Buffalo Wild Wings in Nanuet

Place was empty.. took forever for r food to come.. then they screwed up 1 order.. replacement didnt come to everyone else was almost finished eating... service was lacking at best... 1st time their.. might go back for a to go order.. but wouldnt dine in..

First time ordering from the new Nanuet Buffalo Wild Wings and extremely disappointed. We ordered a "bundle" of 15 bone in wings, 15 boneless wings and fries for the obnoxious price of $35 + tax. We arrived exactly at the designated pickup time but still had to wait 5 minutes and somehow, everything was ice cold. Not warm. Not lukewarm. Ice cold. We ordered medium buffalo sauce on the boneless wings but, although they put a "buffalo" sticker on the box, there was no sauce. Just plain chicken tenders with no flavor. Will not be returning.

BWW is the worst run restaurant in Rockalnd. Idiots with there. I ordered in Grubhub. Half the order was delivered. It was cold. I had to pick the other half up at the restaurant. It was also cold. The host and manager were idiots.Nobody should order or go there.

What terrible service! Stay away, youll be waiting forever. There isnt a hostess greeting guests. There isnt a wait system in place. Service is beyond slow. The kitchen staff is always behind. And take out is worse. Waited an hour after the time that the system said the food would be ready.

We were told 25-20 minutes, at least 7 empty clean tables were empty. We came back in 20 minutes to be told 15-20 minutes more! Same 7 tables were empty and around 5 tables needed to be cleaned. BWW is in great need of a supervisor!! We Enjoyed 4 great meals at BJs right around the corner. Got seated right away, quick friendly service. Both places are in Nanuet NY

Part 1:Chapter 1: Where it all beganToday was like any other day, a late fall evening in NY, cold and blistery with a chance of high taxes. Why not Buffalo Wild Wings in Nanuet, a newly re-opened location that moved from the Palisades mall presumably due to insane lease costs and low foot traffic in the now almost defunct mega mall. My colleagues were reluctant to go again after an unfavorable visit last week that consisted of poor service, dirty tables and a bill as long as a CVS receipt. Taking their recent experience into consideration, we made the decision to part ways for the evening and I would later place a take out order for myself.Chapter 2: The orderI get my confirmation that my order would be ready at 8:30, the earliest available time slot provided by the website. I had placed an order a few weeks back for my mother and myself before she left town, when arriving at the given order-ready time I had to wait an additional 15 minutes before I received my food. So this time around, I decided to take my time getting ready and headed out around 8:30 and the approximately ten minute drive added to that. I arrive around 8:50, a full twenty minutes after my order should have been done, only to find that my food was not ready I left around 9:00 and began my drive homeChapter 3: All bets are offAfter leaving around 9pm, im on my way home in my 94 Subaru jamming to some tunes.After my ten minute drive home I get inside only to open my bag and see I got traditional hot wings, and im not going to get into the traditional/boneless debate but I ordered boneless because I want more meat for my money, that’s the way it is and if you think otherwise, youre wrong.I looked at the near $30 bill on the bag so I chose the latter and hopped back into my 94 Subaru, fired up some metalcore and blasted off to the highway to return my food.Its now 9:15 and im back in the restaurant explaining I received the wrong food after waiting over an hour since the order was placed, waiting 20 minutes the prior time. The young man at the register took my food, apologized and went to the kitchen. He returned a few minutes later and said to keep the incorrect food (that I didn’t wantand i wouldn’t be charged (which I wouldn’t have paid forand placed my supposedly correct 10pc honey bbq boneless into the bag for me. I said thanks and left as I just wanted to eat, I again flew home listening to some new jams to calm my nerves. Upon getting settled back at home,I opened my food only to find that once again, it was incorrect, I received boneless hot bbq. To make matters worse my remaining food, that should have been given to me fresh with the new wings, was now cold. Cold fries, cold fried pickles and a now water-logged fountain Mt.Dew.At this point my blood was boiling that ive wasted over an hour and a half dealing with a simple order of wings, venting to my co-workers about my decision to fly solo to BWW and dealing with the self-inflicted anger of not checking my food after multiple mishaps, I made the call to just eat the food I didn’t want. I made it about halfway through the wings, even less progress on the cold fries and pickles. To add insult to injury I couldn’t even wash it down with a crisp Mt.Dew because that had as much water in it as the firewood my dad keeps buying from the guy down the road. Luckily I had an unopened Brisk half and half that I picked up earlier in the day from a questionable bodega across town. In the end, Im out of my food, my gas, my money, even my hopes and dreams. All I can recommend to anyone looking for a simple order of wings, is to look elsewhere. Bubbakoos is the new game in town, and the wings are good. In fact pretty much everything there is good and their staff at the new Pearl River location are quite enthusiastic and its always a good experience to go there, so I guess that’s where ill be going from now on, and everyone else should do the same.

