Pizza Hut Karori Northland in Lower Hutt

Order missing items. When try to lodge complain they say they’ll get back to you. Haven’t been contacted.Sub standard quality from what Pizza Hutt used to be also.Shameful of a business to not refund missing items immediately

Absolutely ridiculous cant get a delivery online at 9.30pm call the store and they cant take an order over the phone and dont know how deliveries work. What a great service pizza hut keep it up i will go dominoes 👌

Delivered pizza by leaving it on the doorstep (over an hour lateand not knocking, or texting, or emailing,or any form of communication, to let me know it was there. Not a surprise it was cold, and the lid had blown open.I get youre busy, late I can handle, but not even knocking? Bad service.

Absolutely appalling customer service! Some of the worst I’ve ever experienced. I ordered a pizza and sides which were never delivered. Called to calmly inquire about status when the food was 30 minutes late and was told it had been marked as “delivered” and should arrive within 5 minutes. Called back 15 minutes later as it still hadn’t arrived. After speaking to two more people I was told that the delivery driver couldn’t find my address and there was a problem with the phone number so they had just given up. I could either pick up the food in person (not possible, hence ordering deliveryor pay an additional fee to have it re-delivered, but they couldn’t provide a delivery window at all and at this stage the food was already two full hours late. I was repeatedly told a manager would call to follow up - but never received a call. Finally gave up and ordered food from elsewhere (the food came right away and the delivery driver had absolutely no problem finding my address). Called back the next day and an extremely rude manager told me that it was my fault the food couldn’t be delivered. First that I’d written the wrong address (false, easily proven with my confirmation), then that I’d left some kind of note insisting on receiving a phone call before delivery (also completely false!), and then that it was my fault because their call to me didn’t go through. I was told they would not issue any refund or do anything at all to make it right. So I wasted $45 on food and delivery fees and heaps of time - and not only did I never receive what I paid for, I was also abused by their dishonest staff. Unreal.

Absolutely the worst place to get pizza is run by teenages that dont know whats in the oven...$70 dollars worth of pizza got cold pizzas because they forgot to make the last pizza also have sent head office a video of your worker eating chips from the deep fryer. Order for 635 was given at 705... Feel free to reply

Dont buy from this place. Food arrives over an hour late. Quality of the pizzas are shocking. The cold pizza from the supermarket is better. Customer service close to none. Pizza hut should seriously look in to this branch its not right.

Wow, the worst pizza Ive ever tried. Arrived cold. Impressive.

Absolutely appaling service and attitude from the children working there unsupervised.Pizzas dropped on the floor.Noone in store capable of giving a refund.15 minute order taking 1.5 hoursAnd the language was appaling.Will not be returning

the worst customer service experience I’ve seen. Dropping pizzas, hanging up on customers and swearing and very late. Waited 35 mins for my one thing to get burnt and dropped on the floor.

worst customer service Ive ever experienced. disgusting people working here at this pizza hut.

Jackson customer service is awesome, he is very friendly and helpful. He deserves a pay rise. Cheers Jackson keep up the good work

Worst pizza and chocolate lava cake I ever had. The pizza was 45 minutes late, and soggy. Not recommending at all.

Myself and friends ordered pizza and sides as a group. When it was half an hour late we called, we’re told the driver ran out of fuel, but it’d arrive shortly. Makes sense. Call when it’s now an hour over it’s original delivery time. Get vague response that it’ll be their soon, and that it’s still be warm (as if). Upon asking for a refund given the fact the pizza is over an hour late, they ask if we still want the pizza. We said yes, because of course we do, but we’ve been waiting for a little over an hour.It’s been almost two hours now. No pizza. Can’t get through the phone. DO NOT ORDER FROM THIS PLACE. You won’t get food. You won’t get a refund. Useless service. I will never buy from this place or this service again. And from the sounds of neither will the rest of the flat.[EDIT] finally got through on the phone. May be able to get a refund when a manager calls back next morning after (my friendsdetails were given. Still no food. I will NEVER order from this chain or recommend it ever again[EDIT] arrived. Cold obviously. Driver was nice and very apologetic about the situation. We’ll about the refund situation[Edit] over a week later. No refund or follow up call.

