InTown Suites Extended Stay Dothan AL in Dothan

SCARLET POWELL IS RACIST!!!SCARLET POWELL IS RACIST!!!SCARLET POWELL IS RACIST!!!JON PERTCHIK (CEO of Intown Suitesneeds to hear about some of his “General Managers” and how they are representing his business, especially the one in Dothan, AL. Someone needs to come in from cooperate and investigate her and how she treats people, she thinks she’s above the law and that she can treat people any type of way. Intown Suites Dothan, AL will hear from my lawyer soon.

Disgusting and bug infested to be a “nice luxury suite” we had to sweep the floors and clean everything including the toilet. The lady at the front desk said they have no house keeping. U have to take your own trash to the dumpsters and supply your own toilet paper. The people are nice but the rooms are disgusting. Too many bugs we had to leave early.

Stinks,not cleaned well.mattress has been riden hard feel like I make wakeup in the floor.cops here all the time,non smoking rooms,night maintenance pressure washes late night,hard to sleep.flies driving me crazy and cant find a escort here that has teeth,they have one pair to share between them all so I here,so if you want to subject you and yours to this Jerry Springer show by all means we welcome you and yours,batabatabatabata thats all folks

I suppose because corporate doesnt care. Want to know why because I was taking pics on Sunday July 17,2022 of the very unkept grounds I was confronted by an Intown Suites employee as to what I was doing . Havent read or been told by anyone that one is not allowed to take pictures . And why are some guests that have been thrown from the property allowed to come back when others are not . I will not be threatened by any employee of your company or your guests! If you cannot tolerate what pictures of this place show to be true then clean it up! Not everyone enjoys living like pigs!

This hotel is nice an the rooms are excellent! You would not get what you booked because they do not have the housekeepers to clean rooms. So you gotta clean your own stuff an throw your own trash away. But you charged all this money but getting none of the services.

The new staff is great, Scarlet the manager is polite, friendly and respectful, and I must admit I havent had a single piece of mail or package misplaced or lost since she has been hereThank you and keep up the great work 👍

I had stayed here for over 2 years because of an income hardship and not being able to find adequate housing. When Scott was the manager, everything was wonderful. He was always helpful. However, I am giving 3 stars because of the new manager, Scarlett. She just doesnt care. There is drug usage on the property and people partying in the parking lot and drinking in the hallways. Some guests have even pulled their room furniture out into the parking lots while they sit outside, drink and listen to loud music. Scarlett is not concerned with any of that, but she did make sure to come by my room and tell me I couldnt have an aloe vera plant that my son gave me for Mothers Day. Then, to top it all off, getting my mail from Scarlett is so difficult. She just absolutely refuses to look to see if I have any mail. This happened while I was staying there AND is still happening now. I have contacted Scott myself and asked him to look into it. This isnt just me saying stuff either. We have had notifications from Amazon that a package has arrived and she has told us for days straight that we didnt have anything. It took us being aggressive before she would even look in the package bins. And it was there!!! We had packages and mail that had sat there for days while she refused to give it to us. I have some very important things coming. I have put in a change of address, but until I start seeing my forwarded mail, I will continue to go up to InTown and check for my mail. Please get this issue with the mail fixed. Scarlett is just lazy and doesnt care about the place like Scott did. She is not fit for management.

I have paid my rent on time every month for a year . I am 71 years old and the manager said she will not accept payment anymore because she doesnt like me. In the past month she has thrown out 5 other retired disabled white couples. And she has fired the maintenance man that had been there for many years. There are no cleaning people either. And the new people moving in like to pick fights with the other residents and they do nothing to stop it . And if you dare call the cops because you feel helpless you will be thrown out.

The rooms are newly remodeled in every way.Painted,clean,large televisions and the management is down to earth,kind and sincere.These rooms have not one single roach or any, unlike the extended hotel across the street.l cant get over the cleanliness and kindness.And no one asked me to write this review.My husband died a wrongful DEATH due to Daybreak inn and suites.My brother is an attorney in Bhm. And I know God will make sure they are brought to justice for taking my husband.God and the justice system.But you will see.Their owner has no compassion or empathy for human life.Plus they kept our mths payment and everything we owned.I know you wonder how this could have have happened

I was contacting this location to place a client there temporarily. They NEVER answer the phone and if they do, they will hold the phone and hang up. This is ridiculous!! How do you run a business like this?

I called around March 2nd or 3rd, to try to make a reservation. The lady I spoke with entered my credit card info and when she tried to complete the reservation it errored out tellingher that the room had been sold. My credit card was charged $45. I called and was told I needed to go to the property. I went and spoke with the manager and was told he could not do refunds and I would need to email to see about a refund because on his endit showed a "No Show." I emailed them using their Contact Us FAQ and got a canned response about calling for reservations. Stay away from this place if you like your money!!

