Cracker Barrel Old Country Store in Lynchburg

Ive eaten at many Cracker Brarrell restaurants in my 61 years but I have to say this is my second visit to this one and it was the WORST experience weve ever had. We were in town from Chattanooga TN with our 6 yr old granddaughter and everything we tried to order the pore server kept saying I think were out of that. I mean chicken N Dummblins? And more I heard her tell several tables the same thing about different items. No we didnt get what we went for but we were already at a table so we had to settle. I asked her Do you have cooks?😒Not my best experience dinning out at all!!!!!!!!

Food took longer than normal to come out 40 minutes to be exact. They was out of hash brown casserole and charged us to get plain hash browns. Service was not the best way to did not inform us that it would take longer for the food to come out had to ask twice. Was not the best experience that I have had at cracker barrel

Took almost 45 minutes to get seated. Then from time we ordered until food was delivered was over 45 minutes more. Wasnt the waitress but rather the cooks. Management was standing around trying to look busy but could have been bussing tables or helping out cooking. Food came out subpar. Pancakes and French toast were burnt clearly because the cook was rushing.

The service was horrible, as we were waiting to get our table a women left saying they waited 20 minutes and no server even approached their table. We didnt have to wait that long but the food was not good. You could tell corners had been cut. The waitress only came back to our table to bring the check while we had just started eating. My wife wanted dessert but the waitress informed us they were out of all desserts. We were sadly disappointed and it will be a cold day before I spend another dime there. Sorry CB, you failed.

I decided to take my grandmother here for breakfast this morning... 1st of all the environment was lovely the new management has done a very nice job cleaning up the place from employees to the inside and outside look of the place... Secondly our waiter Christina was the BEST server I have EVER made today was the 1st time I had ever met her and she was truly amazing. Very patience and detail oriented with our orders and went above and beyond to make our visit very pleasant this morning! Overall I give the food a 4 star as opposed to a 5 star due simple to the cook not cooking my sausage patty well done it was definitely still red in the middle of the meat but other than that 1 minor mistake the visit and service today at this location was completely flawless!!! We will definitely be visiting again as it is very hard and difficult to please my grandmother now a days with her age but she was very very impressed with the service today aswell!!!

I love Cracker Barrel. But not this one. Don’t waste your time or energy. Went in for dinner and was quoted 30-35 minutes. Then stood there for 45+ minutes. When asked how much longer it would be, the only answer the hostess could give me was “we’re understaffed and we don’t have tables”. I can understand that. But when I looked into the dinning room I find multiple empty tables and staff members who are just standing around. How is this okay? Poor management or something. Won’t be going back any time soon.

First breakfast dining out for a while.Food was great. Coffee was a little late coming out. Pan cakes were not weight watchers friendly but that was my choice.

Love Cracker Barrel wherever we go. Its always a road trip stop. Quick service, clean (mostlyrestrooms and I love the gift shop.

This place used to be up to par with other Cracker Barrel locations, but it took a turn for the worse after the pandemic hit. The service is perfectly fine but the food does not taste great.

Apparently something happened and they became short staffed in the kitchen and stopped seating people. They did not say anything or give a heads up. Lack of communication from manager created a lot of dissatisfaction amongst those waiting. 20 minute wait turned in to over an hour. Service was ok, had to wait 10 minutes to get a glass of water. Some of the food when it arrived was room temperature at best. Definitely some challenges. Communication is important, if people know what going on they be understanding.I felt sorry for the young gal taking seating requests. She obviously was being told very little and that seating was on hold. She was bearing the brunt of the frustrations from the customers. Here again leadership matters the manager could have made this easier on all of the staff.

The restaurant was short of help. The time I was there, it was not crowded and we had to wait 10 minutes to get seated. 5 minutes later our order taken, 10 minutes the order was on the table. Honestly I was creeper out but the ceiling fans wondering when was the last time they were actually cleaned???. I really couldnt say my food came to the table hot because the fans are running over top of us at a scary speed! Our food was cold and it didnt make a difference to send it back (we were seated near the kitchenbut by the time it would make it to the table it would be cold again. #DoBetter

This place changed. You also do NOT get hashbrown casserole any longer after 11am.They oversat this poor server and were very understaffed. He did a great job, but because a lack of people wait times were over an hour. :(

I’ve been to a variety of Cracker Barrel locations, as I travel throughout the US often. Cracker barbell is one of my favorite childhood restaurants. Even so, I have to say, this is the worst location I’ve been a patron to, since moving into Lynchburg.Tonight is the second night in a row that I’ve ordered from Cracker Barrel using doordash, and when the driver arrives to get my order, they tell the dasher that they’re out of my ordered item. Even though, I had called prior to ordering, to make sure that they had the item, and it was confirmed by the sarcastic & careless teenage girl over the phone that they did have it. So I ordered. After hearing that the item wasn’t available from teh dasher, I called and then waited for what felt like an eternity to speak to someone in the store; till the call dropped. I’m now on hold with doordash, trying to get my money back, and the manager apparently spoke to the doordash help agent, and LIED, saying my order had been picked up. This is unprofessional, and extremely aggravating. This Cracker Barrel seems to have no proper management or customer service, and is mostly maintained by sarcastic teenagers. I will not be ordering from this Cracker Barrel again.

