Prezzo Italian Restaurant Rugby in Lai

Not professional staff, not nice atmosphere. We couldnt sit on sofa. THEY WANTED TO CHARGE US 50 POUNDS MORE (Incorrect bill?), But ultimately they charged us 10 for "service". I will never go back again. Im disappointed 😞

Leaky roof, dated decor and inexperienced staff leaves a lot to be desired.Food itself is fine, even if on the pricey side, what you’d expect from a country wide chain, but nothing to write home about.Could definitely do with a spark of life and issues like the leaky ceiling, and subsequent ruined floor updated.

Another lovely meal in Rugby Prezzo, staff & food always good 👍

Went here on Saturday as part of a Birthday party, was told to be seated for 18.30 by 20.00 we had still not received food, even though it was pre ordered 3 weeks previous, my second pint of lager also contained food, so I dont rate the hygiene standards either. I was offered a free drink and meal but I declined, paid up and left. Would never go back.

If I could give it zero to a negative star I would - One of the worse experiences of customer service I have had.Food took too long and was cold upon arriving to the table, manageress was rude and argued with us that we were wrong about the time waited and food being cold.We left and I dont think well ever be returning.

Went here last night for my 70th birthday celebrations, service was appalling, took over 1.5 hrs between courses, then they refused to honour our 20% off vouchers but agreed to wave the service charge, it was as though they were too busy downstairs and just didnt bother with us until they had to. Think we will be looking elsewhere next outing.

Really nice food, friendly staff, lovely place to dine

Food took a long while to get to us. It also had a starter missing which we think may have slowed down the main.Cocktail was good and the pasta was good. I thought they had missed off the chilli but you could just taste at the end.

Really good Pizza and unforgettable cheesecake 🍕🍰

Lovely restaurant in Rugby, great food really lovely staff and nice atmosphere. Definitely going back!

There were a few issues with our meals due to difficult dietry requirements however Shannon went above and beyond what was expected to reslove this. She is an absolute credit to your company!

Fab food. Lovely service. Didnt know tho that I could have had NHS discount. Would have been good as a little expensive

Visited for a family meal today and the service was very slow despite being seated at 6:30 when it was very quiet. Whether short staffed or some other reason, the wait got beyond acceptable. However the manager was very communicative and apologetic and gave us discount and a free round of drinks which made all the difference. And in the end we had an enjoyable evening. The young manager did a great job of turning a poor situation into a good night, well done!

Food was nice, staff were very attentive and I felt like they went the extra mile as we had our 7 month old with us and they made sure we had everything we needed to keep her happy.

The service of Brenda was perfect ! Kind friendly and always with a perfect smile !!!She inform you for everything!! Really appreciate her !!!

Poor service, after more than one hour waiting time they came with missing part of order. Unproffesional staff without any kind off experience in customer service.And after I received a rubish salad with old meat and letuce. I do not recomend it!

We had a party upstaIrs. There was just 1 girl serving about 30 of us and she was totally rushed off her feet. She should have had more help and is entirely blameless.Management is to blame. Drinks should have been served before the meal and I got my simple glass of white wine when I was eating birthday cake ... way over an hour after ordering it!!Shant be going there again.

Nice staff and decor...My hubby and I had the Sea Bass with Pesto Gnocchi. The fish and the rest was good except the gnocchi very was rubbery so I think was frozen... Drinks were very very expensive. We were there celebrating our grandsons birthday and its where he wanted to go but we would not be back.

Was welcomed ok the server took our order food took nearly an hour to come out my spaghetti was swimming in water so sent it back then had to leave the table 3 times to ask the waitress for a drink, pizza cutter ect was just very bad service overall was only 2 other tables in there so not like ot was busy wont be going back to this prezzo again

Another excellent meal here at Prezzo, Rugby. The staff were friendly and helpful. The atmosphere was relaxed and comfortable, definitely a place I will continue to return to for quality food and a great experience.

Came here for a meal recently. The waitress/(manageresswas welcoming and attentive, she went above and beyond to resolve an issue with a voucher code. The food was amazing and tasty and we will definitely be returning!

I have been there last night and had an incredible experience... Staff were wonderful always polite checking our tables at all times . The food was amazing and in a good portion. By far one of the best pastas i had.

Lovely food. It didnt take too long to get served would recommend

The food is cooked well and the staff are very friendly. I think the food is definitely overpriced for what you get especially with the pasta dishes.The restaurant is a nice atmosphere and is clean however it has not been looked after it seems due to a badly torn bench cushion which has been like it for a very long time. Would recommend for someone who has not been before.Edit* Went another time for a birthday with over 20 people, preordered food and everything came out promptly and cooked well. Staff were great and very attentive gone from 3 to 5 stars for such a great performance

The review below was from a visit a couple of years ago. The photos of my pizza were from last week. A pre booked party. It was the pizza which cost £14.50, cant believe they sent it out the kitchen. There was hardly a good dish sent out on our table which we had all pre ordered. The waitress was working so hard and was so nice. The manager explained they were short in the kitchen. That explained the 2 hour wait but not the quality. I will add though that the manager did 1/2 the bill of the whole table. Will I go again, nope!Disappointing service! Waitress did not seem to understand how to serve the food. Was passing it over the table rather than serving from the side. Was slow clearing the plates and getting the attention of staff for wine was near on impossible. Then had a nerve to add 10% service charge which is optional! Food was fine.

