Buffalo Wild Wings in Tyler

Was a bit quiet being that the Cowboys were playing, but otherwise had good food and huge screens. Service was a little slow, but we were there to watch football and eat wings. Will return.

Decent food, moderate post-covid pricing. Great service, but they were out of a lot of necessary ingredients to make the food we were ordering, like tater tots for example.

Tyler, Texas Buffalo Wild Wings is absolutely horrible. We went after the big game. There were 4 tables that had people and the bar was almost full. All the other tables needed to be cleaned up. Was there for an hour and still they needed to be cleaned. The food was dry and had no flavor. The waitress didnt show any interest in us, it was like we were bothering her that we came in. Our waitress and another were talking about there problems in front of us (very unprofessional). There has been 4 different waitresses attempt to clean off one table. For a first time experience for myself coming to Buffalo Wild Wings.....Ill never be back.....NEVER!!!

The food is good, but the service is terrible because they dont have enough personal for service 😑 so we have to wait for 1 hr to be able to eat

As a former five star reviewer, Ive got to say - this place is sliding. In fact, with a new Chilis and a new Bubbas 33 opening soon, I can even envision them closing - although I wouldnt want them to. Its still good for going in and watching a game every once in awhile, as long as you arent in a hurry.

For starters this place is filthy inside. The employees could care less I stood at the Togo area for 5-10 and several employees walked by and didn’t even acknowledge me. Some girl finally walked out and says it’s almost ready. The restaurant wasn’t even busy and after 40 minutes she brings another lady’s order out that ordered 25 minutes after I did and says it will be a little longer. After she realized how long I had been in there waiting she rushes back and comes back with something resembling my order jammed in a bag that wasn’t big enough and the boxes were falling out. To top it off the food was cold and tasted like it had been cooked for hours… great management here..

The staff would rather stand around and talk and play than help customers. I stood up front for 10 minutes waiting to be helped and finally someone came out and said hold on then went back to the kitchen. This had happened 3 times that I can count.

We were not there at a very busy time, but the service was poor. For example, we ordered a beer; after over 10 minutes passed we asked about it and the server told us the keg had to be replaced. Just let your customers know if they are going to have a long wait. It set a bad tone for the whole meal. Later, when the wings came she pretty much just dropped them off and left with no comments. She didnt point out which wings were which flavor as we were accustomed to from other locations. We stopped her and asked and she seemed put out with us; it made me feel like we were bothering her. She never asked if we wanted any other drinks or anything more to eat. I doubt well go back to this location. A little training to communicate with the customers is needed.

It takes one person to change an entire review. Last time we went we got the dip trio and was able to substitute the guacamole for another queso, went today at opening so (no reason for attitude as there was only other couple in there. As the waitress took our drink order not asking if we would like an app, even though we had been sitting for 10 minutes an already figure out what we wanted period, I asked for the dip trio as she was walking away from just getting our drink order, already an attitude from her, asked about the substitute because we don’t like guacamole, she then proceeded with an attitude to say we don’t do that here and I don’t know who helped y’all last time but we would never do that. We will not be back as long as she is employed. Never had an issue with any of the staff there, but will not be treated Rudely for no reason.

Waited forever to be seated and the dining room is empty. They ran out of tea bags so couldn’t get unsweet tea. The waitress took my order for 6 wings and 2 sauces…then someone else came to tell me I can have one sauce or ten wings.The waitress recommended I not order the Mac & cheese because the noodles are mushy.The waitress took my husband’s order for Italian dressing, then the salad was brought with no dressing because they don’t have it!Worst BWW I’ve been to. Won’t be back!

Service is spotty, depends on who you get. Cleanliness and maintenance are lacking severely. Food is always good though.

Dirty, nasty 🤢 place! Only good thing was the drink. Place is a dump and water look like they just woke up and ran into work.Wouldn’t recommend this place to anyone!#🤢

Probably won’t order again last night I got bone in and boneless the bone in were good but the boneless were hard, tasted old and cold very disappointed due to them used to being good and now going down hill.