Pre-ordered a pizza at 5pm for arrival at 7:15pm. The pizza arrived, and it was the wrong pizza. I called them - I understand mistakes happen - and asked if they could re-send the one I ordered. The employee said he couldnt refund the pizza, and that I would need to call over the weekend for when his manager was in. I sucked it up and ordered another pizza (I was real hungry), and it never arrived. I was charged for both.Finally got the manager on the phone on the weekend, where they were able to sort out my refund.Not the employees fault - the management needs to be present for situations like this. Pretty insane that they only appear on weekends.

Best Yummy pizza had yesterday night which was after a while!Perfect Toppings, flavours with amazing crust of fresh fluffy Dough!

Order was over an hour late despite delivery time being advised at 30mins. If you are hungry do not order from here.I called the store to enquire as to whereabouts of order when 40mins late and was met with vague confusion. Hells pizza would have offered a free pizza on next order to make up for poor service.Avoid this place.

Delivery was late, 1 pizza missing and would not receiver. Offered credit but not sure well order from here again.

Feels like its run by teenagers with no urgency or professionalism. Had to wait for my order to be remade, while staff were swearing and fooling around.

Order just never came, store number always engaged, so impossible to get hold of anybody. Never again, takeaway pizza shouldn’t be this difficult…

Thank you to the team, I ordered 40 pizzas on short notice to be delivered. The guy that was on was by himself and did an awesome job. You guys were much appreciated by everyone on the lawn at the beehive!

Placed uber eats order, 4 x pizzas. 2 x Hawaiian had 5 pieces of pineapple and 8 pieces of ham. Half of the pizzas had just cheese. No one to talk to..

11am today (25/01/22I ordered 2 pizzas plus sides to be delivered at 1pm for my daughters birthday party. Hadnt arrived by 1.25pm so I rang and was told that the driver was in Karori and it would be with us very shortly. At 2pm I rang again and after the shop rang the driver, I was told they were outside the house. By this point the kids were starving and we had had to feed them sandwhiches so they no longer were hungry for pizza. A waste of hard earned cash and spoilt my kids party. Btw the pizza was still hot at 2pm so I guess the lady on the phone was lying when I rang the first time.

Ordered 2 veg pizzas yesterday (02/12/2021, collected the order about 7:30 PM- it had a bit of strange taste (mouldy I would say), but we didnt pay enough attention. The next morning the whole family has stomach issues... nice one! Have the order number if youd like to investigate.

Made wrong pizza, argued about the fact that they made the wrong pizza, then said theyll make the one I actually ordered. Instead, 10 mins and extra payment later, I was given the same exact pizza with topping thrown over the cooked toppings. By this time the pizza was cold. Definitely not recommend.

Pizza and service are average, nothing particularly good or bad, fitout is a bit tired but its just a take away. Best to order ahead rather than wait. Parking can be difficult at peak times, with many take away shops nearby.

Wrong pizza cooked opened when came home called in same time but staff name Mathew called him as store manager denied and try to cover his or staff mistake . Forced me to throw pizza because I had allergies with pineapple. Sad spend $10:38 but still have to cook dinner after 14 hrs shift . How you feel if you are in my shoes ???!!!!!!

I’m not satisfied with quality service of store. I order a veggie pizza and jalapeño cheese balls, none of them were properly cooked. In fact, pizza wasn’t properly cut in shape.I’m expecting reimbursement for the order.

Useless service, Ordered my pizza online- Waited outside store for 45 minutes in 7 degree and what I heard back was only my pizza got stuck in oven - what the hell?So they had separate oven for my pizza?Liars and that guy told another to tell me this! As he was unable to tell by himselfI don’t even think that he understood me?!

1). Had to wait an additional 13 minutes whilst listening to a worker behind the counter complaining about a previous customer. It wasnt pleasant for customers to hear.2). When receiving the pizzas, the order wasnt looked at properly so received the wrong number of pizzas.

