Elmwood Chrysler Dodge Jeep Ram in East Providence

Took care of everything that was needed. Checked with me before doing any extra work. Delivered a clean well maintained truck. Well pleased with the staff and service.

Have had nothing but issues with the service department following through with my warranty since buying a nearly new car here about a year ago. First time I had to use my warranty, the car broke down (just after buying it with 20k miles).But they told me I had to tow it to them instead of my mechanic who was down the road. They didn’t pay for the tow as my warranty says they have to. Then they told me there were no rental cars available (my warranty grants me a free rental car when this happens), so I said I was going to go to a rental car company and give them the invoice. Once I said this, I was told there was actually one more rental car left.A few months later, my sunroof stopped working while stuck open. They told me I they had to order the part and to not bring the car in until the part came in. I asked if I could bring the car in quick that day to manually close the sunroof because it was the middle of winter. They told me I had to wait 11 days with an open sunroof until they could get me in.That was seven months ago and to this day, my sunroof is still not fixed. I have called numerous times since then and have been told that the part is on back order. Once six months passed, I called and left a voicemail and still haven’t heard back. I am paying nearly 60 dollars a month for a warranty that has caused me nothing but problems. I feel that they are taking advantage of and discriminating against me because I am a young driver. Be weary when buying at this location

I had to give one start because it wouldnt accept ZERO!After a theft of my previous car and the emotional trauma surrounding it i decided to purchase a car from Elmwood Corner Lot (used car affiliate of Elmwood Chrysler Dodge Jeep).The price sticker on vehicle was NOT marked "AS IS" but there were many issues wrong with car: Front tie rods, moon roof wouldnt close, drivers side exterior mirror was not adjustable,defective oil pressure sensor, and...AND brakes were squealing.Oh forgot to mention, there were existing recalls on vehicle too and car should have had interior and exterior cleaning (it wasnt spotlessbefore pickup.Elmwood did lube up moon roof and it works, they had to send it to Hyundai dealership for recall but that dealership did unauthorized repair on right-side tie rod only.I had been in contact all summer long with my sales agent, service manager, upper level management and NO ONE returned any calls whatsoever to discuss any type of resolution to my concerns.NONE of the above listed issues were addressed before a price sticker was slapped on the vehicle...most likely in violation of MANY state and possibly federal laws!To other consumers out there: Be smart! Shop around but be sure to avoid Elmwood Chrysler Dodge Jeep and Ram! If you still choose them, youll get short end of stick as well

I asked for a test drive opportunity when a GC 4xe was available. An email let me know a unit was on hand and am appointment was easily set. The car was promptly made available on my arrival and I was encouraged to go where needed. Justin R was efficient and able to answer all of my questions. Couldnt ask for a better experience.

Tee Who is in service she is simply amazing following up calling me getting my situation fixed she is fantastic and what a great job and a hard worker she is an extra bonus when you buy a vehicle here. Thanks Jesse

Cliff had contacted me to advise that my replacement key fob was available to pick up and program. Within fifteen minutes I had my replacement key fob and back on the road. Great job as usual. -Dan

The best car buying experience I’ve had so far. I dealt with Wayne and he was beyond wonderful. We had quite a few hurdles we had to get over to get me into my dream vehicle within budget but he did it! He was extremely attentive and made sure I was getting into a vehicle I love! I couldn’t be happier with my 2022 RAM 1500 or the service I received from the entire sales team. Highly recommend and will be returning for all my trucks needs.

My last experience was a state inspection and, what I thought was going to be, a complimentary oil change. The wait was reasonable and the waiting room comfortable. However, after being told the offer for the oil change was no longer valid, one of the sales staff went above and beyond to secure the service for me at no cost. During these insanely expensive times, it was deeply appreciated!

Made me feel like I was their number one customer. From when I walked into the dealership until I drove away the experience my family and I had was incredible. Thank you Richard and Vinnie!!

I felt at ease quickly, knowing that there was not going to be a sales "crunch" and I was totally given the time to decide on my options and came away relieved and confident that I made the correct decision based upon Richard Miranda and others guidance.

I just purchased my first 2023 Jeep Wrangler Sahara. Collin was my sales person. He was amazing. I went in with a laundry list of what I wanted in the vehicle, and he came through with that! I highly recommend Collin and Elmwood dealership to anyone who is ready to make a purchase and leave 100% satisfied.

