Olive Garden Italian Restaurant in Monticello

Excellent service! Chevy she’s amazing. Thank you for everything. Thank you so much from my family and me!🤗

The best waiter ever, hes a complete nut, his energy was everything 🥰🥰

I come here often and have to complain. The servers are friendly and food is good.

Food was fine; youre at an Olive Garden. Atmosphere was a bit odd. A little dingy and felt more like a hangout for the staff than a working restaurant. Maybe some people prefer that?

Olive Garden is Olive Garden. A lot of items on the menu but not really…. If you know what I mean. Alfredo has no flavor but besides that everything was great. Would recommend if just going to get pasta, salad and breadsticks but if you want other options try something else. However service was good, fast and friendly.

The Hostess less than helpful. But Angel our waiter was the BEST. Courteous and thoughtful. Came to let us know there was a backup. I cant be more thankful.

The worse serve tonight look they are empty and I here for more that 1 hour for 5 people two kids so they past all people first than us

Visited a couple weeks ago.Very dirty. Bar was not clean table dirty dishes unclean server she was young African American girl. Didn’t wipe down, menus were sticky. Had to request bread never brought out. Food wasn’t hot maybe warm. Salad was old n brown. The glasses n utensils were not clean. I wouldn’t eat hear ever! Don’t sit at bar it’s disgusting. Seats were dirty to we had to move down to find clean seats. Bay plaza Olive Garden needs to do better

Best wishes to Sebastian the Manager, a great asset for Olive Garden or any other company he decides to work for.Also a thank you to a fine young lady Sky.

Wonderful service, hot and ready to eat meals complimentary salad with bread sticks 😋 my only problem was the washroom, needs a good cleaning and a make over but all in all its was awesome 👌

i had the salmon with broccoli and it was perfectly cooked, just what i expected; everyone else in my party really enjoyed their pasta choices, the accompanying salad is amazing and i could not stop eating it! the kids menu is way better than most other restaurants, you can tell a lot of thought went into the options.the staff brought us a highchair and were very attentive and nice the entire time, will definitely be going again.

Good food, service was lacking a bit. Not enough attention to details. Overall. Food was made well and good portions.

The waiter was very nice and polite. The food was good. The ice tea was too sweet for me. But overall everything was very good ☺️

Aug 19 2022 - Went there with the family and it was kind of disappointed. We ordered the lasagna and it was very salty. Right before that all the forks and knives that were giving to us were not cleaned at all they were dirty with previous food. Server never gave us bread sticks either, it was a total disappointment. Will not go back here.

Everything taste fresh and food came at a good timely manner

Bay plaza 🫒 Olive GardenThere entire staff is the best you tell them you dont like something they go all out to make it right really enjoyed my meal and my friends are very happy that they enjoyed their meal

So heres my story...I ordered the fried calamari, son and daughter ordered the kids meals and my lady the chicken Alfredo. Right.So my food came 1st and periodically so did the kids, meanwhile weve been in the restaurant for 40min already. Eventually my ladys food comes, she waited a total of 45min for some chicken Alfredo. My lady checks the food, finds out it wasnt cooked at all , all that time waiting for WHAT????!! the waiter knew it when he brought and tried to cover it up with a dessert on the house smh the whole restaurant was mostly empty!!! How yall messing up anything??!! Like really 😒

Olive garden is my fav restaurant, but some of the staff at this location need training. Been there over 3 times at bay plaza and left because I wasnt being served, the restaurant was not full and even checking in with the front desk I still didnt get served. I love the other location but its a no for me at bay plaza, sadly, its closest to where I live.

Service really does depend on the time you go. When it first opened it was great. I’ve been a few times since and it keeps declining. Makes you never want to go back.

I went here for a nice night out with family from out of town and I regret every bite, except the spinach and artichoke dip. That was delicious and the only reason they got 2 stars from me. The little homemade pita chips were tasty too. But the rest, literally made me sick.I had salmon which was so small, like 4 bites small and it came with broccoli, broccoli with no butter or salt. If you go dont waste your time with the salmon, and I think its farm raised and filled with all types of bad stuff they feed farm raised fish. Just skip it!Hust go to red lobster instead.

I go there for the salad and shrimp scampi. Love second serving of salads. Dressing on the side, because they pour too much on. I think they should give everyone a choice to take the dressing on the side. I really do think the seats need an upgrade. The seating is very unattractive. They should have remodeled after the pandemic.

