Papa John's Pizza in Reno

We ordered two pizzas and cheese sticks. One of the pizzas, the chicken bbq, was wrong. We asked for no onions, sub banana peppers. Leave the store, check our pizza and it has onions and no banana peppers. The guy taking the order took a minute to put in the order so we assumed it was correct. We absolutely hate onions so that was a waste. Thanks a lot.

After driving 16 mins from where I live and not ordering from 1 of the 5 pizza places around me, I had high hopes. I ordered 2 large pizzas 16 wings & cheese bread they told me 15 mins. That 15 mins turned into 45 mins & I didn’t even get my cheese bread! Pizza was mediocre AF, wings were cold & very poor costumer service. The employees can’t follow simple instructions either. Waste of my time, money & gas! I was better off baking a frozen pizza at home.

Got my order wrong… would offer not offer discount for redelivery. Deliver guy was very rude and hung up on me. Pizza box was left open when delivered. Not sure what they did to the pizza but very shady! Never again will I give my business to Papa Johns

This place is either shady or incompetent. Last two times I ordered garlic breadsticks, I received 8 breadsticks when the order clearly states 10 breadsticks. On top of that, two of them were dinky, half breadsticks, so its more like they are giving me 7 breadsticks when clearly, the order says 10. They are ripping the customer off 30%. That is just not cool. The first time it happened, I thought it may have been an honest mistake...but it happened again. Clearly its just what they do and its shady

Called at 830p to place an order and was told it is too late. Got Pizza Hut instead.

Horrendous customer service. Instead of trying to resolve the issue they blamed the customer for typing in the wrong address and not helping to fix the issue. Manager could be heard in the background when I called them saying derogatory things about me as a customer. I highly do not recommend!

The manager was very rude. I ordered a stuffed crust pizza and they gave me a thin crust and they gave me nothing back and said it was my fault.

I placed my order and within 20 minutes I had an amazing pie and tasty wings. No worries.

Pricey.They get my order right and on time.

Excellent place and good people that own it. Make sure you stop in and check it out!!!

Absolutely gross pizza would never want to try it again....

Dont order from this papa johns. Their delivery drivers obviously dont care about your order. I wouldnt be surprised if there was other things done to the food

I order from other pizza places but when the shaqaroni came out I thought why not, it looks good. I got a regular less than hot pizza. I could see more cheese than pepperoni. And dont get me started on the employees that I could see through the glass. Going back to EVERY OTHER pizza place.Came back to write its still garbage pizza and customer service no matter who writes back. Go the store and help out instead of writing the reviews. Straight Garbage.

3PM Local time door had an open sign in the window but doors were locked. This location may be delivery only or they didnt get the memo that they can open. Either way conflicting signals is a good way to loose business. I ended up going across the street to the Blaze pizza. There doors were open they want business and they got mine. First time eating at the Blaze it was pretty good

We have ordered the works pizza, and jalapeno poppers yesterday. Both were horrible tasting unlike before. The pizza was tasteless, felt like baked a frozen pizza. We make better ones at home. The poppers were doughy. Not properly cooked. So disappointed.

If I could give zero stars I would have. This was the worst pizza we have EVER had. The crust was undercooked. The cheese sticks were over cooked. I will never get papa John’s again. 7-11 has better pizza.

Love papa Johns pizza. Glad there is one in Reno now. Drove 30 minutes to get it and not disappointed at all. They are Covid-19 compliant. Doors locked, must call to gain entry, cleaned the pen before and after use. The pizza was great. XL was fairly priced compared to local shops but better quality. Great Job!

Its chain pizza. Like the bbq sauce and thin crust!

Good pizza. Little greasy.

After re-locating to Reno two weeks ago after being away for 10 years. I have ordered twice from this location and both times my order has been cancelled without warning. The first time was because I used Papa Rewards points to lower my delivery bill which brought me below the $15.00 minimum. I do not have any issue with this other than it essentially makes it difficult to use Papa Rewards for delivery. The problem was that I did not receive a call from the store asking if I would like to add anything to my order. I ended up waiting over an hour for my pizza to be delivered even though it had been cancelled. I called the store and they explained the policy so I added an item to make it able to deliver. Could customer service be better? Certainly, but not a huge deal. We were able to sort it out. The real problem came when I placed an order today for pickup. I used my free pizza code and made sure that it was for pickup so we could avoid the delivery issue from last time. I hopped in my car and drove the 15 minutes down to the store. Upon arriving at the store, I called the number out front and the worker informed me that my order had been cancelled. I asked why? He said because the owner denied the order because they cant be giving out free pizzas if they want to stay in business. He also told me that I was a problem customer because of the order last time. I have never in my life been called a problem customer. He said had I had ordered more pizza from them in the past they might have allowed the free pizza to go through. Again, I had just moved here so that was not an option but I do frequent Papa Johns hence the Papa Rewards. He told me there was nothing he could do unless I wanted to add more items to the order. Unfortunately all parties involved lost. I didnt get my pizza and Papa Johns lost a former loyal customer. 0-2 is not a great welcome back to Reno.

