Hotel Ramada in Benemerita de San Cristobal

There was no hot water we could not have a shower that evening or the next morning and we have been travelling all the way from London. Michael the manager informed the maintenance guy in front of me at the Reception and he refused to have a look.* Air condition control unit was broken and we could not control the AC and room was freezing cold. My kids had to sleep with the hoody on and next day, they woke up with a headache and a sore throat.* Bed base had metal sticking out and dirty mark all over. Room was dirty mark and dust all over the floor.* Bathroom tiles need grouting. The door frame coming out of the wall.Taps and shower very old and hand shower did not work.* Light bulb hanging off the ceiling.* 2nd day we were moved to another room. 306 Room was small, smelly and did not have a fridge.* Breakfast was disaster and very minimal. By 9;30am, there was no fruits. we were waiting for them to replenish the items and when we asked the waiter said all finished! Unbelievable!The safe deposit box did not work the both rooms and I had to carry my passport, cash and valuables. I did not feel safe by doing this.When I asked If they have a safe in the Reception and I could leave with them. It was unsuccessful.

Casino and pool area are nice. Bar in the pool area and nice seating. But, no microwaves nor refrigerators in the rooms. And toilets/plumbing make weird noises. I’d stay again because it’s good for the price you pay.