Chuck E. Cheese in Syracuse

There pizza was a lot better, great staff and family and friends had a great time

Food was good. Birthday party host was not super experienced but was nice.

We went late on a Saturday. The staff was great even with us staying until closing. They kept the place clean and food was decent.

This place has come a long way! Honestly didnt know what to expect, but had to make up for a rained out last day of the Fair.We took the kids right when they opened and used a coupon to give them both 2 hours of all-you-can-play. It was spotlessly clean and very modern. The old "classic" character show has been replaced with video dance parties on a lighted dance floor. So cool!There was only one game that wasnt working, but the kids barely noticed. They each got a fair amount of "tickets," or credits on their play card, and redeemed them for a couple small toys each on our way out.We didnt eat, as we had more plans for our day, so I cant comment on the food this time.All around, it was a great experience for our 7 and 3 year olds. Im glad to see Chuck is still around and relevant for another generation to enjoy!

85$ For one hour and 4 drinks of play for two kids. 🤯 Absolutely insane! Last time I’ll ever come here! They changed everything. There’s not many games anymore. Things are pretty mediocre. There’s no option for unlimited gameplay. The prices are sky high compared too how things use too be. Too be fair make sure you call and ask about prices or look online. Cause 85$ for one hour of gameplay for two kids and 4 small sodas. Is crazy to me.

Went to b-day party they were really petty with the salad bar, kids had fun doh.

Update !! Went back to this location and it was fantastic !! The food was great, the staff were exceptional, so friendly so helpful, and Chucky made his rounds and took a picture with my son, made his day!!Affordable play time for the entire family, clean facility, really yummy pizza I was surprised. 3 stars because it is named Chucky Cheese, he came out for a birthday party and never even waived to the kids that were not apart of the party. There are signs that state he comes out every hour, we were there two hours and saw him for 10 min with a private party. I do not understand how he can not bounce around and say hello to the kids, it is literally part of the experience, or at least it was 20 years ago when I was a kid

The staff is rude and unfriendly. The manager acted as if we werent supposed to be there. She complained about everything we did. All we did was eat and play games. Been coming here for 11 years, wont be going back

For a Chuck E. Cheese, this place is extremely clean(no stick carpet, games free from gunk and dirt, carpet/floors not sticky)The restrooms were even clean, and well kept.Food was hot and well prepared when we received it.

You get 3 whole wings for the #4 party pack......

They gave my son the best birthday!!! They went above and beyond and everyone was so nice and polite what more could you ask for?

There are a lot of big and little kids going around stealing people cups and the parents are not supervising. No staff. First Horrible experience.

I took my son to chuckie cheese for his 5th birthday and The kids had a ball great experience!

It was our first time at Chuck E Cheese (we dont have any where we livemy son was soooo excited! Our experience was good but there were little things that could have been a bit better.Staff was friendly and helpful but at the same time lost on certain things. They didnt know how to do certain things that they had to ask around about it. But it was done just took longer. The mascot was a bit stiff, the kids were super excited.Overall it was a great experience for my son. The place was nice and clean, there were many games to play and my son loved the light up dance floor.

Staff was very helpful. Kids had a great time.

My kids love it. Funny they stamp hands to keep kids safe but every time there, no one is around to check the stamps.

My nephews had their birthday party here. They had a blast. It was quite early 9am to 11am to ensure it was private (they open to the public at 11I wish there was availability to make it private later in the day. Thats the only negative remark I have. The staff were wonderful and the kids had the time of their lives. The pizza was surprisingly delicious. Its been a long time since Ive been here but I can say the pizza has come a long way! We ended up ordering more because everyone loved it. The birthday boys had wrist bands to scan to play and picked right up on it (they turned 3 and 4those and the cards were all unlimited tokens. Id def recommend birthday parties here privately as you get the most for your buck because you can fully take advantage of the unlimited tokens without having to wait for other parties who are also playing.

It was s new experience, they changed there menu and its all electronic! I did enjoy the leisure of the time you once had, but the game cards are timed :( so we kinda ate and that was wasted time on the card, we played a hour.. Same great pizza! We had a good time!

Party host with beard kept flirting with me I felt uncomfortable. I am a happily married woman but pizza was good . He needs to get checked and not work with the public

Friendly Staff, lots to do. Great atmosphere. Overall a very pleasant experience and I would recommend this place to anyone.

Great place for a fun day with your kids. You can make it a short trip or an all day affair. You can also really choose how much you want to spend to a point. My 5 year old son had a blast!

Its was a awesome experience Me my Mom and my baby sister went and I got a large cheese pizza with stuffed crust and we got my baby sister a card so she can play games she had a blast and we had a good time. The one bad thing was the guy behind the desk was not really energetic and seemed like he did not want to be there I asked him a question and he would say it in a depressing way. 4/5 stars

It was so much fun to bring my son all the kids there were so happy and having a good time . It was fairly low priced and there is food too its definitely family friendly play place

Staff were friendly & helpful. My granddaughter got to have her pic taken with Chuck E. Cheese! She had a very fun party! Did the Birthday Dancing a little differently, but still had pics taken with Chuck E Cheese. Very fun.

It was our first time going here, and my kids loved it. I definitely will recommend going to this place. They went above and beyond on keeping everything clean and sanitized.

Picked up food for a delivery. First thing in the morning, so the place was empty. Customer got pizza through Pascales. It smelled so good I might actually have to try it some time.

Sad they dont take the old tokens. Was part of the whole experience. Plus we have an abundance of them. Workers were good esp since very busy. Some games were out though. The games that were up mostly fun!

