Arby's in Watertown

Always good food. I absolutely love their crinkle cut fries.

Get banded for no reason didnt do anything

I always enjoy Arbys

Debut time eating here. I had a lunch special which was a Roast Beef sandwich being a 3oz type. And a medium drink and these potatoes fries. Funny thing how the whole table shifts underneath you sitting at the booth I guess they are not anchored to the floor!! A slight bit slippery also, but youll make it to your table safely. 😁 The restaurant seems nice and inviting. Not too cold inside, nice temperature. The lunch was really good too. Good sandwich which I enjoyed. 😎👍🏻

Arbys is Arbys and this Watertown, NY location is as good as any. The girl at the drive-thru window seemed pretty cool and they didnt screw up our order. The horsey sauce packets were excellent. Plenty of napkins. 5 stars.

I go for the Jamocca shakes but the roast beef and cheddar sandwiches are yummy too. Always fast service and hot food.

Lousy and very expensive and not cleaned, will not go back

Good place to share coffee and conversation with friends

Friendly staff and clean facility. It was regular Arbys fair, but it was hot and the fried fresh.

I ordered 3 burgers and 3 fries. When I got home, I realized there were no fries in the bag. I had my wife call to tell them about the mistake while I headed back to get the fries. They would only give me 1 order of fries. They then argued with in the drive through along with the manager. Who would use this much effort and gas to lie about 2 orders of fries? Very rude. Terrible service.

Love the gyros and the $1 slider special in the afternoons if awesome.

Havent been to Arbys since I was a kid. I was curious to try their much-hyped wagyu steakhouse burger. First of all, the price was a bit high. ($7.99). Ive read reviews of the same burger in other states where it was in the $5.99- $6.50 range. We waited nearly 30 minutes for our order to be ready. The burger was visually a hot mess... too much sauce, and the lettuce and tomato looked "thrown" on. I expected the burger to be more tender. Taste was just average. I did enjoy the curly fries, and Im not normally a fry person.

My husband loves to eat there

Good food overall if a bit soggy when I got it

Service was horrible, I ordered curly fries and didn’t get them, went back and they wouldn’t give me them although I paid for them. And also gave me rotten tomato on my roast beef gyro

The food was ok, but the service was far below average. I hope the staff was just having a bad night, but I felt like an intruder into a private club. I would go back, maybe, but I would DEFINITELY hit the drive through instead.

Loving their turkey club sandwiches gives a healthy alternative when so many places dont have many any more and tasty too !

Just like all fast food places. Its hit or miss. You can always tell that who ever is working on the food orders either are liking it or just whatever with the orders, but I find that to be in most fast food places.

I would give negative stars if it was possible. Meal was fine. I ordered a cookie and it was harder than a ROCK!. ASK FOR A SECOND AFTER RETURNING THE FIRST AND HEARD LIP FROM BACK LINE WORKER. I PAID NO MIND. I received my 2nd one it was 🔥 so hot the plastic on the cookie bag stunk like burnt plastic. I asked for a refund and I wasnt even mad but what did make me mad was I heard the lady that made it slamming things in the back. I would of probably let this review go but people in ff want 15 a hour to do things like this.

I ordered two orders of fries, only got one and the one I got was half full. Couldnt even get a refund because they never offered me a receipt.

I normally love Arbys. However this particular branch in Watertown has a bunch of no mind people that cannot understand how to take a very simple order.

Whatever team they had tonight absolutely sucked. Their shake machine was "broken" which at this point looks like a lie, wrong sandwiches put in the bag, one sandwich missing half a bun. I can understand mistakes but at $15 an hour it shouldnt be this bad

I ordered food and nothing was right I asked for their to be no sauce on my wrap and they put honey mustard sauce on it anyways I ordered a large fry and they gave me a Ned size fry bad experience and prolly not gonna hear from me again 🤬🤬

Drive thru service was good. Food was not hot but warm. Fries were soggy

I gave the employee my money, received my order, and simply asked for a repeat of the amount. He swore at me and shoved a penny at me. I gave him the exact amount.

