Pizza Hut in Petersburg

This is more about the gentleman that checked me out. First, upon entering no one greeted me, except the gentlemen looked up with a digusted look and looked back down. Than He was rude when I came on saying "we dont take 100s" and point to a tiny white sign on the white counter. It was so close to the edge for one. 2it was my first time visiting this llocation. 3)He could of used a more polite tune instead of snoppy. Ive been to other locations in the area, that took one hundred dollar bills. 4he didnt even thank me for my business or say anything when I said "thank you". I WONT COME BACK TO THIS LOCATION!!The pizza itself was okay, very plain tasting. Ive had better tasting pizza from here when they first opened and a friend had it delivered to their house. Same kind of pizza too!!

Ordered there cheesy pasta without chicken and my order had chicken in it and of course they wont pick up

The customer service was excellent and the food tastes great

Trash Pizza Was disgusting I couldve been disrespectful, I didnt just went & Throw it away !

If you had the pleasure of tasting what came out of pizza hut this evening you were in for a treat. Finally someone got it right. It only took 3 years.

Gave me a price on the telephone. I added 4 toppings & asked how much it was &. Was told $6 something when I got there it was over$10. Won"t go back there. The pizza was burned also.

This place ran out of Pizza dough and never called and said anything and then when I called they said they were out of boxes too and whoever answered the phone said that’s not his problem Pizza Hut is already expensive now it’s not professional either

One star only because I HAVE to leave one. Worst customer service in the area that I’ve ran into. And by far the longest wait. And not one person communicates. One person working all the orders. No one tries to help him. The woman at the register should never be at a register dealing with guests. This is my second time trying this location since moving to the area. Thought the first day was an off day. No, this whole place needs a different front of house staff. And maybe a manager on duty would be beneficial as well. I managed food service from 2014-2020. This is unacceptable short staffed or not. Will definitely not be returning and I just can’t understand why anyone else would.

I waited 3 hours decide to go see if I could pick up the food the cops were leaving the building and it said they were closed then outta of nowhere my food comes 3 and a half hours late and is cold 10 out of 10 would never recommend

The pizza was good but the service was slow. I placed my order online and still waited over 30 minutes for my order after I arrived at the time my order was supposed to be ready. Staff was nice.

Thanks for the burned pizza...lucky for you Im starving...smh do better!

I walked in to place my order. Had enough time to go next door and buy groceries. Went back to pick up pizza. It was hot, crispy thin crust and was very good! Best take out I have had!

Food was good. I ordered online for pickup at 715pm and I finally got my order at 750pm. Was disappointed because I really needed my food to be ready when I said I needed it. Got home and the sauce for my breadsticks was not in box. You definitely need sauce w the breadsticks! I would of give a higher rating if the time issue and no sauce wasnt a factor.Went again on 2/5/22 and food was good. Ordered a big box dinner and paid $4 more for the supreme pizza. Topping were little to none. Had pepperoni on it but the rest of topping were sparse. No pork, 3 pieces of mushrooms, 4 strands of onions, plenty of green pepper and that was it. If they were running short of toppings they should of let me know. I think this is the last time I visit this restaurant. Everytime Ive been Ive been disappointed with the food.

The woman at the counter never spoke to me or the 5 other people that were there. Waited 45 mins then she just walked out and never came back. Then I got loud so someone would come out from around the back and then I got serves. Worst customer service I have ever seen. Pizza was cold by the time I got it cause it was made and just put in warming oven. Never ordering from that location again. Wish I had the employees name so I could put that here as well. Hey definitely need to train there employees.

This Pizza Hut called us last night after we placed our online order to let us know they were closing and they would cancel our order. This has happened on multiple occasions where it is cancelled after it was already placed. Not only did we have to figure out another option for dinner after we had already planned it but we have also lost our points multiple times over this. I understand the shortage in staffing but if that is the case then they should change their hours. This location has constantly disappointed and I will do everything in my power not to go back or to any Pizza Hut for that matter. I am beyond disgusted

Not to forget part of our carry out order. Had to go back a second time. The wait was extremely long both times. We understand short staff but does not explain forgetfulness

The delivery of the Pizza took at least an hour and a half from order time to delivery. I take in consideration that it was Friday but an hour and a half for preparation and delivery. I know the tracking app is an estimate in which it stated 50 minutes to 60 minutes, but it was way off by an additional 30-35 minutes, and I live 6 minutes away from the location delivering the pizza. I am sorry but this is unacceptable because never experienced a pizza being delivered this late.

I frequently order from the location & the pizza is edible but nothing to jump up & down about. However this time it was very tasty and had the right amount of ingredients. The new pizza maker did a great job with preparing my pizza! Thank You!

