Grand Hyatt Taipei in Taipei

Excellent service. Rooms well maintained and friendly staff.

Older hotel, but great services and facilities. Location is perfect for downtown Xinyi.

It was just ok a bit old rooms and lobby could use upgrade

It is located in the excellent position close to the department stores and cinemas. The lobby is huge with a beautiful fountain. On the ground floor there are a variety of restaurants and waiting areas for the guests and the visitors. The staff are nice and friendly to help with the process of the event. In summer the hotel is holding a series of activities for family guests. It could be an impressive travel memento in life.

It was my first time using my globalist status to book this hotel. I appreciate the staff providing high service quality and the entire team is determined to guarantee every customer has a good living experience with Grand Hyatt Taipei. Before the check-in date, they fulfilled my request to prepare bathroom pieces of equipment for my grandma to prevent any unnecessary accidents, and also they provided a rapid and good solution to our concern. I will come back based on this experience.

Very poor experience. The hotel staff are friendly but sadly have not received training and there is no communication between different departments of the hotel. They got so many things wrong during our stay I dont have the time to write about them all here. Needless to say this place is not being run to a 5 star standard at all. Far from it.People have commented on the hotel building being old but there are plenty of hotels in Europe which are in buildings far older than this but they benefit from being properly maintained. There has clearly been little to no maintenance on this building which is shocking for what is supposed to be a high end hotel.The room they initially put us in was very dusty and then the room they moved up to had dirty marks on the walls and paint flaking off the windows. 5 star? I think not.

Old world grandeur. Big lobby, multiple restaurants and bars. Standard fare for a full fledged 5-star property

Can only think of 1 problem, my hyatt gold card expired, and have to start over with the world of hyatt card.

My favourite hotel for business travel 💼✈️

Very nice hotel in the center of Taipei. 2min to 101

Stayed at this hotel during recent visit to Taipei (after quarantine). Overall experience was great. I had room service staffs checked on my room everyday to see if I needed any room cleanings, supplies etc. Due to the pandemic, several in house restaurants were closed ( or only open during the weekendso I didn’t get the chance to try out the good foods. The hotel is located just next to the 101 a few hundred feet away which offers a variety of options for local meals. The wifi connections is good. The powered window shed provided extra convenience to block out the lights at night. Due to the hotel overall structure design, I suggest to request south or south east facing rooms when check in because this is about the only two directions offers complete view of 101, day and night. Transportation is convenient. Transit stations just about 5 minutes walking distance other than taxis, buses. Business center is located right next to the check in counter where I used once to print documents, free of charge. Overall, highly recommended for any occasions.

I heard someone was jumping above multiple times a day and a neighbor hit the wall a few times. I will never visit again because quietness is my top need. If the hotel really cares about customers sleeping quality, they should avoid assigning adjacent rooms to people when they still have space.

Grand Hyatt is not just any Hyatt but as the name says ”Grand” or Grandeur in nature. It is however slightly on the old side in design but everything from the lobby has been excellent. Service attitude from lobby to room, buffet, etc have been great. Stayed a few times there, dine a few times also.... pool was however not heated but huge and the kids had fun. Room design was a big strange in a way that it wasnt a regular size, maybe, it was because our upgraded room was at the corner lot. Anyway, food was nice throughout.... both room service ala carte and the regular buffet ones. We recently attending the Le Petit dining experience with our girls, service was Michelin standard by the lady supervisor and lady in charge of our side of the table. We even bought sushi, SE Asian food, etc for the next days full day meal to bring back home. Delicious curry bun and sushi!

Since the Mother’s Day is coming, I got some time to take my mom and nephew to stay in Hyatt. They can enjoy the facility and I can still manage my work. I tried the sauna and the pool which is not bad ! The gym seems nice , I might try next time ! My nephew loves to stay in different 5-star hotels with me, and he loves the cozy sofa bed which the hotel arranged for us in advance and the nice view right next to bed cuz he is a typical romantic person ( kid😆Once again, thanks for the hospitality from the staffs!

Great hotel. Staff were kind and most spoke English well. However,...there was one little thing we didnt like...there was a tiny cockroach on the counter. Wasnt expecting that, but I guess its hard keeping those bugs out in this tropical country.

The staff seem confused with their room amenities. I booked a grand deluxe king room for 2A2C. Entered the room but everything was for 2pax. Only knew about the sofa bed after I checked in and read online reviews. Requested and they changed for me another room, it was great move from them. But a staff brought all the things to make sofa bed in the first room given which left me confused. Then came another staff who came and gave me the keys for the new room. Went into the new room, things were for 3pax instead of 4... Only in the morning I met the housekeeping staff and she explained to me after questioning.Breakfast was good with a wide spread of choices.

