NEWCITY in Elmwood Park

If something brakes you’re on your own. I’ve been ghosted by the maintenance team and management. Not only does my room unit have issues but the building does too. the garbage shoot is clogged, AC is broken in the gym, and more. Better options for the price.

Current resident here. The amenities are great however maintenance never gets anything done. My washer has not worked for nearly a month, I have submitted multiple requests with no answer, and the leasing office has done nothing. It needs to be replaced but we have only been ghosted by management. Very frustrating considering how expensive the monthly payments are.

It took 4 days and multiple reminders to get the job done. There is acute shortage of maintenance workforce and it seems it will take a while to sort that out

Great experience living here. Clean, convenient amenities and very professional management services.

I love living here, but feel that there are things lacking that shouldnt be for the rent we pay. The garbage shoot is frequently locked leaving folks to just dump their trash in the garbage closet. You dont have enough maintenance folks - theyre amazing, but you should have more, the carpets leading to parking garage are frequently soiled (likely from dogs), maybe just remove them.

Amazing service

It was very nice to visit and staff(Christianwas very nice.

Quick and easy help! Very kind and helpful!

Everyone and everything is great. Cant wait until the summer for some fun. Thank you.

The reviews from three years ago that mention how horrible the elevators are... still valid. Memorial Day weekend and the building has 1 working elevator.

Maintenance came in and fixed our issue in minutes. Told us what was wrong, and updated us throughout the repair and was very friendly and diligent in their work!

Had a great tour and filled out an application right after we left! Gorgeous amenities, apartments, and location

NewCity is in a great location. We constantly see cleaning staff maintaining a very sanitary and welcoming building! Also the workers are so friendly.

Wagers snd dryers have distorted all my cloths! Hassled every time I get parking passes for my guest! No one manning Front desk st all times, not secure!

Moving in was incredibly smooth. The staff are very accommodating and friendly. The amenities and view are amazing!

The noise from our neighbors upstairs has literally made our unit uninhabitable now. Constant parties (some in my opinion that clearly break both covid and the management company’s policiesand no repercussions. It’s now become a detriment to our health and unfortunately that shouldn’t be the “luxury” living that is promoted here. We see people moving out often and it’s more evident to me why now over the past 3 months. Our voices as tenants are definitely not heard like they were with previous management.Edit: To managements response below - youve promised multiple times to reach out and even promised youd contact me monday, yet did not. So quit with the lies

Beautiful building, experience and amenities. Love it!

Move in day was smooth and the experience has been great so far! The space is awesome, the amenities are great and it’s so nice to be in walking distance of Mariano’s, dining, movie theater, shopping and more!

Diane in the leasing office is incredible. She is so helpful, accommodating, and never pushy. I just moved to NewCity and she made the whole experience so easy (which is rare when moving). I looked at about 10 different buildings in Chicago and I knew NewCity was the right choice due to their authenticity and transparency. I highly recommend NewCity and big thanks to Diane for making my experience so seamless.

I lived here for 2 years (until my partner and I moved in togetherand had a very positive experience. This was a great place to live while adjusting to my 60+ hour a week job. I was in one of the studios and found it to be very spacious and appreciated the in-unit laundry. Whenever I needed anything fixed, Isidoro was fast and prompt. The door people were great too - especially Shavon. TJ and Rebecca in the leasing office are incredibly responsive too. I felt like all my needs were taken care of, and living near the train and within the same building as Mariano’s was a time saver. A few negatives were the elevator situation (took months to fix but I also think that was probably a one-time thing related to the manufacturerand that the walls could’ve been thicker. It got a bit rough when I was trying to work on weekends/nights and could hear my neighbor’s children through the walls, but that’s also just apartment living.

I moved to Chicago for a work relocation, and without knowing the city too well, this seemed like a great option.I was not disappointed. The unit itself was very nice, had a fully functional kitchen and laundry room, and had great views, and the minor maintenance requests that I had were handled promptly.The pool was great during the warmer months and never too crowded. The gym is good for an apartment complex. I also liked the close proximity to the grocery store and the many restaurants as shops, especially during the Chicago winter. There were countless other amenities that were very helpful as well, such as the dry cleaning service and freight elevator for moving.Rebecca and JT were extremely welcoming and easy to work with.

Review of The Residences at New City - Chicago, IllinoisIn May of 2018 my wife and I moved to The Residences at New City in Chicago. We moved to Chicago to appropriately spoil our grandson. He and his parents have just moved south, and so our time in Chicago is over - for now.I’m writing to share our experience with Rebecca Hollenbach and the entire staff at New City. I have rarely met a more friendly, conscientious and competent team.This team, combined with the amenities - and location- of New City (pool, common areas, attached movie theater, dinners by Mariano’s, and an exceptional building made our short time in Chicago memorable.(our grandson helped too;)If you’re looking for a five star experience, New City and their team know how to do it! Sandy and Ilene Axelroth

Lived here for 2 years, elevators broken down frequency you will wait very long time. Unprofessional management, they really cheap especially Tod. Coffee station extremely cheap they used all kind the cheap cup and coffee. They Limited the time to use it, if compares to the others luxury highrise buildings they provide coffee station 24 hours.Unorganized with Pool, Shopping Carts, doorman is not present at the door several times, if you have guests visiting they will wait forever outside the building, try to imagine in Winter time🤦‍♀️ Parking is extremely bad bad here. I would not recommend anyone to stay here. Look for others place if you want to get a quality service and feel worth for money you spend. This place is suck! Only location that worth.