Terrible service,Table was filthy,Good was cold. that the hostess seated us at.I have been to this place four times over the last few weeks and have been disappointed everytime.Terrible service

Very disappointed in the atmosphere. Needs to be more upbeat - no sound on TV, no music, slow service Im sure having to do with the limited staff. Only positive was the food - Great as always.

Decent place for wings and drinks. Not the best wings but they are not bad either. The boneless wings are a bit dry.

Never coming back. I ordered salt and vinegar wings and the wings where completely covered in a tick layer of salt I shook off what must have been 2 tablespoons worth of salt and there was still a ton on the wing. My mouth was numb after 3 wings and I had to down 2 cups of water of which I was told they didnt have any ice for and then proceeded to give ice to the people in the bar for there drinks

My family and I wanted to have a nice family dinner — it was my turn to choose — and I picked this specific Buffalo Wild Wings. This restaurant was especially my favorite but after dining in here, my opinion will change. I arrived with my family and it looked very nice yet empty. We sat down, had a [nice] waitress serve us flat (not carbonatedDiet Pepsi’s. My dad ended up getting his drink 30 minutes later while my mother’s and my drinks were there. We got some excuse that the bar was filled and the bartender was busy. We checked and there was only 3 people sitting at the bar out of around 10 chairs. We didn’t want to leave and decided to give the restaurant a redemption (which didn’t work out after all). We waited 30 minutes for everything we asked for. It was ridiculous. At that point, I just wanted to leave. However, a nice waiter (who wasn’t our waiterthat knew what he was doing actually gave us a status update on one of our orders; something which our original waitress lacked. Thankfully, our food arrived but our check ended up being expensive and the tip wasn’t well deserved. The only person who deserved the tip was the nice waiter. Do not go to this place unless you have read the reviews. Overall, it was atrocious with horrible service as the staff were very young and unprofessional.

I have done dine in, carry out & delivery at this Nanuet location (NOT to be confused w/the former one in Palisades Mall). Worst BWW ever!The fries are always stale & dry & they always mess up on orders that arent "dine in".This is a new location so youd expect the food to be Top Notch to get customers in after closing down the old location.The staff needs better training & IDK whats going on in the kitchen but you need a better kitchen crew b/c the food sucks & there is no excuse for that at new location that is seldom frequented.Everytime Ive been at this location, its been pretty empty so why such poor service & low food quality?PS: Look up the most recent reviews as the older ones are for the closed P. Mall location which had decent food. This Nanuet Mall location is ¡Basura!

My Partener and i ate here on 2 separate occasions, dine-in and take-out. they got our order completely wrong both instances. The first time they charged our card incorrectly The second we did takeout, given i shouldve checked before i took the order home. AGAIN completely wrong 😑

I was thrilled to find out that the wings and fries are gluten free. The service was great.

Staff was nice and courteous, I placed an order 10 minutes prior to the kitchen closing and overall pick up and food quality was good. This was my first time trying bww and would be interested in trying additional items in the future and updating this review but far I was not impressed by the taste, it was unauthentic and commercialized probably because its a chain. I would prefer many other local pizza shops over it. The atmosphere nd service I think is more of the draw but then again I went just prior to close and will give it a try again soon for dine in, hoping to be more favorful and flavorful next time!

I went here with my friends and it was not fun! The service was awful and it took forever to get even our food, onlyfor it to come out cold.

Food was really good, and the entire staff was attentive and nice. Our server, Brad, was great!

Worst buffalo wild wings Ive ever been to. Ordered take out. Took over an hour to get my food. Kept telling me it will be out in 10 mins multiple times. Asked to talk to manager and get a refund which is when they got my food out. Once I got it, it was the wrong order. They gave me different sauced wings from what I ordered. I did not enjoy my meal, it was not worth the wait.