+++Clean and nice roomSwimming poolGymRestaurant inside (Japanese buffet and lounge)Good service !

Grand Hyatt is famed for being one of the first five-star hotels in Taiwan. Based on my frequent visits, it exceeds all expectations. The hardware and furniture are exquisitely delicate, the lifts swift and quiet, the swimming pool massive and unique. The rooms are of course, clean and comfortable. However, staff training is one of the areas that need improvement. Firstly, when I asked for confirmation of room amenities, the staff never responded. Secondly, when customers ask for items to be sent to the room, it can take well over half an hour for said items to arrive. Lastly , cleaning service can be inconsistent and inefficient at times. Nonetheless, this hotel remains one of my favourite, especially for its stellar and convenient location. I hope that on my next visit, those shortcomings could be mended.

One of the best 5 star hotels in Taipei. Excellent buffet, and other dining options. Very luxurious, and high end ambience.

One star just based on the check-in experience alone. I’ve done my fair share of traveling and this is the first time I’m expected to wait more than one hour just to check-in to my room.Screenshot says there are 192 groups ahead of me waiting for check-in.

Breakfast buffet: in sum, NOT good (considering it’s a 5-star hotel). Only selection for tea is black tea but there are tea leaf pots for display nearby, which is very odd. Fried eggs and tofu are cold, and the line for omelets is way too long. The interior design and layout of the restaurant is just sad, narrow and messy making the dining experience unpleasant. If this is a 3-star hotel and then I wouldn’t have any comment.Bedroom: overall it’s very comfortable with a superb mattress and sofa. The view of Taipei 101 and the whole Xinyi district is very decent and relaxing. However, cleaning can be greatly improved. There are tissue chunks at the corner of the shower floor. There is also black mold and stain at the area for body wash and shampoo bottles, which is a bit disgusting.Services: the staff are all very professional and friendly. The lady who gave us the sparkling water to the room upon check-in was extremely nice, and I feel bad that I don’t remember her name. She deserves recognition and promotions. :)Overall I would want to stay at the Grand Hyatt Taipei again mainly for the super comfortable bed, the view, the location and the mostly friendly staff. However I really hope the level of cleanliness can be greatly approved to meet its 5-star standard. I just noticed that some supposedly-cleaned bowls at the restaurant buffet were not clean (some food like rice or something like that stuck at the bottom of the bowls by the congee area). When I choose an hotel, cleanliness is always the top priority and I hate to say that Grand Hyatt Taipei definitely has to work harder in this field. Other than that, I enjoyed the stay and appreciate all the help and kindness provided to us.

The room and the service was great. We reserved this hotel because of it close proximity to the shopping district close to 101. However, it was very disappointing that the side entrance (that is facing 101and the covered overpass to 101 were both closed probably due to the extra staffing required to monitor those entrances because of COVID. As a result, we have to take the long way (probably add an extra 5-10minsto get to the malls. To make matter worse, it was raining all 3 days while we were there.All in all, it was a huge disappointment as the biggest perk for this hotel for our particular stay turns out to be the biggest inconvenience the entire trip. It would be nice if they put up that notice somewhere on their website instead of of continuing to falsely advertise as "The only Taipei hotel with direct anchoring and link to Taipei 101".

I stayed at the hotel for one night. Room design is not very flowing. Luggage station is behind the door. Very inconvenience. No tissue in the living area. Wish there is a trash can on the counter in the bathroom. Bathtub side had some weird furry stuff. Very gross. paid for two breakfasts. They dont allow take out. Said only weekend can do take out. I went in as one person. So had to waste one or eat two. Very unreasonable. Service staff was unable to help.

This so called Grand Hyatt wants to play in the five star league, but closes the bar and all the restaurants at 9pm! Ridiculous and absolutely not acceptable.

