La Suite West Hotel London in Butembo

My wife and I had an enjoyable stay at the hotel. We were warmly welcomed by Hassan and the check in process was smooth. Breakfast comprised of halal dietary which was a plus. Room was kept clean and tidy daily through out our 8-day stay at the hotel. Location wise is perfect as it is about 5 minutes walk to both Queensway and Bayswater station. It is also walking distance to Tesco, Halal eateries and coin laundry service. Thanks Hassan and colleagues for making our stay memorable. Hope to see you again!

La suite west genuinely made my birthday so special❤️I couldn’t be more grateful and I wish I had a chance to thank the team properly! They went above and beyond for me by providing complimentary wine, balloons and a personalised card. My room was perfect! You can tell the management really takes care of not only their residents but also the team as all of the staff were extremely kind, generous and a positive atmosphere to be around. If I could give 10 stars I would! Will absolutely be staying here again and recommending to everyone

We had a perfect stay at this hotel! The room was very nice, big and clean (the bathroom looks really fabulous + there is a Nespresso machine). The location is perfect, near Hyde Park, the tube and so many restaurants and shops. The staff was very welcoming and nice. We did not take the breakfast. We highly recommend it! We will come back for sure.

Amazing experience - very kind staff, accommodating, helpful - stayed here before and after our wedding and we would highly recommend it to anyone else wanting a relaxing stay. Artfully decorated rooms. Thank you to Mogtaba, Henna, Mohamed and Hassan.

Good location.Friendly and kind staff.The cleanliness of the rooms needs to be reviewed.The breakfast was really not good. There was nothing. The second day, I didnt even go there

Clean, good room size, helpful staff, nice daily room service, quick check-in and check-out, great location

Definitely NOT clean. poor service -ignored both mornings at breakfast… Omg breakfast: how can you get it so wrong?! Water pressure so low you can’t wash properly. Locked out of our rooms at 9am so had to back to reception to get cards reactivated. Indifferent staff- are these all family members with no training??. I could go on. Avoid. 2 stars to be as fair as I can.

4,7 It’s really amazing hotel with new furniture and good location 🤍👏Was good experience

A well located hotel close to restaurants, money exchange services and super markets.KFC,pizzahut,sainsburys and a some nice indian and italian restaurants 2 mins walk away.However the hotel is under construction and wi fi is poor as you wont get it in the baserooms.some rooms have no lift access so if you have plenty of luggage ask for the other options.

Room was okay. Service was okay.Location was Good. Next to Hyde Park.Close by Egdeware road restaurants.Breakfast was nice. Coffee was great!

I love this hotel LA SUITE WEST. It’s in a good location, it’s small, and quiet and I really like the boutique style rooms. The beds are comfortable and the staff are very friendly. Faisal is a fantastic senior manager and helped me so much with everything! Henna kindly welcomed me on arrival and was fantastic on reception! Mohammed really helped me too! The staff are friendly & helpful and overall for me it’s a fantastic experience! Amin is great with my luggages and really looks after me every time I stay. Thanks a lot!

I dont usually prefer to write either good/bad reviews. But for this one i felt i have to share my experience. My experience in this hotel wasnt fully pleasant and this is mostly due to the lack of behavior i experienced from some of the receptions staff. The hotel needs to pay attention and focus on some staff behavior as they need to be trained heavily to be fully prepared to directly face and deal with customers. Mostly what i have experienced in three separate incidents, three staff shouting at me when asking for simplest right of certain services. It is also worth mentioning that aftet the first incident the Senior Manager "Faisal" stepped in and provided the naccessary support at the time of check-in although i was about to cancel my stay and go to another hotel. He convinced me that such incident wont happen again all measure to be taking with that employee. However, after the first incident, two more incidents happened but then i realized that even involving the Senior Manager does not help as it is about the behavior of those staff themselves and i felt for a second that the hiring process for receptionists was random given what i have encountered in all the incidents.Pros: Location, clean, fair food for the breakfast depending on your options from the cafeteria, good A/C, comfortable bed.Cons: Very unpleasant behavior of some employees, small rooms compare to the money value, delay in providing most of the services, key stopped working once.

Not sure whether to give 2 or 3 stars, but there are things to improve on especially for the price of the stay which was about £267 for junior suite with breakfast. Breakfast really let it down otherwise I would have given 3-4 stars.Pros: comfy bed, good air con, friendly staff and good location, clean roomCons: noise - can hear other peoples showers while trying to sleep, bad view from room, room is small, door key stopped working, food was really bad and expensive - for a £15 breakfast it was massively overcooked and bland and a few items on the menu were missing, flies all over the breakfast buffet and teapot used at breakfast was dusty inside

Our stay at La Suite West had its ups and downs.The room was equipped with a hairdryer, shower soaps, tea and coffee as you’d expect, although this might have been the first time I’ve ever needed an iron and ironing board in a hotel and there wasn’t one.The rooms are based on a minimalistic Japanese style and as so are understandably pokey. The walls don’t seem to have the best soundproofing as every door opening or closing echoes through our room. We could also hear water dripping throughout the night which we assumed was AC/Showers/Toilets from other guests rooms.Breakfast was terrible. One should disregard any reviews older than a month or which mention vegan options on the menu. It seems to have changed hands and there aren’t any vegan options.We ordered the veggie breakfast which is listed as “two eggs, veggie sausage, spinach, grilled mushroom, tomato, beans and potato wedges” but what actually arrived were two veggie sausages deep fried into a tasteless batter, rubbery mushrooms, a small pot of skim-on-the-top beans, cooked on the outside raw on the inside chips and a piece of toast. (No butter veggie or real provided, actually nothing provided, ketchup received on request.offensive for a breakfast marked around £15.I do not believe the tables are set each morning rather just left out through the day based on the amount of dust floating in my morning coffee.There was only one of the two lifts in operation and the keycard system seems unnecessarily fussy.TL;DR: not vegan, misleading menu, ok sleep.

