Dunkin' in Palatka

My mother went in to get coffee . Right afterwards the kids and her started to feel sick . One was literally throwing up the other literally had stomach problems !

Brand new store, nice lot, nice building. Could not go inside or order food. Unfortunately not set up properly for vehicular traffic; one way in one way out. No parking and no access for anyone with a trailer or a small RV.Makes me feel that because of the design of this establishment that they are only welcoming a certain type of clientele!

Service was quick and curious, doughnuts where fresh

Love Dunkin although the young girl who handed it to me was a whole lot on the rude side. I do not know what her deal was but when she handed the Caramel Latte for the 2nd time after getting it wrong the 1st I said thank you have a great day and do you know she just looked at me with the could care a less look on her face and the walked off. Word of advice... If you are gonna work in the industry you do need some form of hospitable attitude towards your customers and a thank you and a smile goes a longer way more so than nothing at all. Guess what... It doesnt make your tips any more either. You got no tip for your service today from us and we were 3. This is the Dunkin in Palatka Florida. Thanks!!!

Always good just wished the prices were lower.I would love to go there more often but too pricey

Coffee was not that great....bitter for a Caramel latte

Do not recommend! Horrible customer service and food/drinks were disgusting. Rude workers even my 13 year old was disgusted in the behavior from the so called staff. Will take my business to the family owned business in town. I don’t mind paying extra for great service.

1st I would like to state that everybody everybody in my family are big fans of Dunkin and at any other location we never have an issue but at this particular location on Reid street the customer service lacks to say the least and they completely ignored our order and just gave us whatever donuts they had in stock I guess because it wasnt what we ordered not to mention the donuts they did send were very dry and stale, probably yesterdays donuts which wouldnt surprise me considering the lack of work ethic that the employees exhibit at this location. Every time we have gone there and experienced a problem I have let it go but maybe thats why there is no improvement. Thankfully there is a new dunkin in east palatka that I will gladly drive further for just to get better quality and better service.

The staff was so friendly and helpful with my order even they don’t have things on my order they been polite and educated gives excuses and make the process easy. Thanks again great team

Horrible staff. Horrible attitudes. Cant get even the simplest orders right. Whole place needs to be purged of all its current employees.

This location just gets worse & worse by the day. Horrible customer service , workers always horse playing . Orders made wrong

Very very friendly, excellent customer service, and clean. Much better than that Dunkin’ Donuts right down the road by far

I keep getting coffee without any coffee. Of course I know they must be putting some coffee in it, but they are ignoring my request of very light cream and very light sugar. As a pale person, my coffee should never match my skin tone, because at that point its just milk and sugar, yet despite very clear instructions I always receive a drink that taste like diabetes and contains no damn caffeine. I drink coffee for the purpose and not the taste, so I beg of you, please start making your drinks as instructed and as listed on the menu. I ordered a cold brew sweet cold foam with No cream and No sugar and still received a drink the same shade as me 2 days ago. Ordered a basic iced coffee with light cream and light sugar today and received this!

We were stopping by and I needed a coffee bad. My son and I are from Saint Augustine. The ladies there were really nice and sweet. One lady stated they didnt have a strawberry frosted donut with sprinkles on it, so instead we got a vanilla one. My coffee was nasty, but it that was okay. When I got home, I added more creamer. I stepped inside to grab more napkins, Ive notice a few flies flying around in the lobby area where they serve the food..Just have to be careful especially if they get an unexpected visit....

If I could give zero stars I would. Horrible experience here. Couldn’t pull up my mobile order, didn’t have the machine working to make frozen coffees. Made our drinks horribly, they both taste very bad and didn’t have light ice like ordered. Absolute worse dunkin’ donuts i’ve ever been too.

I think we all need to go to Dunkin donuts theyre so happy to serve us they must be need more business Ill give those guys some business I guess the cops are not doing it so we need to do it because theyre on time

They need to control their staff and how they act one of the girls their is so rude and she doesn’t act appropriate/acts ghetto she seen us in public and said something rude then we go in the morning and she’s just showing out but the rest of them is nice I just feel as if they should change their attitude and make it to where you feel more welcome like at the one in east palatka

Very slow service, not an organized team serving..10 minute wait at the drive thru after we paid.

Apple fritters, and the toasted coconut, sprinkles, and chocolate, and cream filled, you know what I LOVE THEM ALL. GIVE ME A COUPLE OF DOZEN, AND A BOX JOE. I WOULD BE A HAPPY CAMPER.

This location is the worst I’ve ever been to. Long wait to order, longer to get, and it was wrong. And was the only customer in store. Staff walks around aimlessly doing nothing. Do not come here.

Dunkin has slipped in my opinion, since its not locally owned. When ordering a special sandwich, you MUST double check your order. My example, I order a sandwich WITHOUT cheese. Simple request, difficult to make apparently.