I stayed with a 3 months infant and was totally disappointed and not satisfied with my stay at Grand Hyatt.I don’t know if it’s because they didn’t have much guests due to covid-19 but the room maintenance was an absolute bizarre. There was dust everywhere. I could see dust floating around in the air under the room light. Every breath I took in the room I could feel dust in my throat. Too much dust in the air made me and my partner to continuously cough even during the sleep. I was with an infant and normally we have an air purifier back home. Baby’s nose was fully blocked with snot after our stay at the hotel because of dusty air in the room.Due to COVID-19 and as we were staying with a baby, we ordered a room-service for our dinner. We ordered french fries, rib eye steak, spaghetti bolognese and some salad. We ordered french fries but what came to our room was wedges that were probably left over and re-fried. I couldn’t taste anything but oil when eating that fries. Salad had no dressing other than olive oil. I think they just opened a bag of salad and served it. Rib eye steak costs $1,800 twd but it tasted like $10usd Dennys steak. Severely overcharged for an awful steak. It was the worst steak I had in my entire life. Spaghetti bolognese was average. I expected much better food from a world famous 5 star hotel but what came to the room was really disappointing. I would like to be paid to eat that food rather than paying for it. It was a total waste of money. I regret ordering room-service. It would be better off if I had just ordered ubereats.Baby equipment provided such as bottle steriliser and warmer are so outdated and didn’t function properly. They did not provide me with the instruction as well.I think I would never come back to this hotel. I am awfully disappointed as I expected better from a 5 star hotel in the heart of Taipei city.

We stayed here for an overnight for our wedding anniversary. This hotel is beaufiful. Even though bc of Covid restrictions we couldn’t use the main facilities like the pool- we still had a great stay. The hotel staff were excellent and so friendly. They treated us with care and even gave us something special for our anniversary. We had a great view of 101. The bathroom and bed were so nice!We would definitely consider staying here again in the future… just hope I can use that amazing swimming pool!

we upgraded our room just wanna see beautiful view, but it doesn’t work. The window so dirty. When we complained to them, they only said sorry.So.. we paid the cost upgrade just got sorry.Btw, Lobby’s staff excellent attitude and knowledge

Nice and clean hotel. I was able to use their amenities such as their pool and other services. I wish we had a view of Taipei 101, but never the less the room was big and plenty of space for a family of three. In room dining portions are plentiful and quick. the cafe which offers asian and american breakfast buffet style had good amount of choices. From the omelet station, dim sum, pancakes, waffles and traditional taiwanese food. Go early as after 9am there is a long wait to get in.As they have this cool looking security guard in the lobby.

Nice overnight stay. Great service. Everything was clean.April 2021 update. Afternoon tea is now served in the lounge. Where the tables and chairs are for lounging not nesseessesarly good for eating. And breakfast is now limited to one hour.

You can tell it’s an older hotel, like the Regent, but updated nicely, and very clean. Best part of the hotel were the ultra comfortable beds and the included toiletries were a nice plus. Solid breakfast buffet as well. I actually liked the breakfast buffet better than the Regent’s. The ceilings were oddly low though, roughly 7-8 feet on average in our room.

Excellent staff, location, amenities, rooms. In room dining was pretty good as was the daily breakfast buffet.Loon dance on CNY day was wonderful, if a bit loud.

First class Hotel. Good service, friendly staff. Clean and spacious rooms. Good breakfast buffet. Only negative point is the weekend check-in, not taking care about the special wishes requested during booking (member wisheshave to be re-negociate at desk as well the on-line checking not working! Due to week-end situation?

Stayed 45 nights in 2020. Service is top notch, from front desk to concierge, Cafe to Grand Club, friendly and helpful staff are waiting.We stayed on the north side in a three person room, so no view of 101, but spacious room to enjoy.The hotel is extremely kid friendly, we enjoyed that. Others might not - the Grand Club lounge often has kids running to and fro.Spa and gym facilities are nice, everything is in working order.The hotel is nicest when 25-40% occupied. Weekends bring in multiple tour buses and the Cafe breakfast buffet is mobbed with people if you go after 7am. Long lines and barely space to swing a cat. The spa hot tubs become crowded, making one feel like a boiled dumpling...The welcome drink might be better called a "Welcome Refreshment" as it can be redeemed for non-alcoholic beverages only.

Really lovely hotel! I stayed here in March 2019 as a treat to myself after having cycled around Taiwan. The staff in all departments were so friendly, especially down in the gym and at the swimming pool. They gave a very personal service which made me feel very cared for as a guest. If I go to Taipei again, Id love to stay here once more.

Imagine entering a room and instantly regret you didn’t book somewhere else. Aged furnishing, low room ceilings, somewhat creaky air conditioning, and a crowded breakfast buffet. Their gym does offer a wide range of equipment, along with a spacious sauna / communal bath area. 3 stars (or higherif you are the average consumer, but 2 stars if you are well-traveled and have certain expectations. The fact that I didn’t bother taking any photos during my stay should say something!