My experience was okay my waiter was very nice. But I did have an issue where at first wanted to place me to sit with my daughter at 90 degree weather. The shades were broken and the sun was just unbearbable to sit there i asked to be moved and the hostos did just that he was very nice. 2. There is no busser to clean the bathrooms they were pretty dirty and smelled bad. A waiter had to stop working to clean the rest room which I find pretty sad for her she is waiting and doing housekeeping pretty unsanitary if u ask me and doing two jobs at once not cool, she was nice but that is not her fault u would think that is managements fault. The Toliets were not functionable let alone lets not talk about the smell 🤮. Staff tried there best I saw that, this resturant was really good when they opened it needs guidence and have mature workers as well because they accommodate customers very well comparing to young adults most times not saying they did bad but more guidence helps and more training. In other states Olive garden has the best customer service and the environment is clean. I Think the resturant can get back into the shape to give the resturant better reviews. Although we are in the Bronx it doesnt have to look bad it can be fixed The food was good no complaints but thats is my critic.

The absolute worse experience ever. The host sits us at our table. We never received Utensils or napkins. I asked the host for napkins twice. She never brought us our salad. She brought the entrees - pasta - with spoons. Every time I had to remind her for something she would apologize but take her time. Her hair was super long and when she reached over to give my daughter parmesan cheese her hair was over my food. When I asked to speak with a manager he was no where to be found. Then staff miraculously found him. They finally give us Utensils and they are fifty with spots and dried up food on it. At this point I am over it. The manager and his staff need some training. They should have anyone handling the food to have their hair up. Totally disappointed. The manager claimed to have given us a discount but we never saw the receipt so who knows. I will never go back to this olive garden.

Sooo delicious 🤤😍😍😍😍I had an amazing experience the first time I visited the restaurant. My husband and I ordered the Pasta Carbona, the chicken parmigiana, the mozzarella sticks, chicken soup, and the tiramisu. It was completely amazing 🤩😍😍😄. I highly recommend trying the Olive Garden in Baychester. 🤤🤤🤤👏🏼🙌🏼 The waitress who took care of us was also a super star. We couldn’t have had such a great experience if it wasn’t for our server.

The food was excellent, service great, on time, no mess-up, plenty of food. However, the chocolate cake they had for dessert was 9 dollars and change for a single slice. I was expecting a mini cake not a slice, but when I bite into the cake it was freaking amazing, and than I understood why that cake was so costly for a decent slice. After eating that slice of cake, I only wish I had the whole cake to share with family and friends, literally next time I will definitely buy 8 slices instead of one, its that amazing.

I have to say yesterday on Mother’s Day at the Olive Garden in Bay Plaza it was extremely busy with long waiting time to dine in but it was worth waiting. My wife and daughter and myself was served with an awesome waitress named Shevana S. Her service was excellent and went above and beyond. We need waitresses like her that brings cheers and kindness and concern with our Dining. Because of her we will definitely come back and would like for her to be our waitress. She gets 10 STARS from us. Can’t forget the Manager there who also was awesome and caring. Thank you all .....

We walked in with a group of 20 and was seated rather quickly. Salad was on the table and water however there were no cups or silverware. After receiving that it was smooth sailing. Bread and food followed hot fresh nice presentation of our meals. Very tasty and satisfying. Everyone was happy with their meal including the little ones. Reasonably priced and our server Chevy was very patient and accommodating. Kudos to her!

I visited this location on Friday 4/15/22. I was seated in the bar section and the service was HORRIBLE. It took 20 mins and two visits to the counter before someone acknowledged us. I had come to The Olive for the bread sticks(Golden Brown and soft)an was very disappointed. We were served overcooked and not so soft bread sticks. This is my second visit to this location and I am sure itll be my last. Horrible.

Waited to long for the food salad was rotten food was cold.

The food was good, and the drink was on point. I ordered a mango and strawberry, Margareta. The server was very nice and made sure everything went smoothly. To get a table for two we were put on the list, for 30 min and they would call us, but it took 10 mins for us to be called, so Im happy about that. We didnt have to wait long for the food eighter.

Waiter was nice and friendly. I loved that they actually distance everyone. The food was absolutely amazing.

