Pho Ketkeo in New Haven

10/04/22. What is wrong with this place?? Never had such a poor pho.. as a world wide travelling Pho lover..Little amount of food, high price, forgot fork or chopstix.. taste? Noooop.

I only got takeout so I cannot comment on the dining experience. A friend turned me on to the Pho Chicken Soup while I wasn’t feeling well because the broth is marinated for 24+hrs making it very hardy and full of nutrients for immune recovery (that’s what my friend convinced me of at least). I also added mixed veggies for even more nutrients. It was REALLY good, but has a bit more salt than I would like. I went back 2 more times for the yummy pho chicken soup and also added chicken skewers with peanut dipping sauce.

Ordered to go via Uber. A guy called me saying that they couldnt process my order due to the lack of papaya that day. He asked if Id like to cancel or switch with something of a similar price. I told him to cancel. BUT I WAS STILL CHARGED, because Uber said that they had started preparing. Oh how funny! Preparing a dish without ingredients!

This is by far my favorite Pho spot in the Nation. Very flavorful and portion so big that It’s the only place that I can not finish my bowl of pho. Not to mention their nam khao is to die for.

Food was absolutely amazing; I had the pho, chicken wings, and spring rolls. Our server/hostess was also amazing (forgot her name). However, she was the only server/hostess at the time I went, so the service was very slow. It took quite a while to get my check and some to-go containers.

Well let me start by saying I LOVED this until TODAY! A very good friend of mine took me here maybe 2 years ago and I was hooked on the fried rice and beef jerky ! Even started eating the Lao Papaya salad, well today thAt same friend who introduced me to this establishment, her her son & I came in her lunch. After waiting to be seated which we were given attitude because we asked to sit at a certain table (which was the only one that was clean at that momentit took our server (older Asian femaleabout 20mins just to bring us water & even then we had to call her over which then she began to take out order before getting water for the table . After ordering we received food at our table (which was greatbut after eating we asked for boxes to go and the bill ($98which also took her another 15mins we proceeded to the register where we asked if we could split our bill which we did and once we signed for our bills she noticed there was not tip left on our bill. She then began to get loud and shout out “where is my tip” Over and over. Myself and the 2 others was began to walk out of the establishment before the server ran outside after us now SCREAMING “no tip, WHERES MY TIP” I then said “ma’am we paid forOur food” and was going to explain to her that there was no tip left because the service wasn’t good at all she then told me to “watch the next time I come in to eat” I then asked her what’s that suppose to mean ? And then told how UNPROFESSIONAL she was for 1 running outside after customers & 2 for screaming about a tip as if we didn’t pay for our meal. She told me “if you have money to eat you have money to tip” and this here is the reason why I will not be coming back, that’s very rude and unprofessional. Making a threat to a customer “watch when you come back” as if she’s going to have something done to my food next time I there to eat ! And let me clear the record I always tip when I come there but I will not tip anybody for poor service.

I use to be a loyal customer but that change when I received my pho with a floating ROACH. I will never go back.

Really, really good Pho. Could not stop drinking the broth.

One of the worse experiences ever. The service is horrible and unprofessional. The food was not enjoyable at all. Even if the staff was new as the waitress stated. There should never be a reason to insult a customer, if the customer is stating they brought the wrong food to the table two times. The third time was not a charm either. This place was a waste of money and time.

One of the best places to go to when you are craving Thai/Laos food. Ever since I’ve been going to them our meal were always on point and the waiters were pretty good, until one day I was there and there was an older chunky women with glasses who was our waiter. Everything we ask for they didn’t have but we settled for what they did. We ask for our bill she came with the bill we paid it and thought we added tip in it as well. Few minutes later as we were gathering our belongings she rushed back and said “no tip, tip?!”……I don’t know about you guys! but to me that is a turn off! We apologize and tipped her. Unbelievably unattractive. It would be sad to see this place go down because of their lack of unprofessional service.

I visited this establishment today 5/17/2022. I was picking up a order that was stated to me would take “5 mins” after waiting patiently another young man walked in picking up an order. Time goes by on to 15 mins and the young man that was there got served. I asked the cashier how long will it take and she stated “she wasn’t sure”. After waiting for almost 20 mins. I still didn’t receive the order and proceeded to cancel the order. I’m frustrated as this is how I make my daily money and the wait was very excessive. Thank you for reviewing.

Their pho thai is very good!

walked thru storm for p4f(pho for fiancé). worth the rain very comforting 10/10

Yummy. Quick service. Reasonable prices. Not crowded on a Sunday afternoon/evening.

They have 5 star Pho and awesome well priced Bubble tea!