I regularly order from BWW and was in town for work so I decided to order delivery. Since covid, BWW service really drastically disappeared. Wrong orders/missing items/ nearly happening every order. I can say this store did not disappoint. I got everything I ordered, plenty of sauce, pretty quick turnaround and the delivery driver paid attention to the notes since I was in a hotel. Highly recommend

Love the food but almost everytime I have a delivery from here that I try doing for doordash or uber eats they take forever and I see workers on their phones almost every time and they look at me but then just stay on their phone and have someone else help me when they are busy. Like today Paige was on her phone 2-3 times when she could have been working on the order for me.

Was missing part of my delivery. When I called the employee said What do you want me to do?. Lackluster customer service, but good food.

Terrible. Plain and simple. Roof was leaking, not just over my table, but a couple of booths too. Old barbecue sauce smeared on walls. No paper products in restrooms. I notified a employee, and 15 minutes later, still no paper. Service slow, and food was barely par.

We love BWW, but this location has really gone downhill. The last few times weve been, the service wasnt great & it just seemed dirty & dated -- sticky/wobbly tables, seat literally came out of the booth,... Our boneless wings have even been burnt & last time, chicken strips had no flavor & the chips were stale with an old grease taste (we got there when they opened so they mustve been leftover). Definitely not worth the price.

Me and my boyfriend dined in last night and it was the worst experience ever for us. Our sever was pretty much non existent. Other people brought our waters and food out. Then we had to ask someone where our alcoholic drinks were, because we had ordered it way before our food and still had not received it. Once the food arrived, she did not come back for about 20 min, we were trying to be patient, but not once did she check in on us throughout our meal. The table beside us that was her tables as well, she would check in them every 5-10 min. Which would have been nice for us to have been taken care of like that. Our experience last time was amazing, which is why we came back. This time was just the complete opposite. Side note: our server talked to us only when we asked for the check, that was the most we had to even seen of her at our table.

The wings were good however be prepared for staffing shortages. On a Saturday evening there were only 2 people working the tables. Kudos to the manager on staff who was pitching in with the orders in the back. Always a positive when your child in college takes good ole mom out and pays!

The bartender here is super awesome and the wings are good. I had drinks I never tried before a couple new favorites. The Thursday night deal is almost unbeatable.

First and last visit. The lady who handed the order was rude and went back and forth about my missing kids dr. Pepper being in my bag, when it clearly wasnt. She acted as if I was making up the kids dr. Pepper and it wasn’t on my order to get something for free, when it clearly was on my order. I got home and had the wrong milk in the bag and was missing a side order of fries. My fault for not checking my bag before leaving but not a place I will revisit at all.

waitress Laura was great! came in with a coworker after a stressful day. we tried new menu items. they mixed our orders, and mixed the ingredients between the two. there is a picture with the ingredients ON THE MENU. and they messed it up twice. portion was very small compared to the menu. thankfully, Im not a "Ken". however, its worth a visit to see Lauras pen collection. 😂. not sure Ill be back.

Good flavor wings but definitely not the best, good service and never feel like any of the flavors are bad

If there were zero stars, Id give less than that. This place has gone to $#it. Manager and staff are rude AF and will make up lies to run customers off. Not the best way to treat out of town visitors. Now I see why the parking lot was practically empty after 5:00 on a Friday.

I havent eaten here in years before this day...Ive been missing out lol

Husband tried new spicy nacho wings. Burgers were super greasy. Loaded tator tots were good. Only had 2 waitresses working the main dining room & they were amazing. Not sure how they kept up with everything.

The absolute WORST experience Ive ever had at any Buffalo Wild Wings ever!!!! Incompetent staff, terrible service, bland food. The waiter was terrible and the woman manager was full of nothing but excuses. Never Again.