Its really worst service, we ordered 1 xtra large pizza , and 2 sides , the order took allmost half hour to be ready, so we just wait outside in our van , after half hour when we went for pickup pizza so they give me 2 large size pizza and 2 sides instead of 1 xtra large pizza and 2 sides and I asked the staff that you might give me the wrong order so they said they out of stock for xtra lagre base, so for this thing they should inform me before when i was paying. And the staff was very rude and i paid $24.50 and they just gave me refund for $24 . Its really worst service, don’t prefer this northland store again.

Im very Disappointed with my order and delivery tonight. My order was 30mins late and my 3 pizzas i ordered were warmish and my hot chips were soggy azz hell. To make the matter even worse, the lady i was speaking to on the phone wasnt very helpful. I rung her a few times but the 4th time she wouldnt answer. Honestly i wont be ordering from the karori pizza hut again, even my kids are disappointed and they love pizza hut. Dominos it is!!!!!!

Consistently bad service - items missing which they refuse to deliver again, and expect to provide no compensation for the time taken and added expense to collect missing items for which delivery was already paid for. They just give random sauces instead of what was actually ordered - presumably as they arent commonly requested and are close to expiring. This has happened consistently for the last 5 times I made the mistake of ordering through this store. To top it off, they seem to always have their phone off the hook to ensure customers can only complain by either coming instore, or submit an online complaint which takes days to be resolved.

Terrible customer service by management, delivery took over an hour, the food was horrible and looked like it had thrown around, forgot part of the order TWICE in the same order. Delivery person was amazing though and definitely deserves a raise! Understanding and polite!

Pizza order arrived 40 minutes later than the online delivery estimate time, it was cold, and they had messed up one of the sides. There was zero communication from Pizza Hut as nobody answers the phone at the branch (I called five times, the last two times it was just totally disconnected). Wouldnt recommend to anyone as an all round negative experience.

Pizza delivery does not come to the door, this is a constant occurrence. Items ordered are different to what is delivered, eg coke no sugar is always coke, onion rings come in tiny boxes not the normal ones.

In a word Sloooow. Only 1 staff member baking and she was backed up with online orders.Took her over 30 mins to make our pizza.But she did give me a free garlik bread. Also no credit card surcharges always a plus.

Pizza was ordered 2 and a half hours ago. We have had no contact from the store despite repeated calls (over 20 missed calls).Ended up ordering food from elsewhere. Hoping for a refund

Will never go to Pizza Hut again. I ordered two extra large pizzas from this store. And I found 1 nail in one box! I picked up the pizzas and didnot open it in the middle.Then I contacted Pizza Hut via the contact information from Pizza Hut app. Customer Care Pizza hut NZ contact me by email, I sent the photo to them. Then they said it should be a plastic piece from the sauce bottle. Ok, fine. Then I replied the email and said I still kept the that in the box and I am pretty sure its a nail!One lady then contacted me and asked me to post it to them to do further analysis. And they kept saying its a plastic piece and dont trust me. I insisted I could not post the whole thing to them. The lady was not happy. I think its enough to do the analysis with half of it(I am insane, but just want to test them).There was no response 3 weeks after they received the package. Probably its hard to tell its a plastic or nail for the customer care team.After following-up, they replied with a template-style answer that Pizza hut has hygiene plicy that all the stuff must adhere to. And based on the size, the nail was not from any of their employees. Thats ridiculous.I will not order anything from pizza hut. I am not suggesting all the stores have same issue but at least the custer care team didnot really care the customer.

Terrible experience.Ordered for 7pm on a Friday night but order not recieved till 7:35pm. Once more order was missing one of two jalapeño poppers and was cold.Upon noticing a missing side I called out to the driver who saw and heard me and still drove off. He also made me come out of my house instead of coming to the door.When I called the store before order was received at 7:30pm they said they were busy. I understand if wed made the order late but we had placed the order two hours before hand. When we rang the store to complain about the missing item the phone was engaged. After trying for 3 hours we gave up.and called the next morning and they said theyd ask the driver to see what happened and get back to me but they did not call us back.As far as Im concerned they stole my money having not delivered the full order.Unfortunately this has been the third time this has happened in 6 months where there is something missing or it is late.Pretty poor customer service!