My son still loves it here. Definitely great for a four year old and the food is really good. We have a blast every time 👌🏾

I am distraught with the worst experience. First time ever having it here and we will NOT have a party here again. We did the party package everything went accordingly until we saw the pizza, the pizza wasn’t as big as we thought literally two pieces that fed only 3 toddlers who ate in seconds we had to order more which is where they will indeed rob you. The unlimited cards were NOT unlimited we had to go get that problem fixed of adding more “time” on the cards which we were charged. Chuckee didn’t stay out as long as we thought enough to do the dance and left (get someone to commit to this character and do the job wellMost importantly a bag/shoes went missing at our table. It’s not that the items couldn’t get replaced which it could but the “extra mile” this place will go, is that they will NOT persue due to if it were their employees they in fact back up their employees at this location (erie blvdI easily found that out very quickly. I asked simple questions of can you view the footage and just tell me why they went missing or if they were indeed “left there by accident”. I had in fact taken a lot of photos of other partys along with my party so I knew by the hassle they were trying to go around the problem, I knew something seemed odd how the situation went. very defensive. If you have your party here by all means make sure someone is at your table at all times due to this happening more and more.

Had my grandsons birthday party there. The kids had a great time! There was a little problem with the video screen but employee Denise was very helpful and so pleasant she made our experience at chuckie cheese so great! I wish more employees were like her. Definitely will be coming back .

I didnt think it was going to be a good time. Its not like chucky cheese like I remember as a kid, but it was a great time and experience! Food was excellent, all the kids had a blast. Staff was perfect! Great attitudes and friendly. Only reason for 4 starts I feel like during the current state of a pandemic, they should have more sanitation stations, and I didnt see much staff whipping down games. Covids fault for 4 stars I guess!

Fairly expensive for what it is. However, it is one of the only places in there area bring toddlers. Its kind of like a small childrens version of a Dave & Busters. The venue was fairly clean during my visit. Id recommend having a couple hundred dollars set aside for a small party.

Pizza was pretty good and very cheesy. The game area was very plentiful with a lot of games. $30 gets a certain amount of time with free games, I believe. A lot of older games are here reinvented for modern times.

Always a fun place for kids, family fun and the pizza is great. Like the new paperless tickets - so the little ones do leave or loose their tickets. Only sad part, Chuck E no longer makes a personal appearance.

Chuck E Cheese is always fun! I love bringing my kids here. :)

Denise and I think the other young ladies name was Mari were very helpful and informative. Me and my 3 babys had the place all to ourself and one other little girl. My babys had so much fun.

Went here for a birthday party for a friend of my 1st graders. The food was satisfactory, but nothing to get excited about. The games are satisfactory as well. In my opinion, I think if youre not expecting to have the same experience for your children as anyone who is over 30 years old remembers as a child, it is a good place to have a simple party/outing with the family.

Kids had a blast. Got coupons online

Had a party here disappointed because my daughter fell on the dance floor because of the ceiling leaking and there was a puddle. And the staff was advised prior to that and all they had to offer was sorry and a bag of cotton candy. Will not do a party here ever again.

I wrote a review and accidentally posted before someone showed up. It’s not a bad place for little kids and even adults if you want to play arcade games for so long. Due to pricing and the amount of people I had, I may not come back, but we did have fun for a few hours. :)

The staff was great, but the place was so small and half the machines kept messing up and staff did their best to keep fixing it. There wasnt enough games where kids can win the jackpot or even win tickets. Alot of the games are just play and have fun. Where kids come to play to win tickets so they can get prizes. Iam glad that they finally got the rechargeable bracelet which was amazing.

Wayyyy over priced!!! I tasted better pizza from the freezer section of a supermarket and there is only about 20 games in total! We had nothing to play after a half hour and we dropped 100 bucks easy! My 5 year old was so excited to go and it was the worst waste of time we ever spent for that much money. Super disappointing!!!

Went tonight for 8 yr old granson birthday. Stood in line 10 minutes just to get in doors. 20 minutes to order food. No tickets after playing games. Not enough staff on duty, 1 at door, 1 cook, no cleaners. 2 years ago was much better. No salad at all. Girl on counter said manager was going on break so we couldnt order anymore food. Not satisfied with what was spent.

Friendly staff. Informative. Clean. Sanitized. Professional. Family fun. The pizza wasnt gross. Lol so thats a plus. Spent a good 2 and a half hours there with my 2.5 yo and two 6.5yo they had a blast.

We had my daughters birthday here. Its a great place to bring the family, everyone has fun! Its a clean place, service was good. Only disappointment was that the TV screens that play music videos only came on twice (once for my daughters special birthday song then for another childs a few hours later). Normally they are on all the time. Also Chuck E usually comes out about every hour. This particular night he only appeared twice in the 4 hours we were there.

A great place to take your kids or have a birthday party. They are pretty well staffed and keep things clean and stocked. There are so many games for kids to try out, and most are only one token/credit. Prizes could be a little more impressive, but the kids still feel like theyve won.

Updated, clean, and affordable. They did an excellent job with my son’s birthday party.

When my pizza arrived, the pieces were all different shapes. I was confused at first, why would my pizza be different shapes? I wanted to investigate... I decided to take matters in my own hands. I then went into the kitchens and set up cameras to see if they were recycling pizza. What I saw I will never forget... The manager was taking old pizzas and putting them together into one conjoined ugly pizza. Here are some pictures I took of the dirty pizzas.

We celebrated a birthday at Chuck E. Cheeses for my 6 year old. The party host, Kevin was great.Very personal, attentive and accommodating. He kept the party on track and made sure my daughter and her friends had fun. The unlimited "tokens" on the cards is a great addition to the package. The pizza was good, too.After the recent remodel of this location the cleanliness of this location has improved dramatically. Nice job on the update and keeping it clean.

Dated. Security is not the best. I went in and out with my children without being checked at the stamp booth. I would recommend they heighten security.