Emerald Western Gateway Motel in Emerald

Completely awesome !!!!I frequently stay away and I mean frequently…. However, although I’ve known for some time how to do reviews, this is my first ever !!!I’m doing this cause the team here, led by a seriously professional general manager, have looked after me like I was royalty. My stay has been great while the restaurant is unbelievably good.In my words, the only place to stay in Emerald. 6 star

Very nice motel building, room was clean and the bed was good. The owner Philippa is very nice & friendly. 5 stars for the restaurant - the meals - Stonegrill - were excellent & the quality of the beef was outstanding. The only negative thing was, that the cups in the room were dirty - which was no surprise since there was no dishwashing liquid and scourer provided.

Excellent service, helped me out for late last minute check in, highly recommend, top service😊

The food was quite good but the wait time was ridiculous. Just over an hour for a steak and salad. We were apologised to 5 times. Sorry for slow drinks. Sorry for slow meal delivery x 4.The ambiance was poor. Too many lights and very bright.The reason for slow everything was there was a function on. We got sidelined. BTW, no suggested free drink or anything to compensate. Shame.

Nice place to stay while in Emerald. Food was great in the restaurant and rooms clean and tidy.

Ive stayed here twice now over the last 2 months. Both times the rooms have been clean, well layed out and have everything anyone could need but most impressively has been the kitchen. Their dinners are equivalent to some 5 star meals Ive had in Sydney and Brisbane. Strongly recommend the tasting plate. Overall service has been unfaultable.

We stayed here for 9 nights, lovely spacious room, very clean,everything that you required in the room for this length of stay.Great service from house maid, nothing was too much trouble.Owner very friendly and welcoming, and yoga on your doorstep.Great coffee and breakfast.We certainly will be going here again.Thankyou

Staying in the self contained units the Wi-Fi is intermittent and the outside lights can be like a spotlight into the rooms and the restaurant has been closed when we wanted to use it but the cleaning and maintenance staff are first class.Recommended.

Just had breakfast, but service staff great, menu varied, quick service and food not too bad. Lovely sitting outside.

Very comfortable, incredible food!! 10/10!

Loved it . Felt like I was at home. I have told my family this is the motel to go when in Emerald

Room was very clean, friendly staff and breakfast was great.

The meal itself was pleasant but the service was poor. Asked when one person was still clearly eating , “have you finished”. Offered the desert menu and then didn’t return format all after waiting at least 10 minutes so we gave up, paid our bill and went home.

Great place to stay...very clean and comfortable rooms and restaurant absolutely superb.

We loved our stay, the room was spacious, immaculate, up to date and comfortable. Food was divine. We’ll be back!

Amazing venue. Fabulous food. Rooms awesome.

Food was amazing hats off to the amazing team.Thank you from Penny and family

Beautiful room, comfy bed, clean and quiet BUT for the$$$ surely they could do better than 1 ply toilet paper.. Also meals although good not designed for physical workers.

Drove 10 hours to get here to Clean comfy lovely staff and very welcoming.. restaurant attached and an amazing sound healing next to reception on the Monday night we were here. Originally booked 2 nights but decided to stay another. So stayed 3 nights in total. My partner and I and our 3 kids. Awesome place. Highly recommend. Thank you so much once again.

The room was clean and spacious. The shower was huge and the bathroom was spacious as well. There was a full sized fridge which was great. Would definitely stay here again.

A little over priced, quality of food was good, service was slack

WiFi didnt work, they were using the single bed to block the door, connect it to the next room and it wasnt locked. I think the place was a bit over priced.

Great place to stayAwesome mealsFantastic rooms and service

Amazing staff and excellent facilities! Highly recommend the apartments when you stay in Emerald. Clean, comfortable and has everything you need! The Gateway is close to shops and within walking distance of excellent places to eat, including the Gateways resturant. Would definetly stay there again!

Have not stayed here before last night. Place was clean, bed was comfy, staff were lovely. Ill be back for sure.

