Prezzo Italian Restaurant Felixstowe in Lai

THE WORST RESTRAINT IVE EVER BEEN TO. Me and my friends came in the evening for a nice meal to only have the worst customer service I’ve received. We all got checked for ID’s which is fair enough but then the manager came over and asked my friend at the table for ID baring in mind she’s 26 years of age and order a LEMONADE. Then we got our food and I can’t believe I even paid for what I got my food was disgusting. But everyone else enjoyed their food! While we was eating the manager continued to stare and give us evil looks across the restaurant. When we paid at the end I was starting to do my review and the weird woman was just staring point blank at my phone. The woman needs to get gone before you lose more customers. Just thought as well we spent £105 just to get treated like that as well.

Very disappointing menu, service was slow and customer service was pretty poor. Food was ok but pizza was very dry, wont be returning.

My £17 pasta was even smaller than my sons child portion. When the waitress asked how the meal was going, I told her the issue and she just shrugged and said a dismissive “okay”. Then when I told the male manager that the portion size was unacceptable, he said there was nothing he would do and that that was the recipe so that’s it. I had to order a whole new additional meal.Unhelpful and dismissive staff. Poor customer service. Tiny meals.We went in at 4 pm on the Thursday and left around 5 pm, and although it was very quiet the staff were too busy talking with each other to come over to my Nan who is trying to pay the bill. They made an 83-year-old woman walk up to the front and wait around the counter with her bad back whilst the dust around and talk to each other.The waitress turned her back on us when we were leaving so as not to say goodbye. Just rude

Very friendly and helpful staff. Great menu choice. Food is delicious.

We went here a few times over Covid/lockdown and they were pretty good (possibly because they were quiet).I selected the Oak Smoked Salmon Penne. It was awful! I took the first bite of pasta and the whole thing tasted fishy! Now I know that youd expect that having chosen a fish dish, but in a meal like this, you want creamy pasta that is enhanced by flakes of salmon. A mixture of flavour within one dish. But the salmon could have been anything! It looked like it had come from a can and tasted so too. It didnt even taste like salmon - just a bit fishy, but not the fish because the whole thing tasted the same.There were also a few mistakes from staff like spilling drinks and a lack of care (I think they should come over and say "is everything OK with your meals?" after serving and they didnt.The same staff worked last year and were excellent. Maybe they were too busy due to half term and couldnt draft in staff?

Had a wonderful meal with family. The service was excellent as was the food.

Awesome food, would recommend to anyone.

Food is always of high quality here at Prezzo, Felixstowe. Main course - lobster and crab ravioli. Quality excellent/Quantity not quite enough for a main course. Service - excellent. Downside - no grappa with my double Expresso. Always well received and efficient, friendly service. I’m now a ‘regular’. Than you Prezzo!

Always had a great experience... Clean and fresh... Toilets could do with a little TLC. But food is always consistent

Excellent food, excellent staff and excellent value

Cant believe they had the nerve to even bring those £16 pizza s to our table...cooked to early then kept hot till we finished our starters!!! So dry so hard we could nt even cut them. We did nt even pay for the mains and 4 drinks 4 starters and still charged us £34 and ruined my 12year old sons birthday

All family came it lovely it a bit expensive staff fantastic polish I forgot her name she was amazing can tell for me my name is Stephen flynn

Good food, very friendly staff - always helpful. Decent vegan options.

Food was fine.Service was terrible.Extremely slow and unpleasant staff.I won’t be back.

Tried their new starter menu Buratta and it wasnt too bad. Cant beat calamari though! It was delicious 😋

Food couldnt have been better staff were helpful and pleasant highly recommend

Real eye opener, food was good, prepared fresh and very tasty. Starters were all priced and main meal was also very good only further enhanced by the help staff who could not do enough to please. Really nice and relaxed atmosphere, Great for families, couples, you and old with something to eat and drink to suit most pallets and pockets. Thank you all for a good experience.

Faultless. Excellent meal with fine service. We both had sea bass - new to the menu apparently and just great. The bass skin was crisped perfectly and delicious, and the gnocchi was lovely. Great find on our first visit to Felixstowe.

Fantastic service and delicious food. Thank you all so much, beautiful sitting in your courtyard also.

We had a lovely dinner at Prezzo. Food was amazing and staff were excellent. Monica was very nice and friendly. Highly recommended!

Lovely food, great service

Ordered pizza via Deliveroo. I was very disappointed to receive a pizza that was more or less the same quality as a frozen pizza from my local Co-op. Wont be ordering a delivery again.

Good quick service, efficient and attentive staff, good quality food

Service was great, food was good, no issues

Always loved taking the family here but due to so many price hikes recently, I wont be able going anytime soon

Very good meal. Staff were very helpful.

Great atmosphere, great food, very quick but they did forget my salad 😂. Otherwise not too bad.