I don’t ever do reviews but this time I have to. Got here on a empty afternoon, waited 54 minutes for my food which came cold. I ordered mango habanero and got blazin, I asked the waiter to change them and all he did was change the sticker to mango habanero and came back with the exact wings back… we ordered a salad and never got even a fork to eat with, no napkins or anything. Waiter never came to ask us if we needed anything. They’re just starting they should provide good service, not coming back.

The manager claims to just open but theres been reviews for over a month now. Horrible customer service, nobody is attentive. Waited 30 minutes for 2 beers that I ended up having to go to the bar about and complain. The manager said they were backed up which is fine but the beers were literally sitting on the bar waiting to be taken. The manager brought us 2 extra beers which one had a fly in it and the 2 original were super flat. Waited a whole hour and half for food that never came. Nobody knows table count there as wrong food just keeps going to every other table and ours was handed to other tables. Very disappointed in this new generation of employees who just dont give a S**t.

How can you be understaffed on Football Sunday at such a prime location, its expected to be busy. The fact that we waited over an hour and a half for food is just ridiculous. I feel bad the staff dont have enough people to handle a busy crowd. Hopefully management make the necessary changes, if not this location wont last long.

Long wait! Bad service and the place is very loud! They left the Palisades mall and now they are located in Nanuet. If they keep this up soon they will need to look for another place!

Absolutely horrible came in to an almost empty place waited 30minutes to be seated waited 30 minutes until someone came over to even ask if we wanted anything the drinks were gross mojito is not a cup of ice with just pineapple juice food came another 40 minutes later it was 5 things all simple wings dishes ice sold solidified sauce other people would come in eat and leave they lied about the outside dining being closed rude

high price, low quality. terrible service. we were sat at a dirty table. no AC. $10 for a warm Stella was the cherry on top

If I could give it 0 stars, I would.First off the customer service is so SLOW and unprofessional. They hire these young kids who do not know what they are doing. One girl who took my order was chewing gum and had spit about to fall out of her mouth it was gross. I had to get up and take charge and ask about my order while they sat around and chatted about their livesI peeked in the back and the kitchen was filthy!!!!! I truly do not think they change their oil bc i get sick everytime i decide to give BWW a try. I ate at different location and didnt get sick at all. I wish there was a refund. I will never eat here again. They need new management and new cooks

The only reason I did not give it 5 stars is because of the young staff that had no type of customer service skills. They all just walked around and didnt acknowledge patrons too much. I decided to be patient for a while. The wings and oniin rings were delicious and worth the wait.

Absolutely horrible service! Place was empty and my family and I waited 10 mins to be seated. (Seated ourselveswaited another 10 mins before the server approached out table. She had a really nasty attitude. Ill never go there again! Whom ever does the hiring needs to reevaluate who youre hiring. Terrible!

sat and waited 30 minutes before our server arrived, and the place was not busy. appetizer and dinner came out at the same time, and better that we did not have utensils at our table. after 10 minutes,we walked up to one of the other servers who was visibility on his phone along with the other servers, to ask for utensils. overall poor experience, with terrible service and quality of cleanliness. WILL NOT GO BACK EVER!

No air conditioning, server sounded like a fast food drive thru, "anything else, anything else anything else" - come here for games only to use the tvs otherwise grab wings at the food court

It’s Father’s Day and my wife and kids decided to take me out to eat. Since I was already in the Palisades mall, I decided Buffalo Wild Wings would be a fun choice. Boy was I wrong! As we entered we were told to have a seat and wait for the host to sit us, we waited 10 minutes when a white family came in and was seated immediately. I’m not saying it was about race, but this is what happened. After complaining to the manager, we were seated at a wobbly table with a rip in the booth’s seat. The manager said he would be at the table, but after another 10 minutes and my family and I watching the other family receive their drinks and order their food, no one arrived to our table. I decided to leave and eat at another restaurant even though we had our hopes for Buffalo. This obviously out a damper on my Father’s Day!

