Einstein Bros. Bagels in Tyler

I love their food but DANG!!! I’m writing this as I have been sitting waiting to get to the window to pay for my food and we are LITERALLY going on 21 minutes!!!!

Food here is good. I love their vanilla hazelnut coffee and creamer.

Good bagels, hot coffee, and friendly staff!

Ordered through door dash extra toasted and this is what I got..I took a bite and thought maybe I could handle it because I’m at work and I’m starving! I’ve never had an issue before but who would send out something like this?

The most frustrating catering experience Ive ever had. After being told several times over the phone that the driver was "pulling in now" to our location, he never showed. We eventually had to meet the driver 4 miles away from our location to pick up the food, which arrived an hour after our event started. It took several weeks to get a manager over the phone, and they refused to refund any of our money, even the delivery fee. All they offered was a 15% discount on our next order and to waive the next delivery fee. Will definitely not be ordering from them again.

Well this my first time my wife and I went there and I did not like the service. First off we asked if they had gluten free bagels and they said no which was fine. When we asked if they offered dairy free options they said no and when she listed what kinds of milks they had she mentioned almond and silk. So kind of rude about it but just to let everyone know they charge .80 cents for a non dairy milk which is a lot. So wenot happy with the serve also not enough gluten free options.Update 9/2/22This place has not changed except the price of items but it has gotten a bit worse. I have been here for about 2 hours and when I first got here the coffee was not fresh and the milks were not filled up. Now two hours later none of the staff refilled anything. This is something that bothers me. Also the lack of soda options is displeasing because there are only three choices to choose from which there should be 6. I do not know when the next time I will be coming but not for a while. The place needs to get their act together and do better like Panera bread.

Usually very good. Every now and then if they sont have ingredients they just wont tell you and put together a lacking item. Ordered a breakfast burrito and only got the tortilla, meat, and egg. It was supposed to have much more. Hardly worth the price if you dont get what you order or are even told theyre out of certain ingredients.

Good as normal always been satisfied. I always love getting there Texas brisket bagel sandwich.

Very delicious and a very clean atmosphere.

Website is absolutely worthless wanted to see what you offered and definitely wont have that information after looking at the website but the reviews explained all I needed I wont be going

Best bagels around and plenty of varieties to choose from.

I went in late today after the breakfast rush. I went to the bathroom to wash my hands, came back out and waited five more minutes. Nobody ever waited on me. I put my Asmir back in the cooler and went back to Mineola bagel - less.

Stopped by early in the day and had breakfast. Food was ok, nothing exceptional. Service was mid level. The store looked in dire need of a renovation. It doesnt look like it has been touched in over 20 years.

Great food. Excellent customer service. Memorial day with 2 people working but you would have never known it. They had every thing running smoothly as though there was a complete crew. They had bright smiles the entire time too. Great service

Store was dirty and staff not friendly at all. Ordered 2 lunch sandwiches which menu indicated came with chips. Then was told there were no chips but it was the same price. Asked for a drink in exchange for the 2 chips that I paid for and didn’t receive and “manager” was rude. Advertising clearly said it came with chips but manager said it was the same price with or without chips. Manager who took order seem inpatient with my daughter while she was trying to order. Very disappointing experience

Be sure to call ahead if you wish the largest selection. Bagel flavors sell out very quickly here!

Came in on Mothers Day 5/8/2022 12:20 pm not busy at all no one at the register or window to take our order. Tried three times to get the person who puts your order togethers attention he’s was too busy to acknowledge me because he was talking to a woman on his phone via his earbud finally I had to raise my voice a bit to get his attention and all he could say was the order counter is over there and I said yes but there’s no one there he said she was busy and I said doing what !??? Finally she showed up to take our order. We drive an hour away to come is it to much to receive proper service. I’d understand if it’s busy that service may be slower ( no one should be on their phone while working on personal businessbut NOT because someone feels their personal phone call us more important that’s unacceptable. Now just heard my husband having to ask that same person that he’d appreciate it he would fix his bagel and know all the guy had to do was put the bagel through and toast it, SERIOUSLY!!!! Worst service ever. Finally got our bagels but note the guy was still on his phone as he handed the 4 mind you toasted bagels… and he didn’t even have to put schear on them as we bought a container ourselves. HE wouldn’t do our bagels the lady finally had to come over and do it for us. EPIC FAIL

First time here and it wasnt too bad. The prices are fair and the food is tasty.

Love the cinnamon rasin bagels and their signature brand Caribou coffee.