Cant travel to eat?Dont worry, Pho Ketkeo has all the food necessities to your hearts desires. ♥️Got a vegetarian Pad Thai, and I was in heaven!!! It was mouth watering.Bonus: youre supporting a family owned business.Eat well and tip heavy my friends!!

First and last time I will ever order food from this place… waited an hour longer than they aid the food was going to be ready only to get home and miss half the food! Not only that I ordered the vegetable pho broth and it’s so salty it’s inedible… complete and total waste of my money.. I’ve never had a food experience worse than this

My girlfriend loved her dish and I was excited to try the laotian dishes. I felt very bad for the young guy (pictured in another review lolwho seemed to be doing at least the work of 3 people. During my lunch there was another couple who was unbelievably rude to him. I gave the restaurant 5 stars and know times are rough for restaurants but you need to try to hire someone else. One person cant do all that all.

Had drunken 🍜 noodles with chicken. Colorful plate with fresh basil, red pepper onions and asparagus. Very tasty...casual but friendly service.

Gabriel Gutierrez-Araya needs a raise :D - I have no relations to this man, though. He is very cute, pog, and wears nice glasses uWu. Please post that.

I dont recommend them for takeout. Tried to place a small takeout order for one person, for me to pick up as I was staying a block away. Got told they didnt know when theyd have time to make the food because they were too busy. I appreciate them being honest, but I dont want to wait two hours to pick up my food from a place that advertises "takeout".

Super friendly staff and delicious pho. You have to try the pho with the chili oil. The broth is literal heaven.

Great flavors. Lots of dishes can be chosen to be prepare Thai or Laos style. There are the standard Thai dishes and a few Laos dishes. Bubble teas with a few flavors.

Pho portion was good and the taste was good. Small place but its downtown so decent I guess. Parking wasnt hard but we went on a Sunday.

Best PHO in New Haven in my opinion. Everyone here is excellent and extremely fair pricing. Love to have lunch or dinner here. Try the PHO with extra meat!

Definitely on my list of 20 restaurants that represent my top 10 fav restaurants in New Haven. Totally delish, large portions (that you can even upsize to “Rudy” size!), at affordable prices. Location is decent, street parking available. Open during Covidian days, with spacing, etc. Summer rolls are delish, and all the veggies are super fresh. Can eat gluten free, vegetarian, or pork free here. Highly recommend!

The best Asian food Ive ever had in my life cook fresh from scratch very authentic if youre into Thai or Laotian food I recommend going there in a heartbeat

Amazing Laotian and Thai food. Pho soup with beef brisket and papaya salad were my choices and I dont regret it. Excellent customer service and generous servings. Lovely place and even better, close to the I-95

Sep lai, khop jai lai lai ! !First timer and very impressed - ordered thru Uber Eats.The food arrived well packaged and hot.Everything we ordered was well prepared and delicious.Portions are generous.Recommendations,Crab Rangoon - made in thin purses - best Ive ever had.Pad See Ew - authentic and beef very tenderLaotian fried rice - perfectly cooked and flavorfulPad Thai - very flavorful, tons of protein and the noodles they use are out of this world.Ill be ordering regularly...and once in house dining is back, Ill be going in for sure ! !

Ordered as take out. I was a bit disappointed in the pho. The broth was on the sweeter end and not as savoury as I know pho to be. I ordered the ruby size and was also disappointed in how little broth was given. I don’t know if it’s different when you dine-in, but the amount of broth was definitely not sufficient for the amount of noodles. They went a bit cheap on the toppings as well - even though I paid extra for the different kinds of meat.

The Pho scene in New Haven is decidedly weak. Ive had Pho Thai, Mecha, and Ducs, and now with Ketkeo the collection is complete. And while New Haven doesnt have a proper boiling-beef-bone-overnight Pho place, Ketkeo is the best of what we do have. Located in the "cursed" location in the concrete and brutalist behemoth near the Omni, it was quiet when I had my lunch there, but the service was outstanding, with a waiter and assistant keeping track of me indulging the Ruby sized (massive sizedPho Tai. Its a pricey bowl of Pho at $14, but the broth is the best in the city. It also comes with an incredible portion of noodles, which expands as it soaks in the blessed, beef infused ambrosia. The beef itself is mediocre, coming out cooked (it should be semi-raw on appearance at the tablethough they do have a brisket option on the winter menu which I havent seen on any New Haven menus before. The meatballs are better, with a good spring and bounce and flavor, and better accompany the rest of the meal, which is solid, if not excellent.

This is absolutely one of the most pleasant place in the region. Always when I visit this place I am truly pleased. They hold their high standard service and the topmost level of meals they give. You always win with this place. Highly recommended.

