Marasa Umubano Hotel in Kigali

Hôtel sympa, mais peu fréquenté en ce moment.

Very good Hotel

Nice

Top

Quite place to relax in

Very good for business

Good service but slow

Very clean hotel and easily accessible

Un chouette hôtel à KIMIHURURA. On y mange très bien et le personnel et patron très accueillants et serviables. Nhésitez pas à déguster leur Tilapia Florentine. Un vrai régal 😋😋😋😋

Great service

Amaris Hotel, Meeting with Good rich Top Leaders How can we eradicate malnutrition?

Great view and professional staff

It has an amazing view at night

Nice place to stay in Kigali, Rawanda

Good well

It has nice view of Kigali city. Their food so good too.

Cadre agréable et reposant chic endroit pour passer ses vacances

Good place to be

Amazing place

I booked on Expedia, when I showed up they asked me how much I paid for the room, then said that they would not have any rooms at that price and were not informed that anyone was checking in. It was not Expedias fault because when Expedia called them to cancel the reservation they claimed there was a cancelation fee because the room was already paid for. They told me that if I wanted to pay more they had rooms available. On top of that mess, it is not very nice so I would go somewhere else. Also, the lure of A/C is not true. Seriously go somewhere else.

A 2* quaint hotel with fantastic view of Kigali city and the faraway hills. Very quiet surrounding as its away from the road, and good ambience. Needs to up its ante as far as breakfast spread goes and needs to include more international and Indian dishes in its menu.

Very mixed feelings about the place. Our initial arrival was almost cause to not stay there. I’m a mzungu and my wife is African. I had her call the day before our arrival to confirm pricing and availability, and to reserve a room. She said herself, husband, and newborn were coming and asked for the entry-level room price of which he stated $45. She also asked about English TV, as we knew most things were in French; he stated there was English TV. Upon arrival, I was greeted by the manager or owner. When I mentioned that we had a reservation, he was very shaken and stuttered on his words asking how much we were told a room was. I told him $45 and he kept saying no no no. In conversation he agreed that he was the one who my wife spoke of but denied the $45 rate. I tried to show him the online booking price of $47 from my phone screenshot. He refused to honor it. I had no internet so I couldn’t even book it. He tried to tell us $80 was the best price. I was ticked and ready to leave. Finally he said he could get us into a room for $60 a night. Also worth noting that we were the only guests in the hotel, it was empty. The room was scrunched but we decided to deal with it. After he left, one of the employees moved us, at their own free will, to a room with a larger bed and a bit nicer. I was very appreciative of that. The staff, outside of that one manager/owner, was extremely friendly. English TV never came, outside of one terrible news channel. I asked repeatedly, 3 days in a row, to different staff about getting English tv, they all said it was available but no one knew how to change it and the owner/manager never surfaced again during our 4 day stay. Breakfast was extremely simple and not so filling; we decided to eat out. The rooms were clean and nice.

Bon vrmt je mennui pas

Excellent

Amaris hotel is situated in a quite area, yet not far from the city centre. Clean and affordable. What I appreciated the most is the kindness of the staff: not the kind of commercial and excessive politeness, but a genuine and discrete care for the customers with a lot of flexibility. Highly recommended!

Nice view. Quiet. Well located and good restaurant.

Clean place and a reasonable rate.

Calm but though small in space no garden

3 stars hotel

The hotel is excellent and we were welcome at each hours. Our host was very kind and professional.Delicious breakfast.Wonderful view on Kigali, this is a great place to have a rest. Closer to the restaurants, the convention center and the city. I highly recommended.

The Customer care was excellent and the Food and wine sublime

Affordable and Nice environment!!

I stayed at Amaris Hotel a week ago. When I checked in, I was going out with friends, and told the hotel staff that I would return in a couple of hours. They therefore had plenty of time to check that the room was ready. I returned exhausted and went straight to bed. And woke up in an hour or so amidst a buzz of mosquitoes! The room was unbearably hot and the air motionless. Thats when I discovered there was no air conditioner in the room. And no fan. I barely slept, between trying to wave off the mosquitos and covering my face, and coming up for air in the heat and stuffiness. In the morning I looked around me to find dust everywhere. The toilet did not flush. The shower had no curtain so the floor got wet. The room had a nice looking reading desk - with no light. An altogether unpleasant experience. A real pity, as the hotel is in a lovely neighborhood, the structure is pretty decent, the small garden is well kept, and the reception staff were very polite.