Awesome experience. Wayne was amazing. I felt comfortable during the whole transaction. Vinny the financial manager explained everything in detail. Highly recommend this dealership

Nick was amazing! He’s new to the job and did NOT disappoint. He took all my needs and made them a priority to get the job done, everyone at the dealership is very family oriented and was so helpful and welcoming! We will be back when it’s time for a new Jeep!

A lot of inventory to choose from, my salesperson, Stevens, was excellent. Worked with me to get a great price. I would recommend Elmwood highly.

I have bought many trucks and cars over the years Dee and Richard and Ben have always satisfied my needs. All the cars have been great. Thanks to all

The service department gets 5 stars in all categories! Scott was courteous and very nice and kept me apprised of the timing of the service appointment. The service was completed in a timely manner, the waiting area was pleasant and clean, car was cleaned, and all the items I asked to be dealt with on my car were taken care of from the oil change, fuel injection, tire rotation, diagnosing and repairing a back soft top window to the wind shield being fixed by their glass sub who made a trip to the dealership per Scott’s request. All of this took place in a few hours so I didn’t have to make a return trip since I live over an hour away.Love Elmwood!

Matt was great - very friendly, not pushy, easy to work with. Vinny - Finance Mgr- also great to work with. This was probably the easiest car buying experience I’ve ever had.

The whole team at Elwood Jeep was amazing, special thanks to Steven, Mark and Bill for a smooth and pleasant experience. My family are customers for life!

I dropped off my vehicle for repairs. Scott literally argued with me (yelling at meover whether my repairs were covered by warranty (they were). They then had my vehicle for over a week. I picked it up and the brakes were Making noises. I brought it back. They said it was fine and they heard nothing. They also charged me more than estimated. Scott unapologetically said "oh I miscalculated". Now I paid $1700. The warranty paid over $1000. And my brakes are still squealing. Dont go here.Update...had to go back twice since then. The rear brakes they put on were defective. That happens (I guessbut still the way it was handled was terrible. Firat time they said there was nothing wrong (there wasand sent us away. 2 days later, my wife goes back and is told that the brakes were defective and had to be replaced. When asked why we never heard from the manager, she was told we never left a message. (We certainly did).

Marcio was with out a doubt one of the best sales rep I have ever encountered . He went above and beyond to make sure all my needs and expectations were meet . Took his time to explain the entire process& took this time to show me all vehicles and options that best fit my life style . Would highly recommend requesting to speak with marcio when visiting this dealer

Always treated with the utmost courtesy and professionalism. The part needed was not in stock but had to be ordered. And I was always kept me informed as they waited for the part

What a wonderful experience I had! The whole team was super helpful and honest, I would absolutely recommend them time after time again! I am SO happy in my new 2022 Jeep Wrangler. Thank you everyone who made the process so easy and painless!

Staff are friendly and helpful. They explain what is going on with my car and really take the time to answer questions. Never had a bad experience with this dealership.

Everything about my experience with Elmwood CDJR was truly excellent. Jenel and Dominque were both very responsive via email when I was setting up my test drive. The dealership had more than 1 of the exact model and trim style of car that I was interested (which was not the case at other dealers). I was fortunate to work with Marcio, who answered all of my questions and then offered me a deal I simply could not refuse on a Jeep that I absolutely love. No haggling, no sales tricks- just a genuinely good deal right up front. While at the dealership I had the opportunity to talk with several other employees from different departments and everyone I spoke to was so friendly. Bill in the finance department worked hard to make sure we got everything we needed. Overall, just a really positive experience, and I could not be happier with my new Jeep Cherokee L! I would and WILL recommend Elmwood Jeep to others!

I had a very good experience with Elmwood Dodge they were very courteous and I had no problems. my vehicle came back with no after affects of doing the job that they were required to do ,which is always a good thing

The staff is super knowledgeable and pleasant to work with. Typically car shopping is something I dread but Ron and the rest of team were fantastic. Elmwood is a dealership I will gladly stay with!

I’ve leased 3 vehicles no from Elmwood Dodge and have had an excellent experience each time. They are easy to work with and I recommend to anyone.

Was on vacation and was having issues with my vehicle. They were able to get it fixed and even addressed a recall on my vehicle. Great place to get you vehicle serviced!

Purchasing my new Jeep from Elmwood was a great experience. Marcio made the process very easy and kept in contact with me the entire time and even after picking the vehicle up. I cant be any happier with my new Jeep and the customer service Elmwood provided me.