We put in an online order around 130 in the afternoon for pick up at 6pm. Arrived to Pizza Hut shortly before 6… was told the pizzas were being cut. After 20 mins I asked if our food was ready, this time being told ours is next in line to be cut. Multiple other patrons were complaining and waiting, manager came to front but only spoke to one patron before retreating and not coming back to talk with any other concerned patrons. At one point the manager said to another employee that she tried to shut the store down for rest of night because they were running out of some food and she also said “I’m not going to sit here and be yelled at”. No one yelled at any employee… but every concerned patron was not getting straight answers. Finally the cashier let me know one of our pizzas wasn’t even made (we had been here 49 mins at this time). Multiple people cancelled their orders and left. We didn’t get the right pizzas at the end of all of this anyway. It had taken too long and the restaurant was too chaotic. There were multiple employees working,but it didn’t seem anyone knew what was going on. We have had more bad experiences at this location than. Good ones.

I ordered delivery and after an hour I received a call saying they didn’t have a delivery driver so I had to come pick it up. Upon picking my phone up I asked was my money refunded for the delivery and tip that I left and they said no. When I asked for a refund for the delivery and tip the lady stated “it’s not that much anyway” as if she thought keeping my delivery fee and tip was justifiable

Every time I ask for extra sauce, there is literally to no sauce on the pizza. I ordered 3 pizzas all with extra sauce, and not one had hardly any on it.

Will not and Do NOT recommend this Pizza Hut location to anyone. Ordered a personal pan cheese pizza and they left off the pizza sauce. Obviously making the pizza dry and disgusting. I am disappointed in the service at this location. I will not ever go here again- better off sticking with the Pizza Hut on Crater Road

Regularly use very little to no sauce on pizzas and close so darn early yet take forever to make food. Probably better to close instead of tarnish the franchise name. Definitely the worst pizza hut Ive ever eaten at and thats after giving them half a dozen chances.

This time, not exactly what I ordered. Waited 20 minutes, after asking 3 times, they pulled it out of the warmer oven. So that tells me it was ready the first time I ask. This is not the normal situation at this location.

Well after I placed my order, they called me about 30 minutes later to advise there was no driver to complete the delivery, and my refund on something that never happened may take a week.

I received a call informing me that the store was closed and would not be able to fulfill my online order. I greatly appreciate the call. I do not know what caused the store to close. I was not able to get my order and had to make other plans for my family dinner. I appreciate the staff was responsive and made the effort to reach out to the customers instead of waiting for them to arrive at the store and be turned away. In the end I am not satisfied because I was not able to enjoy the delicious pizza and had to make other plans.

They are the only place that delivers to my house so Im soo thankful for them especially being a stahm working full time whether lunch or dinner its an huge help on those lazy days where I dont want to cook. The drivers are always extremely nice and get here relatively fast. Foods always been just as requested and on the occasion that they were out of something they called us and let us know. I personally believe the drivers should get a raise if they havent already. Its not often you meet delivery drivers this kind. People tip your drivers!

Well put some sauce on the pizza. I love Pizza Hut but not this one. Every time I have ordered from this one there is little to no sauce. I even said extra expecting it to be maybe too much but still too little sauce. This was the first time on a long time I placed an order there and will be a long time before next order.

This is by far the WORST Pizza Hut I have ever been to. I placed my order online for the Detroit pizza and wings. Get to the Store my husband went in to pay. Waited 30 minutes to only recieve a call stating they didnt have anymore Detroit pizza boxes and couldnt make the pizza for me. How are you gonna wait 30 minutes to call and tell me and let my husband come inside and pay. They also tried to offer me a medium pizza when I asked was it the same price as the Detroit I was told I dont know. Terrible customer service. I definitely wont be back.

I ordered curbside pickup and it was well over 20 minutes before my food was bought out even after it was already done. I called to let them know I was there twice and they said someone would be right out. No one came. The third time I called they said they were busy, but 3 (or so I thought, actually 4employees were just sitting at a table. Finally got my food and when I got home the pizzas were burnt along with my cheese bread. Called and they remade my order but by now we were not eating dinner until an hour and a half to two hours later!

Placed web order for contactless delivery. Sent text when arrived. After 15min went in since no customers were there. Asked about order and the woman came back and practically threw the box of cold pizza at me. Never again. This was Williamsburg Rd location.

It was so easy to order, delivery was fast, the very nice young man that delivered it was awesome and went by instructions. The food was fresh, my soda was cold and everything tasted perfect. Thank you so much for a great experience

It was a Friday evening and there were 2 people working. The gentleman who checked me out barely mumbled a word to me. My pizzas were both undercooked soggy on the bottom. They literally fell apart when a piece was picked up to eat. There was almost no seasoning on the crust and the breadsticks were so dry that you could hardly eat them. We had to come home and fix it all. Not what I wanted to do after working 16 hour days as a nurse. I will go back to Little Caesars.

The staff was friendly and helped fix my problem I had online ordering my pizza. When I checked out online I had ordered two pizzas and it even told me a price of 28 dollars and I payed it. Then I get there and only one pizza was ready. Apparently the app messed up my order and luckily they were so kind to help me.

The pizza was good but I feel like they skimped on the toppings. The woman I dealt with was friendly. The store is closed for in house seating. Everything is pushed to the side. I got two large three topping stuffed crust pizzas for $12 each. The bacon was particularly skimpy. But still, it all went down just fine.

