KFC in Galway

Useless staffs never answer questions. Mobile app never work. Shame on their attitude.

Rude staff and very inconvenience people who has no car cannot order in the restaurant, I would understand due to water shortage sit in not allowed, but walk ins to take out not allowed.

We’re supposed to order via drive-thru a bucket from the kfc app at KFC Briar Hill shopping center branch but the staff said we should head on to the cashier counter to place order because she has to scan the code from the app. We patiently waited behind 3 cars and it took 30mins to get to the cashier then another staff was handing us an order which she soon realized wasn’t ours so she told us that we should go around the drive thru again to the end of the queue behind 4more cars so we could place our order. She also told us she couldn’t take our order that moment because she already punched the order of the car behind us. Our order was only a family feast bucket 10pcs with 4 reg fries and 2 sides which was that simple!! She even told us to come inside to the store to place our order on the till instead. She also said the order wasn’t placed because they were so busy.We got so annoyed that we left instead. This is very poor service on top of lack of communication and very disappointing indeed!!!!

15 min awaiting time for 3 portion of fries. Absolutely disappointed, the easiest taks = fail

Chronic food,miniscule portions,tiny dryed out chicken burger with a few lettuce leaves tgrown in and a squirt of mayo, yuch! Must be the worst run KFC franchise in the country.

Not suggestible...have good space but not clean. Not justify the taste of KFC, it is just like chicken fry without any taste and quality. Toilet also not clean.

Food stink went in at half 8 at nite should not even give one star got burger ketchup was stink . Smell coming from burger make u sick

Nicest KFC Ive ever been in. Food is as expected.

Food cold waiting 35 minutes for two meals table dirty staff so slow

I ordered a veggie burger at kfc today. I got a dry roll with this kind of burger. and there should be mayonnaise and lettuce. anyway you can see in the photo. some a week ago, I also had this veggie burger with mayonnaise and lettuce, but there was a lot of this mayonnaise, I felt that I only eat mayonnaise, I left it without complaint, it could have been wrong, but the second time such a bluff .. not recommended kfc briarhill

I never ever had such a bad service and low quality food as I had today . It was completely unacceptable - was waiting for one order for 15min while all drive through customers were served firstly. Staff member had everything ready for my order on the table for 15min while chicken was still cooking,when asked to change fries to new ones as other 4 portions were already cold by the time they prepared full order,did not seem to be happy about it.There was 4 front desk staff members serving customers but playing with empty buckets and straws in their downtime.There was fries on the stairs going up that nobody was going to clean until asked to do so to avoid people slipping on the fries going upstairs.I have eaten at this place so many times and never seen such a mess like today before.Very dissapointing.

Staff arent exactly the issue here, the issue is their suppliers & training of staff. Had food poisoning from here after I needed a quick food fix. Was given a full length of a chickens wing cooked in batter. I didnt eat it but, since when is a customer paying to contribute to food waste, this could have been used for chicken stock or something. I would recommend staff try wearing face masks as I would be cautious of some of the members possibly vaping over the fryers. I didnt see it happen on my recent visit but many had vapes in their hands or visible. NEVER order KFC ON UBER - It always gets eaten by Romanian drivers.

Absolute joke of a place 25 mins waiting for food and poor quality. By far the worst kfc Ive been to

What we ordered came with alot of sides, beans ,mash etc. This was a takeaway and we were given no spoons. We had driven too far to go back. 5 sides that we couldnt eat. Make sure to check for spoons before you take off

The place looks amazing, a lot of seats. However, I came here, to the only KFC in Galway, and they had no chicken (drumsticks and thighs). I had to order boneless and I also ordered gravy as a side. They didnt have gravy either. So the staff offered spicy wings instead for the same price. This place is understaffed and has a small stock of food, but the staff are the best.

Ordered a bargain bucket 6 piece, 6 kegs of chicken given, where’s the variety in that… waited 20 mins on food… place was dirty… very short staffed and the staff that were there looked lifeless 😞 gave one star for the young lad taking orders , was very polite

Service is shockingly slower than a snail and food takes way too long to be served if ordering something small

Very cooperative staff, Good food, Nice clean environment, Great location, closest to motorway. I used to go there when visiting Galway.

Food is standard KFC fare. Service was a bit poor. I didnt get what I ordered and when I took it back they forgot to put my correct order in so it took another request then another wait to get the food.

Has got to be the best we’ve tried so far the only complaint I have is them chips go back to the original chips other than that the food was spot on and the staff very helpful definitely recommend….Cheers guy’s

I was going to get a job here since its not far from my house but decided to get a different job in the city that requires the bus, the reasons? All the negative reviews, staff morale in there seems to be very low, turnover rates seems to be high too (New people working there everytime I go inThe foods been okay for me overall they seem to make good chips and gravy at least, the place needs to be cleaned more however. Colonel Sanders wouldnt be very proud of this outlet if he was still around, I think it needs better management

Nice and easy food , big or small meals, across from shopping centre

Poor.. the worst kfcDoes not clean dining area.Not tasty

The food when we got was nice. It just took a long time to get the food and when we did get it the first time it was wrong. They didnt replace any of the food on the tray while it was sitting on the counter to be fixed si it wasnt exactly hot.

Waited 25 min for my food to then be told they didnt have some of my order,

This must be the worst KFC franchise operator in Ireland. Basics of operating a fast food restaurant seems beyond these guys. KFC food is never gonna win Michelin stars but its not terrible. The food in this restaurant isnt the problem. There doesnt seem to be any proper management. The staff dont seem to know whos job it is to take the orders, when to go out and clear tables. Its not that they are short staffed either, regularly see them milling around behind the counter doing anything to avoid taking an order. This isnt a one time bad experience either, this was noticed since it opened and three or four times I swore never again. After giving it about 18mths I hoped that things might have changed... If anything theyve got worse.