This store is always incredibly dirty but the food normally tastes amazing. Well I ordered from this location this morning and this is what my egg looked like. Absolutely disgusting. Who serves someone a rotten egg..

Not worth the hype at all. This was my first and last time trying this chain. The sandwiches are low quality and pricey. I waited 18 minutes in the drive thru to pick up my mobile order, just to be told I had to go inside for that. Then discovered that my order was missing an item that was out of stock, but nobody was going to be bothered to inform me of that so I could at least get a refund, because you will not be refunded in the app.

Small bagels, overpriced and lackadaisical staff. 2 start because the bagel tasted good but it was also not the one I ordered.

Only reason why it gets 2 stars is because atleast the food was decent. Other than that, staff did not pay attention to what we wanted at all and for the price, they were “out of most stuff”; so we could only pick from about 4 items. It’s just not worth it. Portions were extremely small and their chai latte was terrible for almost $5. Definitely not coming back.

Love their bagels...hate their drive thru service. Person ahead with big order waiting at drive thru window while others with small orders are stuck in line. Then when I do get my bagel, 20 minutes later, its cold and wrong.

Placed my order this morning and ended up getting the completely wrong food. Workers should probably check the food before assuming it’s right and rushing us off even after we sat at the drive through window for awhile just waiting on her. I thought that was plenty of time to get 1 order right but unfortunately she still got the order wrong.

Been here twice. It was "We dont have any bagels" the first time. "i guess they didnt tell you were out of egg/cheese" after I already paid, the second time. Im apalled theyre still in business with the incredibly repulsive attitudes of the employees.

Waited 30 minutes to get to their drive thru speaker just for them to tell me their "system is down" and when I asked them what they meant. The cashier got an attitude. Seems like an authority/managerial issue. Probably not coming back anytime soon. Sucks because I really do like the food. Oh well, theres always Panera.

Rude employees. I was being waited on while telling the employee what I wanted an gentleman came in to pickup his order and the employee left me and waited on him and then turned around to fill an drive thru order and never came back. One of the employees making food told me she had customers before me which I was the only standing there trying to fill my order so I told them I am out. Will never go there and wouldnt tell anyone else to go there.

Bagels are good but employees don’t listen order completely wrong. 9/22/21 at 8:15am. No vanilla in my Vanilla Latte. No Mayo on my bagel sandwich and no cheese on my husbands bagel. My bagel was priced to high and my husbands priced to low. Got the same thing yesterday and the total bill was 2.00 cheaper today. I’d rather pay more and have the order correct.

Employees was extremely rude while taking my phone order. The manager Brian was nonchalant about the behavior. Another employees named Scarlett looked directly at me while telling the Manager the story and laughed multiple times. One i informed him of the behavior he basically ignored it and brushed it off. Ive been going to Einstein since I moved to the area a while ago and I extremely disappointed with the service or lack there of.

Food good but the lack of people causes 20 min waits just to order so bring a chair and a thick book to pass the time. The cashier so slow they made the breakfast before should take the money

The only way to avoid being disappointed is to just get a bagel with cream cheese. Both my wife and I have been disappointed at least the last 3 times. I always want it to be better and give it another chance but they always mess things up. They are also out of nearly every kind of bagel when we go so go early if you want any choice. I really wish this place was better because I love good bagel places.

Only giving one star because you have to chose a star otherwise would get zero stars. The absolute worst service in a restaurant. Rude employees that were enjoying conversation and joking among themselves while customers stood there. Will never go back and don’t recommend anyone visit here.

I have really tried to like this place, but its not worth the price tag. My latte tasted burnt and wasnt even mixed together. For $5 a cup, it should at least be mixed together. Is that too much to ask?The food is hit or miss. Sometimes the sandwiches are good, and sometimes its a cobbled together half burned mess.

Enjoyed the Everything bagel.w salmon cream cheese. Looking forward to trying something else next trip!

The folks at the drive-through just cheer us up every morning. And, omg! Love the specialty bagels- all flavors! BUT....Just really ADORE the morning drive through people. Theyre amazing!

My wife and I have been patrons here since 2016. Over the years this establishment has rapidly declined. The once attentive management and crew who ALWAYS got your order correct and CARED if it wasn’t has been replaced with an apathetic staff. In the past 10 consecutive visits our order has been correct ZERO times. When brought to ,whoever is the new manager of the week is, they fix it by handing YOU the ingredient they forgot in a bag and you have to assemble it yourself. This is the last time I will give them my business. The tables are always filthy, the place is ran by kids and have zero customer service.

