Genghis Grill in Friendswood

Holy cow. I havent been here since the pandemic started. Prices have skyrocketed and quality has plummeted. A medium bowl is now like $16 and the large is now $26. And they charge for an egg now if you want one. Seasonings were mostly empty and the vegetables werent fresh. Cost me $100 for four people... never. I repeat never going back again.

Good food. The inside is always a little dead feeling. On the brightside I have never seen it packed.

I have the Safe2Save app as Im a safe driver. With my points earned I received 2 bowls & a appetizer for $25.00 on a to go order.

For some unbeknownst reason the management thought it was okay to keep the restaurant at 61 degrees when its 50 outside. Witnessed staff having to wear jackets and sweaters just to maintain stamina.

They technically charge for eggs now, but if you go in at the right time, you can get a server that wont bother unless you point out that theyre supposed to charge. (Dont tell the managers!)

$48 plus tip for 2 bowls and 2 drinks for lunch??? Congratulations, youve priced yourself outside of reasonable.

SelenaGot great Customer service1st time trying this

i used to eat this place a lot 2-3 years ago, this place has went downhill tremendously the food just doesnt taste the same anymore im not sure if they changed the recipe or seasonings. now my stomach is hurting and i dont feel good at all after eating this. it is very dirty, smelly, the drink station needs to change their filters (drinks were terrible considering i really love powerade), you can tell the place has gone downhill considering i was 1 out of 3 people in that place.,

We have come here for years, and its been about 9 months since our last visit. Oh. My. God. Poor quality meat now, the old waitstaff is all new. Whoever is in charge here, you fd up dude. We wont come back to this location ever again. Hell the waiter couldnt even speak English enough to understand my clear English words. Lastly, the prices are OUTRAGEOUS for the quality of food.

First time here. Last time here. Came in at 12:10. There were only 4 other tables with customers. Waiter got our drink order and food order which we had to repeat several times. Took 20-25 minutes to actually bring drinks. Then 10 more minutes food came with 2 orders being wrong. Floors were sticky, warm in the restaurant as well. At least 5 workers just standing around. We wont be back. Food was decent but not for what we paid.

First time here, so I got the regular sized bowl.I opted for rice noodles as a base. My ingredients were Beef, Korean pork, Shrimp, Onion, Bell peppers, Cabbage, Shallots, Grated carrots, Bean sprouts, Broccoli, Baby corn, plus an egg.I also went with the 3G sauce. This was a good decision.The order of pot stickers, and a strawberry mango lemonade (I believe), rounded it all out.Everything was tasty, hot, and filling.Recommended.

Was mine and my familys first time here and as soon as we sat down we got horrible customer service by the waitress nobody told us where to go or anything till two other ladys asked us if it was out first time and told us then when asking about the free bowl the waitress said to sign up which I did then she gave us the wrong bowl and tried to charge us for it the manager deserves 5 stars cause she was really nice its not her fault that her waitress is clueless and didnt know customer services she tried to help as much as she could of what the waitress messed up I wish I had a better experience. I wont be coming here again sadly.

Food is still pretty good, buy this place has definitely regressed in the past few years.

Went there for dinner, we where the only o es in the restaurant. The building needs aremodeling, on part of the ceiling the insulation is falling down. The food was okay but not great.

Almost did 3 star but to be fair this was my first time and the lack in seasoning on the food was on my part. I was not familiar with the way it works as far as picking your proteins and all the sauce choices. The ideal behind the concept though - love. Advice for 1st timers - ask questions! Restaurant was pretty hot and in need of lighting or something as it was a sad environment. Staff could use some smiles as well.

Service and cleanliness went downhill several years ago. Decided to give it a go again, and found that neither had changed, and prices had gone up dramatically.I cant imagine this store staying in business much longer if they keep operating this way. Either clean up your store to match the price, or bring your prices back down.

Every. Single. Time. A couple years back this place was awesome, but now when i go the service is practically non-existent, especially when its slow. Just gave it another shot and waited 15 min at my table. No drink. No bowl. And it was at least 80° inside. The only person to come by my table was the manager... with someone elses order...Breaks my heart cuz i love the food, but im not coming back anymore and not recommending this location.

We had a great experience! We went for lunch and were able to take advantage of the lunch menu. It was a pleasant surprise to learn that cauliflower rice and other gluten free options are available. Therefore, I picked all of the seafood options along with the cauliflower rice. Super tasty!

Its been a long time but I love this place. Learn the options before you create your own bowl

Disappointing. This used to be one of my favorites when visiting. Food prices are obscene for what you’re getting. I understand prices have gone up everywhere but this isn’t justified.On top of that The service is terrible and management is lacking control. I should of left when I saw how dirty the tables and floors were.

The price point is going to kill this place in time. It was affordable not very long ago. Today proved that has changed. One bowl, one appetizer, and 2 drinks was $40. I have visited this food chain and this specific restaurant several times. I doubt the cost is now worth any more visits.

I love their food and service is always on point. Although it is a bit pricey and in need of more sanitizing between customers.