The whole purchasing experience was easy and stress free. Ron and Mark were straight forward with the numbers. Ron was an expert in the car I purchased and did his best to teach me all the tricks. Bill in finance was pleasant and helpful at explaining all the potential extras with out being pushy. I would send any woman shopping by herself there to purchase a car! Great experience and I love my new Jeep.

I came in for a problem with my temperature gage. The problem was a little more than I thought.. The service department got me into a loner. I was able to take care of my personal business, which I needed to do. Problem was resolved. Im happy, and satisfied.

I have always had positive experiences with the Service Department. I visit Rhode Island once a year and have needed minor repairs/oil changes the last few years. The Service Department has always been helpful and professional.

Cio, our salesman, was fantastic. Straightforward, none of the BS usually associated with buying a new vehicle. He kept me updated on when my Jeep would arrive during the build process. Excellent experience

Awful dealership. Awful service department. Damaged my car and took zero responsibility. Totally shady.I knew something was wrong when the service guy parked my jeep sideways across my driveway with the front bumper almost touching my house, so went and looked at front bumper and saw the damage.I immediately called them and they denied they did the damage. Which was ridiculous, because we did a very careful walk around to note any damage when I dropped the car off. When they returned it with a big new gouge in the front bumper, their excuse was: "the service associate wasnt really paying attention" during the inspection, which he totally was.Then they started saying the car was "always on camera" when it was in their possession, which was also ridiculously not true. I was like, what about when you drove it to the dealership, through the car wash, on the road test, drove it back to my house, was it on camera? They insisted of course that it was, even though that is clearly not true.I would strongly advise against bringing a car here unless you are ok paying for whatever damage they do to it on your own. There are much more ethical, trustworthy dealerships in the area in my opinion.

Something shady about the service department. The woman who is the “manager” older woman who looks very non-approachable is rude and needs to learn better customer service skills. What good is a service department with a person like her in charge. I have gone here for a few years and Have been charged all different prices for the same exact service. A few times I understood maybe prices have gone up but when I had a big job done and was screwed i decided not to return back. The “manager”told me I had new brakes put in, to only learn 3 weeks later by a family mechanic that they never replaced the pads after I paid for them. Spoke to a few people and they also agree something is not right in that service department.

The sales department is amazing. On the other hand the service department is a nightmare. If you need an oil change hope you have 3 hours. They sell you a service plan with oil changes include then make you wait for 3 hours to get it done. So I paid extra money and end up paying for my oil change to be done elsewhere.

Hello, I just wanted to say that my buying experience was pretty good. It got a little mixed up because I settled on a particular vehicle that was not in stock at the time. My Salesperson (Wayneis a great guy and stayed on top of things throughout my purchase. He got a vehicle for me and the rest was easy. Ive been to a couple of JEEP dealers for sales and service in the past. Elmwood is far and above in customer service. Thanks to your staff we have the vehicle we wanted at a fair price.Stay Safe/Beat CovidCraig Morin

Unfortunately I would have to give this dealership the lowest rating because I drove from Pennsylvania to this dealership for a specific car, I had an appointment set up for 1pm and when I got there the salesman said he will go get the car and park it in the front so I can test drive it, after 20 min of waiting, he broke the news to me and my partner saying that the car was sold this morning. How would you not reach out to me to let me know the car was sold before I headed there. How can they lack communication amongst eachother and towards clients. If the vehicle was sold everyone should’ve been informed and I also should’ve been informed instead of going there to waste my time. Also the salesperson did not have no remorse and did not offer to show us any other similar vehicle nor apologized for the inconvenience. Don’t waste your time!

I had a great experience here. Ron and Mark they really made me feel welcome and heard both days I was there. I left the second day with an amazing car and the best dealership experience I have ever had.

The staff was extremely professional and fun! Justin helped me pick my Challenger R/T and get me out the door with no hassle! Janet on the internet team did a great job reaching out to me and setting me up with Justin. 10/10 will come back for future business!

I was first told the service center was open till 6pm. So arrived at 4:05pm for an oil change since “not appointment is needed”. I was then told “ we usually don’t take anyone for oil changed after 4pm” but that he would “fit me in”. While i appreciated it, I wish I would have known this in advance when I called to see what time they were open till…. Also, happy to fill out a survey but a call, e-mail, and now a text message asking me to fill out a survey is a little much.

