Sonic Drive-In in Los Alamos

These 4 stars belong to Ying and Ying alone. Shes wonderful. Please treat like the queen she is.

Ordered three cheeseburgers. They charged me for bacon cheeseburgers. When I got home and finally looked in the bag they had only given me one of the three. I will never go back there.

We attempted to buy ice cream at this location. Half the stations were taped off and closed. I had to wait for a station to open up. When one finally opened up another customer cut me off and pulled in front of me. After waiting another 5 minutes with the red light blinking, I drove off. I have no intention of going back.

Food was good but had to wait for a parking stop because they only have one side open they might be short staff but my order was out really fast.

The worst service ever. Two days in a row I pulled in the Stahl just to get a drink. Both times my wait time was 25 minutes. 15 minutes to take the order and 10 minutes to get the order to me. The staff is so rude. You need more help and better staff.

Service is great for this small town, I loved using the app, but they are often out if ice cream. Everything was great this time though!

After moving station twice and watching 3 other cars leave without getting food. It hasnt changed. Short staff and poor management half the stalls/station out of commission. We got our order 15 minutes after we ordered our food. Problem was the wait before was terminally long!

Waited over 20 min to never be served. Car that pulled after I did was talked to within 10 min and my button light stopped flashing. Owner needs to pay their workers more to bring in staff rather than stay under staffed. Saw 1 other car pull up when I did and leave with out ordering as well.

place is great, carhops/employees are great.it’s just the customers that made me give 3 stars because of how they treat employees when they hand them their food, call in to make a complaint and feeling overwhelmed, should seriously set up a complaint system on customers they interact with.

This place used to be a staple for me. Recently the service has slowed to a crawl. Theyve had their shake machine down for months now although they still advertise their shakes on the menu.

The general manager is great and is very customer service oriented.

The attendant needs to not have an attitude when we ordered. If a person asks for a condiment just give it to them, no sarcasm needed.

Only place in Los Alamos to get a shake.. mcds is always broke..

Always packed, they block half the straps and turn off the mobile app if they have more than 5 orders. I understand they are understaffed but they need to find solutions

Its a sonic. Its done well and the food is consistant.

Every time I went the service was terrible…. wrong or cold sandwich…. an absurd delay.... they need someone competent to manage.

I asked what is the difference between All American hotdog and premium hotdog and the person said "I dont know". Pretty much sums it up. Breakfast crew seems to be better though

Cant complain, what you see is what they have.Order and keep going. Easy, tasty, love it.

Very busy in Los Alamos. Best Atomic Burger on the mesa ;-)

I waited well over 40 minutes for 2 medium cokes and 2 corn dogs, there was only one young man that was taken orders out but while I was sitting there I saw an additional 3 girls get there with no help to him! An order that should have taken 15 to 20 mins tops took way to long.

Just terrible evey time I go... I know its hard to find employment. If youre going to show up just put in a little effort

The food was as expected. However, it was towards the end of the lunch hour, about 1:30.Service was Super Slow. Only Ordered two drinks, one shake, mozzarella sticks and I specifically requested marinara sauce when ordering. It took 20 minutes to get the food and they failed to bring the marinara even though I asked when placing order. The gal who brought the food was very nice and did apologize for the wait.Maybe it was just a rough day for them? Im not sure.

Went here for valentines day. It took weeks to get the reservation but my partner and I loved it. The head chef was amazing and made things just how we asked. Cant believe there is a place so nice in Los Alamos. The private seating is a plus and it gives you this "secret alcove" feeling even though youre still near civilization. I dont think well be able to get another table any time soon nor could we afford it. But that dinner was so amazing I think well be satisfied for a while.

For the price, the cherry limeades are worth it. Easier than how long it takes me to make simple syrup, and a fruit and citrus reduction to make my own at home. I always order the fruit limeades or lemonades with no ice so they dont get diluted.Nothing more to say other than, for the price, it is well worth the drinks. I would never recommend food from most fast food restaurants, including this one however, as its pricey and gross, but not as bad as McDonalds, but not better than the Santa Fe Wendies my family likes to eat at.Edit: Some Hamburgers my bf had lacked patties in them at all, tho the cherry limeades are still fine.