Food is ok place is just looking really run down. They no longer have Sriracha available for dine in to quote the server people were taking advantage of the free Sriracha and just using way to much so now all they have are the single serving ones like ketchup would come in a take home order. They will give you 2 per person.

So I love this place and have for years. I havent been in a few months. Today I show up excited to eat. The price went up. The prep bowls are smaller. And they charge extra for eggs. That was never a thing it used to cost around $30 ish for 2 people to eat. My bill is almost $50.Always loved yall but for that price I can eat a little better somewhere else.

Plenty of people working with no one attending patrons. Also, the chicken was not cooked all the way through. In combination with the rude waiter, I have no interest in going back. I left my tip as well as any chance of eating here again.

The 3rd star is for a good concept and the food isnt bad, Im more upset at the bad service we received from Julian. Airpod in 1 ear already gives the appearance of giving only half the attention. No care to up sell any bowls or offer anything from the bar. Dropped one bowl instead of waiting for both bowls to be ready and drop off together. Never checked back until we finished eating and the restaurant was not busy. I will be back but will not be served by Julian.

Food is still pretty good. Atmosphere needs work. Ripped booths, sticky floors and tables. Ill just visit again in a few months and maybe things get better. 🤷‍♂️

The food is always great but the staff was as not very friendly. I was very disappointed 😞 in how irritated our waitress was when we asked for different things. She never came around and asked if we needed anything, only when I called her over.

Like everywhere, prices have really gone up, so your bowl needs to be full of protein to make it worth the cost. I have been commenting for years that this location needs a facelift of inside. Step Up Corporate-help in upgrade to make it less sketchy inside.

Mongolian beef was bad.. flavorless and meat was all gristle and tough

My daughter and I love this place. We can tailor the size and for selections exactly as we please. It is easy to over-season ones food but with a little practice it comes out exactly right. The restaurant could stand an update so 4 stars.

This was such a nice experience ☺️ To come eat here was very nice me and my bf enjoyed every minute the service was great and the super tasty food 🤪Could use a lil help/remodeling with the interior.. but overall I was very happy with choosing to eat here on a random date night 💚

One of my husband and Is favourite restaurant ♡ you get a good amount of food for your money and they have a lot of different veggies and meat/seafood to choose from.I have a food allergy so it can be a little worrying ordering my food since some places dont take it seriously, but Genghis Grill always makes sure my food is cooked safely and I have never had any problems here ^^! They write it on my ticket and when we tell the chefs, they never make me feel like an annoyance and cook it separately.My husband is Deaf and he loves that he can come here and order his food exactly how he wants it!

Ive been to this place many times. Used to come here a lot when it was first built about 12 years ago. Stopped coming here when they dropped the bottomless bowl but decided to give it another shot. Was alright, food tasted fine but man is this place run down. The furniture is just beat to hell, the walls are scratched up and missing chunks of dry wall and the ceiling tiles looked filthy with what looked like mold growing around the AC vents.

I placed a pickup order and followed the instructions online to call the restaurant for curbside delivery but no one would answer the phone. Food was ok.

Normally Genghis Grill is a family treat. Their food and service is usually spot on. However, this trip to the restaurant was not like what we have come to know...When we arrived, we were greeted by a friendly face and promptly guided to our seats. This is where our good service ended. We sat for close to 10 minutes, in a mostly empty restaurant, without anyone coming to help us. We tried to get someones attention, but they didnt notice us and walked into the back of the restaurant.At this point, we quietly got up and left. I dont think anyone noticed. We will try again in the near future...and update this review accordingly.

Our waiter was the best!! Had a great lunch thanks to his great service!! Thank you Trace

The place was not busy, so we were seated quickly. For $12.95, however, the portion seemed small. The brown rice was absolutely terrible. The waitress pretty much disappeared after delivering the food to the table. We will not be back.

Place was dirty and I had to beat the gnats off of my food and drink. Alerted the waitress and she seem to be unfazed like it was normal. If you like to compete with insects for your food this is the place to be, if not move on......

Me and my wife absolutely love this place. You get to choose how your food is made, and the spices and sauces you get to choose from make it unbeatable. We are always sat pretty quickly and it never usually takes long for our food to be brought to us after we drop off our bowls. The wait staff however is usually very bad. Every once in a while we will get a good waiter and will actually get refills and our table will be checked on. We went again recently and the waiter was terrible. I understand most places are understaffed right now but the waiter we had was only responsible for 3 tables and the place overall wasn’t very busy. After I got my first drink, he didn’t come by and refill my drink until after I had already gotten my food and finished the entire bowl. Other tables were getting aggravated as well and were having to flag him down to bring them refills,to go boxes and other things. The wait staff has always been kinda bad, even before covid so by now we’re just used to it. If the wait staff got better then I would definitely rate it 5 stars.

Love this place! We used to have one in Kansas/ Missouri that I loved going to but no longer have one. Was very excited to find one on vacation in Texas. Food was great, what I love about it the most is its exactly what you put in your bowl is cooked so its an experience and you get exactly what you want. Now they have 3 size bowls to choose from.

