Pride in Springfield

My boyfriend went in to buy cigarettes with my card. However, there was not enough money on the card so my boyfriend left the cigarettes and brought me my card, informing me there was only 8.12 on there. I looked and saw there was in fact a charge for this completely maxing out my funds. I went into the store and showed the cashier my phone, letting her know, hey there was a charge on my card without an actual purchase. The cashier immediately got defensive and had an attitude saying she didn’t take my money and I needed to stop accusing her… I showed her my phone where it clearly showed the charge. She continued to argue that she didn’t take my money and it didn’t go in her pocket. I explained to her that’s not what I’m saying at all, my card was charged for something I did not buy taking the remaining money from my account. The girl starts getting loud so I matched her tone, as there is NO reason for an employee to act this way. She was younger, thin with red hair. She calls someone claiming we are acting crazy and claimed she was telling us to call corporate, however she did not once say this to us. just kept saying she didn’t take the money on a charge that was clear as day, and even though it was not originally mentioned to us, it is unacceptable for me to have to wait for my funds to be returned due to a cashier error. however, even admitted on the phone to who she spoke with the charge was there, but fabricating her half of the story. Absolutely disgusting behavior for staff.

Tried to call the store 7 times in a row and no one picked up. Was attempting to find a missing wallet and wasted half an hour trying to get ahold of anyone there.

Good offers...friendly employees

Sempre o melhor preço!!!

I experienced horrible customer service today cashier was rude and double charged my card twice I just got off the phone with someone with customer service who was equally rude and gave me an attitude Like I was supposed to call and question about my money I would give casero stars if I could

Just bought water, the price was okay for basic water

Gas station. Easy off exit 5 and easy back on..

Great customer service, polite cashiers and a awesome manager name Ashley, who helps me everyday..

I just visited this location, 11/8/20 @ 2pm. The clerk, Lamar, was extremely rude. Not one word was spoken, no welcome to Pride, no hello, no thank you; even though I said hello, thank you and have a good day. I couldnt help but feel very uncomfortable with extreme racial tension. He IS NOT a good representative of what Pride strives to have represent their name.

The woman who works nights is horribly rude and mean!! Do not do business at this Pride

A few days ago I went into this usually professional store! I came in and was greeted “welcome to pride” as I always do but the cashiers were just nasty and talking about customers while they were leaving the store one cashier name melisa you need to let your employees know to stay professional at all times! I wonder if they said things about me to when i was leaving

Today I went to the pride station to make a purchase. When I entered the store I was told I could not enter with out a mask. I said do you sell mask? The person behind the counter behind a plexiglass shield wearing a mask stated that they DO sell masks. I asked to purchase the mask. Again the person behind the counter wearing a mask behind a plexiglass shield stated I could not enter without a mask. I stated if I can not purchase a mask so I could enter the store with a mask to make my purchase this makes no logical sence. Talk about a catch 22!!! It appears you do not want to conduct business.

Quick fast simple

The lady that starts at 10pm is terrible at customer service. The date was the 3rd of January. Short Spanish lady a bit in the chubby side. She should work where she does not interact with people

Cheapest place for.gas since I gotta use premium

Clean store, Polite staff. Came into this store in the middle of the night and this morning the cashiers were both very welcoming, proper and store looked very clean. Thumbs up!!

Over priced and cashier over charged me

Excellent customer service by Ashley the cashier, friendly, polite, and solicitous, even with a busy store. She was very friendly and courteous in assisting my daughter and me with the milkshake machine, and finding things around the store. Went out of her way to offer me ice for my iced coffee because the soda machine ice machine was temporarily out of order. She said hello when we arrived and wished us a good day when we were leaving.

Mean staff members. Sorry to give 1 star but please give your staff some training on “how to treat People and Customers!”

Went to use bathroom. No toilet paper.

Service sucks. They took the tabs off their pumps

Its frustrating to stop off the highway for the sole purpose of changing your childs diaper only to find no baby changing station in the public restroom. There wasnt even a trash can in either the womens or mens restroom. My husband also told me that someone had clearly stolen merchandise as there was packaging left right in the sink, due to the lack of a trash can. The franchise owner should consider installing a changing station as a common courtesy to their customers as Im sure Im not the only person who has brought their child in for a diaper change and was left to figure something else out. They may also want to consider holding their employees accountable for making sure something as basic as a trash can is available in the one place you expect one to be.

Great gas prices and plenty of pumps.

Staff is very friendly. Can be a little tough to get out of the parking lot because it is on a busy corner.

Subway staff is very punctual and operate in a very professional mannered and are very full of energy. All my big orders. You have very good staff.

Pleasant staff and lowest gas prices in the Area