Great variety of menus Staff very friendly. Very spacious Great place to relax

I’ve just walked into KFC and the clever staff have told me that they can’t serve me food, for hygiene reasons, so a car was been served at the drive through, they just served a lady in a car. I walked up to the window a the young lady senior staff insisted that she was sorry but she refused to serve me. What a Joke. If you have hygiene problems you should close completely and if your not serving from the front you should not be serving from the drive through. OMG

Foods grand but place is a mess inside . Only one table was clean the rest had old food left all over them . Either pay the staff more so they might care or else hire better staff that care, felt like we were eating in a rubbish bin

Absolutely horrific. Food was lovely but I’d rather have my dead nan working behind the till. Wind your necks in.

Worst kfc in whole country. Dirty, cold and screaming loud music on. Food was good but whole costumer service experience couldnt be worse.

Without a shadow a doubt the worst takeaway in Galway for service. Have ALWAYS been delayed here - but today takes the biscuit. Arrived at 19:50, got to order at 20:02, received the food at 20:31 (just a trilogy and popcorn chicken - nothing too strenuous). Seriously guys - it’s supposed to be ‘fast food’.

Worst KFC I have ever seen customer service very poor place was very dirty. I will never go back there again

Getting food from inside KFC, it’s worse than ordering out in my car, staff don’t know what there doing. Tables dirty floors messy with chips on the floor,

20 minutes waiting to get served to be told it would be half an hour for the meal. This place has got worse and they dont know how to manage it. Disgraceful Also the place is filthy,.

No Krushems every single time we order here at the KFC Galway. How is it possible the Krushem machine is broken every week or few weeks? Seems like they either refuse to make the Krushems or the machine literally never gets fixed. Last week no Krushems, today no Krushems, 4 weeks ago no Krushems. Super disappointing.

Best fast food vegan burger!got the vegan chicken burger from deliveroo was delish! only problem is burger was a little dry, wish they’d add more sauceThe chips were mehOverall good would order again

Very greasy even for fast food standards. Service was poor I asked for a bucket for 1 large, I was given a medium drink and the lad serving me forgot my garlic mayo. I was already at home so I couldnt go back in to complain. Food wasnt the warmest either. I will not get it again

Opens at 11am. We arrived at 11:30am. Doors are locked and none of the staff would even bother to look at us. We then tried the drive thru as we wanted KFC, waited at the window until we make contact with one of the staff and he just waved at us and walked off. KFC really needs to train their staff better as I came across a couple of KFCs with really bad service or lazy staff members.

We ordered a mix bucket for take away and I am very pleased with the food. The chicken were freshly cooked and the same with the fries. Im delighted it wasnt a reheated portion like I had from KFC branch in Galway city centre. Getting into KFC and its parking area was a bit tricky with the busy traffic but it was worth it.

I went through the drive through and the customer service was appalling. We were looking at the menu and therefore took some time to order. After repeatedly saying excuse me while I could hear them talking in the background, they finally replied and said “Why are you shouting?” and then continued to be rude while taking our order.

What a place. It should get an award for making 3 burgers ready in 40 minutes in take away. When I got home, one full meal was missing. The 2 packed with something i never requested. I called them 7 times, nobody ever picked up. Imagine the level of brains working in there.Probbaly will never go there again.

Lady working at drive through just smashed the window at my face, when told about the food on a previous order made two days ago. "We give what we have" said her before smashing window door. Poor window door, the look of it says it gets beaten up every day if not every hour. 🤣🤣

Terrible experience. After ordering and telling them it was for eat in we went to sit down upstairs. We were asked for our Covid Certs and then told it was closed. Others were eating and it was only 6pm. I asked why were were not told before ordering and the superviser Tania ? said "Well Im the manager and when I say its closed, its closed. There was a sign on the counter saying indoor seating was open. When I showed her this she just ignored me. I asked for a refund and was given one. A truly terrible experience. Exceptionally poor customer service and a very bad attitude by the supervisor.

Very slow service and too many staff to justify delays. Drive thru is a night mare. Never have the specials available despite being advertised in store. Heard some bad reports about cleanliness too.. shame as other kfcs arent like this just badly managed

On 2 occasions arrival at the drive through @12 opening time in span 2months between visits told something wrong with a fryer, an as of right this min given a half hour wait when not busy, tables could have been cleaned down, extremely disappointing, Mc Donalds here on out, staff need retraining on manners

Avoid at all cost waited for over a hour and shade changes on our order as they hadnt chicken pieces for another 25 mins.Gave us are drink and childs ice cream still no food after another 30 mins requested the manger. Was told no he wont meet me unless I come inside.Then I was told didnt they tell you we busy.Visually you see 10 staff waiting around looking bored very bad.

Every time I have been to the drive thru, it has to be the worst KFC that I have been to!Multiple times I would be waiting well over 5 minutes to speak to staff so that I could make an order on the intercom. The. When they finally answer it, I am waiting even longer again! Unacceptable!Athlone is far far better than this! Maybe ye should model yourselves off them because KFC Galway is absolute rubbish!

My first KFC after some time. It was great to spot this place and pop in for a mega bucket for one. Due to COVID there is a limited menu during my visit but the staff are courteous and helpful. Now where did I put that lemon scented wipe?

I was shocked how dirty this place was... we coulnd find a clean table to seat. The garbage was practically on every table, the bin was full and the floor sticky.