Everyone was so very sweet we stayed there for 1yr. They did everything they could to make our stay enjoyable. The maintenance guy William was very professional and was very helpful with everything we needed. Housekeeping was always very helpful and very sweet to us. Management was always very helpful and tried to accommodate everything we needed. If we ever need a place to stay down there again we will be back

staff was freindly maitinence was a hit or miss stayed 6 to 7 month and the kitchen outlet was never fixed other issue were fixed

When we first came everything was great. We are in a upgraded room. Paying $308 a week. So we shouldn’t be dealing with any problems. Started seeing roaches coming from behind the fridge, air conditioner, smoke detectors & cracks in the bathroom. I reported it. Will came and sprayed. They had a nest behind the fridge. Shortly after the nest relocated behind the dresser. I reported it again to Donna asked if we could get a new room. She just wrote my name down. $1200-$1300 a month is way to much to be dealing with this is what I told them. I have a 9 month old. Y’all should fix this problem. Hopefully one of these places around Dothan will call back Bc this place is not in good shape. Upgraded but bad pest problem. Can’t turn heat on, shower nor cook without roaches coming out from a little heat on.

I love it. Its clean, big TVs, and they all the staff treats u like u wants to b treated. When u call for anything they give u a call bk, and answer all ur questions.

We have the absolute best housekeeper in the whole place Mrs. Joann is always thorough and treats us like family. Remember to tip your housekeeper we leave Sunkist and cherry sours on paydays! Shes amazing! Be kind and hide your dirt drawers! Be ashamed that your dirty if she comes in act like shes your mom!! Lol

I came to stay here due to a work assignment. Signed up online for a one month lease. Stayed in the room one night and determined I could not stay another night. The room smelled of smoke and all my clothes now smelled as well. I asked to vacate and wanted a refund. They informed me that it was against policy. They have plenty of time to lease the room again, willing to pay a cancellation fee but not willing to work with me. So even though they did not provide a clean smoke free room they decided to keep a month of payment.

The stay was great. I didn’t have any trouble. The check in and out was easy. The host was friendly and respectful. Patient and understanding.

I didn’t stay but when I got on the phone with a colleague she was very disrespectful and rude. She also hung up on us when we were evacuating from New Orleans trying to find a place to stay. When asked when the rooms were available and said we saw pricing on a sign outside she told me there isn’t anything available. I asked when would something be available how soon? Instead of working with us she hung up on us horrible service ridiculous we have to deal with this at this time

Rooms are beautiful and clean. Property is clean and peaceful. Staff made me feel welcome and safe! Price is amazing for such a great stay!!!

Manager had us view the room before we paid which was awesome! Everything looked great aside from a light not working in the bathroom. The vanity lights on the bathroom were working though. It is overall a really nice hotel

The staff and Scott were truly a blessing during our housing transition! Nice clean updated rooms made it a little easier for me to adjust to relocating! Scott always greets you with a smile and genuine concern to help meet your needs.The grounds are impeccable, nice and quite.

Exceptional customer service. My husband and I had a full conversation afterwards, as we travel quite a bit all over the southeast, we have yet to experience that quality of service. Between one to five star hotels, Scott was the most professional, knowledgeable, intelligent (used to be common senseperson we have come in contact with. Customer service is borderline non-existent nowadays. We decided to stay an additional week simply because of that. Fantastic place.

Great staff. They were helpful and friendly. Room was exactly what I expected for a budget extended stay. Was perfect for an out of town plant worker doing 12 hr shifts. Only complaint would be the rooms have exterior doors and seals were bad so was humid in room. Also limited availability for out of town workers. Most residents are very long tenants. But on the whole, worth it and would return

Staff is super friendly and helpful. Maintenance guys work quickly to address any issues that come up.... Rooms are clean and housekeeping comes once a week to make sure your room is in the best condition possible.

The manager was very courteous and helpful. He later checked on me to see if all was well and assured me if I had any issues to let him know ....hed be happy to accommodate as far as my stay!Very excellent customer service, reasonable prices....I would definitely stay again😊

We chose this hotel because website said full breakfast, when we checked in, found out no breakfast. Our room had a rip in carpeting. Also, our bedspread had a couple of burn marks on it. Had to change rooms, because the room key they gave us wouldnt work. Dont think we will stay here again.

The new rooms are excellent! Front desk staff is always personable. Give these folks a call. In town Dothan really is a great place to stay. Scott is a great property manager!!! Krystal and Donna are great at keeping the rooms clean!

Scott is very nice and easy going. The room is very clean and amazing. We have an Autistic son and they are very sweet to him. It is very quiet around here and a dollar store right next door. Will definitely be coming back here in the future. They treat you like you are family not a stranger.

