Pronto Burgers & Cafe in Tauranga

Tried them the day they reopened last week, food good but just as before 20mins late and although we live within 3 miles barely warm when we got home, could be great just need to buy a watch😁

Ive been a fairly regular customer at Pronto Hailsham since it opened a couple of years ago and was impressed by the quality of their take-aways; recommending them highly.I hadnt ordered a burger from them for a few months and tried one tonight. What a drop in quality! I was disappointed to find that the burger patties were overdone and, in contrast, the french fries were soggy, white and undercooked. A noticeable drop in standard and presentation. Its a shame - I used to look forward to ordering them as an occasional treat.

The best first time here! The food was above and beyond what I was expecting, tasted amazing, massive portions and prompt hot/fresh delivery. The Burger box was from the future and meant it really felt like an at home restaurant experience, well worth price and looking forward to the next feast 😀

Terrible, 1 hour and 30 minutes late, food was cold garbage, then given an email to ask for a refund. An email that does not exist, no email on their website either. Disappointing.

Great burgers ordered a few times always on time and hot the puddings are delicious

Pronto definitely wasn’t the case with our order - an hour and a half late. The burgers were soggy, chips were like cardboard and staff unhelpful. £4 for 6 halloumi fries was also very over priced. Highly recommend to stay away

Well first time eating here. My breakfast wrap resembled road kill and i gave it to my rottweiler. My parteners breakfast sandwich was better. Coffees were frothy milk. Very very disapointing. Will down load pic of my wrap. What was all the burger relish doing in my wrap ffs.

i’ve visited pronto a handful of times and on every occasion i have been waiting well over 50 minutes for food…the food is NOT worth a wait of such time! sadly very very poor service!

When it started it was great and sadly its gone downhill. Always late, when it does arrive there are always items missing, even when you have paid extra for them, wet hash browns as not kept seperate. Today it was late by 30 mins, not great when you have a business to open, whats the point of booking a time slot. I wont be back for a while, hopefully they can sort out these issues.

My girlfriend and I had the homemade sausage patty, egg and hash brown muffin….hands down AMAZING! Would 100% go/order there again.

Had a takeaway meal from here yesterday and we asked for 3 kids burgers, chicken salad and teriyaki noodles, well although it said kids on the box they all had a spicy sauce and the teriyaki noodles were sweet chilli, and the skinny fries were ordinary sized chips! totally unedable the only thing I can say good about the food was it was hot!

Pot luck from here if your meal is good or not. You can get lucky and have a good meal or you can be unlucky and get a bad one. I have had overcooked and dry burgers, what tastes like a microwaved breakfast with No Toast even though its part of the breakfast, when I called them to advise this was missing the response was "it wasnt taken out of the freezer last night", the flat white ordered which was not by any imagination a flat white just at best a filter coffee but pretty sure it was instant.

Has really gone downhill. Very little choice for vegetarians - tried ordering via Deliveroo last night and not a single vegetarian choice. No wraps, no buddha bowls, not even burgers. Menu has become less creative with an over-reliance on burgers. Delivery is slow, and you always have to wait 10 minutes for kerbside pickup, even if you order ahead. Used to use weekly, but am sadly now not worth the effort.

Gave them a try, was quoted 30 mins delivery.After 2 hours and numerous phone calls to ask when it was coming, we had a call from the driver and they were the wrong side of town apparently. Gave up and had to cancel the order as even they said it would now be cold.Was then told they cant process a refund and it needs to go through the owner!? Who was away for a few days..... etc etc. What a mess.Still waiting for my refund.

Had our delivery an hour late last night from there own schedule 8.05 until 8.20, delivered 9.15p.m. Food was luke warm, overcooked dry chicken and beef burger, half the normal size portion of onion rings. One burger was also wrong, notes had not been adhered to. Called up and was told "Well I did my job and hi-lighted the notes so? My reply "Is that it then? Thats your answer? " Apparently it was, this is the third time now! No more. Quality and service was amazing at first, unfortunately no more 🥺

Slow to deliver, or just dont turn up at all. Last time I had to go down after it took over an hour, and when I got it home it was cold. Management dont reply to emails either.

I think this sad reality for a milkshake is appaling. Waited 1 hour and 20 minutes for 1 breakfast and after waiting all that time the breakfast was barely luke warm and milkshake melted making the food and shake taste horrible. I didnt expect to wait such a long time for delivery and the food be in this condition to be honest especially after paying £5 delivery fee.

Have had a couple of deliveries from Pronto. They have been tasty but they do take a long time. Tonight, after waiting over 2 hours for our food, they called to say it would be at least an extra hour which would be well after 10pm and too late for us to eat dinner. We requested a refund on this occasion which resulted in them hanging up on us. Very disappointing as we had enjoyed meals from them before but wont be going back again.

