Panera Bread in Nanuet

After COVID-19 everything changed. Most places have changed their hours. Now that more people are regaining their trust of the great outdoors maybe times will change. Through it all, Panera Bread, has maintained its highest quality of food and professionalism.

OK, so Im addicted to cheddar & broccoli soup. You caught me.

Cashier let two people cut me in line while I was trying to order breakfast because she knew the people. Manager then came to take my order. Asked him if they were only serving breakfast at this time (I wanted lunch items), he said yes. So then I asked for the Chipotle chicken breakfast sandwich that comes with avocado. He said they dont sell that. I pointed to the sandwich on the menu behind him, he said "oh that one".Then I waited 10 minutes for my one sandwich. And the people who had previously been taken before me despite me waiting in line ORDERED LUNCH ITEMS AND GOT IT BEFORE ME DURING "BREAKFAST". This place is just purely annoying and overpriced. Better off stopping at McDonalds.

Avoid or do not spend more than 2 minutes in here. Food is hit or miss but more often miss.

Extremely disappointed! I waited over 30 minutes for 3 soups. After I ordered fruit cups, I was told they ran out of them while waiting. The food pickup area is not managed in a orderly fashion. People are standing by the food counter and breathing on peoples food. A customer asked for a refund due to the delay in her order. So, poor service, unsanitary food pickup and running out of food. That equals poor management! I have been visiting this Panera for a number of years. It was a five star, but now 👎 5 thumbs down.

No customer service, very unprofessional. Go elsewhere to eat.

Nice new breakfast selections.Still a great place to get meals or snacks. Just wish prices didnt go up; they were already on the expensive side for what they sell.

Tonight I ordered curbside pickup....which never came out. When I walked in the order was on the counter and two employees were in the area. There were no customers. Do not have a curbside option if your staff refuses to comply.

I ordered a sandwich here and they some how confused my order with no lettuce, and I asked for an apple and got chips thrown in my sandwich. At least they gave me free bread. Best bread house ever! 5 star!

The service is just SOO SLOW AND RUDE. The food is basic Panera food but jeezz no one should have to wait 30+ minutes for fast food from rude disengaged employees and an extremely unorganized location. I would not recommend coming here.

Stopped by Panera Bread for a Chicken Noodle soup. The soup was nice. The only issue is they serve a half a bowl. I am thinking it should be more in the big bowl.

many hairs in my salad🤮

Poor quality and overpriced. Chicken in my salad was ice cold sticking together. Disgusting taste not worth your money

I was there for dinner for 3 , ordering was easy - one could order directly with the cashier or with app or with self service kiosk. Cashier Leonard was super helpful in answering all of my queries. even though store was about to close , he helped getting my queries answered with a smile at the end of tiring day.One of the employees Rosa gets lots of kudos to keep store clean and maintain the hygiene. She was constantly working to keep every table clean. Very inspiring.Overall, food is good except the French baguette was extremely hard. We have eaten at this store several time but this time the bread was really hard, something that needed to be looked upon.Overall good experience , would rate about 3.5 as there is room for improvement. I would definitely be coming back here .

Worst experience ever…they took ordered for a soup n sandwich waited more then an 25mins and still order never came through in the “computer” and employee goes not my fault and walks away! Rude EMPLOYEES INCLUDING SUPERVISOR …

I want thank Zilene at the Nanuet NY store for taking the time to help me on the phone to find a receipt from an order over 3 weeks old. I needed the receipt to submit an expense report for work. Her great customer service went above and beyond normal standards. Not only did she find the receipt but she was extremely sweet and professional. The world would be a better place if there were more caring people like Zilene.

Around 1.30- 2.00 PM time sunday 20mar2022, I had the opportunity to taste thai chicken soup bowl size. $8.99 .soup oddly had 5 small thin pieces of chicken less than 1cm size ,I .talked with sales to resolve the issue . Bluntly put it take the complaint to corporate phone number. Basically panera bread do not care about what they serve you in quality ,quantity or size of the order.Good luck?!Very poor quality or control if any.They know how to collect money only. .by the way $1.50 can of campbell soup has more chicken.

So, I placed a delivery through the app at 1:10PM… at 2:15PM and two phone calls later, the order finally shows up, and you guessed, it was not my order.Phone back and when I finally get through Panera blame Door Dash for the mix up. Really can’t understand why it would be the delivery services fault. My colleague ended up picking up the original order at 3:20 which looked like it was thrown together. Quite an irritating experience really. No apology……nothing. What happened to quality service and customer focus?My first-time doing lunch here. Will give it a 10. Tomato soup was delicious-and the chicken and avocado sandwich melt was truly superb. No delays with the order, it said 12:30 pick up….and everything was ready when I arrived. Will do this again.Today, I went to the store and left with my order…..everything was outstanding. I guess the lesson here is to go get it from the store.