I drive from Dayton for this pizza. Really good.

really bad customer service. I made a mistake on an order that they would help to correct it.

Took way to long food was cold

The Manager at the South Meadows Pkwy store was incredibly rude. I ordered pick up and a delivery driver was walking out when I arrived. He let the Store Manager know I was there for a pickup order. When the Store Manager came outside with a customer’s order who was behind me. He handed that customer his order and took my credit card. Then he proceeded to yell at me for not standing 12 feet away from his front door and then told me he was not supposed to touch my credit card. This was despite the fact he was within one foot of the other customer to hand him his food. I was told the card reader was inside the store, but that I couldn’t go inside his store. I’m so glad I have choices when it comes ordering pizza. Tonight you lost a ten year customer. I would recommend others look elsewhere for pizza until ownership or management changes.

I was quoted a 25 to 35 minute wait time and these guys got to my door in just over 16 minutes! The pizza was good & quality was not affected. Way to go guys! I will be ordering from you again for sure!

If I could rate them with zero stars I would. Incompetent service. Horrible “management”. I will never go there again.

The Pizza is always good.

Went into store & ordered. Was clean, fast, nice, delicious.

They are very friendly and make sure to give you what you order and how you order, such as clean cut or any special request you might have.

Good

Good service. Good pizza !

Pizza was only fair, and the young man who served us was borderline rude. He seemed to be in hurry to go home or on his break? Had 1 or 2 questions, and he didnt know the answer, and didnt ask anyone else?!

Good and fast. Better if you order in advance.

Fast hot good! Is that their slogan? Should be.

Always my favorite place for pizza... anytime!!

Great food & service.

I got to say man the pizza was great. And their garlic sauce is to die for, but it took them an hour when they said 15 minuets.

Been ordering here for years and they never disappoint. When you become a regular, you become family and they always take care of you!

There are several very negative reviews about this Papa Johns location which have negatively reviewed the quality of the pizza. I disagree. The food is excellent and consistent with other locations I have eaten at across the country, and I have ordered here >10 times I do carryout because it is very close to my residence so I have no input regarding the punctuality of delivery but I would rate the quality of the food as very good.

Someone down below wrote "worst pizza on the earth" - I couldnt agree more. Five stars for their review. One star for this pizza. I cant believe they are still in business with the likes of Nu Yalk and the like all around there. EVEN LITTLE CESARS - YES, LITTLE CESARS is better than this. Would rather not eat dinner that have to put this garbage in my body. I cant wait till this chain shuts down.

Ordered a pepperoni with extra cheese to be delivered it had whole peppers on top of it and overwhelmed my pizza it did not taste good, delivery driver was pleasant at least . . . Oh and it gave me food poisoning.

Good service and the pizza isnt too bad either.

WORST PIZZA ON THE EARTH!!!

ive ordered from this place probably 20 times, and at least half of those times the order takes more than an hour to get to my house, and if i call to complain theyll say youll get a free pizza or some bs like that, and they never give you one. this place needs to get a new manager or something because the service here is horrible and ii have no idea how theyre still open.

Okay, you order a pizza. Sounds good right? 82 minutes later you get your pizza. Not so good anymore. Pizza is cold and feels like it has been stirring in a warmer or bag for at least an hour. You ordered online, was supo6 to get a free pizza the next day. Yeah lies. The place is horrible. Order Dominos, Pizza Hut, hell Pizza Factory. See if any of them gives you a 82 minute wait time after you order the pizza with no prior notice.I know what you are thinking....i will give them a shot and see if the reviews are true. I did the same thing. Yeah, prepare for disappointment. I hope the mixer breaks and Papa Johns Camero starts on fire in the parking lot. Place sucks.

Theres a reason why theres only one left in town. For how long though

Saturday, Hours are 10am to 10pm. A person then told me hours were 9pm on the phone.. She would not let me order a pizza at 8:35. Then she got the manager and she said that it is only open to 8:30. The manager was very rude. I they really dont care about customer service at this location. Skip the hassle and rude employees here and go to the one on Moana Or order somewhere else.

Absolutely awful service.I have ordered from them 3 times, every time the food has been cold, at least 30 minutes later than promised, I wrote an email to the franchise owner the last time and they never responded.Papa Johns is a good franchise, but this location should be shut down and put under new management

Burnt food, lacking in flavor. Typical of this chain.

Not good. Weve been here twice. The service is simply incompetent. Call Dominos, theyre just down the block. They have a clue. Papa Johns is clueless.