McDougall Playhouse Cafe in Sunbury

We absolutely love this playcenter! We come most weeks and the kids always have a ball and the food and coffee is amazing 😊 never had an issue with staff, they are always welcoming, accommodating and very friendly. We recently had my sons 5th birthday party there and I would certainly book again.We booked the nerf gun party and all the kids had a ball, young and older kids 😊Definitely recommend a visit! Its also the cleanest playcenter we have been too 👌

Great open space for the kids

The thing that lets this place down is the staff. They are strict and rude. At every other play centre Ive been to as a parent you are allowed on the equipment to supervise. Not here. Also its hard to explain to a toddler why they cannot go on something due to this reason.There is a surcharge for everything paid on eftpos. I understand surcharges but on every single purchase. So try and purchase everything at once.Some of the toys for the younger kids could also do with replacing, Broken cars and toy kitchen.For the cost of this one, Crocs and others within 15mins are much better value.I have tried this place a few times now in case I caught the staff on a bad day. But apparently its just the way they are.Surely somewhere that is meant to be to have fun should have happy staff?!

I had my sons 1st birthday here over the weekend. It was very last minute and they were happy to accommodate all the adults and kids with less than 2 hours notice and was very friendly in the process of organising as I was very stressed. Everyone enjoyed themselves and loved the play area for both toddlers and older children. Highly recommend!

Perfect place for kids birthday party. Friendly staff, heaps of room and affordable. Thank you for making our daughters 5th birthday very memorable.

Slides are warped and bumpy, very uncomfortable for everyone. Is very hot with little ventilation.Parents are not allowed on the equipment, even to supervise.Staff are extremely strict and unfriendly.Also an excessive surcharge payment is enforced on ALL EFTPOS transactions each time, no matter what. First at entry and then for every purchase afterwards. A party pie is already too much at a dollar each, but will cost you $1.38 to actually buy it. Check your receipt as I was told only the lower price.Overall not value for money, there are many other much better activities to take your kids to.

Benjamin Said...freddy fazbear was in the bathrooms?WHEN i was at a Birthday Party

Great little place for kids . Neat coffee shop and very reasonable defo go again

Fantastic, nice staff , affordable great equipment, we have been going hear since my son was 7 months old , he’s turning 4 now , still loves going 🤩

Friendly staff and a large play area for the kids. Surprisingly the food was quite good aswell. Tried the schnitzel sandwich and the pizza and was pleased with both. Little bit of a mess as you would expect with a kids play centre but otherwise quite good. Hopefully with things getting back to business they will be able to put an extra person on just to tidy up and clean tables through the day.

We had a great time the kids had a ball such a great venue for birthdays

Kids love it. Good variety of food, etc

Great playhouse! Has heaps of things for kids to enjoy, including crafts like painting & pasting. The open area for all ages is huge, they also have a smaller area for younger children 0 - 4 years which has a jumping castle & ball pit. My grandchildren had a great timeAlso, an eatery serving hot & cold snacks. Good prices & lovely staff.

Been this place quite a few times and always wanted to support them as a local business. Im always happy to pay extra for a different milk in coffee and things like that but 50cents to warm up some banana bread is a joke!!

Staff were friendly. Place is a bit small compared to other playcentre but still good for kids to have fun.

Love this place. Friendly staff and so many activities for the kids.

This place was fantiastc for my 15 month old. Plenty to do and very clean. The coffee was good also :)

I found McDougall Playhouse to be over-priced. The staff was indifferent with customers. Toilet bins overflowing and floors wet. The fans and aircons were not suitable for the size of the space and provided no relief. Do not go if you are trying to avoid the heat outside.

Great little place. Youre staff member shanyn is amazingly friendly and helpful. Nice coffee and cakes

Kids always have fun.Good food too

Free arts and crafts occasionally, food and coffee are up to scratch. Good range of equipment to keep kids of all ages interested. Fish tank is always a hit with my girls. Not a great deal of parking but Ive never had an issue midweek.

Great place to take the kids. Food and drink are at good prices.

Not a vast variety for the children!Climb up, and go down a slide! Wow!Found a couple of older staff members to be quite rude and arrogant!Worth taking a longer drive elsewhere.

Not too bug so you are constantly hinting down your child. Great value for money especially with the in house menu

Place was comfy and kids seemed to have a good time. Food was ok

It has a good sized play equipment and the kids really enjoy it. The service staff could be a little friendlier though, no one seems like they want to be there, a few of us ordered coffee while at a kids party and the staff just put it on the table and walked off without telling anyone which one was which. The cafe prices are overpriced, I wouldnt recommend going there around lunch time because it will cost you a fortune

Absolutely loveee McDougalls, its soo reasonable with thier prices and always have an awesome time with the kids not to mention there Coffee and Scones are heaven!!!!

great for littlies to early 10s. large assortment of activities. Parents well catered for. Many food and drink options for kids and adults....

5 stars for being a basic play centre, kid loves it.Was really good aircon on a 40 degree day.Just basic nibbles for food and coffee, not a place I would go for lunch its just a place for the kids to run around in.