I am giving a 2 star only because the food is really good.And thats where it ends.The last time I came here, about 2 weeks ago, the server was more interested in talking to his friends at the bar than making sure his customers were happy. Once he got us our initial drinks, we had to get anything else we wanted for ourselves. He never came back to our table.So we came back today, hoping that it was just a bad day 2 weeks ago, and we were proven wrong. Once again today, the service was completely horrible. They could care less about you once you get seated. The staff would rather stand around and laugh and talk with each other than making sure that their tables are checked on, drinks refilled or even have enough silverware to eat with.We wont be back. And this saddens me as we have enjoyed this restaurant in the past and the food is good. But its not worth the money if I have to do all the work. Especially when there are too many other restaurants that would appreciate a paying customer.

Genghis Grill is mediocre at best. The service was bland and the facility was dirty. The servers and table busters failed to clean the tables in a timely fashion which caused a huge hold up at the door. There was no sense of hurry in their minds. I give three stars solely based on the quality of food. It is delicious. I would not come back to this location, but I would definitely try a different location.

Genghis grill has a pretty cool way to create your own meal. You pick everything from the seasonings, meat and toppings and they cook it for you. You pick the size bowl and fit as much food in and on top of it as you can, pack it in good lol(I used a small bow to build the meal in my photo and it was more than enough food)

Greeted at the door with a pleasant smile and willingness to help. I made the way to the line and everything looked so fresh, counters clean, items all full. So many protein options to choose from but I went with the trusty plain chicken so I could hook it up. Service was quick and the flavors are delicious. I love that I get to make my dish exactly what I want from start to finish!

It was so good. Maybe cause I was super hungry but maybe cause you get to pick however many meats you want and all the stuff you want in your stir fry and even the different rice or noodles you want as long as it fits in the bowl. And all the sauces. It was very good and our waiter, Robinpreet, was very attentive and super nice. And we had a yummy brownie to top it all off.

Amazing best place to eat. I went with my friend we ordered the pork potstickers and chicken lettuce wraps for the appetizers. So good, I usually get the large bowl so I can have left overs since I dont eT that much. Pluses if you dont want a whole drink by yourself my frien da and I got the fishbowl margarita and it was perfect. Love the mango. CNt wait to eat here again, definitely recommend getting rewards so you can save money.

The worst service I have ever had in a restaurant here.We were seated served with water and drinks on a table, the first server was helpful and explained the rules of getting a food for stir fry.We took the bowl and went to get food and by the time we were back our drinks were gone, tabled cleaned and different persons seated on our table.We got a different server who supposedly was a manager and wanted to take a fresh order and maybe charge us twice.The so called " manager" explained us that we cant get our drinks back which we had paid for and didnt had yet before and we werent allowed to take a bottomless bowl which our first server had taken order for.The food was good and descent but the service sucks and is pathetic.People be aware of this place and chose carefully if you have to visit this place.I would want to rate it negative for its customer service and clear cheating but one star for the nice food.

Really good food, but its a bit pricey considering what you get. If youve never been to Genghis Grill, its a little different than your typical restaurant. I took a few pics so that the review is better explained.Youll see 2 different-sized bowls when youre greeted at the door. (The smaller stainless steel bowl is what will hold of the food you will choose to eat from the buffet. The larger bowl will hold the contents of the stainless steel bowl and your starch that you choose later. You will be asked which of the different-sized bowls you will choose to fill. Once youve chosen, you will be given those 2 bowls and will be shown to your table.A waiter or waitress will come to your table and ask for your drink order. The wait person will bring your drinks to you and ask if you need any assistance in the process at the buffet. Youll choose your own food. Youll go to different food stations (a meat station, a seasoning station, a couple of vegetable stations, and a sauce station). All of what you choose to eat is supposed to fit in the stainless steel bowl that you see in the picture. You can pile the food as high as you like.At the last station, you will be asked as to the starch you will want. The starch that you choose (rice or noodleswill be combined with the contents in the stainless steel bowl that have filled. This is the station at which your food will be cooked.You will be assigned a number and you will then give the cook your food in the stainless steel bowl, ad well as the bigger, empty bowl. Your number goes with you to your table. When you return to your table, your drinks will be waiting for you, and your forks and napkins will also be at your table.Your waitperson will bring your food to your table. Our food took about 20 minutes total to arrive. I got my food in 10 minutes and my companions food came 10 minutes after mine. My food was warm on the top, but the food at the bottom of the bowl was acceptably hot. Of course, my companions was hot and steamy when it arrived. We didnt eat all of our food, so we were given little Chinese takeout boxes. Refills are free, but their drinks are pricey: $2.80 for sweet tea, all others are $3.30. So, make sure that you get a drink to go.

The staff is very friendly and takes special care of vegetarians. They have a place on the huge cook-plate which they keep clean for preparing vegetarian meals. The corona-rita is very well prepared and the deserts are always so fresh.