If I was paying Premier inn prices, id be a bit happier, but at £379 for 1 night in a tiny room, this wasnt good value for money. Check in was changed by an hour with no notification. Air-con didnt work. Restaurant only serves breakfast and no alcoholic drinks available at this hotel.

The staff does not communicate with each other, especially when there is a problem. AC stopped working, reluctant to provide a new room when very warm. Staff came up with a subpar solution which beat sleeping on the street but when manager found out the next morning, he chastised me, the guest and accused me of wrong doing. Then interrogated me about which of his staff provided the solution of whom I had no clue what the persons name was. Awful experience. Manager very disrespectful. Keep looking.

Do not stay here. The location is great but the experience is horrible. They gave us a room in a basement with barely any lights and no window. The fire alarm goes off twice a day. You can hear heavy sewage noises all night. Not worth it. This is not a cheap hotel, it’s just a cheap experience.

The hotel is in a great location, but the room was just subpar. It was incredibly tiny- way too small for two people with lots of luggage for a weeks stay. Carpet on the floor was torn up and dirty, and there was a large mold stain in the shower - which emitted a funny smell when using it. On top of that, the hotel is advertised as having certain features we didnt experience - such as heated floors in the bathroom, and newspaper service. After spending a day jumping over our luggage (which was stored on the floor of the room due to minimal closet spaceto navigate through our room, we asked the front desk if it was possible to move to a slightly larger room that was more suitable for two people with enough luggage for a weeks stay. We were told this would not be possible. We would not stay here again.

Pros•Great location, the tube is right behind it and it’s right next to a cocktail bar and Ice skating rink. Room was smaller then I thought it would be for a superior room but the bed was really comfy and the bathroom was lovelyCons• there was only one window in the room and it was behind the beds headboard so you cannot open it, and the hotel itself if quite warm so the room felt stuffy and hot. Also I put the air con on maximum and it didn’t seem to work as I felt the fans and no cold air came out.I would stay here again as it was great, but mostly likely when it’s a lot colder. Wouldn’t recommend for the summer unless improvements are made to the air con at least.

Our experience at La Suite West was not an enjoyable one. We reserved the Junior Suite which looked beautiful and clean as did the entire hotel. We arrived at the hotel and straight away I could tell it wasnt as it looked online. They took us through to our room, through the hallways and the lifts. We were a little confused to be honest because the floors looked old and uneven. Tiny halls and very dark. When we arrived in our room I noticed stains and holes in the carpets, same as the hallway. The couch was old and stained also. The quality of the hotel did not match what we saw online. We expressed our concern to the reception staff and they were trying to help us by moving us to another room. The other 2 rooms they showed us were just as bad. One that had no windows so felt like a dungeon and the other was tiny. Finally they showed us a private room which was much nicer and a little bigger. We were happy.... until we noticed you could hear everything. The lifts going up and down, water in the other rooms (bathroom flushing and sink usage). Also, they had construction going on during our stay so all throughout the day you could hear thumping. It was horribly distracting which made it difficult to sleep. I would not stay here again and wouldnt recommend this to another person. The only reason I gave this a 2 star is because of the staff. They were very friendly and helpful. But at the end of the day you stay at a hotel for comfort and we were not comfortable. Regret booking this hotel.

Stayed here for a whole week and it was amazing! It was hard to find this hotel from Canada as the usual big chains usually come up first on Expedia but Im so glad I kept looking because this hotel is much nicer than the chains. It is designed more North American and the bathroom was super clean and modern which is hard to find in central London. I got the junior suite and it was a great amount of space. I had a problem with the built in converters but the staff was quick to bring me one and solved my issue in no time. I would stay here again when I return to London.

The pictures are way better than the reality. Ive been surprised when I arrived at the hotel. Indeed, the room was very small while being a Superior Room. It was also quite noisy. The hotel itself lakes some renovation, there are some old carpets that do need changes.There are some cool points though : the bathroom was great with heated floor and the tube is right across the street.Other than that, I believe the hotel is pricy for the quality it offers.

It all started very well. The entrance and reception are very beautiful . The staff was very helpful and nice. But this is where it stops.Our room (nr. 007was on the lower ground floor, had no view and only a tiny window. The room could be refreshed a bit, offered only a small closet and you can hear the tube rolling nearby.The bathroom was clean but there was a slight smell of sewer.There was a sofa in the room but it looked worn out and not very clean.Very disappointed. Maybe the upstairs rooms are better. It’s a pity because the location is perfect and the staff is very friendly.I’ll definitely not return

We had a great weekend stay here. We were upgraded to a junior suite upon arrival. The room felt a little worn, but it was very comfortable (feather pillows and memory foam mattress). We had the vegan breakfast in the morning which was really good (Im not a vegan but was extremely impressed with the tofu eggs). I would definitely recommend this to a friend.Plus its close to the tube station. (Less than 5 mins walking)

We had a beautiful stay here this weekend. It was everything I had hoped it would be. The staff were universally lovely and welcoming. The atmosphere was relaxed and classy, and the rooms were beautifully styled and had everything we needed. The food was exceptional and we would highly recommend the hotel and the restaurant. The only small thing was that the sound from other rooms and outside was quite loud, but in the end that didnt much matter because everything else about our stay was so great!