Horrible service, wrong food order, and it seems to have been this way for months/years. Don’t waste your time going to Los Alamos Sonic.

Stopped by early in the morning. Wasnt sure what to order for a friend. When the worker noticed I was indecisive she offered to make a suggestion; which turned out perfect.

I ordered off the app and the attendant ran out to tell me they were out of chili, so I asked if they could take refund me for the things I got with chili, he said yes showed me a receipt a few minutes later and ran back in. Brining my food with only one of my items and a full 20 dollars charged saying ok have a good day. Didn’t help in the slightest.

Stopped on the way home with my granddaughter from school for a snack. Food was good, came quickly and was reasonably priced. What else do you want from a drive in?

The worst burger ever . A cheeseburger without cheese- Dry as a bone- no sauce and I have no idea what they did to the bun. Fries cold. Alls they have to do is follow the directions it’s a chain .

I’ve been there twice. They forgot to give me my complete order. The second one took three tries to get it right. After 20 minutes of waiting we left without any food and went to McDonalds. Much faster and correct.

Over half of the stalls are broken, so its usually pretty crowded. The food was not hot, it was just kind of warm. The drinks are 95% ice. Not bad, I still go there But my expectations are low generally speaking

My wife and I each ordered a chicken club meal. We got our food home and discovered that both sandwiches were missing half of the ingredients and were grilled and not breaded. Additionally, the fries were cold and soggy. We head back to the store so we can get the meals that we ordered. We tell the store of the error and they take our food back and give us what we ordered. We even got slightly warmer soggy fries. We get home and about a third or so of the way through my sandwich, it feels a little too cold and chewy. That’s when I noticed that my replacement chicken sandwich was completely raw in the middle. Not undercooked, but raw. Pink, cool, and slimy. I promptly threw out the sandwich, finished my slightly warmer soggy fries, and called the store to tell them that they need to keep an eye on the kitchen considering that they just gave me raw chicken after giving me the wrong sandwich. I was told that they would tell the kitchen of this and I sincerely hope they did and that no more raw chicken is sold to customers. Looks like I will only be purchasing ice cream from this Sonic in the future since after all, there’s no such thing as undercooked ice cream.

My Sonic cheese burger had a manufactured taste - not very good. Fries were cold and rubbery as if they had been made hours before. Very disappointed as I always enjoyed Sonic when I was growing up. Will not be going back.

The servers are nice, and I like the food, though its a fairly standard burger and chicken sandwich menu. They feature lemonade, which I like. The drive-in thing is fun; we can bring our dogs.

I ordered (4Route 44 diet cherry limeades. I asked for easy ice, which I got... I asked for extra cherries, because they always forget to put cherries at all. They charged me for extra cherries but then did not add the syrup. These things taste like plain fountain soda. I am very upset, as it is hot out and I wanted refreshing beverages for me and my boys while we do outside chores. Thanks a lot, guy who got upset because I ordered and paid for extra cherries...

Fine as far as fast food goes, but constantly understaffed and slow. Too few employees means longer wait times and more mistakes. Once somehow got a corn dog instead of the burger I ordered. Expect to wait a long time if theres more than 4 cars there.

Keep coming back keep it local, however, each time I come here it gets worse. Food is just thrown together not neatly done. I order one thing and something else is delivered. Sorry I cant keep coming back. Sonic Los Alamos has lost my business.

Will never be eating here again, not like I love eating here anyways. This was our last resort because we wanted easy dinner, as we were working on an auto mobile all day and were exhausted. Im 26 weeks pregnant and got severe food poisoning Saturday night, all the way into Sunday evening. Ended up in the hospital because I lost all fluids in my body, and thought we lost our unborn daughter, (since she hadnt moved in over 12 hours, since I had been poisoned.Do not eat here!! Theres no management and kids are running the place, which doesnt work. I know yall need pay too, but you need structure from someone who knows food industries. Never again will I eat or buy drinks here again

Ordered with the app so my order would be correct but 2 of the 3 sandwiches were wrong. It then took 20 minutes to get the replacements. Was that meant to be punishment for wanting what I paid for?