They made an excellent beef broth - no cut corners, etc. They provide ample noodles and all of the traditional accompaniments. I was a bit disappointed in getting only about half a dozen super thin slices of steak in my medium bowl, but my friends were happy with their servings, so perhaps it was a minor oversight after the dinner rush on a weeknight.

So happy to find this eclectic gem in the bustling area of Yale, New Haven, Connecticut. They serve Laotian and Thai dishes. The crab puffs were delightfully creamy with tastiest dip. The crispy rice dish was also superb, so packed with flavors and textures. The pho could be better though, maybe they were having an off day since judging by their other stellar dishes their namesake dish should be great. A seasonal special is their Lao donuts served with taro cream and condensed milk. Served warm, the skin was crispy but the insides were soft. Swoon!

I highly recommend the Nam Khao. I have been here several times and have never tried anything else on the menu because I keep coming back to it. Its basically fried sticky rice, with sausage, crispy rice cake, and lettuce leaves you use to make a little burrito out of. Its the perfect blend of acid, fat, salt, and sweetness while still tasting fresh from the lettuce. I would highly recommend it.

I never write bad reviews & gave this place multiple chances because I like to give people the benefit of the doubt & because the food is good. However, the service here is terrible! Not only once but on multiple occasions we have received horrible customer service from the employees specially the girl who answers the phone. I work with people as well so I try to be extra nice to people working customer service/retail but she is extremely rude & acts as if her customers are bothering her even if youre just ask a simple question. The owners should really manage their employees better because it’s costing them their customers & reputation.

I have to say, I am disappointed to give this place one star. Considering this is a Laotian restaurant and I am Lao, the food was pretty good. However, the staff was extremely rude. Upon seating my group of four, our waitress took two out of four silverware sets away. Not a big deal. It was unclear who our server was because no one introduced themselves and a different person approached the table every time. We ordered appetizers and had to ask for new plates because our plates were filthy with grease and black spots that I was able to smudge with a paper towel. We requested new plates very nicely and the waitress took the plates without even apologizing for the fact that they were dirty. We waited for new plates and had to ask one of the waitresses for our plates again because she never returned. Mind you, at this time, we were the only people in the restaurant so it wasn’t busy at all. Then, our entrees came out and of course, we had to ask for the silverware the original waitress took away. Now, when entrees are delivered, it is to my understanding that the waiter/waitress clears the table from the appetizers. However, this was not the case here. Instead, the waitress was shoving the entree dishes on the table which were hitting the appetizer dishes and causing them to “make room on the table,” even though we had so nicely stacked them for her. So rather than making room by taking back the unused dishes, she pushed them around and left them there. When the final entree came out, I had to ask the waitress to take back the appetizer dishes in which she just grabbed them and didn’t say one word. Not one person asked us how the food was or if we needed refills on our drinks. Then, while we still had our entrees, one of the waitresses brought out the check and never asked us if we wanted dessert. When she placed the check on the table, we let her know that we were not yet finished and wanted to order dessert. The waitresses response was, “Oh. What did you want?” So, we ordered four desserts to share amongst the four of us and had to ask for dessert plates. While we waited for the plates, I walked to the restroom and overheard the two girls complaining at the fact that we asked for plates for the desserts and then said “oh well. They need to wait.” This is the first time in my life that I have ever not left a tip. Had I not heard that comment, I still would have left a tip because I understand the stressors of a restaurant business. However, considering the restaurant wasn’t busy, how rude both waitresses were, the comments they made when they thought no one could hear, the lack of apology when letting them know the dishes were filthy, and the overall lack of professionalism, I absolutely did not leave a tip. I enjoyed the food but unfortunately, I will not be returning and the poorly trained staff can be thanked for that. I’m pretty low maintenance when I go to a restaurant. I expect clean dishes and I don’t even care if I have to ask for anything additional. I expect refills on drinks, asked one time how my food is, and offered dessert. I literally do not care if other than that, the waitress never comes over to me again. However, this service is just horrendous here and this restaurant should be embarrassed.

Wow this place is delicious and super well priced. We got the summer rolls and they were fresh and wonderful. We also ordered the beef larb with a level 4 spicy and they actually delivered. It was hot and delicious. Finally I had the sausage and the portion was big and it was cooked really well with a nice skin and great flavor. The staff was friendly and the service was good. Well definitely be back!!

Came here for dinner in between two movies acrossed the street. We got stewed pork and pho. Pork stew lean towards the sweeter side, and the phos flavor was clean and mild. Such a convenient place for people who are going to the movies!