Im a traveling physician throughout the State of Alabama serving multiple Healthcare Facilities. My rest and relaxation comes at a premium. This facility offers me the convenience and comfort that I demand. Scott Williams in reception, the housekeeping staff and William in maintenance are all outstanding in preforming their jobs and pleasing the customer.

I am a travel nurse and have been staying here for several months and have nothing but nice things to say!I am staying in one of the newly renovated premium rooms and it is great. Its clean, the bed is comfortable and it has a full fridge, glass top stove and nice wood floors!I work nights and the curtains keep it dark enough to sleep and I havent been woken up at all by noisy neighbors or anything. When I told Scott, the manager, and the front desk about working night shift, they put me on the top floor so I could have the quietest spot to rest.Scott and Krystal the house keeper and even maintenance all know me now and which room Im in and check in with me. I feel very safe being away from home and Im very thankful for that! The walkways are clean, any other guests Ive met have been pleasant. Ive not seen any suspicious or bad situations. There is a Dollar general directly next door that you can walk to and get things you need quickly. Its super convenient.If you get a chance definitely stay here and definitely stay in the premium rooms. Its very very reasonably priced and worth it!

Me and my family have been here a good amount of time and absolutely love it! It’s super quiet out here & the staff is great! If there’s an issue , they are quick on finding ways to resolve it! This , by far , is one of the best places we’ve stayed in the Dothan area ! Highly Recommended!!

I have been here as a travel nurse for about a week. Have had zero issues whatsoever. Scott was very professional on check in, explained the hotel policies. I was able to see the room before I committed to the length of my travel contract. I did have one problem with the bathroom and it was fixed immediately as soon as I notified Scott. He is very courteous and strives to make this establishment the best it can be. I would definitely recommend this place to anyone. It is by far the nicest place as far as a hotel I have stayed while traveling. The room is clean, the air conditioner is quiet and not a lot of noise while sleeping during the day as I work night shift. Donna the housekeeping supervisor is so nice and is very accommodating to my work schedule. I can’t say enough nice things regarding our treatment here at Intown Suites. I love that they have police patrolling the area frequently so I feel safe. Thank you all for welcoming us to Dothan. The staff here deserves more than just 5 stars.

This hotel is amazing. They have amazing service. Scott is very nice and is always helpful. The room was very expressive. It has a nice size bed The bathroom is a impressive size. The cooking area is amazing. The TV is huge and has all of our favorite channels. Within the first 24 hours they check on us and how things are going.

This place is literally the quietest hotel in Dothan. No problems, no issues..Id recommend this place to anyone thats just moving to Dothan. The managers are great at what they do! They really made sure I was comfortable..

Very pleased! I highly recommend this establishment. Gracious staff, affordable rates, and clean rooms. Not only is the manager awesome, he is very thorough, informative, and hospitable. Do yourselves a solid and visit InTown for a night or a whole week because you wont be sorry!

How do you rate a place that had so many different people walk down these halls over years. So many things have changed over that time. I been around since begining 2013. My brother similarly which means i believe we both pretty much are the longest guests who reside here. I would say we pretty much met everyone who has ever worked here or has managed the place. There so much history that i wouldnt know how to put it all in one review. I am able to say one particular thing that stood out with ALL management and staff that has worked here including the cleaning crew and that is they care about mental health. They really do. There so many times i thought we may be kicked out because of it because i was different. I always waited each day to wonder when would they tell me that its a bit much or that they are worried of upper management because of how they worked around me. They really are patient, understanding, considerate, adaptable and precautious. I have C-PTSD and Depression. Every single manager who ever worked here, every cleaning person who ever worked here, every staff member who ever worked here was aware of it the entire. 9+ years we have been here. They all in their own way accepted me and my struggles. I know if it was any other place they wouldnt of been like they are. I thank them for that over the years with gifts and presents or surprises even if small... Like if its a hot day i would sometimes go an buy smoothies to give them in the office Or i would buy drinks and snacks cold to hand to cleaning ladies when i notice them wiping their face. Or if nest evening if someone looked tired, Id give them a snack or something and make small talk or even if its cold days i would make them tea or cocoa. I seen on some days when they are exhausted, so i tell them they can wait with my room and Take their time to be to themselves to regroup. There be many times i dont mind if they just stand by my door and relax a little and Recollect themselves so i just idle wait till i hear a knock without disturbing them . I would even make it easy for them by collecting any trash myself from my room and have my sheets and things together to hand off to them so they didnt have to bend as much and i make sure its sealed because i dont want them to touch dirty things especially if some dont use gloves I offer hand sanitizer. There times i hear their personal struggles or then mad about something outside of work stressing them out and i just let them be while i wait for them to come or i quiet go an make something an buy anything to cheer them up when I see them again To lighten their day the next time. I dont like any of them stressing out. Even with the front office i see their faces handling customers or not really in a good mood at times so i let them be or say something cheerful or compliment them so they feel a little lighter or buy something so they are smiling after an know someone cares. Unfortunately since Covid is in the world now i was aware of not doing so much those things to protect them but i still at random would offer something just to still have them be happy but i dont do it as often because of Covid going on but when I do i offer the entire box of something open or bottles they can pull out themselves so they dont have to worry of me touching it. One time management wrote me a letter a couple years ago. At the time i was really depressed an worried alot how people thought of me here because of my PTSD and how i am to myself making it difficult for them but to my surprise when i came in room one day i had a long letter and it was from the manager an it said so many meaningful things that made me cry. I still have this letter till this day in my PTSD book.They are updating the place and i see them including management themselves working on the building at times. They hire same workers to help paint doors and clean fans an i give them cold stuff an drinks as well from being out so long and as a thank you.