We couldnt get in on a Sunday at 12pm, it was going to be 1.5 hours wait. It must be good because the locals all seem to love it. We know that next time we are in that area of VA we will go on less busy times for this restaurant.

Waited 30 minutes to get a set then they were out of everything my family tried to order. They didnt even have any straws. My tea had almost no ice and the cold root beer only got 1/4 glass of ice! They only had one section open and a bunch of people crammed into it! So far worst cracker barrel experience and havent even gotten food. We did get our food finally the appetizer never came but our food did finally. The food was cold and disgusting! We did not eat it and spoke to the manager and left. HORRIBLE EXPERIENCE!

Great food and service and great store on the other side.The food was very good, except the chicken sausage (didnt taste all that great). They need to bring back the large grilled blueberry muffin and eggs in a basket...thats all I used to go there for!! At least the blueberry muffin!! The hashbrown casserole tots are awesome and so is the maple syrup!!

We’ve had some pretty poor service the past couple times we’ve been. Always been a 15+ minute wait to be greeted, 40+ minute wait for food, and things consistently being forgotten like bringing us napkins, silverware, refills, sauces, etc. And because the server takes so long to make an appearance, we’ll sit there for 10 minutes unable to eat because we can’t find our server to ask for silverware or notify them our food was incorrect.

This Cracker Barrel has really gone down. Besides having to wait a long time for the food, it isnt a clean place anymore. I had to get food off of my chair today and there was trash in the floor under the tables. I would rather eat at home than go here again. Its sad to see what Cracker Barrel has become, after being such a good place to go to for many years.

Everything was great except my pick up order was missing half my items after going back in to have them fix and hand me the missing items got to my room and still was missing stuff. But food and service was still good. How can you be mad eating breakfast for dinner??? Lol

I was told a 25 minute weight. That was fine but it took an hour before I got a table because over half the servers left at 8 oclock. I only came for chicken and found out they were out of fried chicken. They should post that somehow So people like me wouldnt have even waited

Awful service, placed a delivery order and it took me multiple attempts for their system to get it to save and then they changed it to curbside, which I found out by text I called their restaurant and they took 0 responsibility for their system and told me they didnt have enough staff for a delivery. I will not order from here again. Fix your systems and stop short changing your employees so you can be properly staffed and get your orders correct

Our wait today was about 25 minutes, but it’s always fun to look around the store. Our lunch was very good, and our servers were excellent. My friend’s sirloin steak was a bit undercooked, however they were quick to provide another sirloin that was cooked according to her request.

Store section was the biggest treat as always!! So many different gifts to look at for young and old. Around the host stand it smelled terribly of fish, not pleasant at all. Service was good and server was very friendly! Food was okay. Definitely choose the grilled chicken strips over the fried, fried had an odd taste. French fries were delicious! Roast beef was tender and flavorful but could have been plated a little nicer didnt look the most appealing. Chicken and dumplings were delicious as always with plenty of chicken!

Got to Cracker Barrell tonight at 7:15pm, we got seated at 7:50 pm, it is currently 8:56pm and we still do not have our food. As time goes by, the waitress comes to inform us, they no longer have some of the food we ordered. Unsatisfactory.

We had Randall as our waiter and I have nothing but good things to say about him. He was attentive and sweet. I tend to have a hard time explaining things sometimes but he understood what I was saying. He is a newer waiter and did a great job. Got everyones orders right. Just a good experience with him.The floor was a bit slippery by the kitchen area, which obviously is a fall hazard for some people. They seemed a bit under staffed, what places arent nowadays. All things considered they were doing great for what they were working with.

Extremely nice place and servers were very nice. Hell, they even serve alcohol now. Nothing wrong with a drink or wine with ur dinner etc. But yes, very nice, good food place....

The taste of the food was as expected but the main protein was overcooked. It always feels like they are changing ways of doing things. Things with silverware, napkins, and biscuits. Our server was amazing! He was so helpful. I usually overtip because I can see how a slow prep time could make customers unhappy at this location. This particular cracker barrel is always a little different and a little slower than any other Ive visited.

Best pancakes ever! I dont make good pancakes. So I go to Cracker Barrel. Tall stack of hot cakes dripping in butter drowning in oh so warm syrup. PERFECTION!!!

Great food and atmosphere! I love Cracker Barrel, and it doesnt matter which location you go to because they all look and feel the same. This location can be busy so plan your visit accordingly.