Good food great deals between 2and 5 if just want as fast snack or not a heavy meal plus I love roast beef

My experiences at Arbys on Arsenal Street, Watertown, New York.After requesting sandwiches with the sauces on side, I was assured I could get them that way. When arriving home I found nothing was done. I had two sloppy sandwiches drenched in sauces. When I called the store to let them know this has happened before the manager "Maddie" was not interested in even correcting their error. Its okay to say no sauces on the side when a customer asks. If you say you can do sauces on the side, then you should work to keep that promise. Then when a customer calls concerned that promises were not honored, and it has happened times before, Dont blame the customer and tell them how they should fix it. Common sense. Dont have it? Makes me wonder what other compromises are being made to the food I pay to consume.You have lost my patronage.I warn others!

This Arbys definitely seems to have been going downhill. I stopped coming after an experience I had. I decided to go again today. Got all the way home to find out that there was ONE slightly thicker than normal piece of roast beef on all three of the sliders. I drove back and pointed it out to manager who said some days the slicer doesnt work right and they cant fix it even when adjusting the knob. She seemed quite certain the amount of meat weighed as it should. I have been obsessed with the sliders since they came out and order them a few times a month from the Evan Mills Arbys.If it really is the slicer you would think they would get it fixed.

Poor customer service. The sandwich maker was throwing sandwiches onto where they get put in trays or bagged,ask for salt packets and the girl ignored us and walked away

My long over due first trip to an Arbys.. I live in the heart of the Adirondacks here un NY and we unfortunately dont have one. I have for a long time seen there delicious commercials and finally made it here!! It was everything I hoped for

Just went in the store almost an hour ago.The Drive-thru had a few cars in line,so decided to go into the Lobbythinking it would be a bit faster and less of a wait...especially since I was the only customer in line.Nope. Big mistake.The staff moved like pond-waterand apparently were preoccupiedtalking to each other than withtaking care of the customers order(again, I was the only onefor at least a good 5-10mins).Whoever made the two sandwichespractically drowned the Gyroin mayo & lettuce but hardlyput any meat on it and that pretty muchwas the same for the BnC Classicexcept that one was very dryand hardly had anything on it.Talk about getting short-changed,especially for the amount of timeit took to complete the order.I doubt Ill be going in there again.

Food was awesome. It was flavorful and delicious. Step daughter ate here for the 1st time and thought it was off the hook.

Wanted regular fries not waffle fries (didnt get what I ordered). Drink was good (less ice as requested). I wasnt thrilled with the Ruben (bread was mooshy/soggy and no, I didnt have sauerkraut on it. Think next time Ill try the gyro.

I was behind a few cars here and I was waiting behind them for a good 10 min. I was thinking they were ordering. I get up to window and I sat there for 5 min. Noticing all the other cars were driving into taco bell. So I was confused. Iooked up arbys and it said they close at 11pm. It was 10pm. So I called and an employee answers. I stated Ive been here now (after looking them up calling and waitinga good 15 minutes. She said "you have"? Then she says "oh Im sorry I turned my headset off"! She told me to come up to window to order. I havent looked at menu yet. She was very rude and acted like she wanted to close an hr early. I stated to her that she let 4 cars go through and lost that business. She didnt care. She told me my total, didnt talk to me, and when she gave me the food she handed it out the window as I was trying to get my phone between my seats and she says take your food. So I grabbed it and went to say thank you and she slams window. Everything was rushed made very sloppy and not how I asked. Very poor customer service with that employee. Not worth the money even waiting for fresh food. It was disgusting and I had to put my own mayo and tomatoes on my sandwich. Very poor. The loaded curly fries had no bacon and probably 3 curly fries. Drink was filled halfway. But I paid for a meal that was half and not cooked and not made how it shouldve been. Large drink was a small. So dont go late night I guess. Although its suppose to be the same all day no matter the time! Not here!!