Waited in line for over 10 min just to order. While the young inexperienced kid was making orders, the shift manager was out back with some gentlemen behind a fence. Once I ordered and got to the window, it took over 10 min just to get my drinks. The shift manager didn’t even help this kid make any drinks. What we ordered was not what we got. My daughters hot chocolate wasn’t even chocolate, my latte was just chocolate milk. A waste of $8 because we were just passing through. I couldn’t even let the store know because after 4 rings an answering machine picks up.

I was very impressed with the staff at this Dunkin. Exceptionally professional and friendly. Orders were fast and hot. Keep up the good work. Kudos to the manager.

There was nobody willing to help me I came in and stood for about 5 minutes. No one acknowledged me , I had to go into the east palatka location because that was just total bad service . Neither of the workers were communicating with us nor one another . The atmosphere was disorganized.

Not caring!!! Coffee cups are overfilled and made a mess on the side, 3 different servers overfilled their coffee cups and make a mess down the side with coffee and wipcream and just laugh about it and hand them to people.

Ordered iced lattes, received hot lattes! Then was asked to pull up so I did. Then was told they ran out of ingredients for the lattes. I asked for a refund then was told I had to come in!! I used the drive thru as convenience for a reason!! The customer service sucks here!! Another long hair should be in a net at any food prep establishment!!

Pulled up to this DD. They do not serve hot sandwiches for breakfast. Stated that there refrigeration was down but then said “we are a donut and coffee place anyway”. Ok, I won’t be back to that location. Then, when we pulled up to the window to collect our order six employees standing around and our simple order of one donut and a small coffee took forever as one of them yelled at another to bag a donut. Don’t know whether or not the owner looks after the store on a Saturday morning but maybe they should. If you are the owner and looking at this, you could be losing a lot of revenue because of this. The line across town was 5 times yours. Maybe for a reason.

If I could rate less I would. Filthy, disgusting & either out of product or just not willing to make them. We keep giving them a shot for the Baskin side & theyve been nothing but a disappointment for years. It remains a mystery how theyre even open still. You can tell some staff truly care & try, but it shows horrendous ownership & upper management. Waste of time & money that youll never get back. Save it for anywhere else but here!!!

I got a regular coffee with cream and sugar and I couldnt taste the coffee. My daughter got food and another drink and said they tasted off so she didnt eat or drink them. Machine was broken and they where out of alot of things.

Drive thru shares theyre drive with semi and its delivery with customers causing a slow service and not a well made breakfast sandwich. Croissant with maple bacon w/egg. My coffee was Luke warm and bitter. I wont go back to that particular store in Palatka, FL.

I am literally sitting in the parking lot still waiting for my food to be brought out from Drive through... 3 cars that were behind me have been served their food and left already. She asked me what I was waiting on while still at the window, and asked me to pull up. 15 mins later still waiting while husband went in to see whats going on with our meal we already paid for. Def do not recommend, horrible customer service.

Odd location but great Lil place. Quick in and out and great fast service! Got the Oreo cappuccino blast with carmel drizzle and snackin bacon. Actually got more than 1 piece of bacon broken into several pieces. Got about 4 whole strips. 8 half pieces. So I was happy. The drink was for my daughter and it was made perfect. Thank you.

Very bad service!!! I only ordered 1 drink And spent 10 mins in the drive thru. When I looked inside they were just chatting and act like they didn’t see me!! Most of the staff are rude!!

The drive thru was rude and didnt listen to my husband placing an order, talking over him only to get the order wrong...multiple times he had to correct them at the window. They literally threw the donuts in the bag and were all smushed with the toppings smeared all over bag. After leaving they still missed items he asked for. This is not the first time we have had problems with this location. I called manager to complain and they didnt even answer the phone. Very unprofessional. This is my first review ever online, so yes, it was That bad.

Im disappointed" Today on 08.23.21. I had to take my daughter to town. as we are heading back home! we both decided to stop at dunkin donut. for a quick bite and go!We both place are order with this young girl her name Start with an (((S)))I order 1 Sourdough Sandwich: topping is2 fried eggsBaconWhite cheddar cheese. Than1 6Pc Hash Brown1 LG Ice Tea.My daughter placed her order aswell.1Md AppleCran Reshr Drink1 Avocado Toast.the same girl that took are order. gives me the bag and than separately 6Pc Hash Brown and ice tea.While I look in the bag and sipp my ice tea. She says loud are you going to eat inside. I say Yes! If aint A problem with it.She leaves to the back! and I notice the inside bag my 1Sour sandwich is not in the bag! It was a cheesy sandwich. I talk with a gentleman and he says I will take care of it. Am waiting on my correct order and my daughter aswell. than here she comes again giving me another same cheesy sandwich " I was disappointed and furious. the third time it was correct. We both decided not to eat there and just go...pls if anyone cant sit inside to eat just put a sign up letting us be aware jees.

