Relaxed hotel featuring an indoor pool & a gym, plus a restaurant/bar, ski storage & mountain views.
Mountain Park Lodges in Jasper Park Lodge
Description
The grounds are lovely and it is nice to not have to drive while staying in Jasper. However, the rooms have been in desperate need of an upgrade for ages. Apart from simply how drab many of the rooms are, a lack of AC--for the premium price--is difficult to tolerate.The service has been good in the past but was a significant downgrade during our last visit. Many many many small errors that you dont expect to have to deal with given the price point and reputation (not properly cleaning or restocking the room, taking housecoats away but not replacing them, not checking the rooms supplies properly before check-in, food taking over an hour, etc.). We were hosting a BBQ for a group in one of the signature cabins and the propane ran out after about 5 minutes. The staff not checking that the propane was full was one thing... The resort taking an hour to show up with a replacement after being notified was another...In the past, everything was professional and any mistakes were quick to be apologized for and often compensated in some way, maybe a free drink. This time there were a myriad of issues and very little in the way of acknowledgement.We were there for a wedding and the wedding team did an amazing job. However, the housekeeping side of things seems to be struggling very much right now.
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