I was a bit disappointed. All the food is great (see exception below). Im going to go there again. The order for the food was by cell phone. I ordered a Route 44 cherry limeade along with chicken tenders. I love those BUT, the cherry limeade was to have LIGHT on the amount of ice. The container was half of ice when I discovered I had finished the drink. I guess next time Ill bring my own drink.

I visited at lunch, so things were busy. I can understand one or even two little hiccups, but I ordered tots and got fries, asked for ketchup and had to wait ten minutes for it, asked for ranch and was told it was in the bag, got home to cold fries and no ranch, as well as burned food, and the carhop couldnt be bothered to wear her mask correctly. Just a bad visit, I hope, but not one Ill repeat for a while.

This is one of the worst Sonics Ive been to. Two times I went there for just a milkshake and both times they were out of ice cream. Other times Ive been there the fries and totts are always limp and not crunchy. The burgers are okay but kind of soggy and greasy. Frankly, the McDonalds down the street is better because it is consistent.

Ordered an number 2 was told they could only do a single and medium size combo. Ordered for my family and was asked is that all? Are you done? Food came, asked for condiments (ketchup mustard, ranchand a drink tray. All of which never came. Today was a new staff running out the food. The food runner was nice but clearly over worked and feeling the repercussions of being under staffed. Poor management makes for poor customer service and poor quality. Especially after waiting 40+ mintues to be treated rudely.

I just visited sonic in Los Alamos I’ve never been so disrespected in my entire life while ordering. She was so rude to me. While I was ordering I was also ordering so kept rushing me and telling me to hurry up and if I need more time with my order. She was being very disrespectful and I feel so assaulted

Bun is always smashed flat. Meat often lukewarm. Fries sometimes lukewarm. At least half the time they put cheese on it after I specifically ask for no cheese. Yet, they are snotty when I say no cheese..."It wont have cheese!" They fix it without a fuss, though. If the milkshakes werent pretty good, Id never go.

Store suppossedly opens at 6am. Three times since store re-opened last summer I have attempted to buy breakfast between 6:15 and 7am (today). First two times no one took my order and mine was only car. Today I walked over and was told by cook they were not open because he was the only one there.Please update your hours or do a better job of staffing.

Always prefer this Sonic location from the Espanola locations. The burgers always have good garnish, meats not burnt and dry, fries are always fresh, and they hardly mess up your orders. If they do which they did a couple is times, their always willing to fix it. Friendly voices when ordering and friendly car hoppers every time we come. Keep up the good work guys and maintain the good customer services!

Sonic is Sonic, right? I eat here probably way too often, so Ive had everything from fantastic service to the power went out in the middle of ordering. Its Los Alamos, which means that they have a tough time keeping staff as well as food in stock. Overall I think the people who work there are doing their best. The food is consistent, which means ok.. the tots are almost always hot and fresh, the ice cream is good... Slushes are slushy.. I almost always tip the overworked staff, and accept the fact that when 2 people are trying to serve 20 cars, it is going to take a minute. Like every Sonic, it always feels like it could be cleaner. I just tell myself that the patina of condensed cooking oil and spilled ice cream are part of the charm.

If you feel like waiting 13 minutes for a drink, come here. An order placed after ours with food got delivered before ours. Tables were dirty with trash on them. No mention of the tardiness of the order. They werent even that busy.

My son loves Sonic and thats the only reason we continue to come here. The employees are so friendly but every time we visit theres a mistake. Just one example is yesterday, there were no available corndogs for the kids meal. Weve lived here long enough to know that places run out of certain foods (subway is notorious for that). We ordered a burger. Thats fine. They completely forgot his toy. Thats the whole reason for going! And they didnt put anything on my burger. Didnt even ask.