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Mercure Goiania Hotel in Goiana

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Mercure Goiania Hotel in Goiana
4.5
1
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Av. República do Líbano, 1613 - St. Oeste, Goiânia - GO, 74125-125, Brazil, Goiana

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Description

A 2-minute walk from the nearest bus stop, this modern hotel overlooking a tree-lined city square lies 10 minutes on foot from the Museu de Arte de Goiânia and 2 km from the Catedral Metropolitana de Goiânia.The casual rooms come with Wi-Fi, flat-screen TVs and minibars. Upgraded rooms have coffeemakers. Suites add balconies, whirlpool tubs, separate living rooms and meeting areas. There's 24-hour room service.A breakfast buffet is served in a bright dining room (fee). There's also a stylish lobby bar, and a relaxed restaurant serving international cuisine, plus a cafe with a deck. Other amenities include a sauna (fee) and a gym.

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Mercure Goiania Hotel
DD
Dan Dan - One World
05.22.2022
1

We checked in around noon, went up to the room extremely tired and took a long nap before leaving again. We noticed there were no blankets in the room even though it is 9 degrees celsius in the city. We arrived again at night and requested blankets and extra pillows. First: The cleaning of the room is questionable as well as its condition. We waited forever for the blankets and we called again for it. We were told they were coming. That was around 11:15PM. WHAT KIND OF HOTEL IS THIS THAT LEAVES GUESTS WITHOUT BLANKETS? We waited too long and went downstairs to ask and we were told to wait. Went downstairs a second time at approximately 12:40AM and asked where  we could go to personally grab the items. I find that this hotel leaves their staff without enough support, I believe. Employees seem very unhappy working here and unwilling to please guests with simple things like service with a smile or a blanket. The room also did not have a TV remote. Horrible first impression of this hotel. Breakfast was ok. Coffee not good, but that could be a matter of taste. Even though towels were requested, they did not leave us with towels. We had to hunt them down and when we got them they were like kitchen rags. One employee was friendly and spoke english. He worked on Saturday night. The majority were not too friendly. The pillow and sheets were stained. I think mine had blood. It was so late when I noticed that I didnt even feel like letting them know cause I knew they would not care. Parking is advertised on booking.com as free but we paid at checkout. Who knows? Never staying there again.

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4.5
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Mercure Goiania Hotel in Goiana

Av. República do Líbano, 1613 - St. Oeste, Goiânia - GO, 74125-125, Brazil, Goiana

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