Food is good, prices are too high, I can eat somewhere else three times with the money I would spend eating here once.

I ordered the Corned Beef Ruben Double stacked with extra sauce and let me tell you what!!! They definitely got the the A Team at this location! I have had this sandwich at other locations but this one here is On Point!! In my opinion! Dont go anywhere else for a Ruben! 😉 Just awesome!

The beef and cheddar is all time favorite for me. Dont forget the horsey sauce and Arbys sauce. Curly fries to catch the dripping. 😋 And a jamoca shake to wash it down.

Jaden wad on the drive through today. Extremely rude while taking our order and tossed our food at us. Clearly she is having a bad day. Last time we will visit this location.

Convenient place to stop for fast food while in the area. We stopped by while on a road trip. I like their roast beef sandwiches and curly fries, and they also had loaded curly fries with ranch and bacon as well.

Convenient quick place to grab a bite to eat that is not the same old hamburger all the time. Classic roastbeef with the cheddar cheese is the best. Love the curly fries. Only down fall like most places is the soda choice. Im not a coke products kinda person. Its Mt. Dew for me.

The food was decent but it was cold by the time we got it. Their milkshakes are the reason this isnt a bad review. Lol I loved the milkshakes they had an orange cream and a mint chip milkshake and I loved em both. Probably wont be going back anytime soon to eat but next time I want a milkshake I can guarantee Im going to Arbys.

Girl named Jayden messed up our order three times in a row today, we tried to be polite when having it fixed; then the manager basically accused us of lying even though we very willingly gave the wrong orders back. At least the girl who took our orders was still polite about the whole ordeal, while the manager was extremely rude and unpleasant. I usually enjoy eating here.

Ordered a double roast beef and got a plain single roast beef but paid for 2 doubles

Good food. Good atmosphere. Clean, re-done interior. My only complaint is yesterday I got the 2 for $5 fish sandwich and curly fries. Today I go back and tried to get the same order but she said it ended a week ago and you can only get 2 fish sandwiches for the $5, no curly fries as a replacement.Knocking off 2 star due to that issue right there. Because customer service is important to me.

It seems odd to say that Arbys has the best fish sandwich of any fast food restaurant, but it is absolutely true. By far the best fish sandwich that you didnt make yourself!The store is clean, staff efficient and friendly, and is usually not very crowded

It wasnt busy and got in right away. I had a Reuben, which was good. My friend got the Italian sandwich, which was pretty good. A little horsey sauce and it was better. Nice and warm there.

This Arbys is a great store, they honestly have the best Buffalo Chicken Sandwich I have ever tried. The staff is phenomenal, and everyone seems to always be in a good mood. Im always greeted kindly and treated respectfully. I understand those that have negative reviews and thats fine, but some are downright outrageous, so pick and choose what to believe. Mistakes happen, were only human, but their customer service is impeccable. This is the best Arbys that Ive been to so far, good job guys!

The food is good but this establishment is not well kept each time Ive gone. There is always a wet floor sign and a mop bucket in the middle of the dining area. Its poorly lit, as well. The service and food are great though.

The absolute worst experience Ive ever had at a fast food restaurant. First, the cashier (an older lady with a long braidtaking our order was rolling her eyes and shaking her head because my girlfriend couldnt decide what to order. Then was nasty and impatient when she didnt know how to process a Canadian debit card, acting like it was our fault. At no point was my girlfriend rude to her during our encounter. After the fact my girlfriend was rather upset about how she treated us and she was talking to me about the situation, I overheard the manager say he would come over and hit my girlfriend if she said anything else, while looking at her as he was talking to the cashier who took our order. A disgusting way to treat any customer. Absolute worst experience Ive ever had at any place. I will be following up with a complaint to corporate about the way they treat customers.

Twice in a row, they completely screwed up our order. I dont understand how they can repeat the correct information & still give you the wrong food. I love Arbys, but this store is discouraging.