Sonic Drive-In in Texas City

Food was very good but...when I was there 3 employees were on break?? and were sitting at tables outside. We pressed red button to order, but no one took our order. After 10, yes,TEN, minutes we got into the drive Tru line and waited an additional 12 minutes. Looked like 1 or 2 people were left inside to prepare the orders. I understand employee shortages and breaks are required, but maby they need to schedule breaks better.

Waited 10 minutes in the drive thru, Order the #4 and got a regular burger, and asked for a blue berry sushi and all I got was a cup full of ice and blue syrup. Totally disappointed

We sat in stall 4 for 10 minutes with no response. Went through drive thru and girl working was very nice and seemed to be working alone.

Looks like they just threw my Burgers together with mayonnaise and pickles maybe one pickle the Frito pie was nasty I didnt get any Fritos in mine and it looks like they just threw them together I will never eat there again

Ordered through the app a large Dr. Pepper with real cherry, large sweet tea and large root beer. Finally got to the window after about 15-20 mins and was given 2 large drinks and told the root beer wasnt working and wasnt sure how long it would take to fix it. Was asked to please pull up and they would bring it out when it was ready, did not ask if we would like to change drinks. It was corrected as well as the Dr. Pepper that was not Dr. Pepper with cherry. Found out after we left that the sweet tea was not sweet tea, not sure what it was maybe Pepsi or something but not sweet tea. We may have been given the wrong order.

Dont go to sonic texas city!!! They cant get the order right their girls are outside when they should be doing their job!! Never again 🤦‍♀️ bless their lil hearts

Fast, courteous service and $1.00 cheese coneys hit the spot! 😋😋😋😋

I have grown up with sonic chili cheese coney, but this is my absolutely worst experience with it. First I noticed that they used a slice of cheese, I was like I can live with that, its how I do coney islands at home. But I cant live with, it was soggy on the bottom, like they didnt let the dog dry before putting it in the bun. Immediately threw it out, never going to this sonic again

Generally I like The food at sonic… today I ordered a foot-long cheese Coney… after arriving at home… unpackaged and was anticipating a good lunch.. The bun to my foot long was so soggy and wet… I salvaged what I could of the wiener and chili and got rid of the bun!!!!.. so so disappointed today!!!

45min wait for 3 drinks and 3 pretzels. Asked for extra ice, and literally got a watered down melted ice disaster, my pretzels were also cold . I saw cars take off with out their order while I waited 30min for a cup of ice for my watered down beverage, And told I could not get a refund. This location is absolutely garbage

Worst ever!! My order was so wrong!, I said no mustard so extra mustard was added, I ordered no cheese on another so of course it had cheese!! The screen said was order was on its way.... 8 mins later .... cold tots, melted shake .... she brought my order... then took another 5 mins to bring my card (screen wouldnt work to use my card). Needless to say I will NOT be back!!! 🤬

We sat out front and hit the button to place our order. Waited 5-7 minutes and no response. A waitress came out to deliver another order so we asked her if the button was working. She said, “the drive through takes the next order first” and walks away.We waited another 5-7 minutes and still no response so we left

So let me just say this the manager the black chick with the Afro had a whole attitude tonight!!!! I stated that I think the churro shake is 1.48 and not 3.99 oh she didn’t even want to come to the window just to talk to me then went outside to tell her coworkers what I was saying then had the gm there and he said oh she is upset cause she has been here all day! Man what??? So that makes it right! I won’t go back to the location poor customer service

The service was horrible, order was wrong and this is the sixth time this has happened. I enunciate every time I order and repeat it, but still.

The owner of this location might want to make some surprise visits. Today was the worst experience Ive ever had at a Sonic. Outside speaker wasnt working correctly or the girl inside didnt know what she was doing. Politely brought it to her attention and she wanted to argue with me. Probably because Im white. The young boy at the window looked like he was high and looked like he was miserable. Is that the way you want your customers treated ? Back to Burger King Ill go. Their employees act like they enjoy their jobs.