Waitress was lovely however the food has got to be the worst quality food Ive had honestly ever... £15 for spaghetti and prawns I got 7 tiny prawns.. couldve made the meal for £5 if that at home. My partner had the dryest pizza Ive ever seen ketchup couldnt even save it hahah. 1 hour 43 minutes for all our food and the restaurant isnt even full. Shocking

Our waitress was lovely and took our drink and food order quickly. However, my food was dry and tasteless. My partner had to go and throw up in the bathroom at the restaurant after eating his meal because it wasnt cooked properly. The drinks are expensive - nearly £6 for a pint. We had to wait a long time for the bill after asking for it. Paid and left - then realised we had been charged for chicken which we didnt have on the order and theres a £4 service charge that we didnt know about. Overall, very disappointing. Partner paid over £20 for a meal he left in the toilet there!

In 17th of April 2022, I ordered in the restaurant a deep fried mozzarella and a calzone, the staff was nice and the food was good, but then vomited all night, after leaving the restaurant. I believe I was food poisoned, and I hope next time someone takes control in the kitchen. Either way, I will never go back anymore.

Thank you so much to Paige and your Manager for fitting a large party in for our belated Christmas lunch. Your attentive service and friendly manner made our lunch even more pleasant.

Fabulous tasty food. Friendly and attentive service. Will definitely be back.

Dont bother. Dreadfully understaffed, long wait for food, then mains appeared instead of starters. One main lukewarm. What a shambles! Shortage of staff not a valid excuse; should turn people away they cant cater for. Staff were, however, polite and apologetic. Wont be going here again.

We went a week ago for my father in law’s birthday. We were a big table and even though it might be stressing the waitress welcomed us with a big smile and was lovely. The food was great but the service was even better. Definitely coming back!

Ordred a vegetarian meal only to be biting into chicken which instantly makes the experience sour. The manager was very kind and replaced the meal + removed it from the bill but the experience of eating at the restaurant afterwards is not as comfortable especially as half the table has already finished their meal while you wait for the replacement to arrive.Its something that should never happen especially as the order went through correctly so I can only believe there is some disorganisation in the kitchen.

We visited as Grandaughter was celebrating her birthday. Place clean, staff very friendly and food quality good at a fair price. Well worth the visit. Cerys served us and was an excellent example of the way service should be given.

Lovely food , I just dont like having the service charge added on to the bill. Its my choice and I shouldnt be shamed into paying it or embarrassed to say no &if i dont want to pay you for doing the job you get paid for its my choice . The price of the food is not the cheapest so they must have enough to pay staff properly.

Pleasant enough.Food was good.Staff were helpful.We had the set menu which was still OK but lots more choices on the main menu .

I ordered a gluten free pizza through Just Eat tonight!! When the food arrived I was given a chicken pizza! This wouldn’t been to much of a problem but I can’t guarantee whether it will be gluten free or not!!! When I rang Prezzo to complain they basically said that I have to sort it out myself!!! I managed to work out how to get a refund through just eat!! I didn’t get an apology through Prezzo though!! I will give them the benefit of the doubt because I am awaiting another pizza and I wasn’t charged for it just for a small delivery charge!! I don’t normally have a problem with Prezzo so hopefully it’s just a one off

Went as a group of 6-adults. An all round pleasant experience. Food was good as was service. The restaurant had made a real effort for Halloween and was decorated throughout. Servers had all dressed up too...👍👍One downside the alcohol free beer was awful, please change it to a better variety.

Food was very good, the garlic bread with caramelized onions was to die for. Id go just for that. Service was quick, but the food took a little longer than expected to arrive. But we be arrived at about 4pm, so were outside the normal eating hours. Prices were ok, I didnt need to sell a kidney.Would I eat there again..yes

A great meal, excellent service, and very Covid safe. Our granddaughter loved it!

Actually better than expected!!Have been previously and it was rubbish...But the atmosphere was good and the staff were mega friendly and very happy to helpFood was tasty and hot albeit I find it a little expensive for a chain for what the offering isMuch better when they do a set menu / vouchersProsecco and blackberry cheese cake was delicious far exceeded my expectation

Excellent Service and Food. Very clean, nice layout. Greeted promptly and shown to our table. Order taken very quickly, after being given time to choose from a well laid out menu. After which our two Girls had a good sized pudding. Table cleared and bill presented in a timely fashion, not kept waiting an age to pay. Will be returning sooner than later.

Went here on boxing day as everything else was closed. The food is expensive but it was very nice. I was disappointed they had no apple juice or orange juice. Seems a bit odd. Other than that, the staff were friendly and helpful. Good experience apart from the lack of drink selection.

Amazing food, staff were very friendly, good service. Restaurant was nice and clean. Food was served quickly and fresh. Will return again.

Great food, friendly staff, nice decorated, warmed place. Thank you for everything.

Delicious food, friendly staff.. I had the spicy carne calzone and my partner had the lasagne.. Both were really nice, as well as the side of fries and garlic bread! We did not get out servers name, but she looked after us well with a smile.

Nice food and lovely staff. Will definitely be back soon ☺

Generally good food, portions for the prawns in tomato sauce getting smaller every year! Service can be improved further by having more staff, who smile sometimes. Otherwise a good venue for couples or family. Can be expensive if not using Tesco vouchers to supplement cost.

Yummy place to have dinner. I ordered the spaghetti di mare expecting a spicy feast of seafood centric dish. It was good... Not nearly as such as I had voted, served super hot. The fast-food bread was good but expensive for what it was. The tiramisu was Delicious. Good solid place, beautiful inside

Great food, great staff, they gave us a 2 for 1 code for our mains just before we paid so that we save a lot of money. Only down fall considering the place was nearly empty they took ages between courses which made the children bored and with a pre booked table of 15 in an empty restaurant youd think theyd be quicker