Hotel Spa Princesa Parc Andorra in Andorra

Staff were very friendly.Exterior pool is quite nice.Interior (Lobby, rooms, ...is very old, and in serious need of a renovation

Good rooms and location but the breakfast is now not very good, we stated last year and it was excellent, the fried eggs Im still chewing as they were so hard... We asked for Huevos Poche, poached eggs and it was if wed asked for the Holy Grail. The answer was a quick no.

Lovely (but very warmrooms. Great views over the river and very short walk to the gondola station. The staff were super helpful with organising lift passes and ski hire as well as holding our bags on the last day whilst we went skiing in the morning.

Nice hotel, good location and facilities... Food good acceptable (culturally diverse)My only slight comment is the flooring in our room was too worn and needs attention (yes Im aware travel industry has struggled last two years)

IF YOU HAVE COVID THIS HOTEL WILL NOT RETURN YOU EVEN A PENNY. THEY THINK ITS YOUR FAULT AND THEY HAPPY TO WELCOME YOU INFECTED IF YOU DONT WANT TO LOOSE YOUR MONEY.BOOK THIS HOTEL ONLY IF YOU KNOW THAT YOU WILL NEVER HAVE COVID OTHERWISE YOU WILL LOOSE ALL YOUR MONEY

ATTENTION FOR ALL POTENTIAL CLIENTS OF THIS HOTEL. I AM A VICTIM OF MONEY FRAUD FOR 250EUROS. COMPANY DOESNT RESPOND EMAILS. THEY DON´T RECOGNIZE COVID CASES AND ASK YOU TO TRAVEL BEING INFECTED!!!I AM CURRENTLY REPORTING THE CASE TO POLICE. STAY WAY CLEAR, BOOK IN NORMAL HOTEL INSTEAD !!!!!

Lovely place, great location, great rooms.Food needs improvement, same every evening & not much choice

Great hotel with amazing facilities situated a short walk from the gondola and many bars and restaurants. Staff are friendly and efficient. Breakfast and rooms great.

Great spa

Stayed here over the December Spanish public holidays so the price was higher than normal due to higher demand.The hotel is a nice mix of classic and modern and has everything you need for your stay. The leisure area downstairs features games and a bowling alley (extra costwhich is a good way to end the day when the snow is heavy outside. The spa (also extra costwas clean and reasonable for the price. Flip flops are compulsory so don’t forget to take them or you’ll need to buy some there.Breakfast was average quality and plentiful for the price included in the room fee. The hotel has underground parking (extra costwhich is useful for when there’s heavy snow, however it was full and there was no option to book in advance. There is a free car park however 100 metres down the street which is fine.The hotel is very close to the ski lifts which makes it perfect for a ski trip booking. If you want to visit Andorra it’s a 15 minute drive to the city. Arinsal also has many restaurants and bars in walking distance of the hotel which leaves you spoilt for choice actually. All reasonably priced.The hotel room was modern and adequate. However, there was a strange smell which we only realised the day before leaving that someone (a previous guesthad left a take away container with food in a small cupboard hidden in the room. The cleaner had clearly missed this and it had started to smell. It was quite disgusting but seemed to be accidental and other than that the room was clean.The rooms were perfectly warm, even with -8 outside the room was toasty warm and if you are particularly hot or cold you can open the window or adjust the radiator to your preferences which was much appreciated.Check in was very inefficient. It took approximately 1 hour because there was a queue and then the staff could not find our booking for a long time for some unknown reason. It was a waste of time and very unenjoyable. The staff were very friendly and helpful, but the process was still ridiculously long for avoidable reasons.I would definitely recommend this hotel. However, it was not perfect especially for the higher than usual price which reflects in the 4 stars given.

Loved it here. Super hotel, great (well above averagefacilities. Clean spacious rooms. Ours had a balcony over the river. Food is good and the choice is huge. The staff are wonderful, and a credit to the company. We had a great skiing holiday and would certainly return to this hotel again.