I had a full breakfast. Bacon, eggs, and pancakes. Yet the waitress didnt seen interested in helping besides to ask "Want any hot sauce?" Like what would that go on? No refill, ignored my special request on my order... Just disappointed...

I ate lunch there on Wednesday, July 6. Sarah was my waitress, and she was most friendly and helpful. My meal took a little longer than usual, but it was right at the end of the lunch rush and you had just changed shifts, so the delay was understandable. My only complaint was, you need to give people more napkins when they order the chicken-fried chicken. That gravy you serve with it is good, but its rather messy! All things considered, it was quite enjoyable.

Called ahead to ask for 19 people. One person in our party actually came to restaurant 1 month ago to explain to manager that we wanted tables pushed together. It was a family gathering. This was OKED by manager. Was not done. There was an entire section open when we got there. Asked at that time if we could have the other section. They said no.Food was terrible. Had to order another steak. I asked for Medium Rare. It was well charred. 2nd one was also well done. My uncles Meatloaf looked like dog food. My cousins bacon was not cooked enough. Several other people had problems with their meals. Very disappointed. Probably not going back.

We love going to Cracker Barrel to eat and to shop. The employees and manager are so wonderful. It is was 7 of us and we had breaksfast, dinner, and fruit cups, and vegetables.Everything was delicious. The manager came by to check on us. Our waitress was always checking on us. Amazing as always.

Oh, my gosh - Pancakes were amazing! Totally unexpected to have Pancake Breakfast that was so tasty at Cracker Barrel. They were a tad understaffed, but wow - their well seasoned servers and staff were so well orchestrated they finessed it! Was prepared to forgive a long wait or off service, but I was was thoroughly impressed with the level of service and attention to coffee, napkins, and jam!So, if you’re in Lynchburg, Virginia - stop in and have a pancake or two - the coffee was hot and served with a smile!

The food is pretty good and they are pretty good about getting food out to the customer in a decent amount of time. The servers, at the moment, are noticeably short staffed and the hostess was very rude to all the customers she seated. But overall a good experience was had.

Got us in quickly considering how busy they were. Food was great, waitress was overloaded but thats to be expected since Im sure they arent able to find help like the rest of us. Overall great job and great food!!

I have always loved the country cooking and atmosphere of Cracker Barrel but the last few meals there have not been up to their previous standards. Nearly raw bacon, extremely tough chicken breasts. Wait staff took multiple times to get lemon, another beverage, salad dressing etc. Not a relaxing experience. Probably not going back for a while!

Nice homey feel to meal. Had to ask for things but server was cheerful. Chicken pot pie was a bit salty and light in filling. Shallow dish mostly gravy and crust. Maybe one carrot. One dark brown potato chunk looked more like mushroom but wasn’t. Chicken was tender. A few peas. Was able to order gluten free grilled chicken and baked potato for family member. Friendly Mgr came by table side. Roast beef tender. Cole slaw excellent flavor and we are picky with PA Dutch taste. Very nice tea half half with lemons. Corn bread cold but we appreciated apple butter. Overall nice meal!

We arrived about 11:00 in the morning. There was already about a 15 minute wait to get a table. We never mind await because the store is always a delight to go through and we most always find something we have to have!We each ordered Grandmas breakfast sampler. our scrambled eggs with cheese were done to perfection, The pancakes were definitely made to order because the edges were delightfully crisp. Our hash brown casserole was fresh and delicious and meats were juicy. Our waiter was very friendly and accommodating. This cracker barrel which is not accessible to any interstate is wonderful. Place to eat home cooking. You wont be sorry!

Easter Sunday after church lunch for family group of 5 adults and 3 children. Did not mind the wait of 40 min to be seated....but it turned into an hour. Once seated the service was slow, then its took 30+ minutes for everyones order to be served. The chicken and dumplings had no chicken just gravy and dough. It was luke warm. The meat loaf was undercooked and the side of mashed potatoes was about 1/3 of a serving. This order was lukewarm. Those who ordered breakfast seemed to be pleased. Will order breakfast only in the future.

Great service. Everything arrived quickly and was cooked perfectly. Definitely recommend the Lynchburg Lemonade for adults.

Never had a bad experience here.Food always delicious and hot.Staff are very attentive.