Ive stayed at the Grand Hyatt many times over the last 20 years - with family and also by myself - and each time has been exceptional! The rooms are clean and quiet and beds and pillows are very comfy. There are many good restaurants in the hotels and its easy to walk out to get food in the malls nearby. My favorite part of the hotel is the fifth-floor outdoor pool which is a great place to relax and tan. The hotel staff are friendly and call you by name.

This hotel is gorgeous! Rooms were very nice/clean as was the entire hotel. We enjoyed our stay very much. The staff were very friendly and helpful! Staff also spoke English very well which was important for us as foreigners and they helped us figure out how to visit many of the local attractions. It is also right next to Taipei101 skyscraper and mall so there is a lot in walking distance. Would definitely stay again next time I travel to Taipei.

Nice deluxe rooms with nice views, high-quality silk-like linens, very comfortable beds, and luxury bathroom amenities. Good front desk and concierge service. Unfortunately, I could hear clearly and loudly my next door neighbor’s TV.

Beautiful hotel, rooms are a little on the small side. However, the executive lounge is on point with their food and drinks offered. The staff is wonderful and makes you feel right at home.

Impressive New Years Eve set up. Perfect location for viewing fireworks (we simply watched it from the driveway). Amazing New Years Day buffet breakfast arrangement in the ballroom because how fully booked the hotel is. Awesome hotel with great amenities and staff. Great shower pressure. Theres also a hot bath/sauna/steam room available. Second time staying here and wont be the last.

Great place, location, and excellent service. The food at the big function was excellent quality and variety. The food at the club lounge on the 22nd floor is not diverse or high end as you expect from a Hyatt or its competitors. Two main dishes only for dinner: pork ribs (high in fat, so I passedand the other is baked salmon, which I love but it was over cooked and dry.

Room was big and spacious. Cleanliness was good. Bed is also very comfortable and access is awesome from 101 and convenient.One improvement point I have for management is, there are machine noises audible from the room (suspected to be the hotwater usage or vacuum cleaner runningquite often. Even at night around 10, 11 pm. This makes wanting time to relax very frustrating.If management would fix this issue, I would give a 5 star to it.

Very nice, top quality hotel. Excellent and courteous service, looking out for the patrons interest always. Efficient and comfortable room with all the amenities one would seek on a business trip. Great breakfast with various cuisine aptly dispersed for cuisine-specific exploration. Had a room with the view to the Taipei 101.

For the price, this five star hotel is pretty much everything you expect it to be. My wife and I were greeted with a vase of flowers and fruit as I told the staff in advance it was our second wedding anniversary. The bedroom size was pretty standard but the bathroom was larger than expected. Hotel is located right next to Taipei 101 and we had a decent view from our window. Gym is open 24 hours and they have a Spa service with prices comparable if not more expensive than what you find in the US. The pool is heated and opens at 5:30AM which is nice for early birds. Takes less than 5 minutes to walk to the subway. Plenty of shopping within walking distance. Overall, this is a great hotel if you can afford it.

Loved everything about this hotel, great service, excellent facilities including a fully stocked Gym and Spa, outside decking with a small pool. I would definitely return here. It is close to one of the lively night markets too and walking distance to the famous 101 tower.

Excellent and friendly service by the staff. The facilities and room were up to a high standard - very clean and well designed. My only gripe would be the food at the Grand cafe and club, which were decent but not up to the rest of the standards set by the hotel.

Very easy and fast check in. We were able to check in an get a room already at 9am since our flight arrived early morning. I do recommend to let the hotel know in advance.staff is very friendly.I had a King size bed premium room on six floor (641which allowed a view on Taipei 101. It was quite spacious and very clean. The pillows were great and so was the bed.

Well-located and v convenient place to stay for a few days. Staff are nice. Place is clean. Only breakfast buffet food pickup setting seems not quite unorganised, put at different places. Room exactly looked the same as the website. Only a lot of the times, the make up room not refilling the tissues, water bottles for us. However if we asked, they were fine to provide it back to us.

Excellent service. Room is beautiful. Amazing gym and onsen facilities. The pool is spacious. Breakfast buffet was delicious. It’s not a new hotel but it is kept in top condition. If you don’t want to eat hotel or mall food, a short walk provides plenty of “local” options.

We are loving our stay here. The room is in great condition. The shower has a rain shower head and a hand hold one, which is wonderful. The staff has been extremely friendly, and it seems everyone is fluent in English. The club lounge serves a fantastic breakfast with both western and Chinese items, and the small danishes will beat out most bakeries in the US.You are literally next to the Taipei convention halls, and 1 block away from the shopping centers and Taipei 101.Would absolutely want to stay here again.