I recently traded in my Wrangler for a new Gladiator. This is a tough time for buying cars due to the supply chain issues, so I wasnt sure Id find anything. My salesman Wayne, who I bought a Jeep from previously, clearly went through all the options I had, from pre-owned, in transit, ordering one, or one on the lot, and then let me pick what I wanted to do. After I decided, Vinny in finance helped me get the deal done. These guys are why I have bought several Jeeps there over the past dozen years. I feel like I can have a good, open dialogue about what I want and what they can do for me and trust that they are being honest and straightforward.

Purchased my Jeep brand new in 2020. Had a wonderful buying experience with Sherman. He was excellent. In the last few months i have had issues with the Jeep, steering wheel, battery issue, steering stabilizer etc. Cliff in the service department has been fantastic. He is so helpful and always so polite. They were able to get me a rental each time i came in and everything was handled so professionally. I would definitely buy another Jeep from them in the future.

On my first visit, I was pleasantly surprised by going to a dealership and not being attacked by salesmen.I was recommended to Elmwood Dodge by a couple friends that have been pleased with the company as well.I purchased a new 2021 Jeep Wrangler Unlimited.The transaction was very smooth and trouble free.The same can be said of the service I’ve received since. Very pleased thus far.Everyone has been polite, and respectful, and the premises are very clean.I would recommend this dealership in the future, especially if the great service continues.As a matter of fact, I purchased another Jeep Wrangler Unlimited from Elmwood Dodge this week, but used, a 2017, as a gift for my daughter’s college graduation!And look forward to continued good service.

I had arrived at the dealership with no appointment as my check engine light just came on. Scott was able to have the problem diagnosed within 10 minutes and advised that the part was in stock but it would be a few hours before he could make the test repair. Within the next 20 minutes I was in a loaner vehicle and on my way with the promise of a phone call when the work was completed.Once again I am thoroughly satisfied with the customer service at Elmwood Auto Group. Keep up the good work!!

I had such an amazing experience here. We’ve bought several vehicles from the dealership and they never disappoint. The entire staff is professional, kind, easy to talk to but detail oriented. My sales person Rich Miranda was amazing. Ben, and Vinny were impeccable - it was an enjoyable experience. They all really understand and listen to your wants and needs. The entire transaction was seamless. Hands down BEST EXPERIENCE with a dealership.

My wife and I are very happy with Elmwood dodge and all their sales staff. We got treated with the upmost respect, they took time with us throughout the entire buying process. I love that everyone there from the yard guy to the actually owner of the dealership treated us as if we were buying a brand new truck when in reality we were just buying a used truck. The entire process was handled quickly, without feeling like we are being rushed or less of a customer cause we were buying a used truck instead of a high end brand new vehicle. A couple days into having the truck I noticed a few minor issues. I called the service team, and a wonderful gentleman named cliff set me up with an appointment and a rental car. Not only did the fix the minor issues but they went above and beyond and noticed something I didn’t even noticed my self. They noticed my 9 inch radio was delaminating and wanted to replace it for me free of charge. We are beyond happy with Elmwood dodge. I highly recommend anyone looking for a new or used vehicle to visit Elmwood dodge Jeep and ram. Thank you!

Came from Connecticut because this dealership had so much inventory compared to what was available in Connecticut. Plus the prices were $5000 to $7000 less for the same exact vehicles and options. The salesman we worked with was top-notch and absolutely a pleasure to work with. The vehicle was completely detailed and ready to go by the time we finished with the paperwork. The service department, sales department, and the finance department were all awesome to deal with. We would definitely recommend this dealership to anyone looking for a great deal and a great team!

LOVE Elmwood Dodge! Jay the owner is always professional and extremely nice! He listens to the customers needs and delivers!!! Matt the sales rep was very knowledgeable, he kept me updated as my Jeep was being built. Upon delivery Matt made sure I knew how to operate everything inside the Jeep and he always returned phone calls quickly. This establishment, and all their employees are one classy outfit! Don’t hesitate to purchase a vehicle from them. This is my third brand new vehicle I’ve purchased at ElmWood! I will continue to buy from Elmwood Dodge. Thanks once again for the quality experience.

My wife and I had the the best car buying experience we have ever had with this dealership. From the moment we walked in we were treated exceptionally well. Our sales rep Nick was a great guy and we enjoyed working with him. I look forward to working with this dealership again and I would recommend them to anyone!