Lemonade Goblet, yum is all I can say! The restaurant had a very cool vibe to it.

Loved the vibe and how they decorated the restaurant, and engaged celebrities.We had a huge drink, and it is something this place is known for, and when it’s get to surprise they will do the good one for you with a fire candle 😂.

A cool experience to have dry ice in your drink! Definitely is for the experience, at $49 a drink I would like more alcohol for sure in mine! BUT, again its for the experience your paying for! Food is pretty good too! Definitely something to do on Ocean Drive!

It was one of those restaurant which was on my wish list and I was not disappointed. It was a wonderful experience. Ambiance was refreshing. The staff is extremely polite, forthcoming and efficient. The food was excellent and fresh, the drinks were refreshing. Would love to visit again.

The presentation was beautiful but not that great for taste. They had NOTHING with a Waffle, but had pancakes which tast like flour with dye. Husband liked the hash browns and eggs. Ill try another one because it wasnt a good day

The food was delicious and the service was great as well. Our waiter was Charles and he went above and beyond to make sure we were satisfied. The drink was AMAZING as well. I cant wait to visit this establishment again.

On vacation with the family. Of course the kids are like daddy its the Sugar Factory! This place was really cool. Strawberry Lemonade Smash to start it off. They pour it at the table for you over some dry ice at the bottom of a fish bowl so it bubbles and has a real cool fog like effect that pours over. Supposedly the drink we had was Snoops creation. Then on to the double stack pancakes. You better be hungry. 8 of them with some good fixings. Kids had some absolutely amazing looking milk shakes. The decor is really neat. Our service was top notch. Fun times here.