My three friends and I recently got four different pizzas from Pizza Hut. The week before we ordered the same type of pizzas from Dominos. We all agreed that Pizza Hut was the best. And Pizza Hut has been my favorite since I was a little girl and Im 46.

My past couple experience at this Pizza Hut has not been pleasant but not terrible. I don’t understand how they can’t deliver when I live 8 mins away from this location. And when I come to pick up, I waited 35 minutes extra when they told me it will be ready earlier. And when I explain my situation, they blame it on the customer and don’t own their own mistake. Our pizza was delicious though but the service was terrible.

First time receiving meaty marinara that the one layer didnt even cover bottom of pan!

If I could give no stars I would!! Every time I order the pizza at this location it is never right I came back because I thought the experience would be different because I haven’t been in a long time. Let’s just say the pizza wasn’t done the cheese look just how it comes out the prep area the pepperoni wasn’t done and when I picked it up it basically fell apart! I have to wait 3-5 business days for a refund when I just paid how annoying!! NEVER AGAIN I WOULDN’T RECOMMEND THIS LOCATION TO ANYBODY!!

Ghetto, waited over an hour and a half for pizza they quoted would only take 45 min. The driver-James was very rude over the phone and somehow claims he could not find my place of employment which literally has the name of the business on the front of our building; which was literally next door to their restaurant. When I asked for his name he said, “don’t worry about it”. Pizza Hut, is this the caliber of employee you allow to represent your brand? Pizza Hut is dated and product quality is subpar, we only ordered out of convenience...never again!

Pizza was fresh and prepared well. But the best part was the APPLE PIES!!! OMG, they are awesome! (They remind me of the ones McDonalds served back in the day.Only about 4 bites each...so order extra.

20 minutes late delivering pizza. When it finally arrived it was wrong and did not receive dipping sauce. Called and was told by Joseph it would be another 45 minutes to be delivered after it was 20 minutes late originally. I chose to pick it up and did not receive an apology or anything. This location is horrible. Ive had problems in the past with pizzas being undercooked and not receiving something that I ordered. If I could rate negative 10 stars I would.

Its 3 stars because when I order delivery its good, no issues ever. But if you go inside, be prepared for your order to be messed up multiple times in a row, be prepared to wait 45min-1hour+. This was my first time going inside out of the 20+ times Ive ordered food from there, and it was just a pathetic experience.Again, delivery was good. My orders always come out perfect that way. But dont make an order for carryout, you wont just be disappointed, youll be ready to raise hell

Always such a wait. Today I watched one of my pizzas get dropped, and had to wait for them to remake it. (Keep in mind it had already been 30 minutes since I ordered)... not one apology, not an offer for a discount next time or anything. Get home and one pizza was supposed to be extra sauce, instead they did extra cheese light sauce. This place has potential, however it seems poorly managed or something. Tonight I’m pretty sure it was the manager dropping my pizza, letting someone else’s breadsticks burn, and hollaring out the wrong dinner box order to the two young gentleman making the pizzas... causing them to remake pizzas, and yet another person waiting.The young lady at the cash register is always so nice and sweet..

Horrible customer service. Also even if you order online or over the phone you get there in the 15 or 20 minutes they tell you it will be ready and still have to wait 10 to 15 minutes. Ive seen the workers touch cooked pizza with they bare hands. Ive ordered here 3 times already and my order has been wrong. Wont spend another dime here.

I ordered a thick crust, extra cheese pizza. It was supposed to be ready in "19 minutes. " over an hour and twenty minutes later this incredible piece of burnt shoe leather is what we got.I had to throw it away.We have gotten his pizzas here before but this..... there is no excuse.

I will not be going back to this location again. Not only did they not give me the blue cheese I paid for, but apparently the workers need to be taught how to count. I paid for 12 wings and only received 9!!! Plus it had the wrong sauce on it!! This is not the first time my order has been messed up at this location. Last time, I went back because they gave me the wrong pizza. They gave me an attitude and tried to make me pay again!! It’s ridiculous! DO NOT ORDER YOUR FOOD HERE!!

Called an order in, my husband went to pick it up and it wasnt ready yet. He had to wait another 15 minutes for it to be ready. This makes the second time this has happened. So needless to say, we wont go back to this pizza hut again. Management needs to train these people better.

I live less than 2 miles from this place and please explain why it took over an hour to get my pizza on a Tuesday night when you said 30-35 minutes???? I get its new but well over an hour is unacceptable. I couldve walked and gotten my pizza faster than that. Hope management gets their tweaks worked out or theyre screwed.

I was the general manager for the number 7 Pizza Hut in the state out of about 150 stores at the time. Just got a scheduled carry-out order at 5pm, ordered through the app. Perfect experience. Strong cashier, order was ready and correct...and it’s 5:07pm and I’m already almost home.Cut em some slack guys. It takes a while to get a new crew functioning well. Absolutely nothing wrong with my experience. Keep up the good work guys!