Worst experience ever. Ordered curbside and was told my order was ready. I waited for about 10 minutes with my lights flashing. Nobody came out so I went in. Only for it still not to be done and the cashier asked what my name was and could not find the bag. Tha bag was on the counter and she did not see it. My issue was that I ordered curbside to avoid getting out due to having a sick child in my car. Still had to get out of my car and still was not ready after them sending me the "ok your order is ready". Nor happy with the service as this is the second time Ive done curbside and has a terrible experience. Panera you can do better or remove the service if you cannot staff at this time.

My curbside order took a long time after it said it was ready. So my husband went inside to get it. There was a customer starting trouble in the store so We figured out why it took long. But even then my latte was not prepared so we left without it. I was pretty disappointed. My teriyaki chicken bowl was drenched in sauce and Ive never had it like that before. Usually its perfect.

I honestly don’t understand what’s going on at this Panera bread, but I would not recommend any one coming here. Today I witnessed about three homeless people inside the cafe. My mother and I were enjoying our meal and a homeless man came and sat across from us staring. He then begged and asked if I could buy him food and give him money to go home. I spoke to one of the workers and they said they allow those same homeless people to enter the cafe on a daily basis even though it is not allowed. This made me feel very uncomfortable. This is a health concern and safety issue that should not be allowed at Panera bread.

Decent services and no nonsense service.They all.spoke English and thats service in itself.Decent menu for a Panera bread chain .Their soup (10 vegetables soupwas super duper salty (....ahhh very unhealthy...so much sodium ).

Hit or miss. I have dined in, ordered out, and used a gig food delivery service. The food is either prepared excellent and looks delicious, or looks like it was slapped together in seconds and thrown into a bag. I do love the selections and menu Panera bread offers. And despite the presentation, the food does taste good. I would suggest the staff take the extra minute to make an appealing sandwich, it goes a long way in the eyes of customers, and adds consistency. The staff is friendly and the baked goods are usually fresh and tasty.

Service is the PitsI placed a simple order of a pick 2 - sandwich and salad. I wound up waiting about 30 minutes but in the meantime at the queue line, they dont notify any to go orders their order is ready. I saw a bag being placed on the table and a girl who was there before me picked it up after peeking in and talking to the staff. She went off, came back and asked for a bag of chips instead of bread. 5 minutes she comes back and places the bag back on the table (btw, the bag of chips she asked for is gone, so she gets 2 free sides I guess when her actual order is ready). At that point I realize she must have picked up my order but wth, why didnt the staff check her receipt or name? There was no call out of names when they placed it in the first place. I told the staff someone walked off with my bag and why didnt anyone check- all I got was an embarrassed smile. Thanks for nothing????I havent come to Panera Bread in a long time - over 3 years - due to overpriced food and lousy service but this was even worst than usual. Regardless, I will never come back to this place ever again.

Order sandwiches soup and pizza , and paid for reliever with tip. sandwiches were missing so I called the store . I must say there are really stupid people working here including the manager who hung up on me . Called the corporate office and got my refund and got 2 free sandwich. I will never order anything from Panera Nanuet. Hello Panera NJ.

First time being at this panera bread! it is a bigger panera and very pretty. There was a line when we got in, but moved quickly as there were 2 registers open. I ordered The autumn Squash soup and the bacon turkey sandwich with avacado. Both were good. Only thing is i had the you pick 2, and they forgot to ask if i wanted an apple. Its all good tho. Ordered a strawberry smoothie which was delicous, had to ask for it tho. Its okay because maybe they have an issue with theft. Only complaint was some tables were dirty with crumbs on it.

Ive had Panera Bread before, as a matter of fact I would order from them for my business lunches (another location of course). But this location is terrible. My daughter and I ordered the lobster roll, it was cold and nasty. Very sad.

Absolutely horrible the last couple months. Most Panera restaurants are great but this one is ridiculously understaffed and should be shut down. No soap in the men’s or women’s bathroom, guess the cooks can’t wash their hands after using the toilet. Told employee and she couldn’t care less.Waited 30 mins for curbside with no one answering the phone. Finally went inside and had to cut in front of the long line just for the employee to say they are short staffed and told me to “just wait.” Food is dried out and not typical Panera quality.

Horrible waits for pickup orders add 15 mins at least for pickups and then have to beg for them to give your food. I’ve never been to a panera like this. You were warned.

Went in to grab 2 orders of their Mac and cheese. I was told they were out and only had the broccoli & Mac and cheese, which was recommended by the cashier. I was very disappointed. It had the consistency of a soup, very watery. Not filling at all. If you like broccoli and cheddar soup you’ll like it. I’m not a fan.