Good: spacious rooms, exceptionally friendly and accommodating service, good breakfast, free parking (not of the hotel100m away, got a free ride on a close-by cable car, welcome cocktail was goodNeeds improvement: the rooms and bathrooms are not flawlessly clean and there are stains that have collected over time and are not addressed. When we arrived there were also plenty of dustballs in the corners of the room. The furniture and bathroom are also generally quite beaten-up. In the bathrooms and certain sections of the hotel you can smell and see mold. The hotel has a lot of potential in this regard and is in need of some renovation. The Spa was ok but didn’t feel clean.Overall it was an ok stay but it does not deserve 4* and it is overpriced. It’s really a shame because the hotel has a beautiful set-up and structure with a friendly team so the potential for change and for making it an amazing stay is huge!

Extraordinary stay overall. Rooms were extensive and genuinely spotless. Staff was wonderful and great, which is genuinely crucial. The bowling alley and bar was amazing. The location was not too shabby as it was far from La Vella city. Bars and eating administrations scored a 5 as expectations were met.

Nice hotel buffet average

A very good hotelSpa is perfectIt has a bar, bowling, pool and an arcade and is is so far the best hotel Ive ever been in

Ok but too many people in the Spa at one time

There for a family Skiing holiday in Feb 2020. All inclusive , we enjoyed all the facilities. Loved it! Fantastic staff, clean, smart spacious rooms, Very good food for an all in package with a good selection for breakfast and dinner. Freshly made pancakes in morning, steaks cooked to order on the grill. Tasty! Spa was amazing, games room/bar was perfect downtime with family. Drinks and facilities surprisingly good value for money. My only gripe is that the bar music was a bit stuck in the 70s disco. literally 2 minute walk to gondola to mountains. Would definately return and reccomend

Our Lux room was clean and tidy, nice big comfy bed. Mini bar with drinks at €3, same as bar. We missed a bath to soak in and a balcony. Spa has to be booked in advance, in the morning and costs €15. Internet a bit hit and miss. Breakfast good, evening meal reasonable selection if your not a fussy eater. No drinks included with evening meal- not even a jug of water. Plenty of space and bar areas to sit and chill. Downstairs has a great games room with pool, table football, pinball, darts and two lane bowling alley. While the kids play there is a bar with 80’s tunes.

Love staying in this perfectelly spotted hotel. The cabin is just abou 300m down and takes you up to Arinsal sky park. Rooms are quite spacious and can have a nice mountain view, hydromassage bath or both if you ask for them. Also the hotel spa is just perfect thing to do after all day skiing/snowboarding and is just for 15€/person. (Reccomandation bring your own flip/flops or you can by some at spa desk)

Really good location for slopes and restaurants. Breakfast has a wide variety. Shane you have to pay for spa. Staff professional and friendly. Practical rooms for families

Great hotel. Good food, good facilities... Very accommodating

The place itself is good, close to the ski slopes, food is good and service and staff as well. But for the 4 stars hotel, the internet is very bad, slow and almost dont reach the room. In the country where the EU mobile prices dont apply it is just a disaster. Also the spa is not included in the price, although that on the booking site it says so.

Very clean and friendly staff, rooms were comfortable. Great games room with bowling and pool, spa very good. Close to main ski gondola and pubs/restaurants

I didn’t stay here but I wish I did! I had some difficulties contacting my Air b&b host in a local property. I went to PP to see if someone could help me and the staff were so welcoming and assisted me in contacting my Air B&B host.They could have turned me away but instead they were so generous and ensured that I managed to contact my Air B&B host. Thank you so much for your hospitality, it is greatly appreciated. In particular Valentina (waitress- her customer service skills were amazing.I will definitely stay here next time!

Extremly small rooms in very used condition. Safe didnt work, light switch didnt work. All in all not bad, but a bit overpriced.

Nice view and breakfast

We booked an all inclusive stay and it surprised us the variety of food and drinks and also the quality. Restaurant staff is very attentive and carrying, there is no wait for being seated, having your drinks ordered or the table cleaned. For each meals you have a wide choice for all tastes. The piano bar is cozy and the quality of cocktails is excellent. The rooms have big comfortable beds and is really quiet, so the stay here it is very restful. General cleanliness is good, but the floor in the room could have been better wiped. The minibar could offer at least the water for free for the all inclusive stays, as long as this is the same water offered in the restaurant and you can take it in the room.