Two out of towners popped in for a feed with the local work crew for dinner. Everyone loved their meal, was great.

Central and easy access to everything. Great food and staff. I recommend this place to anyone going to Emerald.

The best steaks and wine range in town by far. If youve not tried stone grill then youre in for a treat.

Myself and a work colleague went to the restaurant and were harassed immediately upon entering as one of us had a high-vis orange shirt on.We were not dirty or messy in any way. We are office based employees that happened to wear high-vis clothing.Upon entering, we were greeted with disdain and dirty looks from what I can only assume is an owner or manager of the restaurant, and told that "orange shirts" are not need in the restaurant.I think a reality check is in order for this ownership - Emerald is a mining town. I often send my employees to Emerald for work and have them stay at this hotel. This will no longer be the case.In the current economic climate, the business must be doing extremely well as they certainly didnt want my business just because I was in an orange shirt. Best of luck.Very poor customer interaction.

The care and friendliness of the whole team at the Gateway was top notch. The food was incredible. Over my two weeks there the food did not disappoint once. Again the whole teams friendliness was fantastic

Spacious, spotless rooms, overhead fans and a/c. Lush towels and well equipped kitchen.Evening meals were generous, beautifully cooked and interesting. Special mention, the Nadine potato wedges!Lovely, friendly staff.

Great place and food, awesome service. Very quiet and comfy rooms. Great place to stay.

Fantastic staff friendly helpfull nothing was a problem great food great place to stay no 1 choice in emerald for me

Meet and greet on booking in to stay was first class, Room was neat and tidy, smelled fresh,Restruant selection was very impressive, prices very competitive, beer and wine selection better than most motels in Capital Cities and far far cheaper.. loved our stay.. would definitely go back next time thru Emerald ...

Not very inviting inside. Did not have Viska Cruisers. Their excuse the last time we were there was that they had just reopened after Christmas, but 10 months later, they still had none. Food was good though.

Enjoyed a good steak. Great place to meet people with an extensive choice of food and drink and an established feel.

Magnificent hospitality and superb Restaurant and meals.You would not receive better service anywhere in Australia.

Staff very friendly and the food is great, rooms are good just looking a bit tired.

Great rooms, good restaurant, local hosts and very reasonable, breakfast starts early as well.

The rooms are clean and relatively modern. Very friendly staff.Resturant is the best motel resturant in Emerald. Breakfast is also top notch with decent coffee

Had my Girlfreinds 21st birthday dinner here 40mins wait between meals meals didn’t come out all together and all the meals were almost completely wrong. Waited 30mins for a drink to come to us overall will never come back.

Had our work Christmas Dinner at the Gateway, 3 course dinner for 10. Most of us went with the stone grill which was amazing. Starters and deserts were great. Spirits and cocktails went down well. Boss was pleasantly surprised by the value for $$$. Staff were easy going and enjoyed our antics. Was a good friendly atmosphere. Highly recommended.

No milk in fridge, could not fit kettle under tap in bathroom to fill, had to use a cup. And order for Dinner came out wrong.Room was clean and comfortable, only 4/5 Foxtel channels .

Got coffee from here every day for around 3 months on a project, very consistent and staff are extremely friendly and always happy to have a chat

Reasonable comfort if a little tited. The restaurant was excellent. Good service, good coffee, good food.

Decent enough rooms, older style but new bathrooms. Breakfast in the restaurant was very good.

Room & bed comfy as well as dinner delish. Couldnt be happier after an 8 hr drive. Will return when next in Emerald.

Best eye fillet steak ever. Stone grill is wonderful. Goes great with big glass of Pepperjack Graded Shiraz. Lovely staff!Thanks for a top meal.

Do not be fooled by any advertising from this motel, the service here is horrific, the owners are arrogant, and i would not book there ever again, theres alot to be said for old fashioned customer service, and valuing the guests that are staying there, who want to enjoy their holiday,I have never in my life come across such pathetic service

The hot stone mixed grill was quite an experience. However its easy to over cook your meat as there is no where to take it off of the hot plate.