Son did phone order for early mothers day celebration. Though order confirmed (sighted electronic confirmationmeal was not delivered. After 2 hour wait physically visited store to find it closed. Not good enough, no contact from store, son out of pocket and disappointed that something special he was trying to do was ruined

Hit and miss with orders, last order was not fully prepared and then had to wait another 20 mins for the remainder of the order that was missed. Finally when the complete order was ready, instead of 4 chocolate mousse only 3 were packed.Topping quantity varies by who is preparing the order...Diagnoses - too many orders, not enough staff, and the staff on floor running around like headless chickens!

Cant believe these cowboys are still in business. Ordered multiple pizzas online. After 45 mins (20 mins after pizza huts delivery estimateand without receiving any tracking information, we called to ensure that the order was in the way. This call was met with rudeness and we were told that the meal was 10 minutes away. 10 minutes later the pizzas turned up, all of them cold, one of them overcooked (close to burntand stiff as a board.The worst aspect of it all was the rudeness. Clearly this is the standard mode of operation at this store, judging by other recent reviews. Whoever is running the show should move right away from a customer service based role as they clearly dont have a clue how to run a store.An abysmal experience overall, I wont be shopping there again. Steer well clear. Seriously, run to the hills.

For the most part, Ive never had any big issue with this branch. Theyve made mistakes on at least four different pizzas but have apologised and had great customer service so all was forgiven. Tonight my partner went in and within a few minutes, witnessed a loud argument between the workers which resulted in a 20 minute wait (on pizzas that were ready for pick upand what I can assume, an unpleasant night for the employees involved. The customer service was inconsistent between customers with different servers, the woman with the glasses and a pony tail seemed great but whoever was in charge needed to step up. My partner among other witnesses wondered if they would need to resolve the issue themselves. Completely unprofessional and unfortunately lost a loyal and very hungus customer.

Ordered delivery from this Pizza Hut and it never arrived. Promised a refund, it also never arrived. I would completely avoid this restaurant as they are dishonest and stole my money.I also note that some 5 star reviews appear to be left by staff and associates of the restaurant.

okay i usually dont write reviews for place but this was really, really bad. the pizza came over an hour late, and the actual pizza order was incorrect. they didnt have cash for change, so we had a big fuss over paying. the employees didnt think much of it, and seemed to be laughing the whole time, which wasnt very good. please work on improving your service my dudes !EDIT: they also didnt give us a receipt god please get better service guys

Ordered a gluten free veggie lovers hold the pesto. Unfortunately there was a language barrier with the Indian agent on the phone, so went round in circles trying to understand each other and to set in stone the fact that no pesto was to be added.To add to it, the agent was unfamiliar with his own menu, firstly asking if “veggie lovers” meant “vegan lovers”. To my knowledge there is no item in the menu called vegan lovers. He then asked what size for the gluten free base (gluten free base only comes in large).Thought since I had said multiple times no pesto, there wouldn’t be any pesto.Surprise surprise, it’s covered in nasty slimy pesto :(

Got a pizza that was missing all toppings apart from cheese and tomatoe sauce. Sent a email to customer service and got a poor follow up call asking if I had a photo. I guess that is what you get for a $8 pizza. Check your order before you leave I say

I have ordered from this pizza hut more times than I can count, always delivery, over the course of about a year. In that time they have only messed up ONE of my orders, and when they did, they gave me the two pizzas I had ordered, AND the pizza that they had made a mistake on, they then apologized for messing up my order. Absolutely fantastic dedication to customer satisfaction from my experience.

Ordered online and driver dropped both pizzas on way. Delivered half cooked sides and then went back to get new pizzas. Only returned with one pizzas and still waiting on second pizza almost two hours after originally ordering. Will be going to dominos next time!

Ordered a pizza over the phone, arrived at the store after 10mins of ordering. Paid and waited 20mins before I asked what was going on with my order, only to find it was ready on arrival just sitting in the warmer. No apology for wasting my time. Had plenty of staff on site but most of them were too busy chatting instead of doing their job. Terrible service! Extremely slow!