You have to pay extra as a resident to use the spa pool. Ridiculous.

Nice place, great location, well appointed. Would have given 5 stars but the WiFi is very slow, impossible to do any work.

Best spa in the world but the bathrooms in the room are filthy. Disgusting smells of drains every morning. Balcony misaligned to floor.

Friendly staff, great facilities, good location. Will return!

Nice rooms, but very noisy. Breakfast delicious, dinner rather disappointing. Spa costs £15 for 2 hours

Didnt stay here but visited the cocktail bar. Clean, elegant, chic and delicious cocktails.

Decent steam room, sauna and jacuzzi. Pool would benefit from being warmer.

#funtastic#

Such a fantastic hotel. The hotel is lovely and clean, welcoming staff and the food is AMAZING we travel as large group of 10+ and everyone is catered for. It’s a quick walk to the lift up the mountain if I could give it 6 stars I would.

Nice place and very good staff. Many thanks for this nice weekend

nice service ,very good spa , clean but old and not good looking

Lovely hotel could not fault it good food nice staffing would go back 🎿✴️✴️✴️✴️✴️

Great hotel with good food (even though it was buffet). They have a chef counter where they will cook certain dishes to your liking.Rooms were clean but you did have to put the clean my room sign up for it to happen.Spa was very expensive £40 for a family of 4 for 1 hour.Downstair bowling and games was ideal and you can visit this bit, even if you are not a guest.

For a 4 star hotel the rooms are surprisingly spartan but warm and comfortable. Do not go half board, the food is very poor with the cheapest cuts of meat, lots of stews, pig trotters etc. The staff are hit and miss, some bent over backwards to make your stay comfortable, others would tut when asked a question.

Stayed for two nights recently and thoroughly enjoyed it. Spa was good, breakfast buffet busy but well provisioned and hotel clean and staff helpful. We didnt eat lunch or dinner in but there were plenty of good restaurants and bars in Arinsal. The basement car park was interesting and the pool slightly colder than we were expecting!

Nice hotel , nice staff

Amazing spa friendly staff and love the dressing gown!

good food and close to the gondola. And only €2.5 for a pint of San Miguel. Cheaper than home !!

The hotel is great .The food is delicious especially in the mornings because you can get crepes ,omlet ,croissants many delicious food

Nice place but the personal is not polite

Just coming out of a 4 starts hotel in El Tarter, we booked 3 rooms in this hotel which was more expensive than the first one. The hotel is in a nice location and looks great from the outside. There is only a tiny car park compared to the size of the hotel, youll have to park about a 800 yards away from the hotel.The rooms are fairly small, the bathrooms are not good looking (quite terrible actually), no power socket near the bed, but the beds are literally amazing, dont remember having such a good bed in a hotel. It says on the website that all the rooms has got wifi but in reality, is doesnt work at all (not able to refresh my e-mail).The hotel is very big and was packed, it took us more than 5 minutes to come back to our rooms with two differents lifts. When comes the breakfast, the whole restaurant area is packed and the food is not amazing.The Hotel offers many services, including a swimming pool way too small for the amount of people staying in the hotel, a nice lounge bar (very pricey), a SPA and a cool playroom with bowling, table football, pool etc.Overall, weve been disappointed with this hotel which clearly doesnt deserve 4 stars but maybe 2 or 3. The whole hotel feels quite "cold" and its too expensive for what it is.

It is not a 4 star hotel, if you are generous it would be a 3 star.No plugs near the bed. Windows are very low quality and you can here the road. Bathrooms are very old. Bad internet connection.

The staff are very friendly especially Ricardo at reception.The noise of the river is very loud from the rooms.The gondola next door to the hotel which is advertised as working does not work and it is a 10 minute drive into La Massana where the working gondola is located.