I placed a catering order for this location around a month in advance of my wedding which totaled over $270 (including the delivery fees + a decent tip). I ordered food for 15 individuals to be delivered to my home so we could have something to eat while getting ready for the wedding. I received a confirmation email from Panera the day before so I felt that we were all set & ready to go.The order was set to be delivered between 11:00 AM-11:15 AM. By 12:00 PM, there was still no food delivered and we began to worry that it was never coming. We had to leave the house to head to the ceremony by 2:00 PM so we did not have a lot of time to eat lunch and finish getting ready. I was highly embarrassed since I had promised the bridal party that I ordered a SUFFICIENT amount of food for us to eat.My maid of honor tried to contact the Nanuet store multiple times, and no one even bothered to pick up the phone. We eventually were able to get in touch with corporate who initially (& insultinglyoffered only two $10 rewards to make up for the aggravation. They promised that they would contact the store and try to deliver the food by 12:30 PM. Once again, we were understanding, but emphasized that we needed to leave our home soon to head to the ceremony.By 12:50 PM, there was still no food delivered and the Nanuet location still didn’t answer their phone despite numerous calls. We were forced to contact corporate, once again, to cancel the order. Sadly, we were now hungry & without food. Thankfully, we contacted another local restaurant that was able to prepare food for us to eat at the last minute.By 1:20 PM, a Panera employee finally came to deliver the food at our home (over two hours late), but we had to refuse the order & explain that we already ordered food from somewhere else.Thankfully, the rest of the wedding day went off perfectly but please be careful placing catering orders from this location and don’t assume that a confirmation email guarantees delivery/order completion.

Ordered pick two and a separate sandwich for pick up. Got the pick two, but when I opened the sandwich it was only half with none of the add ons. Drove back to get the full sandwich and they made half again, had to wait 20 minutes for them to make the other half but they ran out of the same bread and had to make it with something else. Never ordering pick up form this place again .

Ordered steel cut oats. It looked and tasted like they were prepared a day prior. Pager did not buzz when the order was ready. Kept on waiting until decided to check myself at the counter.

Highly highly don’t recommend. Staff was super unprofessional. I ordered a bread bowl and after patiently waiting 45 minutes I decided to get my money back. The Manager Sean told me that maybe I don’t understand because I don’t work in the industry. Maybe he shouldn’t assume anything about me and he should advise that they’re backed up and that there would be a longer than normal wait. I’m fine with waiting for food I’m not fine with being disrespected.Panera lost a customer for good. BYE

I love the pick 2 options of the menu. We are aware that fast food and restaurants in U.S. serves more than the recommended serving per average for an adult. The pick 2 options allows me to have an appropriate portion of soup and sandwich, honestly the combination of choices are endless. Food taste great, keep in mind you can make some adjustments to make your meal more like what you want. Give it a try

Very clean place. Some how busy but I thats good,it translate to fresh food all the time. Good variety when it comes to sandwiches and in general. Friendly staff keeps place spotless. Recommended for a nice lunch or diner, happy eating.

Cashier forgot some if our order. It took forever to get our order. People that came in behind us were served and I had to find out what happened to our order. Pizza sauce was watery on the flatbread.

Not a bad place as long as you go when someone who cares about doing the job right is on duty. I have gotten both my order where things where obviously half done or never done right, such as drinks consisting of water and creamer and no actual drink or salads missing whole ingredients. When they get it right through the food is good.

ZERO STARS is more like it. Placed a future order online for rapid pickup. Order was for 6:00pm. 40 MINUTES later was told my order was being prepared now after being told my "order only needed 5 more minutes" When I told them to cancel my order, there was no remorse or validation. Dont waste your time. There are several places to eat in the area. Last time eating/ordering from this Panera Bread