I was wondering why the line was so long and took forever to move, when I finally got to the window, my very simple order was three ways wrong and missing food. And my very simple cold brew coffee wasnt what I ordered. I ordered a coffee and received sweet tea with cream on top??? Didnt notice this till 10 miles down the road. This is my third time stopping at this Dunkin and the third time they have failed to correctly give me my order. I would avoid this Dunkin If possible, in travel a couple miles down the road to the next Dunkin.

So.. so slow. Seriously. I spent 30 minutes in a drive thru a bit after 10am. It sounds like the employees just dont care. Theyre always cutting up with each other. Its really frustrating when its almost ten minutes per car.They have no consistency with making drinks. Ive had a very icy frozen coffee and a completely liquid one. Its insane these people even get paid.

Slowest Dunkin’ ever. The staff needs to be taught how to be clean. I can’t believe it takes four minutes from the time something as simple as an ice latte is ordered, To get it to the customer. Also staff scratching their heads in their face and serving food and drinks not acceptable. I actually sent my coffee back and ask for someone else to make it. Now I see why they’re excepting applications for all shirts

It seems like nobody knows whats going on at this location. The first time I came in, they couldnt make any food. Couldnt get à real answer as to if the machine was broken or nobody knew how, so we just walked out. Next visit I come in and order two smoked vanilla cold brews. The person taking the order at the register was playing some game with his hands to touch the buttons taking extremely long to take my order and then get it into the computer. A little ways down the counter there is a mobile pick up box where two iced coffees were just put in there. I didnt know if it was for me or mobile pickup for someone which I would assume because the sign says so. The employee didnt acknowledge anything when they were done to make sure the customer got their order. Just plopped it in there. I waited and then read the label to find out they were my iced coffee but without the sweet foam or sugar. As Im looking at it weird a third employee actually asks if everything is ok and I explained there is supposed to be sweet cream and sugar on top. She went to it but now the coffee was so full that I was shorted out on the amount of cream it should have. Will definitely just pass by this location anytime Im in the need for coffee.

No matter how you order your coffee, it will taste different everytime. They make it how they want, not how you ask for it.And the food is usually half cold. Save your money and go to dunkin in east palatka.

No one knows what they’re doing. I asked for 30 munchkin donuts and I asked them to mix it between blueberry, blazed, and and chocolate donuts. At first I was told I could either get 25 or 50. So I asked if I can do a custom order of 30. After no response, I told them not to worry about it and that j would take the 25. Then they told me they would be able to do my 30. (Like they should’ve just said in the first place because I’ve been to MANY Dunkins and no one ever had a problem doing that for meThen I get my donuts and I have powdered, chocolate, and regular donuts with no glaze. I literally repeated what I wanted 4 times. Then I repeated myself again, only for them to go back and just take the powdered donuts out. I spent $20 here and I was not satisfied. I will never come back here again and I’ll make sure to tell everyone I know too.

We were driving thru and my grand daughter had just said she was wanting donuts, I saw Dunkin pulled in and went to drive thru first not knowing what she wanted someone pulled behind us I pulled on through and around to front got out the opened the door for us. Two very sweet young ladies helped me get what she wanted. Thank you for helping make Easter special to the two of us.

They never get my coffee order right. They always use Irish cream instead of plain cream. And they use so much of it that its mostly coffee milk instead of coffee. If Im going to pay $4.89 for a large iced coffee, then I want it done right

This place is trash and the employees aren’t far from it. Everyone of them are rude and careless.It will be shut down soon and honestly it’s long overdue, make the trip to east Palatka in all honesty you will probably get your coffee (with much better quality and serviceabout the same time you will in Palatka.

Staff are amazing.They know how to keep the positive vibes flowing even for how busy they are in the mornings.My only complaint would be the charges for the extra small additions to my coffee that other dunkins I visit do not and/or have not ever charged for.Example: w

Horrible service. Waited at the drive through for 10 minutes only to get to the window to find they had not made my order. Sat around while they made my order listening to them complain about how the other shift had not shown up, and they were leaving at 4pm whether anyone was there or not.After complaining the employees walked away and left my order on the counter.I had to yell at an employee over her complaining to ask her to hand me my coffee. which she did, not before showing how much I was inconveniencing her.Thankfully at the end of it all the got my order wrong.

Slow, it should not take 12 minutes to get a cup of coffee. The coffee is good but takes for ever to get.

The lady at the counter was very hard to hear and understand because she didnt talk loud enough. She also put my drink in wrong so it was not covered with my birthday reward. The drink tasted decent but I was stopping to get my birthday drink not have to pay for it. Oh well.

1st visit:Service was a bit slow but nothing too terrible.Made our drinks right, food was ok.Building could use some work, as some molding is starting to warp.Bathrooms are a bit ghetto.

Whoever owns this place deserves to go to jail. Broken dirty equipment and melting ice cream. They are out of everything. Mold is growing in the ice cream cases along with rust and filth. 3 people are not doing their jobs, the owner, the manager, and the health inspector.