Update 03/21/2022Prices are up, service is down. Food is still good but at a more hefty price and smaller portions.Not how I wanted to remember the place. My Mother and I went early around 330 in the afternoon. Place was quite vacant. Our Server was less than attentive even though he was friendly but he seemed fake to me. I ordered the Sweet N Spicy Chicken Tenders which I got with Fried Okra and Mac and Cheese. The plate they gave me was huge but my food took up half of it. The chicken visually looked overcooked but tasted good it says it comes with buttermilk ranch to dip but I didnt get any on my plate. After asking the hostess for some. I never got any and then had to ask my waiter. The Mac and Cheese was maybe a 1/2 cup in size and was also not very appealing sight wise but tasted delicious. My Fried Okra was immaculate.My Mom got the Grandma Sampler. Which comes with 2 Pancakes, Scrambled Eggs, Sausage Patty, Country Ham, a large piece of bacon and hash brown casserole. My Mom asked for no Sausage or Ham and just Bacon. It came to our table with Ham, Sausage and one piece of Bacon lol. Also she asked for cheese on her scrambled eggs and we were charged $1.39 for it on the bill. Something in my opinion should be free or at the most .25 cents. And they are no longer serving pancakes with glass bottles of syrup. She got two massive pancakes and one partially filled dipping cup of syrup which was barely enough to douse one pancake. She asked for another and they obliged her.Also the biscuits were good but only came with whipped butter and no jelly. I asked our waiter to get me a refill on my sweet tea but he instead took two tables drink orders first, then brought both tables drinks, then took one tables food order and then disappeared into the kitchen. Meanwhile we had finished our meals and were were waiting for boxes, the bill and still a refill while he did other things. Thats when I got up and spoke to the Manager.The Manager was easily approachable but wasnt very sorry for his wait staff instead he told me that he only has two servers for the whole dining area of which I saw there were only 6 tables seated total. He also had 2 hostesses which in my opinion couldve easily refilled my drink and brought us boxes, even the bill while our waiter was obviously busy. Also the manager had 3 staff stocking the country store in front of house, plus he couldve lent a hand himself if need be but he didnt. Nor did he adjust the bill. He pretty much said it is what is.Our bill was $30.58 and it didnt look or taste like it. Oh how the mighty have fallen.

This was the worst food we have ever had at Cracker Barrel. We ordered a sampler which comes with meatloaf, ham, and dumplings. The three sides we chose was Mac n cheese, hash brown casserole, and a salad. The food came before the salad. The salad was missing bacon and croutons. They said they were out of them but did not bother to tell us until we asked. The ham was burnt. The Mac n cheese had some burnt/black in it. They said they baked it so it sometimes has some color. Black/burnt is not color. The hash brown casserole was cold and not in a bowl. It was just thrown on the plate on top of the ham. There were hardly any dumplings in the bowl. We were told it was the normal amount. The biscuits were even browned and almost burnt. My mom and I have ordered this 4-5 times and have never had problems with the food. We were not offered fresh food and not offered a discount. After this visit, I’m not sure we will even be back. It’s a shame too because this was one of our favorite places to eat.

Visit this place a couple times a year. Food is OK but to me not allot of taste. My favorite thing about eating here is the store. Absolutely Beautiful things you cant find around here. On the money on 2-10-22. Got a few things!!

Usually a great experience, but this trip the wife ordered pot roast.It was awful, had a large slice of tomato????? Not good at all.They did exchange. I got the meatloaf, it was good as Usually.We will go back, just not sure if we will order the meatloaf again.

Had to wait for lunch but enjoyed browsing in shop and ended up buying Halloween items. Enjoyed the soup & casserole. Also chicken dumpling. Food & service was very good.

Cold, undercooked food. 3 butters and 1 jam for SIX breads (stale cornbread). Waited 10 minutes just to get a glass of water. I love Cracker Barrel so this was incredibly disappointing. Terrible service from a waiter who wasnt even in uniform... Thank God we had free meal waivers from a friend. The food poisoning sickness Ive gotten definitely isnt worth it though. If youre pregnant like me or want to bring your kids, do it with caution.

I was highly disappointed in my to go order. I ordered a dish with three sides and only got two sides (three sides always cost more and I was still charged three sides when I only received two). One of the sides was like the used a small spoon of corn because there was barely anything in there. The second dish came with two sides and I only received one. I would understand if they didn’t have that side but they did because the side I was missing in the first dish was in my second dish, and the side missing in my second dish was in my first dish. The dishes were poorly put together as if someone had just thrown them into the plate. I called the restaurant several times to speak to someone and it continued to ring and ring every-time I called. I never received the prompt when I usually call. It is like they turned their phones off. I have even called today. No answer. I would like to receive my money back for being charged extra sides that I did not get. I completely understand that COVID has changed a lot of things and it’s hard to get people to work but that is not an excuse for food to come like that.

Great store. The service is great. But it always takes a while to actually sit down inside the restaurant. But dont worry. They always have plenty of distractions to entertain you and your family. From the rocking chairs on the porch to the endless supply of shopping inside... what more could you ask for. Mindless spending before eating a great meal which helps you forget the long wait times. Oh... the bathrooms are always clean and the online Togo orders are always on time when I order them. They come right out to your car when you place an order and that is great bc months earlier they were never on time delivering carside orders. OVERALL great food, friendly service and I will be back again.