Stalls are always blocked off for use, car hops are very rushed and rude, workers always outside smoking even though the drive thru is backed up, screens don’t work when the stalls ARE open. I prefer to drive to another sonic than visit this one that is close to me

Delicious yummy. Love the ease of ordering with the app. Also love the discounts. The workers gave my pups some whip cream. A+++

It was a one star only because there was nothing less they came so we left that staff sucks

Awful. Stay away.. rude and disrespectful.. decided not to deliver my food and I had to call to get a refund.. stay away

We ordered on the app, took 20 mins to get our 2 mini milkshakes and 2 blasts. Watched the guy walk around with our order for 5 mins before going inside. Someone else brought it out 5 mins later it was melted and they forgot our straws and spoons. We would have complained but we were already so annoyed we just left. 2 stars because the order was at least correct and the girl apologized for the wait.

Went July 4th, I and about ten other cars left because of no service. Today, waited about twenty minutes to get just one drink. Did not receive a receipt which to me implied they pocketed the money. What happened? I USED to enjoy the food and the service. NOT ANYMORE.

Ice cream machine is always down. Have to drive to neighboring town to get ice cream from Sonic

The only problem was that the credit card machine at the drive up was not working

Only drive thru open. Gave me the wrong order and it took forever! Whats up Tx City Sonic??

We went several times to get shakes, and there was a different story each time. First time we get there, they said the machine wasnt working. Second time, we called to make sure the machine was working and to confirm they closed at 11pm. We get there at 10:45, and they said they shut down the machine at 10:30pm, 30 minutes before closing! And with very rude employees, at that.....

Sonic makes a incredible grilled cheese with a cheese burger inside. I loved it. Excellent shaves and more.

Sonic is always a great place for a quick bite. The service is always good and the food just awesome. Rewards are one of my favorite features. Those keep me coming back again and again.

The Sonic in Texas City is soooooo ungodly slow for the last month or so. If they dont have adequate staffing they need to either close or only do drinks until the staffing issue can be resolved. I literally waited for a mobile order of 2 drinks (prepaid obviouslyfor 30 minutes.

When they are open its good. Many times the order boxes are all blocked off and only the drive thru is open.

Sonic is good place to eat at. They are fast and friendly.

Pushed red button to order, i sat there 10 minutes i pushed the red button several times, someone answered finaly after 15 minutes, i placed my order, and no response, i pushed the red button two more times and waited 10 more minutes, i got out of my truck walked over to the next stall, pushed the red button stood there at least 3 minutes. And the entercom went off at my truck. Finally someone took my order again. I paid with my credit card, and a minute or two went by and here comes my order. It was out really fast, so i assume it was the first order i made. I had to ask for napkins. The country fried steak i ordered was like leather, i pushed the red button, and no response, 10 min went by, i pushed the red button 2 more times, Alexandra, delivered food two the stalls away from me, so i got her attention and told her about the sandwich, i as for it to be remaid. I also ask her what is wrong with the speaker, she said it had been like that sense she came in. That stall should have been closed off. Plus the double meat burger i ordered meat chease and easy mayo only, came out single patty and had ketchup on it. I ordered a rt 44 cherry vanilla dr pepper, i taste no vanilla, i got no cherry, and hardlyany ice at all. I do feel Alexander did her best to make my order correct, she fixed the country fried steak, and apologized for any inconvenience. We need more people like her. Ty Alexander for your professional customes service.

Service was fast and friendly but come on now. Do better.