The restaurant is hardly busy. I normally just order the 20 traditional bone in wings (10 dry rub lemon pepper and 10 Asian zingwith carrots, fried pickles and a basket of potato wedges to share with another person. This time I was disappointed because the wings were dry and overly fried. Plus I only got drumsticks and no winglets. Im pretty disappointed.

It’s Buffalo Wild Wings… Not the best, but definitely not the worst wings and sides. They were short staffed so it took a while to be served. It’s all about the atmosphere for BWW, but not much going on in the world of sports the day we visited.

Completely understaffed. Ordered and never got our fries. Silverware had food on it. Took forever to get drinks. Paid and the server just tried to keep the cash instead of giving change. Instead of cashing me out they sat another party and took their orders while I waited for my change and never got my receipt to check to see if the fries were taken off. Had to go to the front to have it reprinted. Will never be back! Management nowhere to be found!

Great wings here in Tyler. Definitely expanding thier menu options when you order online; for example options like, all flats or extra wet. One of our favorite options when we dont feel like cooking. Check your order upon pickup to ensure all extras or requests were added.

Came in towards the end of closing time and they still provided great service with a smile. Enjoyed my drink and fried pickles while in closed the place down doing work.

Mortified that I paid so much for cold food."Order your curbside an hour ahead, so your food can sit and get cold".I will give credit where credit is due... its not due here.Wings were OK, but the app I ordered was cold and soggy. Ordered cake as well (requested chocolate & caramel syrup and didnt get either).On top of all of it, there was no cutlery or napkins.Probably wont be back. Wouldnt recommend curbside, either.

Week in, week out this place disappoints! Was in there today...one member of our party did not receive his ordered until 30 minutes after everyone else received their order. Manager was requested, and said that the food was just delivered to the restaurant at 4 PM on a Saturday (yeah right). They just neglected to get order put in. I told the manager that this type of thing happens at this location far too often. She let me know that I didnt have to come back. Well, she gets her wish. I definitely recommend going to Wing Stop over this BWW. I hope copererate will see this and do some coaching or better vetting of their managers.

Terrible. Stay away. Out of several menu items. Bartender “hadn’t made it in yet” when we arrived.Ordered a tall beer and a shot.(Violation of TABC rule.)Tried to order another round , was told they can only serve 3 drinks per hour. Proceeded to offer me another tall beer. I accepted lol. Which is 5 drinks in an hour. They don’t know what the hell they are doing. . 12noon lunch rush. 4 customers in the entire restaurant. They will be out of business soon.

Me and my husband just left the one on Broadway in Tyler TX and our experience was horrible. First off this was the second time in a row I had been and asked for coffee and was told they didnt have any, its cold outside and I didnt want anything cold to drink. Second we ordered our food the same time as the table next to us and theirs and mine was brought out but my husbands wasnt, my fries were cold and stale and I had eaten all my food and he still didnt have his. We had her take his meal off our ticket paid and left, I dont plan on coming back.

So disappointing! The national BOGO campaign does not apply here. Its buy 1 get one half off. Due to a shortage on wings there is a limit to how many you can order. Literally half the appetizers were not available because they were sold out. The wait staff was awesome and I felt so bad for them and we tipped them well. Its the only saving grace to this location. A manager should have been going around to all the tables and apologizing to the customers and even offer a small discount or something, but there was nothing like that. Anyway I dont think Ill be back. I cannot recommend this location and I hope that awesome staff finds better jobs elsewhere.

Great service, she made wonderful recommendations and food was awesome. Server let us know the kitchen was short staffed and the wait for our meal may be longer than expected but it didnt take long at all. Definitely going back.

The servers are always nice, and the food is usually pretty good, but I don’t think I’ve ever been here when we get our food in under an hour. It takes an abnormally long time to get food, even when it’s not crowded.

