21c Museum Hotel Louisville in Highview

This is a beautiful hotel with cool art, a great restaurant and bar, nice valets, and high-quality bedding and amenities in the rooms.But it has a fatal flaw (at least in room 325): I could hear every word my neighbors said the entire weekend. Every word, every note of music, every tv show, every yelp when they…got rowdy. It was like the walls had no insulation. As a result, I didn’t sleep well here and felt like I had to walk on eggshells. When I complained about it, the front desk yelled at me that there was nothing they could do as if I was the problem.Other issues included no food in the hotel before 10am on weekends, limited pillow selection, and compared to other downtown hotels, it was a little far from the attractions/restaurants (but not bad).If I visit again I will stay somewhere else to sleep, but go to 21c’s bar and check out the lobby art.

Cool art exhibits everywhere with personal touches in the rooms. Plenty of space for three adults in our room. The hotel staff were responsive and kind. We truly enjoyed our stay and would recommend this hotel to any traveler.

We had an incredible time at this hotel. My daughter and I spent an entire week there and loved it. The staff was super friendly and exceptionally accommodating. The rooms were very cozy, the beds were extra comfy, the bathrooms were clean and had everything we needed (my daughter disagrees with me, but I think the lighting could be a bit brighter in the bathrooms). That is my only negative.

Truly felt like a home away from home. Thoughtful, friendly and pleasant staff. Arthur, the valet was awesome for service but also as a local sharing his knowledge to an out of towner. Front desk was prompt and courteous. The aesthetic overall was amazing. Proof on Main was a treat to dine in as well. Yall know how to spoil a guest! Thank you again!

Just popped in to check out the lobby and downstairs art gallery and it was very cool. Unique gift items. Love the 2 way mirrors in the bathrooms. 😂 Fun and friendly staff.

A friend recommended this quirky museum and it did not disappoint! Unique displays and thought-provoking explanations made for an interesting morning. We didnt stay at the hotel, but the downtown location would be ideal for anyone coming for business. We wish we could have staye longer and checked out more of the area.

The stay itself was fine. I do think you guys should put larger fridges and microwaves in rooms especially since youre charging such a large amount for rooms. We had leftovers and couldnt fit the boxes in the fridge. We had a 200 dollar gift card for our stay, upon check out on Sunday the front desk clerk told me the gift card would be processed the next day (Mondayand Id receive an email receipt. Well Monday went by, called twice because I never got a receipt and you guys charged the FULL amount of the room to my credit card. The first employee told me the computers were updating and I should call back later. Called back at 5PM and a different guy took a message and said he would "look into it" and get back to me. Never heard back Monday and still had no receipt. Tuesday morning I called and got lucky, it was the same lady who had checked me out. She was much nicer and actually seemed concerned with helping me. She explained that it normally took 3-4 days to process a gift card (Im sorry what??? A 4 star hotel cant process a gift card immediately??and she confirmed that they did mistakenly charge my credit card for the full amount but assured me I would get a receipt emailed to me and that accounting would process the gift card and fix the charge on my credit card. Well, its Wednesday and the charge on my card has finally been fixed but I STILL DO NOT HAVE A RECEIPT for my stay. I have NEVER not gotten an invoice/receipt when checking out of a hotel. I find this utterly insane and absurd. You guys are not a small hotel chain and I find no excuse for me not having a receipt still and it taking so long to process a gift card. I honestly doubt Ill ever stay here again because its been an utter mess trying to get this sorted out and it took me 3 phone calls to even get an answer as to what was going on.

I had such a wonderful stay here! From the kind valets that greeted us outside, our quick and friendly check-in with Emily, our room, dinner, and everything in-between! Our room (Luxury Kingwas very clean and spacious. Comfortable beds and great amenities. Our dinner at Proof was delicious and our server Austin was so sweet and knowledgeable. We had waters delivered by the sweetest night auditor as well! Just a flawless stay and wonderful location!

We have visited 21c museum in the past and loved it so much we hit it again this trip. Art by nature is extremely subjective, that caveat in place our group of three thought the exhibits from our last visit were more powerful. This group seemed more amateur and overreaching in their messaging vs the power of the art itself. I still give 4 stars because you should check it out every few months to see whats next.

Price is good at free so that is good. Like the penguin theme. Hope it’s ok if my kid hugged the four ft tall penguin statues.Bathrooms have see through mirrors. Interesting. The male bathroom urinal is the window. See it to believe it.

I dont know if I can thank you all enough. What an amazing team. A very special thank you to Emily, Arthur, & Sean for taking care of my mom. We left a really horrible situation and they ALL rolled out the red carpet for us. They even gave my puppy some extra special rubs and love. Bottom line: Best team I have ever had the pleasure of meeting. Ill see you guys again soon! <3

This place is wonderful! Well appointed rooms, welcoming lobby, great restaurant! What makes this place stand out for me is the staff. You will not find a more welcoming, genuine, and friendly staff ANYWHERE!!!! Every staff member seems to love being there. The doormen are OUTSTANDING! We will absolutely be back to stay here again! If you stay elsewhere in downtown Louisville you are missing out! Also pet friendly for only $40! A lot of other hotels charge over $100 for a pet fee. This place is the best!

Disclaimer: I did not stay in the rooms rather I visited the art exhibit. From a visitor from mid-west Kansas, it was a sort of fascinating, yet demeaning experience overall. But thats for the good.The artwork displayed were so intricate that at first-glance you could not decipher any meaning nor derive any pleasure looking at them. This exhibit is not to showcase art to please your senses, rather the art is there to showcase the artists feelings about the world. If this doesnt sound like your art exhibit that is perfectly fine, art is not supposed to please everyone.I struggled for a long time to decipher what I should extract from each art piece and I frequently had to consult the descriptions located besides each piece. I felt hopeless at times but its never wrong to ask for help, and heck if its just some black and white paint, that can be art in itself.My only grip is that the merch at the exhibit was very pricey but very understandable. I wish they just had mini red penguins so I can bring one to my sister for a price that doesnt empty my wallet.