Play equipment was descent and the kids had a great time. The service left a lot for improvement though.

Friendly staff and a fun play area for toddlers and it would suit kids up to ten years old. The food is limited and they serve decent coffee. The play area contains multi level play equipment with slides and an air hockey table.

Kids love it here, very noisy, but expected in a kid play centre. Food is good and staff are great.

Great place kept the Grandchildren busy for 4 hours. The prices are unbelievably realistic.

Bit worndown play equipment and grumpy old man running the place. They seem o have no proper first aid, daughter got hurt and they gave an ice pop to fix issue.

After writing a truthful review about my bad experience at this place, which the children love, the owner proceeded to lie about my experience here in response, saying i did not pay for my child. I cannot abide being called a liar and will not be bullied by the people who run this business. The facts of the story are: My young son attended a party, my daughter came in with me and DID NOT play while i chatted to parents for 20 minutes. My daughter begged me to play and i said NO because we were going to Bunnings, which we did. When i returned to pick up my son i let my daughter play for about 25 minutes, then was approached by this large man, who, extremely abruptly and rudely asked me to pay $5. Paying was never a concern for me, i was going to ask if it would cost anything at all, seeing as my son was at a party, and other play centres i have been to havent needed payment for such a short time during pick up. This man, whose name i cannot get due to this woman screaming at me on the phone, yelling, saying i was a shoplifter because she had not been given the full story and in fact didnt know i had actually paid the $5, then hung up on me. The man stood waiting for me when we all left the party, to rudely again ask me for $5, he said he had "politely" asked me to pay already, i told him how rude he had been and he continued to argue with me and intimidate me, in front of other customers, i yelled back defending myself. My daughter was in fact holding the $5 in her hand as i did not want to speak to him again and handed it to him. All the mums i was with commented on how strange it was that he was watching and waiting on us like a security guard. In fact he was watching me. He was very intimidating and frightening. I rang to get his name so i can warn people about this man, the woman screamed at me then hung up, so i rang again to get his name, she then accused me of harassment. So i will never know his name, its a secret. Is it legal to lie about the CCTV footage? Saying it happened in response to a bad review, and it actually happening, are two very different things. Who would you believe? I still maintain my children love this place. Unfortunately they wont be going back, there are so many others with better service in the area. I even left my phone number with this woman, in the hopes she would call back and apologise, now Im afraid shell abuse me so i have blocked her number. Very unprofessional handling of the situation. I feel bullied.My previous review:The play area for the kids is great and the staff are ok. Everyone will know who i mean when i say the old guy who works there. No one will tell me his name. Ive been a few times and everyone usually tolerates the man who exists to keep people in check. Today he was unforgivably rude to me about having done the wrong thing. He bailed me up and told me i was rude to him, and continued to chastise me in front of other customers. He is highly strung and doesnt seem to notice what the business is, a place for children to have fun. When i rang afterwards to find out his name, it wasnt given to me even though i have given them my name and number to make sure he is reprimanded for his intolerable behaviour. Sometimes you have bad days, this was different. This person should not be working around children.

The only one who is this a lot of fun and be safe and sound like a good day at work and Ibg the same time as well as the first time in the morning and I dont know what to do it again and again and again and again and again and again and again and again and again and again and I dont know what to do it again and again and again in the middle of a sudden I was just a little bit of a sudden I

An average play centre that could do with a bit more cleaning and better food.The kids did enjoy themselves and we would go back, just taking our own food.

Went here for a birthday.. kids loved it, loved it so much that they forgot to eat.. very hot inside for parents during summer. Other then that, was a great place.

This place is fantastic. Not as big as some places weve been to, but it has great thin gs for the kids to play with, slides, climbing, ball pits. The smaller kid area is also awesome. With a pensioner price of just $6.50, even though we live in Bendigo, wed return for sure!

Great day out with the kids .. nice coffee but food was served cold

I thought $8 each child for very basic amusement was too much - then to be asked to move tables because party parents “might” want to sit where we were sitting??For a play Centre the staff all looked very grumpy 🤨Maybe the park and a picnic lunch next time👍🏼😊

Love this Play Centre always nice and clean, the staff are amazing . Great coffee and the food is reasonably priced 👍be back again today

Great place to come have lunch and let the kids play or book a part in the party rooms . Family who run this place are gorgeous people

Awesome place for kids to burn off energy! My daughters love It, and staff are super friendly.

This place is great. Kids love it and dont want to leave. Would rate 5 star if dinner had healthier meals for kids and family

Good facilities, healthy food options. Tuesdays and Fridays they have pets out to pad and comb. Staff looking after the animals. We always spend several hours here. ☺

Dirty. Cockroach spotted moving toward kitchen. Owners son bullying other children.Good play equipment for kids thou esp trampoline.

Never again will we have our childs party at McDougall playhouse. The food was disgustingly expensive for what you got but the facility itself was great.

Price was ok and the food was expensive but the kids had fun on the playground which was the main reason went

Nice plays to take your kids. Can get really busy on the weekend. I tend to avoid it on weekends for that reason. Coffee could be better though.