Hotel Mercure Gdansk Stare Miasto in Gdansk

Sehr sehr hübsch... 😘😘😘Very very nice Hotel... 😍🏩😍Like it yes... 🥂💖🥂💋 One of the best Hotels I ever seen in the world. 4 Star but must have 7 🌟🌟🌟🌟🌟🌟🌟Normaly by the service from the Director till every employer. Never saw something same. You feel welcome like at home. The staff looks always for the clients helping always. There is no... No!!! 😘😘😘Always have an smile. Tidy, clean, have no words. Other shops and as well an shopping center around the corner, the old Town only 7.in walk by rivers, Museums, Basilika and and and... I will or want to come back... Special Thanks to the Director :Thomasz DobraszakVery kind, smart good leader & as works by his own like to say with his hands. Doing his job with all his heart... Good luck Thomasz🙏🙏🙏

Very Nice Hotel with friendly people. The receptionist made a little mistake by the check-in and directly offered us some drink voucher for that little mistake. We had a comfortable, clean room. The beds are very very comfortable! I would definitely come back to Mercure!

Beautiful location next to the city centre though the service could be better as they couldnt find a booking and we just had to wait for 1.5h before I want back and they just gave us a room

I cannot recommend the Mercure Stare Miasto highly enough. 6 of us (3 adults, 3 kidsstayed here at the end of July 2022. The rooms were well appointed, clean and to a good standard. (We had a view of the old town from ours). The staff were all professional and yet friendly and warm. The location, on the border with the old town, is perfect for a mix of culture (the old town is just stunningly beautifuland shopping and museum visits, both of which are abundant.Breakfast has a good variety of choices but I never thought breakfast ice cream is or indeed should be a thing, but it is, and it’s great!On the Sunday night of our visit, we were out in the garden area around 9pm. All of a sudden we were treated to music and bells coming from St Catherine’s church behind the hotel. I can’t explain how beautiful this was. Trust me, go ask reception (I believe it’s a seasonal thingand ask if the church does the music thing on Sunday night. Grab a drink, settle down and get ready for your new “happy place”!We did have an issue with a 3rd party booked via reception. When the booking went wrong (due to the 3rd party’s negligence), in stepped Alexandra, the customer experience manager, who immediately arranged an alternative. She is an absolute credit to the hotel.We fully intend to go back to Gdańsk, next time without kids and we will stay at this Mercure.Highly recommended!!

“Sloppy” is a word that describes this hotel. The building is nice and centrally located and views are great. However the staff do not care. The receptionist was completely checked out telling us to go to the restaurant for someone to help with a water cooler that was next to her five steps apart. Again the receptionist on our arrival date gave us keys that did not work and we had to travel back to the reception from the 16th floor. No apologies. No smiles no welcoming words. The cleaning staff did not return our greetings “hello” but just walk past silently. The male receptionist was friendly and clearly cared more!The room had totally empty shower gel bottle, the coffee was not refilled each day but we had to call someone to bring more coffee. The shower design on the privilege room was super weird with a door that was as wide as the entire bathroom and opening the wrong way, making movement in the room very difficult. The pillows were very old and out of shape.We’ve stayed in the same hotel before several years back but it seems the direction is not good. I would go elsewhere the next time. There are a lot better hotels in the city in the same price category.

Very comfortable stay and good location. I enjoyed the welcome and front desk manager on the day was professional as I asked for a slight clarification on Accor ALL membership tier benefits. Probably understaffed at the bar and restaurant, but apart of a little wait and "what-do-you-want" vibe, this is a pretty good Mercure as far as the brand goes in terms of concept and positioning.

Great location for visiting the sights of Gdansk. In addition to everything in the centrum, it is only a short walk to the main train station where you can catch trams to the rest of the city. Breakfast buffet was outstanding with a wide variety of food and plenty of space for everyone. Bathroom was a little cramped, but the bed was comfortable and the room was very quiet.

Hotel location is perfect, if you want to explore the city. The staff were friendly and kind in general. The bed was comfy and the view from the 17th was wonderful. The breakfast was very good, wide variety of food, plenty of free tables. It was not easy to sleep because of a metal music festival, I don’t understand the city, how it could have been allowed. This was something that the hotel cannot be blamed for, but not acceptable. The room was a bit outdated and also a bit dirty, but okay. The lady in the restaurant wanted to pick up our plates while we were eating, it was bothersome.

Five night stay in April.The comfortable room and the friendly and helpful staff made my stay very pleasant!The room is clean and has a comfortable bed, a beautiful view and a luxury bathroom I wish I had at home :Nice detail is the heated mirror which prevents fog after taking a shower. The room decorations of ancient Gdańsk are cute. The breakfast is very good and has a lot of choices.Theres a lot to see in/around Gdańsk, so I hope to be able to come back one day! Ill definitely choose the same hotel.