Hotel Ceiba Bissau in Bolama

Yup pretty much what youd expect from a 5 star hotel, clean, meticulous service, and all the other perks. The people are also very friendly, and I say people and not staff because everyone in Guinea-Bissau is. Will be coming back to this country and to this hotel, of that I have no doubt.

This is Bissaus top rated hotel. The pool is nice and the staff are quite friendly. I did not stay at the hotel but had drinks and food by the pool which were overpriced and mediocre.

Very good business hotel in down town Bissau.Comfortable and clean rooms, good wifi and friendly staff. Good to relax here after a day out in the field Im beautiful Guinea Bissau.

Good

Good hotel and ambiance of well mannered facilities..

This is the best swimming pool in Bissau but unfortunately it is not well maintained and if you look closely you’ll see that the water is dirty and there is black dirt between the tiles. Also they have not looked after the tiling where some have come off and left sharp edges – my friend cut his toe today in the pool.

Great fitness facilities!

An Oasis in the city. By a long shot the best hotel in the city, the country and possible a radious of about 1000km. The pool can be used for 10K CFA even by non-residents.If GB gets to be a bit too much for you, its a nice escape.

Top hotel

Ok

Excellent

Newly built hotel in center of Bissau, clean, fresh, well-managed, wonderful staff who were very helpful and spoke several languages, great breakfast, lovely gym and pool area. The hotel also has a large auditorium and is fit for conferences. Wi-Fi worked well. The view towards the national parliament and sea was stunning. The airport transfer was very smooth. The location is very convenient. Made me think of a mini version of Sofitel in Abidjan, but a lot newer.

Exactly what you expect from a 5 star hotel. Clean beautiful friendly helpful service all round, nice pool and clean gym. A gem in Bissau. I cannot recommend it enough. Breakfast is fantastic, room service is fast and the quality of the food is awesome. Located 8 mins from the airport. The only little negative is the wifi service due to the unstable networks of the local operators. Prices are fair as well.

Gyms pool coffee shops are very good.

Very nice modern hotel.

Very good place.

Hotel 🏨 top 👏👏👏

It was awesome to find such a wonderful hotel in Bissau 🇬🇼. The food, the pool, the services everything is just 🤩 waouaaaahhh😍😍😍.

If you are a lover of mordern interior, this is the best you can get in G/bissou. Just that the rooms would have been better if they were sounds proof.

Kne of the best hotel in Guinea Bissau 🇬🇼

Clean and secured

Best country hotel.

The Ceiba Hotel is a decent hotel for a country such as Guinea Bissau. Room quality, bed & beddings, bathroom fixtures & fittings are all good quality. It is by no means a 5* hotel such as a Sofitel, Intercon or Sheraton, but perhaps more comparable to a European 3* or perhaps even a very basic 4* hotel.The rooms are cleaned very well and the cleaning staff are very honest. There is no concern of theft from the rooms, which can occasionally be an issue when travelling certain developing countries.As a global business/engineering traveler, travelling approx 9 months a year, quality customer service at any hotel is paramount. Especially when i am a long term guest. I have stayed in this particular hotel for approx 5 months in total. 4-5 weeks at a time since Feb 2019.My findings are that generally the staff in the hotel are fairly poorly trained. Any simple request out of the norm is usually impossibly difficult for the staff to action immediately, without rising up the chain of command for approval. A management style managed through fear seems to be employed in this hotel. This makes simple decision making by the hotel staff impossible and ends up providing a terrible customer service experience for guests. I have had innumerable frustrating encounters with reception staff here over the years. All couldve been avoided if staff were trained correctly and perhaps had a carte blanche from the management to approve simple out of the norm requests.That said, certain reception staff, namely Daniela and Binta are the exception! These two girls have very good customer service skills, and to put it frankly, if it wasnt for these two providing for my needs, i would have long departed to an alternative accommodation. (Daniela and Binta, if you are reading this, THANK YOU)The restaurant at the hotel is a joke (Bioko). The food is absolutely appalling with a service to match. I dont have the energy to comment on this, but its a comedy circus one has to experience themselves, just so you can tell the story to friends and family when you get home.A major failure of the hotel is the opening time of the restaurant in the morning. 7AM, not a second earlier!!! The staff have the look of fear in their eyes if you dare come near the restaurant front door prior to 7AM. They will not and cannot let you in!?!?!? Believe me, this has been a thorn in my side for all the time i have been here.When i am in Bissau, i regularly have to depart the hotel very early in the morning to travel to work. The hotel will allow you to come into the restaurant prior to 7am, but only if you have pre-arranged it with the hotel manager the night before. In this scenario you have to order your breakfast the night before, and they will prepare it for you the night before. This means the breakfast you are presented with in the morning is not exactly fresh! Even if the buffet is ready and displayed by 6.15am, my pre-prepared breakfast will be provided to me and i will not be allowed to eat from the freshly made buffet, even though it is ready!?!? A logic presented to me by the hotel manager (Rosa). I quote the buffet has to look perfect for the first guest. BUT I AM THE FIRST GUEST!!!Also note, as a long term guest, have i ever been given a free upgrade, a free coffee, water or a soft drink. Never! When i stay in the Sofitel or the Sheraton or any other international hotel for any length of time, they put me in a luxury suite with a service to match.This place has a lot to learn. Lack of care from the management i suppose.All that said, there is no better place to stay in Bissau than the Ceiba hotel.Ill be back next year. I hope some of my comments wouldve been considered and changes implemented upon my return. Somehow, i have my doubts.

Beautiful

Excellent Ambiance, great food and hospitality

Beautiful place in Bissau, clean rooms, big swimming pool and gym. Its our second place to stay at Ceiba.

Its a nice place to stay

Such a hotel in Bissau.. clean, nice garden, clean rooms, average breakfast

Great hotel and staff, food lacking compared to cost.

Excellent place

I had a really poor service. The pool cleaner was shouting on me and the rest of the staff they don’t have experience dealing with clients in 5 stars hotel. That’s a shame, shame

It is the best hotel in Bissau.

Excellent really woth staying in

Beautiful hotel, food not special

Is one of the best hotels in bissau

Lovely luxury hotel! Staff is amazing and friendly! The swimming was my second house! The food delicious! If can afford it, go! ✌️🤑

Excellent hotel for stay and seminars meeings etc and stays on the heart of Bissau

New, clean, nice

Excellent, First class service in Guinea Bissau.

cool

Its beautiful

Good

Nice

Great hotel

Friendly, clean nice fresh food!Hope they can sort out issues of ATMs!

Nice place, with nice employees. I recommend it for holidays and rests

Super friendly staff, comfortable rooms, nice food at the restaurant.

A real nice place for holiday only a little expenses.

New hotel...restaurant still far to be a 5 star quality

Nice hôtel, but poor restaurant