Foods amazing but unreliable with delivering to area. Tonight we went to order our dinner to then find they had turned out area off. Completely messed up a relaxing evening

Food was half hour late and no apology or contact telling us so.said it had left the restaurant 35 mins before it arrived..cold and chicken burger was not nice.threw most of it away.would like my £30 back.

First time trying Pronto and we were not disappointed.Food was tasty,hot and filling. Also presentation was on point. Not greasy or soggy...just fresh!Will definitely be ordering again some time in the future.Thank You.

Three breakfasts ordered and collected on Saturday 28 Aug. All three were incomplete, which isnt the first time from here. Management ask to be given the opportunity to put things right by giving them a phone call!!Have phoned twice since last Saturday and been promised a call back from management by very apologetic staff. Heard nothing and no more chances - will never use again, especially with other quality food available nearby.

29/06/21...Placed order at 18:30, was delivered at 20:50! Tried to call over 10 times, but no answer. Nachos were very dry, cold and chewy (inedible). The Biscoff Cheesecake was AWFUL (gutted about that as I love anything Biscoff!). When we first ordered from Pronto 2 months ago it was brilliant, but sadly it seems to have gone terribly downhill since then..With a previous order the chicken burger was incredibly soggy.. And with another order my buddah bowl wasnt delivered, but the chicken that goes with it was.. Had to wait for them to send another driver out with the buddah bowl, by the time it got here the chicken was cold..When we went through the drive though one day, we had to wait 20 minutes for 2 milkshakes!

Have ordered before and food has been lovely. This time food was cold, bun was soggy from mayonnaise and it took 1 hour and 45 minutes to arrive. Delivery driver was very nice and friendly, and apologised for the wait, but probably wont order from again.

Lovely jubbly. Was a great breakfast. Coffee was a little on the warm side but with the distance to drive that’s understandable. Would definitely recommend.

The milkshakes are my go to product! You get so much and for £4! The burgers are also top quality, amazing service and very reasonable pricing for the food available 😀

We waited almost 2 hours for chilliconcarne nachos, which hand no concarne, dirty fries (which were coldand peanut snacks for desert, however they had run out and decided to provide us with something completely different without even checking. When we called them to ask they say they have no way of speaking to us once an order is placed (even though we called and she advised the food was just leavingso why not tell us then? We then asked to speak with the manager to request a refund on the desert, at which point the lady on the phone refused to give her managers name or her name, and hung up the phone. Then kept declining our phone calls. Awful customer service. Would love to log a complaint but they refused to give a name of manager and refuse to answer their phone. Go somewhere else.

Ordered tonight at 7.22pm and only received our food at 9.50!! Such a shame as we order from here regularly. Always great food but disappointed tonight as the system said we would have got it at 8! When we called at 9.20 they said there was a traffic problem but then heard someone saying it was just leaving the kitchen now.

I always love the food here .... but our order yesterday was a disaster. Text message recieved that it would be delivered at 7pm. Tried calling them no answer. I had to go down the young lad didnt seem to know what was happening. The young lady delivering in car park said it was being cooked at that moment. We finally got our food at 7.45pm which I had to collect. The burger looked under cooked. Just a bit of advice if you cant manage the amount of orders you are receiving stop taking orders. Hopefully it will be better next time. You need someone to answer the phone or text people their orders will be longer

Absolutely loved this place when it opened. Food was so lovely and reasonable.There has been a massive drop in quality in recent weeks. We had a panini that was soaked in oil underneath, yet rock hard on top. Pretty much inedible. Over cooked chips, very greasy, which had previously been amazing. Over cooked fish in the fish wrap and my daughters kids meal. She couldnt eat it as it was too chewy for her.We wont be ordering here again sadly. Its such a shame because it started so well.

Absolutely gorgeous food. The chicken burger we ordered had three breaded chicken breasts, loads of cheese and extremely fresh salad. Normally you order a burger and the salad is an afterthought. The spinach was crisp, the tomato slice was huge and bright red and there was a lot of sliced red onion. The food was boiling when it arrived. Took about 15 minutes from when I ordered! Everything was packaged beautifully and it looks to be completely recyclable as well. Very, very impressed!

Worst breakfast Ive had in a very long time!!Delivery was 2 hours after being told up to an hour. The food was cold, one piece of bacon looked like it has been forgotten about while cooking as it was black and the other was barely cooked, the same for the sausages. Asked for extra sausage and egg but they werent there! My hash browns were soggy yet my partners were crispy.For how much it cost I was expecting a much better meal.

First time trying. AMAZING! Food was delivered nice and hot and plenty of it with big portions. Would highly recommend and will be returning 😃 thanks again.

First time I tried this place. AMAZING. Portions are big, I was beaten by the double chicken burger!! Delivery was on time stated. The desserts are something else 👍Will definitely be coming back for more.

Amazingly fresh food! The burgers are better than some top London restaurants l have visited! And they delivered swiftly! Great work, great chefs!!! Thank you from the Webster family.