This place was awesome. I gave it 4 stars instead of 5 because the hostesses (yes there was 4 standing at one podium. They asked us how many was in our party (4and just said ok and just kept laughing and joking with the 3 other people standing there. I asked "you dont need our names?" She said no thats ok have a seat..then 10 minutes later walked around asking everyones name and party because "oh she was doing it for the other girl" 😒 one of the ones who was standing right next to her 😒 EXTREMELY UNPROFESSIONAL. However once we were seated 30 mins in total later our server which name was "STILES" WAS AAAAMAZING. He SERIOUSLY NEEDS A RAISE/PROMOTION/SOMETHING! (Now to remember a servers name AFTER leaving the experience is SERIOUSLY impressivehe was AMAZINGLY nice he suggested the most delicious things to eat and drink he joked and smiled he was attentive but not over the top and even if he forgot something in a split second we didnt even need to remind him he was ontop of it. he was truly awesome...he made the food experience much more! Food was delicious drinks were amazing and honestly it was all thanks to Stiles.

My server was amazing but the rest had their mask off. Didn’t make me feel safe and comfortable. They food was great however, and drinks amazing

"Happy Birthday," they sang - and brought out a piece of still-rock-hard-frozen pumpkin-flavored cheesecake with a candle on it. It was a fun and unexpected surprise for my 40th birthday, that I didnt ask for. And then I saw the $8.25 on my bill for it. Really?This was the tip of the iceberg for a dismal birthday dinner with 6 of my closest friends. The server brought our drinks once, then disappeared for the rest of the meal. She never once checked on us, refilled drinks or anything. We could see her in the next dining room over, sitting at a table and counting her tips. My "Chicken and Gnocchi" soup had exactly one piece of chicken in it, and exactly zero gnocchi. Trust me, I counted.The icing on the proverbial birthday cake was when she brought the bill to me. She stood next to me and hovered over me, close enough that her thigh was literally touching the back of my arm near the shoulder as if she was "leaning" into me. She watched while I wrote the tip, then swiped the bill away as quickly as she had set it down. Perhaps she was afraid we would not tip her, or not tip her well, because we were somewhat vocal during the meal about how terrible the service was - and Ill bet she could hear us from the next room over while she feverishly counted her tips. Never in my life have I had a server stand over me and watch while I wrote and signed the bill. My friends were dumbfounded.. and I was offended.The ONLY bright spot -and the reason this review gets 2 stars instead of 1.. was the hostess at the front stand. She was sweet enough that I remember her name - Katelynn. She is an absolute treasure. Friendly, charming and very quick with taking our reservation and finding us an available table. Every time we interacted with Katelynn, it was a joy. I wish Katelynn had been our server. She is a model employee who should be used as an example of what everyone else should do.I love Olive Garden as a chain. I love the food. But I have been to the Bay Plaza location time and again - and each time I walk out disappointed. The food is okay (when you can actually get some chicken and gnocchi in your soup), but the service has repeatedly been a horrible miss.Unfortunately I dont think I will be back.

The angel air pasta with shrimps was delicious. The service was good and the dessert too. I recommend this Olive Garden.

Our waitress Shevana was awesome and very sweet! A+ customer service from her! She was awesome! 👍Food was great too! Restaurant was also clean. One thing to note: if you want to dine in, you have to have a proof of vaccination card, that’s a rule from NYC. If you don’t have a vaccination card, you can’t eat inside, even if you have a mask 😷. You can always takeout if you aren’t vaccinated.

Experience was not that great neither that bad. Food and drinks were good. I decided to try something simple. Tour of Italy, Soup, Salad, Breadsticks. The restaurant was clean and staff and waitress were nice.Here is a few things they need to work on. Customer service skills need work. I had to ask for water FOUR times. They ran out of Iced Tea but yet the waitress did not offer anything or got me interested to buy any other drink. Did not asked me if I wanted a dessert neither suggested any appetizers.The staff can perform great if their people skills are polished. By doing this the staff can get more tips, better reviews and create a better over all experience for the customer.

Food was good service was good I do have a problem with the host at the beginning very rude seems like she had an attitude 🤔 but I was able to correct all that I just feel if youre not up to working dont come to work overall once we get seated Kevin the server he was great👍👍

Great staff of really nice respectful people. Clean place. Best part of all though, the food was absolutely delicious!!! From the garden salad and the fresh made breadsticks, down to the spinach artichoke dip and stuffed shells. I felt spoiled I ate so good. It could make you shed a tear and smack your momma lol. Definitely check it out though. Its probably the best one in the city.

