Kigali Diplomat Hotel in Kigali

It is very nice place . It has good view of Kigali night.Delicious food and beautiful rooms with balcony .

Wonderful 😍

Dont let the pictures fool you its clean place friendly staff and the facilities arent great but they are adequate. Stays are priced well.

This Place should be renewed

Best hotel in Kigali located near conversation center

It is so beautiful and amazingly clean and Ive never seen an African city like this. Im an African Ill definitely come back to Rwanda.!!!!

Clean rooms, awesome location, the workers are friendly and good food. Ask of DD

I came from the airport for a 3 day quarantine. When I arrived after landing, they placed me in a room that was extremely dilapidated and hardly clean. The shower wasn’t working and the glass screen was broken. The friendly staff moved me to another room which was better but hardly worth 50$ in kigali. To make matters worse, the so called amount that RBC negotiated with them is higher than the amount they charge on Booking.com for a similar room and the amount I was charged seems to have been in fact for a more deluxe room upstairs. Don’t get me started on the meals. Poorly done and always 2 hours late (even a simple thing a ordered at 15:30 arrived at 18:40). Apparently “included in quarantine costs” meals are basically the worst you can imagine and you do well to order off the menu although barely anything on the menu is available and when I ordered I was severely diaappointed twice. Had I been able to, I would just have ordered a pizza online but at the time I had no local SIM card.The bread and fruit were stale, the veggies that came with my potatoes were soggy and seemed reheated from a night before. I’m amazed at the lengths they go to to cut their costs at the expense of their clients and am not merely angry but also embarrassed and disappointed as a Rwandan on behalf of Rwanda as this could be the first impression a foreigner gets of my country.Once more, staff were great! Reception amazing, friendly and always prompt, waiting staff kind and helpful, I hope they’re fairly compensated as they’re the only redeeming quality in this whole experience

Rooms are very small

This place is very cute and amazing,I like to live that side

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Lots of mosquitoes and torn mosquito nets

The calmness at this hotel is so overwhelming. But it is nice for businessmen and entrepreneurs

Nice, beautiful place

Friendly staff

Very good for business people visiting Rwanda good price good food near city centre

Great service

Bien

Agree

Nice

Very friendly staffsExcellent food

Neatly maintained hotel. Staffs are well behaved.

They can do better for the amount that they charge

It needs renovation according to the current situation. To keep competing!

Nice

Small but great Chinese cuisine

Great moment and exceptional

Place is so good to stay

Good hotel but poor service

Great conference room.

Affordable prices near KCC

I like this place

Économique pratique sympa

Place is cozy but services is poor

Calm and good people

Not worth spending money here

This hotel needs desperate attention. Reception provided no details to us upon arrival, we were handed the keys, shown the room and left alone. We had to inquire about breakfast time and venue, WiFi password ect. The room we were given had no towels, toilet paper, no running hot water at all, plugs didnt work (the one that did couldnt be used because it required a flat 3 pin plug, we didnt have an adapter to use). The room has an air con which worked because everytime the electricity went off and came back on the air con would switch itself on. The rooms are not soundproof, you hear everything that is happening around you. We had a TV in our room that you cant use because of the incorrect plug, so we guessed it must just be for show? Breakfast time was not a great experience either(you get charged extra for it- my husband had eggs, bread and juice. I had breakfast a bit later, I was told there was no more Bread, instead I got chapatti (the chapatti was nice). I ordered coffee with milk, coffee came with no milk, I was told they dont have milk. I requested very kindly that they find milk for me, 20min later I had milk. We decided to book into another hotel that afternoon. We were a group of 4 and all of us had the same experience as above. The hotel needs some serious attention to detail and customer service. We will not return

Good hotel away from noise

Its a good place to be in privacy

Comfortable with good food. Service is also fine

Its safe and Center

No electilicity in rooms during the night

Theres WiFi connection and good services

No water, no service. Front office staff doesnt care about customer

An average hotel in terms of service delivery