Been coming here long time and past 8 months my order has been wrong every time. They have corrected my order. And today when I asked who the owner was I was not given the information and was laughed at and told who the manager and shift lead was. This place for the money is falling apart. Used to be run very smoothly now just bunch a kids new people each time, was told it’s is hard to keep staff..... well then do something . Pay them more train them better, give them more hours. But to spend my hard earned money and my order always be wrong and then laughed at. Is not okay. We will not be coming back. There you go Einstein’s loosing business if you don’t make some serious changes. I will be telling everyone I know in industry

Always enjoy the chai, coffee and nibbles here. Unfortunately, the staff needs far more training when it comes getting product out and in the hands of a virtually empty store. Also, the restrooms are dirty, there are absolutely NO paper towels or anything to wipe you hands with after washing them,.which bega the question as to what the staff does afterwards. Trash needs to be attended to as well.

We ate here to day, and were expecting to have a great breakfast bagel, as we had once had not that long ago. It was awful, to say the least. We ordered the egg, bacon and cheese bagel. We asked for it to be toasted. It was not. There was no butter or any spread on it. The cheese was cold, not melted. The egg way over cooked and the bacon limp and undercooked. I will not be dining in at this location again. You lost me as a customer.

A good bagel is a good bagel and the lox is fantastic, but things have been sliding. This morning we got a box of sliced, the schmear was left totally out, and several were sliced unevenly leaving crescent halves. I hope to see things pick back up, between some menu changes and this its losing appeal.

It was my first time in today, I was ordering for the restaurant I work at. I was very pleased with how Brandy helped me around! She was very polite and quick on her feet. I asked her to pick my bakers dozen and we are all very happy with them!I will be returning because of customer service alone.(Not to mention the yummy breakfast!)

Awesome customer service & their bagels are delicious. Always fresh! And their coffee is pretty good as well love their selection. Their app is great as well and lets you collect points to use towards free food!

Had a wonderful first time here! I had the apple cinnamon bagel with the almond whipped spread, and I also got the bacon avocado with jalapeno bagel. I was still craving bagels by the end of the day. And if youre really like me youll enjoy the fact that they sell their whipped spread at the counter!

everything is fresh, great flavors, and friendly staff. Best of all the coffee is good too.

This place is okay the bagel I got was good! I didn’t give it 5 stars because it smelled really burnt in the building and my eyes were watering. Also the bagel was a little too tough! Overall my experience was great! It’s a nice place to get out at with friends.

I ordered poppyseed, garlic, and everything bagels; each are amazing (eat them while theyre fresh). Theyre cream cream cheese varieties are great as well, maybe even better for cheese lovers. The service is all you can ask for; theyre friendly and helpful to newcomers so dont be intimidated to try Einstein Bros. Bagels if youve never been. The atmosphere is charming and seems like a nice place to stay if youre not having a busy day.

Hands down the worst experience I’ve had while just trying to get breakfast. As a visitor to Tyler for a tennis tournament my family had eaten in Einstein Bagels before and loved the food so we decided to try it this morning. We all ordered and everything went smoothly until our order was brought to the table, the women that brought the order said they were out of a particular bagel that my daughter wanted, no big deal, I just sent her up to pick out a substitute for them to make instead. Approximately 10 minutes went by and my daughters corrected bagel had not came so we go to the counter and they act as if they have no idea what we are talking about. After the employees talked they said that it was made and someone must have came up and grabbed it. OK, I just assume they will remake the order. Shortly after an employee shows up to the table and tries to tell me we never ordered the item which seems funny that the person who brought the order out knew all about it. While trying to decide how to handle this the young lady telling me I never ordered it gets extremely hateful so my wife grabs the receipt and ask to talk to a manager. To my amazement the young lady starts pointing and bowing up to my wife (OVER A BAGEL!Once my wife gets to the manager to try and solve the situation the same young lady is yelling and pointing in a threading manner. Not feeling safe from the actions of this women my wife just asked for the regional managers number and we leave without the food we came for. While all this was happening I was being apologized to by some local patrons hoping we would visit again.

I patronize this location every single Sunday with my family of 6. We always receive top notch service and stellar food. We love this place. We also always grab a bakers dozen box for our Sunday school class which is always a hit. I highly recommend!

This place to be hit or miss. One day the service and food are great the next visit a total bomb. Coffee is decent and the doors are always open at 6:30 when I meet there. Get a refill cup it will pay for itself fast and watch your receipt for free stuff.