Came in for a early , quick dinner whilst away on a work trip and fancied a pasta dish and Prezzo was 2 minutes down the road. On arrival the restaurant was quiet , clean and cool on what was an extremely hot day. I went with the cabnara which was really tasty and it was a good sized portion. After a long day at work I ordered my self an old fashioned whiskey which was light and refreshing.My disappointment comes in the staff and more shocking the management. Firstly I was never given a check back on my meal or asked about another drink which for.me is just standard good practice. This was made worse by the fact that the restaurant was very quiet and the 5 floor staff including the managers seemed more interested in chatting and goofing around the bar area than take care of the tables they did have. It was to my shock that when I was looking to get some attention to have my water refilled that I saw the female manager behind the bar nibbling on something , olives , nuts not to sure but picking them out from the handful in her hand and then proceeded to come back onto the floor not washing her hands so this was very disappointing to witness and experience because my meal was very nice.

Lovely GF meal just a shame you cant do spaghetti. Thats my favourite. Staff, very attentive.

Taken there for my elder brother and sister in law for a meal Saturday 11th June meal excellent service impeccable very nice experience

Nice surroundings, but very over priced. £8.50 for a pink gin plus extra for lemonade. £4.50 small portion of chips. Kids well catered for on their menu.

Food came out piping hot and was really enjoyable and the staff are really efficient and quick service will be going back again

One of the largest and best gluten free menus I have ever seen.

I recommend this place cause ,I ate Pizza here with my husband..they gave us Pizza according to our duke..the best pizza i have ever eaten. Chef, you deserve a million stars. And the workers there are really nice and kind and the place is great. You all deserve the best . I will coming here every time Im lucky u are next to me .thanks

First time going and comprehensive menu.Food is delicious and well presented. Friendly, helpful and attentive staff. Service wasn’t slow. Good venue for the evening- it is bright, spacious and clean.The food is worth the money especially with 25% blue light card, Clubcard vouchers, and other offers available to sign up for .Would recommend as a birthday treat.We will try take out in future .

Absolutely amazing venue! Food is delicious! Friendly staff! Worth every penny spent!

Food was pretty good, staff were friendly but service was too slow for a higher rating.

Lovely food, well presented and the staff were brilliant nothing was too much trouble. Even produced a freebie birthday bowl of ice cream with candles for my son!

Terrible service asked the waiter for another plate he took ages so asked a blonde woman I said excuse me just ignored as was busy chatting said it again and again and she looked around angrily at us. The man eventually came back with a plate and when I said how she treated us there was no apology he just said what would you like? The bill? Extremely rude wont be coming back here again.

Felt safe, they were constantly cleaning the door handles with sanitizer. Everything spotless. The food was lovely and freshly cooked. Highly recommend

Easy to walk in. Friendly enough staff. Poor quality and quantity of food served. I had not been to this chain for sometime. Sadly its lost for me its roots and now focuses on bland price point plates. If it wasnt a chain it would of had to remedy issues of covering it all in cheap cheese prosucts or face closure. Dinners deserve better or walk on past to others who will.

As always with Prezzos great food!! The service was fast, caring and spot on. Food was really good, tasty and cooked perfectly!! Great work everyone!

Dropped in by chance on the day Felixstowe ground to a halt (A14 problems.... againgood service despite them being over run by last minute diners. Its a typical sort of Italian style restaurant menu but cooked well, served by attentive staff and a fair price.

While away this week we had a gorgeous meal out in Prezzo , the service was excellent and all the staff were friendly. The food was delicious and my son said it was the best pasta and meatballs he had ever tasted 😋 if ever in Felixstowe stop by and give it a try 👌👍

Had a really lovely evening here. Thanks so much to staff who were kind enough to seat us near the disabled toilet, for the benefit of my grandmother. We were also able to use Meerkat Meals, so we could afford to take her out for a nice treat. Waitress was very nice and attentive. Food was outstanding. We’ll come back again 😊

Had very good service with good food in very good setting will definitely be back in again soon

We had a lovely meal here for my granddaughters 5th birthday, the food was excellent and nothing was to much trouble for the staff to ensure she had the best night!

The place was very nice and tidy, really nice ambience and attentive staff. The food was nice too, and I even had dietary requirements catered for. A member of staff there was a little moody and not specifically knowledgeable about calorie content but still had a nice experience.

Food was okay, bit bland, had the lobster ravioli, to be honest it could have been tuna inside thats how bland it was. Tomato pasta was bland, the best thing was the pizza (hard to get wrong). Ordered some chips that were so dry and I think cooked twice to the point the chips had become hollow and just a crispy shell!Service was not the best, served by a manager who couldnt crack a smile thus made us feel awkward about asking him for anything. The plates had fingerprints all over them and what an overpriced menu!The toffee cake dessert was okay, but the brownie was so tasteless and the rasberry promised on the side was left off.Also some of the chairs are cracked and leather peeling off.Way overpriced for what it is to be honest.

Lovely building still feels very new inside, food was lovely and fresh I had a chicken bacon and avocado salad, delicious.