I went with my friend on sat january 15 th and had to wait over an hour to be seated because there was a leak on the restaurant selling. They did not give us a buzzer so according to them after waiting an hour we were already called , then we had to wait another 30 minutes. The customer service was not good at all. We had to be calling the waitresses for everything we needed because they wouldnt check on us. I ordered a potato soup and it looks disgusting I didnt even try to eat it. And it was super watery. They really need to take potatoes soup out of their menu. Then we ordered pasta and it was ok. We had to call the waitress again to ask for cheese. The strawberry lemonade were very watered down and the bread was hard. I wouldnt recommend this specific location at all. The price was ok.

I have been to this location several times but I never got the chance to review it up close. Today, I went with my family during its closing time on Monday to be exact. There were both some pros and cons that were present tonight so let me start off positively. The most important aspect of any restaurant is great food and drinks. The food itself was very excellent and although there was one drink that didnt taste so well, the rest made up for it. Joanna was our waitress and she was very kind and patient with us. Her recommendations were awesome and when they got to our table, it proved every word she said about them.Now come the unfortunate: cons. They say that the first impression determines your experience. That is only half true. The plates they gave us the first time were not properly washed. They did replace them and apologized which was good. I have heard that the restrooms were not any better so I went to investigate. The toilet was unsanitary and their soap dispensers was broken so I couldnt properly wash my hands. The place itself was empty during that time and I noticed that Joanna was the only one serving almost 10 tables by herself. Management didnt even step in to assist and one of the servers went to our table with the wrong order. How could you mess that up with so few customers present? Anyway, it wasnt fair to her but she said that she was ok.To those who read this far, I am not sure if I should recommend this place. In the past, there were no problems at all. I dont understand why there were some tonight. However, that decision to come....I leave up to you.

Food quality and taste were not that good but the manager and workers were very kind and treated customers sincerely.Food serving so late but check came quickly. lol

Delicious food. Friendly staff. Love their bread sticks. The steak was done to perfection! Will definitely be going again.

What a beautiful experience when you are served by such a lovely waitress like Ms Chevy! The meal was a pleasure and the food was excellent.

First off the food was bomb. It didn’t get 5 stars because we were there for 2.5 hours and the drinks had barely any liquor in it. Our food was comped but we we’re celebrating my birthday so that put a damper in things. I know I’ll go back, because I love their bread, but only if someone else is treating.

I got Diana as a server. Guys she is so sweet, she made the whole experience so much better. She came around to ask if we were enjoying everything and she remembered to bring us more napkins and a cover for a little sauce cup from an order of zeppolis and made some small talk. She was full of smiles and was a pleasure to be around. The food was good too but I have to say that good service always makes it enjoyable.

The interior Design was spot on and very warm and welcoming but with the air conditioner set most likely on high, it can get a bit chilly. Its usually about 30 to 40 mins wait to get in, and why I gave 4 stars is due to the fact that it took about 45 mins to an hour before we got our food. The food was amazing by the way as you can see. Just did not enjoy how long I had to wait for it. Kool spot, nice environment. The servers are really kind and friendly.

Our waitress Vanessa was courteous, pleasant, helpful and patient she was attentive and accommodating we went around1p.m. on a busy Friday afternoon.it was no more than a 7 minute wait for a booth.The food was served quickly; just before we finished our soup and salad. I had the minestrone soup and it was quite tasty, will definitely order it again. For my entree I had shrimo scampi, linguine with creamy mushroom source over this eas absolutely DELICIOUS. THE ATMOSPHERE WAS COZY, MEDIUM KIGHTS WITH SOFT MUSIC. THE RESTROOM WAS CLEAN. AGAIN I WAITRESS VANESSA WAS EXCELLENT

Great food, especially their hot rolls. Mozzarella sticks. Nice atmosphere. Family environment. Friendly employees.

It was a nice lunch. We celebrated my brothers birthday. I had the stuffed chicken marsala and mash. The chicken was a bit dry but it was flavorful. Great atmosphere, waitress was very friendly and attentive. Odd she sat down to take our order but overall it was great.