Waitresses are very slow. Takes forever for them to come to you. Was told they had no napkins meanwhile another table after got napkins. The location in Middletown is a million times better. Will not be coming back here

Sat down right away, food came out super quick, was the best BWW Ive ever had plus that new Doritos Flaming Hot flavor 🔥🔥🔥 Sooo Good! Thank you! PS the Host was sitting down when we pulled up and took him a hot second to get up, but the Food made up for it. Im from Orange County, NY where both locations in Middletown and Newburgh are never consistent with their food or service.

Our server was awesome. So many sauces to try too! Kitchen was slow but we were in no rush today. Will be back.

Went here with my family over the weekend and I just did not like the smell in there. Smelled bad and the place looked very dirty. I did not feel comfortable to eat here at all. I have been here in the past many many years ago and it was great, but upon my return with my family, I was not impressed at all. Workers also seem to hate their job and arent interested.

This was the WORST experience Ive had at a chain restaurant. Our group of 6 took 30+ minutes to seat, multiple parties were seated before we were. Once we were finally seated we were never approached by a server for over 25 minutes. I could completely understand if it were a busy night but there was all of maybe 4 full tables of customers besides us. I cant even use the explanation of “low staffing” because there were multiple workers standing around gossiping. Like groups of employees standing around by the bar and hostess station doing nothing. My husband asked one person at the hostess station for water and he was told “you need to ask your server”. Needless to say, we all walked out and went to Yard House. Never again with this Buffalo Wild Wings.

Not one of our better experiences. The new metal trays feel like a prison mess hall. They seem to always be out of menu items and you always get clusterd into one area.

It was the worse experience. It was during a slow night, and the waiter didn’t even came to check on our table. We order an appetizer to start and we wanted to order our meal but he left and never came to us again, so we couldn’t order it. The food came out cold and the wings tasted weird. 0/10

So far everytime I go Ive been satisfied. I usually get a nice waiter and the food is good. Love to go and have some wings and watch a game.

Very slow and unprofessional service, waitresses are not well trained. The eating area is dirty as well as the restroom is filthy and smelly. Good wings.

Food is sub par, service was slow and the hostess wore cookie monster furry socks with crocks. Very unprofessional. Boneless wings looked and tasted like they were not fresh and sat under a heat lamp too long. Same with the fries. The Buffalo ranch chicken sandwich was okay but lacked sauce. Never again.

Boneless wings awsome. Mozz sticks good. Fries good. Nachos good. Everything we had was great. Nice location in the palisades mall.

The best experience although I wish they have me a menu instead of assuming I knew it was digital. I hadnt been out since this whole pandemic. I could understand how some may not notice but our waiter made sure it was all settled.

Always pretty good! Not a bad BWW - Ive gone here a bunch and for the most part Ive never had issues. Service during dine in could be a bit better, but overall its a good place to grab some food 😁👍🏻

The hostess was very friendly and nice to us. The restaurant was half way full but they were extremely busy because they had 3 waiters working the entire restaurant. We waited 20 minutes to be seated and then we waited another 25 minutes for the waitress to acknowledge us. At end we ended up leaving because we were starving and we ended up eating at food court. Honestly it’s ashamed that large companies want to some money on the customers expense.

Ive walked past this place a million times and decided to come here Im finally give it a shot and I have to say it was cool. I am more of a local bar and wings guy so in the scheme of franchises this place is pretty decent. I would recommend it if you have the taste 4 wings.

The Service was soo bad, not a happy friendly server, also the hostess was not a friendly greeter, I asked for a highchair 4 times and I end up getting the highchair myself, the TABLE was so dirty and nasty it had some type of sauce drippings on the table thats been there for sometime, I had to use baby wipes to clean it. Food was ok, drinks happy hour was good.

Decent place to go if youre with a large group of friends to watch a game with a large quantity of wings. The burgers are okay but obviously you come here for the wings. Theyre pretty tasty albeit a bit pricy in my opinion. Id only come here if my friends wanted to, but to be fair there arent many other good places near that specialize in wings.

Been to so many better Buffalo Wild Wings, Service could be better,waiter goes missing and not around when you need them. Wings took longer than usual to come out, Food was thankfully good like usual. This is the only BWW in the rockland area so it will have to do but it would be great for some time of improvement in service and care.

Had a good experience with my family and kids.Food was good and service was ok. We had to wait a little long before our server came back.

My waitress was awesome and so laid back. The food was good and the place was pretty clean. A little too loud at times though with the music and all the TV’s on and blasting at the same time.