**** Update **** Visited again on 1-8-20 around 6:30 pm. We were greeted by a young lady who was obviously in a very bad mood. After a few minutes of sitting I got up and asked for menus and was told by another rude staff member that my server would bring them to me. Eventually someone dropped off menus and said our server would be with us shortly. Waited a while longer while the server walked past us twice, another server was already taking someone else’s order who arrived after us. We just got up and left. The attitude of the entire staff was tense and awkward. Hopefully next visit I can bring their review back up.*** 1/2/2022 *** 42 Degrees outside tonight, they have the A/C blowing full blast. It was so cold inside that we had to wear winter coats to endure the meal. There were other customers doing the same. Great service from our waitress. Our food was literally served ‘cold’. I guess this is our last attempt. Wish you guys the best.

Visiting from out of state, pulled into the parking lot and it didnt seem like the best building but figured with it being a chain the inside would have some standards to uphold. We were wrong. The place smells terrible and is dirty. The bathrooms are trashy. The fries taste like they are fried in bad oil that needs changed and the boneless wings were very dry. Traditional wings were okay. Our waitress was nice and the only reason why this got 2 stars and not 1.

We were at Buffalo Wild Wings tonight and witnessed a huge scene in the bar area. An employee was getting into it with a table and everyone around us was watching. Apparently from the previous reviews that I’ve read, this is definitely not the first time. Besides the unpleasant scene that we witnessed. It took forever for us to get someone to help us and order our food.

We love coming , he loves the dry rub and I love the cauliflower wings. But its alway dirty to me.I know it’s little things , like the front doors are dirty and the glasses between the booths are filthy and the floors need to be vacuumed. ,we came after church and then another day about 2:00. The girls waiting on us were nice and took care of us , but in their time they were standing and talking to each other, they could have been refilling the salt ad pepped. Just letting you know. We will always come , just thought I would mention.

Three different servers before someone actually sat us. Empty lobby, dirty tables. Meals came out separately. Employees walking around everywhere, just doing the bare minimum, management laughing and joking with them. We do not plan on returning to this establishment.

The chili con queso was delicious. The Nashville hot wings with blue cheese sauce was very good, as well as the fries. There were plenty of TVs to watch games. In the mens restroom, there was some trash in some of the urinals probably put there by other customers.

We were there the other day for lunch and it was super slow but no one working there was in a hurry. It took a while for someone to acknowledge us when we walked through the door. One person was at the register, and another was rolling silverware at the bar (who also looked toward our direction twice). Another person eventually saw and sat us down.The server was nice when she took our order, got our sodas pretty quickly. But after she dropped off our food (which also came out quicklyit was the last we saw of her.We both ordered wings but didn’t come with any dipping sauce - had the other server not turned our direction for us to flag her down, we would still be waiting. And for napkins.Our actual server waited on a few other tables. We noticed one table (who had been there for at least 15 minutes after usstill did not have their drinks. She also tended to the same table behind us four times in a row and still did not check on us.We were also waiting on refills. She never came back to check on us. Not once. No one did.The fries were way undercooked (literally tasted as if they threw them in the microwave and splattered seasonings on topand my husband’s wings were cold.Also: none of the previously occupied tables had been bussed. NONE.We had enough and had to go to the bar and asked for the manager. She explained they were working with new hires. She was polite, apologetic and comped our meal.We understand new hires - we’ve been new hires ourselves and we’ve trained new hires. We absolutely get it but most of this is just common sense.

Understand short staff due to people not wanting to GET A JOB.... this place is HORRIBLE. Waited 30 min for our food (and not busy at all),when it did come out it was one thing at a time,nachos were done wrong on the sampler. The waitress never came to check on us at all. Had to get our own straws,napkins and check! Was not clean in there anywhere! This location needs to seriously change the management to someone who cares about the business and customers!

Sucks!! Took 25 minutes for some one to take order. I had to ask someone for the waiter. Never going back. Everyone was just standing around.

I order online, Order was ready didnt have to wait.. Order Teriyaki Boneless wings and Honey BBQ. MADE SOME WHITE RICE FOR MY BONELESS WINGS.. #HOMESALAD