I have been here for a couple months now. The staff are extremely helpful and courteous. It has the atmosphere of an apartment complex and not a hotel-like atmosphere. It has been an awesome experience so far.

My stay was excellent because I was made to feel as if I were at home. The management and staff were beyond friendly. It felt to me as if they were family. All employees went out of their way on a daily basis to make sure I had everything needed and did so with an extremely friendly attitude. Even when I requested something unusual they made sure to deliver with a smile and assurance that it was their pleasure and that I was no bother at all. This in turn made it one of my most enjoyable stays. It certainly is at the top of the list in comparison to other hotels I have visited.

I have been in transition since becoming an empty nester and figuring out the second half of my life. Staying here is affordable and more importantly the staff make you feel welcomed and like family. I definitely recommend staying here.

I discovered this Intowne shortly after I lost my house in Hurricane Michael and have loved it sense. The staff is freindly,professional,and treats everyone with respect and the property stays clean. The rooms are very nice and spacious. Also if you need any maintenance for anything the response time is amazing. Ive locked myself out plenty of times, as I work mostly nights, never had to wait any longer than a few mins max. I highly recommend!!!!!!

My family & I have been displaced from Hurricane Michael. And have been a guest for awhile now. Management is awesome & housekeeping is great. Everyone is kind and definitely shows some southern hospitality! I love this place & would recommend anyone to stay.

The manager named Scott is absolutely excellent along with his assistant Elaine. The whole staff is excellent for that matter! Very friendly and helpful with whatever one may need. The location is also great since there is a Waffle House across the road and a Dollar General right next door. I would definitely recommend this place to others.

We have been at this extended stay for years now. Good relationship with people are very important for the individuals working at the front desk. I would recommend this extended stay suites to those looking for various reasons to be in town needing a nice and comfy place to lay their heads down for a good price. If theres an issue or need,the front desk will help. They treat you as a welcome guest, answer any questions that youre looking to address with the upmost respect.👍Mrs.J

I stayed at inTown for about a month after PCS to Fort Rucker. I had no issues. Faculty is friendly and helpful. Laundry room available for use and accepts card. The dollar tree next door is very convenient. You can even get packages delivered to the main office during your stay. I would definitely recommend this establishment.

The staff is great and the rooms are clean! I’ve locked myself out a few times and the response times have always been swift. Even at 4am! The environment is quiet for the most part and everyone around has been very kind. I love the comfortability of staying here. I definitely recommend this location. Thank you guys for making our stay great!

I love the staff here at intown suites. Scott and Elaine do excellent job of meeting all of the guests needs. Friendly staff , clean and up to date rooms. I enjoy my stay here they make you feel at home.

Everyone is awesome. The rooms are great and not dirty. If you need something they try to get on it as soon as possible. I don’t have anything bad to say about this place. We plan on staying here for a while. For the internet, if everyone is on it at the same time it will be slow. That’s typical. My daughter don’t have a problem with it. All and all it’s a great place to stay.

Mr. Scott and Mrs. Elaine are totally awesome. The whole staff makes you feel like family and right at home. They have excellent service. Very clean facilities, parking area, and rooms. Good for families and single guest alike. Its within walking distance of plenty of restaurants and shopping areas. Also the cleaning staff and maintenance crew take there jobs very seriously. Going above and beyond to perform there duties. Theres always someone on site to help with whatever you may need. As a U.S. Army Iraq veteran I would definitely recommend this place to anyone looking for an extended stay or just need to make reservations for future visits to Dothan Alabama. Thank you to the all the staff.

The room is absolutely disgusting. When we came a week before to reservate a room, They showed us a nice renovated and clean room. A week later we come to check in and get an old, nasty smelling room. We have one trash can to last us a week and its extremely small. The carpet and floors look disgusting to the point where I dont want to take my shoes off. The room smells like someone set a bag of dog poop on fire and left it in there for months. The walls have nasty stains all over them and the bed feels like concrete. No wonder its a no refund hotel. Definitely dont recommend. Its disgusting.