Absolutely amazing food. Cant fault anything at all. The portion sizes were amazing, the food was delicious and the service was great. We enjoyed our food so much we had 2 in one week. Highly highly recommend.

Fantastic burgers, good flavours, rolls excellent, no crumbling, held burger right up to last bite!😁 perhaps a tad more salad, would be my only criticism. And chips !! Well what can I say, hot, crispy, tasty. 👍Packaging was the best wed ever seen, great boxes, top range serviettes, none of the cheap paper sort. No soggy bots!This was our 1st visit and wont be are last, cant recommend it enough. Staff, friendly, helpful and well presented. (They bring your food right up to your car!)Our only piece of advice, more signage, on both sides of the road, more advertising and green isnt strong enough for your brand, blends in with the roadside.But keep up the good work, and hope to see you soon!

Very disappointed this vist our order was 45 mins late. Arrived on time phoned to say I had arrived and was told it was on its way. 15 mins later 2 cars came in after me and got their orders. Rang to say have I been forgotten was told they would investigate. Pronto rang me back to say they were backlogged but order on its way. Order Finaly arrived and I asked what had happened told that my order given to wrong person was offered a free drink but declined as needed to get home. My burger was fine but my wifes chicken burger was black on the outside and very dry so went in the bin did not bother to complain just wont use again. Dissaponiting as first time we used Pronto was fantastic

Pronto once again ,Do not disappoint!Yummy!!!!! :)Ps those sauces are something else too

Amazing food and milkshakes! We ordered the Drive-thru burger and it was incredible!! Definitely recommend.We also ordered the biscoff shakes and these were to die for!!Fab service, super friendly staff and AMAZING food!! 10/10

We ordered delivery a few weeks back and both really enjoyed it. Lots of food for the money, lovely flavours, delivered hot and on time. We will be ordering again soon!

I just wanted to write a glowing review for Pronto.As a thin man in a fat mans body Im currently on the Keto diet and frequented this establishment again today for my meat infusion. I ordered a Keto friendly burger without the bun and cheekily requested an extra slice of bacon to compensate. I also completely forgot to request no salad and no sauce ! Well arriving to pick up my Dub Cheez I was pleasantly surprised with not 1 piece of bacon but 2 in what I can only describe as BACONZILLLA ! Not only that it arrived like I sleep in bed - completely naked and covered in cheese !Suffice to say these people are truly the burger barrons and I would strongly recommend you visit and get your burkakke fix !

FINALLY a decent takeaway in Hailsham. We love the healthy options and you can tell all of the ingredients are good quality which we really appreciate! All the packaging was eco friendly and the branding is great. The complimentary ketchup and mayonnaise was a nice surprise and also good quality. We will definitely be ordering from here again and recommending to everyone!

Just had out first takeaway from Pronto on the A22 and extremely happy to find incredible quality food, great service, everything fresh and really tasty. 4 extremely happy customers will be a regular for us and highly recommend to anyone!

FOOD PERFECTION!The food from here is absolutely wonderful. Tonight I had the chicken and bacon burger and it was the best I have ever had. The chicken was massive and so delicious. The skinny fries were also so tasty and the Belgian Chocolate milkshake.......well.....it was out of this world devine! My husband also recommends the apple and cinnamon tart. I would highly recommend you stop off or order delivery/collection from here as soon as possible! 😋

Great packaging, the food however is poor!We ordered a burger and a Buddha bowl and sides, the food was cold and pretty underwhelming considering the packaging looks so good! We weren’t even given one of our sides and the lettuce in the burger was pretty soggy. Save your money and avoid a disappointing meal would be my advice

We used Pronto for the first time a few days ago and we were very impressed. The food tasted amazing, the price wasnt bad, the service was great and I particularly loved that everything was made from materials that could be recycled. Hopefully they will expand the menu soon to add some other pub grub favourites. We will definitely use again!

I tried the new Pronto Drive-thru this evening along the A22. I had the Sweet Teriyaki Chicken Buddha Bowl. It was freshly cooked and the flavours were delicious. The staff were very helpful and friendly. What a wonderful idea to have a Drive-thru Bistro. I will definitely be back. I would certainly recommend this Drive-thru.

My wife and I had a meal from Pronto on the A22. It was a new concept of a drive through. Where you order your meal whilst in your car, or order in advance on line. The food choice was excellent, and when we received it in our car it was piping hot.We could not fault in any way. Presentation, choice of food, and how good the food tasted. This is a new experience in the uk of drive through, eating it there or taking it away.All the food is freshly cooked at time of ordering, and is par above other outlets. Well done, and we will be back.

Finish work today in bexhill and I thought I would try the new drive through pronto staff were very helpful and friendly ordered a bacon sausage chapatta will say it was really tasty and very nice was all cooked to order will definitely be using pronto again thanks again Darren pilcher .