One of my top two favorite restaurants in New Haven and also the one place I go to must frequently. To be honest Ive actually never eaten the pho in my dozen plus times here so I cant comment on that dish. But I highly recommend the wings, chicken laap, nam khao, khao mun gai, and sien hang. Skip the Thai dishes, order all the Lao specialties, and share with a group. Itll be one of the best meals you can find in New Haven!

Really enjoyable. Good pho. It was a little spicy as was the curry. They were really nice with the kids and made us a special coconut milk bubble for our oldest.

This place has good Laotian/Thai style food. They have good vegetarian options on their extensive menu.Their summer rolls are delicious, but I wish they could add tofu inside of them upon request. I have asked them many times and they have refused.Their vegetarian pho is good and filling with fresh ingredients. Their Thai style food is serviceable as well, with solid renditions of the usual Thai classics.The service here is a little bit slow sometimes. Overall, it is a great place to go if you are in the mood for Thai/Laotian food.

Walked into this restaurant on a whim. Its across the street from the cinema. We had Pad Thai, Loatian Sausage, and Nam Khao Salad. Everything was absolutely delicious! An absolute delight. Generous portions and friendly staff. We also had Thai Tea and a Mango Bubble Tea. We will definitely be returning.

If you expect to have a nice dinner experience, then this is not the place. Here is the breakdown.1. InteriorsThe place claimed to be an authentic Laotian and Vietnamese restaurant, yet it was only a claim. Too many afterthoughts; a picture of noodle ball on window with Christmas lights around, some fake Asian bamboo by entrance; none of these were ever present in Laos or Vietnam countries.2. AmbianceThere was rap music as a background sound. No Asian restaurant plays rap as background sound; it is just wrong type of music. When I said to the waiter that the music was too loud, the waiter turned it off and then turned on TV with loud sound.Here is a tip. When customers expect to watch TV with loud sound, they would go to sport bar and not restaurant. If for some reason you have to turn on TV, please set it on mute.3. Waitress and worker professional ethicsThe waitresses were talking to each other thinking that they were in some sorority house; loud, obnoxious, and of someones life experience going through a phase. Then there was a worker just dump a bucket of ice cubes into some container, making loud noises.4. Food QualityI ordered crispy duck with some sweet sauce, and it was horrible. The sauce was too sweet and oily. It seemed that the cook tried to put in too many different type of flavors to increase the chance to taste good, yet all of those flavors killed each other. I had to dry off the duck in order to be edible at least.OverallThis place was only suitable for a quick lunch meal, ordering their pho. Dont order other food type and dont expect to have a nice dinner experience. Take it with grain of salt.

Great pho. Staffs are friendly. Serving quantity is huge. Loved this place.

First time to Pho Ketkeo. My fiancé and I have been trying to find a decent place to get some good Pho that was in a good radius from Milford. The Pho was phenomenal. The reason I gave 2 stars is because the service was awful. We waited 45-50 minutes for our food to reach our table. They completely forgot about our order and served everyone else around us in a timely manner. Then, we had to ask for the check twice and when the second request hadnt been fulfilled, 25 minutes later, we decided to go up to the hostess desk to pay only to find our waitress behind a wall on her cell phone. We get it, life is hard, who knows whats going on in your personal life...but you do have a job. Thats a good thing..why not be good at it?

Opened by two best friends, this is the first Laotian restaurant in New Haven. It was my first experience with this cuisine, but the menu gave good descriptions of each dish and accurate indications of its spiciness. I was not disappointed with my selection. I had a delicious bowl of Sweet and Sour Soup with a tamarind base and Spring Rolls, delicate and crispy, fried to perfection. The staff was friendly, the portions large, and the prices fair. Pho Ketkeo is directly across the street from the Criterion, making it the perfect stop for a quick bite before or after a movie. I will definitely be back.

Went here last night,Ive read about it online,I always wanted to try Thai Food I was kinda nervous about trying it. It was very busy but the food was amazing it was a nice small clean restaurant the young waitress a girl whose in college was very nice to me and my husband while we waited and it was worth the wait, however the only downside is there was only one waitress and it was a full house for a Saturday night but overall great food and good time it will be nice if they get some entertainment while people wait around though me and my husband seen they had a Tv not sure if it works but they should use it. Some To-Go menus would also be nice so I can keep one at my job and home

Although their online menu doesnt mention it, they do have vegetarian pho broth. Service is great, and there werent many people in the restaurant, so its a great pick over nearby places with 45 min waits.

Awesome food, the Pho was so good, and so was the rice with sausage. Be careful, because they know what real spice and heat is. Definitely a great spot with a fun staff.