I have been coming to Panera Bread at this location for close to 10 years. Today they lost my business.The prices are way too high. $15 for a large coffee and a small salad. Crazy!The portions are very inconsistent as well. I got a grain bowl with chicken today and there was 2 small pieces of chicken in it. I paid an extra $2.50 for some 0.1 oz of chicken scraps?They also stopped letting you refill your coffee cups. This just comes off as cheap. I used to sit there all day and order 3 meals working on my lap top. Now I limit myself to one meal.This location must be going under business wise. Today the cashier messed my order up and instead of just giving me the correct order they actually brought me over to the front to refund me $8 and charge me $11 for the correct order. YES they really had to scrap an extra $3 out of me.No big deal. So then the call me for the correct order and they put extra tomatoes on it when I specified no tomatoes ON the original order and corrected order.I expressed my discontent and the assistant manager looks at me and says "YOU didnt tell me that" and doesnt offer to remake it. Just tells me to "pick them out". If youre gonna charge $15 for a handful of overpriced hospital food at least dont screw up the order or give good customer service. Geeze.Panera in Nanuet, you just lost my $1,500 in business per year for $3.00. Congrats. The old management was great, now it seems they are trying to give people less portions and charge people as much as possible to increase their gross profit margins. People are catching on and this business strategy doesnt work. The value just isnt there anymore.Overall the biggest pet peeves here are the high price, inconsistent portion sizes and inconsistent quality of food, no refills on coffee (they mask it as a health concern but even before covid Id hear management discuss the coffee bandit pandemic), when they mess up your order they make you go through this annoying process of refunding your card and getting their extra couple of bucks back from you. Telling a customer "you didnt tell me that " after you messed up their order already is not a good strategy to maintain valued customers.Lastly not but not required but when you mess up an order just leave it with the person. Dont throw it in the trash. Its incredibly wasteful. Its not like youre going to re use the ingredients. Or hopefully they arent.Theres a Starbucks in the same plaza that has better coffee and just as good breakfast wraps for half the price and headache.

This time this panera location did not do well. We placed orser online to pick up in the store in 15 min (per panera emailwe came to the store and waited another 20 min before our order was served. Kids started to eat it few minutes later while we were on the road just to find out that from our two orders of pick two slads were good but sandwiches were not the ones we have ordered. Since we were on the road we did not come back. This is the first time it happened to us.I am dissapointed with the lenght of the time it took to prepare our order and inacuracy of the order.

Waited over an hour to receive my curbside pickup after they gave away our order to someone else. They came to our car 3 times to get the last name of our order and never returned back. We had to go inside for them to remake our order and pick it up ourselves. The lady at the pickup counter shooed me away when I tried to ask her about my order.

Well if youre expecting curbside pick up dont. They offer if but for some reason dont actually bring your order out to your car even after you check in and let them know youre there. You will wait and wait. Eventually having to going and get it yourself. I dont really understand why they off curbside pick up if they dont do it. Anyway the food is always fine. Service not so much. Staff usually looks bewildered.

Visited this location and had coffee before work. Clean with pleasant staff

Friendly staff, relaxing atmosphere, and freshly prepared food: New England clam chowder, green Goddess salad with baguette.

Most Panera Bread locations Ive been to have been fabulous. This one? Not so much. There, obviously, werent enough people working. And the few who were working were slow to help. There are, also, no kiosks for ordering at this location. They messed up our order, as well. Definitely wont be returning to this location.

Ive been to a lot of Paneras. This one was chaotic. The back prep area looked like a disaster zone. We waited over half an hour for our order to show up. We were told theyd be ready in 5 min. 20 minutes of waiting and no order, we asked the manager. Yet another 10 minutes later, the food shows up. 30 minutes for two salads. Ive never had this poor of a customer experience at any other panera Ive been to. Absurd. It wasnt even especially busy, it was a normal Sunday late afternoon.

I can never go back, because the service keeps getting worse. If, you get friendly staff than it makes the visit memorable while the cold and unfriendly staff makes this place terrible. Additionally, the store has very high turnover and is very shortstaffed so my past rapid pick up orders were never ready on time and I had to wait additional 15-20 minutes to get my order corrected since, I had to wait for the one cashier that was handling the long line to be free to get my order ready since there is only one person, working the front. This has made, ordering at this store, a complete nightmare since so much time is wasted to get my order prepared even though I ordered the item over 20 minutes ago. I kept supporting the place until this moment because, this restaurant used to have an amazing staff that made this place, very welcoming and the food was always delicious. Unfortunately, the high turnover has made this place just a revolving door for young students that dont really want to work and it shows in their unfriendly demeanor towards guests and the food that is prepared wrong or not prepared properly at all. I kept getting disappointed with each visit that, I finally had enough because each year, this place is getting worse and it looks like management needs an overhaul because, they should be training and hiring associates that actuallly, encourage people to come back, instead of disappointing them with lackluster service.

The whole chain has gone down in quality and quantity over the last two years everywhere. Portions have become ridiculously sparse of main ingredients and on-line order asks for tips ahead of time, before you have had a chance to evaluate the service and quality.This picture is typical for a mozzarella flatbread PLUS gouda. It is typical from CA to FL, NY...

It used to be better. The food is great, just wish the workers cared more about cleanliness. The tables are often dirty and sticky. The people who make the food wear gloves but touch their hair and clothes and other surfaces. Went in one time in the summer and there were flies all over the quiches and pastries. The worker just shooed them away and served one, I walked out.