None of the staff are aware of coupons nor how to allow their use. Now if you use the app you can get all kinds of discounts but dont try to use paper coupons...you wont be able to. Other than the ongoing coupon battle everything is great. Well if you choose to order online and use the coupons lol

I waited in line in the Drive-Thru for 20 minutes before I got my food oh, they are always short-staffed, and for some reason they always have all of the drive-up ordering things blocked off because there is no one there to work outside

Ive been to this particular sonic three times since moving here. The first time was great! The second time I tired the new little chicken sandwich meal. I really enjoyed it. Now what puts my experience level lower than normal was the last visit. Maybe its just me and Im being harsh. But I pulled in read menu decided on the little chicken sandwich meal once again. Push the button. Sat and waited and waited and waited some more. Mine u there are are no signs to just use the drive thru and there are cars parked next to me. While waiting and never being spoken to I watched as the drive thru kept going. Being patient as I am the board said they will be getting to me shortly. After pushing button again. And pushing the button next to me never got anyone. So I eventually just left.

Great drinks. The food is ok. My kids love it!

When you order from doordash its they fault that the order was wrong an they even told me that they cant do anything after ther make the food not doordash

Damn fast for a Sonic... just not a fan of how often the second patty on the double meat tends to be invisible. Other than that damn good folks and great service

The order taker around 5pm January 3rd 2022 made me repeat myself more than 5 times so I drove off angrily. Please fix their speaker or get someone who can take my order faster. This is the first time I drove off and gave up.

Service was very quick. All of our food was fresh and hot. Drive thru window young lady was extremely friendly and courteous. Overall... great experience.

last few times we tried going here they had all the spots blocked of and the line for the drive through made us decide to go somewhere else.... not sure if its short staffed or what, being so close to our home it WAS a nice place to stop in for drinks

The Sonic at the Texas City location is trash , I had mold on my bread, and when I went to go to the manager to figure out what they were going to do to fix my order due to the mold, I waited outside for 25 minutes to get a replacement and they messed up that order too so I had to go back for a second time for them to fix it. I was not taken care of at all.

Clean and friendly. Always busy in the morning. The staff handle the work load quite well. I prefer this sonic to the rest in the area.

The service that I received at this establishment was very unacceptable. The honey BBQ popcorn chicken that I ordered had very little to no sauce on them and the fries were cold. I was very displeased, I did ask for a refund for my order and the M.O.D on duty was kind of to assist me with that matter at hand. As for me, I will not be returning back to this establishment due to the lack of poor quality with the food. 😤😠

This particular time we ordered my husband ordered a double meat but was given a single, asked for fries but was given tots. And to top it off ordered cheese sticks to get to the window and they are out of marinara (something that should’ve been stated during ordering). When my husband got home my chicken tender dinner was nasty I could only eat one and a half out of the five I ordered. My husband said the tots were undone also it was a waste of money. Not sure if it was this particular crew but I’ve had this sonic before and never had this experience but I know my family and I will not be returning.

Im a disabled veteran. I pulled into Sonic and all of the stalls were full except for the handicap stall which was illegally blocked off! Sonic does not afford disabled persons the same rights and respect as others not required special permits? So, after i called Sonic to resolve the situation they offered me two free drink coupons for violating my civil rights!

Went to get Sonic Blasts but the machine was broken. We got shakes instead. Well those shakes were so watered down. Warm as well. We always go to this sonic but with this experience, we will be going to another location.

I pulled up sat outside waited for someone to answer me. Some kid that worked there came out with a bag of ice or so parked right next to me didnt acknowledge that i was sitting there finally after 10 min or so a girl comes out to let me know that they were closed and had been closed for 15 min or so now i understand under the circumstances however all i wanted was a bag of ice. I was willing to give her $5. Since that kid was bring ice to his car i didnt see a problem.

Fast and accurate order of Xlarge Xtreme tater tots and a brownie batter shake FTW at 10:22pm...I was upset they everyone working there were wearing their masks improperly with their noses uncovered.... I dont have Corona though so I suppose it worked out 😒

How difficult is it to get an order right??? My food was ice cold and not properly made... they were too busy talking to each other to get my order correct. Also they only filled our fries half way....